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Wayne State University Wayne State University - Computing & Information Technology http://computing.wayne.edu/ Thu, 27 Jul 2017 18:51:57 EDT PHPSimpl http://wayne.edu/inc/global/wayne_state_university.gif Wayne State University Logo http://wayne.edu/ Feed provided by wayne.edu. Click to visit. [RESOLVED] Some C&IT systems unavailable due to database error http://computing.wayne.edu/news-item.php?id=21770 UPDATE @ 5:00 p.m.: This morning's service outage has been resolved. All systems are available and no data was lost during the outage. We apologize for any problems caused by this outage. If you experience further problems, please contact the C&IT Help Desk at 313-577-HELP, helpdesk@wayne.edu, or via live chat. UPDATE @ 4:15 p.m.: No change in status.  C&IT system engineers continue to work closely with our vendor's senior support team. UPDATE @ 1:20 p.m.: Another temporary workaround is now in place: you can login to STARS. UPDATE @ 12:45 p.m.: A temporary workaround is in place to allow faculty to use Academica to upload Final Grades and download class lists. UPDATE @ 11:45 a.m.: C&IT expects the affected systems to be unavailable throughout this afternoon.  We are working with our vendor's senior support staff to resolve the problem as quickly as possible. Additionally, C&IT system engineers are investigating potential workarounds for the affected systems.  Watch this web page for updates. Thanks for your patience.   Several campus systems are unavailable this morning due to a database error that started around 5 a.m. Systems that are affected as of 12:45 p.m. include: DegreeWorks Broadcast Messaging Tech Solutions AdAstra Ellucian Advance Accelerate AppWorx Smarti FileMark Academica, Banner, Blackboard, Cognos, Schedule of Classes and Wayne Connect are available. The C&IT Help Desk is still available, but you will currently not receive confirmation emails or be able to check the status of your ticket on Tech Solutions. Contact us at helpdesk@wayne.edu, 313-577-4357 or computing.wayne.edu/livechat. This is an emergency service announcement. Due to the nature of IT troubleshooting, sometimes information shared early may turn out to be inaccurate. C&IT will share the most up-to-date information right here as it becomes available. Wayne State University Thu, 08 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21770 Winter Break Support Hours at C&IT http://computing.wayne.edu/news-item.php?id=18309 Holiday closure at Wayne State is almost here and we want to remind everybody that the C&IT service and support centers keep the same schedule as the rest of the university. The C&IT Help Desk and Learning Management Systems Support (for Blackboard assistance) will be available during normal hours until noon on December 24. We will reopen with the university on January 4. Messages left for C&IT support teams will be dealt with on a first come, first served basis beginning on January 4. To report a system or network outage or for an emergency password reset during Winter Break, please call Enterprise Operations at (313) 577-4750.  Have a happy holiday season! Wayne State University Fri, 18 Dec 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18309 Tech advice from the C&IT Help Desk http://computing.wayne.edu/news-item.php?id=17646 We hope your new school year is off to a great start! The C&IT Help Desk has identified the most common technology problems reported by Wayne State faculty and students and we are sharing the solutions so you can get back to high speed right away. If your Mac computer connected to Wi-Fi last year, but doesn't work this year, you need to setup WSU-SECURE again. Follow these step-by-step instructions to fix your problem. Don't forget that during the campus upgrade to VoIP phones, you need to dial 9 + 1 + the full ten digit phone number for your on campus calls. For example, reach the C&IT Help Desk by dialing 9-1-313-577-4357. Are you having issues syncing your Wayne State email to your Android or iOS device? Change your password and give it another try - this has solved syncing problems for nearly all of our users. If you just rejoined Wayne State after some time away, your email account may not have been upgraded to the new Wayne Connect - Powered by Microsoft. Every account will be upgraded by the end of the month, but you can contact the C&IT Help Desk to get your upgrade within about one business day. There are