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Wayne State University Wayne State University - Computing & Information Technology http://computing.wayne.edu/ Thu, 27 Jul 2017 18:50:45 EDT PHPSimpl http://wayne.edu/inc/global/wayne_state_university.gif Wayne State University Logo http://wayne.edu/ Feed provided by wayne.edu. Click to visit. Register for the Qualtrics Market Research event http://computing.wayne.edu/news-item.php?id=20618 Register now to participate in Qualtrics' Market Research Week Sept. 26-29. The yearly event is the world's largest online research event, drawing up to 10,000 people from 25 different countries. Gain insight from Facebook, Google, Etsy and other large brands on today's biggest research challenges. Topics include: Best Practices: Techniques to tackle any research challenge. Influence & Drive Impact: The #1 place to learn how to influence with insights. Stay Ahead: Learn how to see around corners to stay ahead in your research career. Learn from the Best: The place to hear from top research leaders and top organizations. Wayne State University Sun, 11 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20618 Application Xtender Upgrade to version 7.0 http://computing.wayne.edu/news-item.php?id=17341 Summary ApplicationXtender is being upgraded to version 7.0 SP1 during the standard maintenance window on Sunday, August 9. ApplicationXtender will be available per its published system availability schedule.  Affected services  None. Systems are not scheduled to be available during the standard maintenance window of Sundays between 2-6 am.  What you need to do... The first time you wish to use ApplicationXtender after the upgrade your desktop Internet Explorer (IE) ActiveX controls will need to be updated. DeskTech customers will automatically have their desktops updated on Sunday, August 9. Non-DeskTech customers will need to contact their tech support person to update their desktop.  For help If you have additional questions, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu.    As always, you can see the current status of key WSU Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/  Wayne State University Mon, 03 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17341 Desktop Active X Controls need update before using new AX version 7.0 http://computing.wayne.edu/news-item.php?id=17340 Tech Support Partners,   For uninterrupted access to ApplicationXtender (AX), Desktop Active X Controls need to be updated on or after July 26, 2015. The new Active X controls for theApplicationXtender 7.0 (SP1) upgrade, as referenced in the below email, will be available at: https://computing.wayne.edu/help/knowledge-base-article.php?mrid=460 Summary During the normal maintenance window on Sunday, July 26, 2015, C&IT staff will upgrade Application Xtender (AX) from version 6.52 to 7.0 (SP1).  In order to use AX 7.0 (SP1) an update of the Active X controls on your desktop will be required.   Affected  Services None.  What do you need to do? The new Active X controls need to be installed on your desktop before using AX 7.0 (SP1).  These controls can be installed prior to Sunday, July 26, 2015, however; they cannot be used with the current version of AX 6.52.  Please coordinate with your technical support person to ensure they are installed before you first use AX 7.0 (SP1) and after you are done using AX 6.52. The new AX 7.0 (SP1) version of the installer will be made available on Thursday, July 23.  If you have administrative access to your computer, you can access the AxClientInstaller, which includes written installation instructions and all required Active X controls, at https://computing.wayne.edu/help/knowledge-base-article.php?mrid=460 on Thursday, July 23. Important Dates Thursday, July 23, new Active X controls are published at https://computing.wayne.edu/help/knowledge-base-article.php?mrid=460 Sunday July 26, AX is upgraded to version 7.0 (SP1) replacing 6.52 Monday, July 27, install Active X controls prior to using AX 7.0 (SP1) For Assistance If you have any questions or need additional assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-HELP. They will generate a ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance.   Wayne State University Tue, 21 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17340 Application Xtender Upgrade to 6.52 has been completed successfully http://computing.wayne.edu/news-item.php?id=12627 [The following message was distributed via email to: DeskTech, ApplicationXtender users, Tech Support, and the Help Desk] Summary Application Xtender has been upgraded to version 6.52   What you need to do: Before using Application Xtender you do need to upgrade your desktop. Instructions for installing the AX Web Access upgrade are available on C&IT's Website: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=2459 If you subscribe to C&IT Desktech this update has already been applied for you.  If you have administrator rights to your computer, you can download and install the update yourself.  If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. Remember…   Activity Date Not Recognized as part of Unique Key when Indexing Documents with AX 6.52   Review Knowledge Base article posted at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=24484   Important Dates Effective Sunday, October 13th, the upgrade was completed.     For Assistance If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Tech Solutions ticket for you, and the Document Management & Workflow Team will contact you to provide assistance.  Thank you. Wayne State University Sun, 13 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12627 Desktop Active X Controls need update before using new AX version 6.52 http://computing.wayne.edu/news-item.php?id=12545 [The message below was updated on October 11, 2013.] The new Active X controls for the ApplicationXtender 6.52 upgrade, as referenced in the below email, are now available at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=2459   Sorry for any inconvenience. [The following message was sent to WSU Tech Support and ApplicationXtender users on October 1, 2013] Summary During the normal maintenance window on Sunday, October 13, 2013, C&IT staff will upgrade Application Xtender (AX) from version 6.50 to 6.52.  In order to use AX 6.52 an update of the Active X controls on your desktop will be required.   Affected  Services None.  What do you need to do?   The new Active X controls need to be installed on your desktop before using AX 6.52.  These controls can be installed prior to Sunday, October 13, however; they cannot be used with the current version of AX 6.50.  Please coordinate with your technical support person to ensure they are installed before you first use AX 6.52 and after you are done using AX 6.50.   The new AX 6.52 version of the installer will be madeavailable on Thursday, October 10.  If you have administrative access to your computer, you can access the WxClientInstaller, which includes written installation instructions and all required Active X controls, at the Tech Solutions Knowledge Base on Thursday, October 10. Important Dates Thursday, October 10, new Active X controls are published at Tech Solutions Knowledge Base Article #2459 Sunday, October 13, AX is upgraded to version 6.52 replacing 6.50 Monday, October 14, install Active X controls prior to using AX 6.52 For Assistance If you have any questions or need additional assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance. Wayne State University Thu, 10 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12545 Activity Date Not Recognized as part of Unique Key when Indexing Documents with AX 6.52 http://computing.wayne.edu/news-item.php?id=12622 Summary With the implementation of AX 6.52 on Sunday, October 13th, the process for adding a page to an existing document will change. Affected  Services Application Xtender What you need to do: Review Knowledge Base article posted at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=24484 Important Dates: Sunday, October 13th implementation of AX 6.52 For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a Tech Solutions ticket for you. You can also go to http://computing.wayne.edu/doc-management/index.php for additional information. Document Management Team will then contact you to provide assistance.  Or Call David Brisbois at 313-577-4757. Wayne State University Thu, 10 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12622 Intermittent Service Disruptions to ApplicationXtender http://computing.wayne.edu/news-item.php?id=10751 For the last several days we have been experiencing intermittent server outages on the server running ApplicationXtender.  We have been in constant contact with our vendor partners and have a divisional task force working on the issue.  Tonight at 6:30 pm we performed an unscheduled maintenance to further ascertain where the issue maybe.  We may also have resolved the problem.   We will continue to monitor the performance of the system and work on the issue until it is resolved.   We apologize for any hardship this may have caused.   Thank you, David Brisbois Director Document Management and Workflow   [This message was sent via email on January 9, 2013, to ApplicationXtender users, Technical Support Partners, DeskTech, C&IT Management and the Help Desk.] Wayne State University Wed, 09 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10751 ApplicationXtender (AX) is now fully Available http://computing.wayne.edu/news-item.php?id=10713   Summary All features of ApplicationXtender are available. You will need to update your ActiveX controls if prompted when first accessing AX. Affected Services ApplicationXtender is now fully available. What do I need to do? The first time you access the new version of AX you will be asked to update an ActiveX component on your machine. YOU MUST HAVE ADMINISTRATIVE PRIVILEGES TO YOUR MACHINE TO PERFORM THIS UPDATE. After being prompted, click OK, and it will install. Please contact your Tech Support person for your area to do this if you do not have administrative privileges to your machine. Your tech support person can be found at http://computing.wayne.edu/help/faculty-staff.php. This update is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 4, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Fri, 04 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10713 ApplicationXtender is Available for Use http://computing.wayne.edu/news-item.php?id=10697   Summary ApplicationXtender is available for use. Maintenance is still underway for some of the documents in B-S-ADMN and B-F-DOCS. All other ApplicationXtender applications are available and viewable with or without annotations. Maintenance will be completed by the morning of Friday, January 4. Affected Services Some documents within B-S-ADMN and B-F-DOCS that have annotations will not appear until this maintenance has been completed. Receipt of the following error message, "Interactive Viewer OCX - an exception occurred while initializing document page!" is an indication that it is one of the documents that is being corrected. Documents displaying the error message will be available tomorrow, Friday, January 4. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 3, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Thu, 03 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10697 ApplicationXtender Experiencing Issues http://computing.wayne.edu/news-item.php?id=10691 At approximately 8:49 am Application Xtender began experiencing an issue with viewing documents.  Technical staff is currently working with the software vendor to resolve the issue.  Once we have additional information we will let you know.  I do not expect the system to be available until the end of the day.  I apologize for the inconvenience. Thank you, David Brisbois, Director Document Management and Workflow [This message was sent via email on January 2nd, 2013 to all AX Users, Technical Support Staff, and the Help Desk.] Wayne State University Wed, 02 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10691 ApplicationXtender will be unavailable until 10 a.m., Thursday, January 3 http://computing.wayne.edu/news-item.php?id=10692   Summary Unscheduled maintenance is currently being performed on ApplicationXtender. It will be unavailable until approximately 10 a.m., Thursday, January 3, 2013. Affected Services ApplicationXtender documents will not be available for viewing. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 2, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Wed, 02 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10692