still a few more free Academica and new Wayne Connect training sessions. Find the full details and learn how to RSVP. No matter what your tech problem is, the C&IT Help Desk has a solution. Unplug and drop by in the lower level of the Student Center Building - Suite 005. Walk-up support is available weekdays from 8:30 a.m. to 5:00 p.m. You can also call (313) 577-HELP, email helpdesk@wayne.edu, or Live Chat weekdays from 7:30 a.m. to 8:00 p.m. Wayne State University Tue, 15 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17646 Struggling with new Wayne Connect/Academica? Free training this month http://computing.wayne.edu/news-item.php?id=17546 Do you have questions about the new email system? Are you struggling with Academica? Free campus training sessions for Academica and the new Wayne Connect email are available over the next three weeks. The sessions will cover topics from setting up your inbox and syncing Wayne Connect to your mobile device to using streams and getting the most out of our new portal. C&IT is ready to assist you! Wayne Connect/Academica training sessions will be in the Purdy/Kresge Auditorium (Room 110) at the following times: Wednesday, 9/2: 9:00 a.m. - 10:00 a.m. Thursday, 9/10: 3:00 p.m. - 4:00 p.m. Wednesday, 9/2: 10:30 a.m. - 11:30 a.m. Monday, 9/14: 9:30 a.m. - 10:30 a.m. Thursday, 9/3: 1:30 p.m. - 2:30 p.m. Monday, 9/14: 11:00 a.m. - 12:00 p.m. Friday, 9/4: 10:30 a.m. - 11:30 a.m. Friday, 9/18: 9:00 a.m. - 10:00 a.m. Thursday, 9/10: 1:30 p.m. - 2:30 p.m. Friday, 9/18: 10:30 a.m. - 11:30 a.m. To RSVP for one of the above sessions: Log in to Academica  Click here: https://www.eaa.wayne.edu/event_new/session_registration.cfm?eid=1650 For assistance anytime, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Mon, 31 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17546 Unplug and stop by the NEW C&IT Help Desk! http://computing.wayne.edu/news-item.php?id=17511 Help at high speed! The new C&IT Help Desk is Wayne State's campus technology headquarters - a one-stop shop for all your tech support needs. The C&IT Help Desk is now located in the renovated Student Center Building - at the south end of the lower level, Suite 005. Our trained technicians can assist you with: Computer and mobile device diagnostic and repair services Connecting to campus Wi-Fi Downloading and installing free and discounted software Accessing and troubleshooting Wayne State IT systems like email, Blackboard, or Academica Purchasing employee and departmental software The C&IT PC Clinic and Software Clearinghouse have been folded into the C&IT Help Desk so we can provide you better service in one convenient location. You can explore all the services of the new C&IT Help Desk at computing.wayne.edu/helpdesk. The C&IT Help Desk is open for walk-up assistance Monday through Friday from 8:30am - 5pm. You can call (313) 577-HELP or live chat weekdays from 7:30am - 8pm. Email helpdesk@wayne.edu anytime. Welcome back Warriors! Wayne State University Mon, 24 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17511 Alert: Java no longer compatible with Google Chrome http://computing.wayne.edu/news-item.php?id=16764 Having issues with Banner, Accelerate, or other Wayne State applications in Chrome? Google's latest update may be to blame. A recent update to the Chrome Web browser has disabled by default the plugin necessary to run Java. In September, this plugin will be removed entirely. Find full details and a short-term workaround in this article from the C&IT Knowledge Base.   Wayne State University Thu, 23 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16764 Winter Break Support Hours at C&IT http://computing.wayne.edu/news-item.php?id=15844 Holiday closure at Wayne State is almost here and we want to remind everybody that C&IT keeps the same schedule as the rest of the university. The Help Desk, the PC Clinic, the Software Clearinghouse, and Academic Technology Support (for Blackboard assistance) will be available during normal hours until noon on December 24. We will reopen with the university on January 5. Messages left for C&IT support teams will be dealt with on a first come, first served basis beginning on January 5. To report a system or network outage during Winter Break, please call Enterprise Operations at (313) 577-4750.  Have a happy holiday season! Wayne State University Thu, 18 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15844 C&IT Computer Repair and Support Relocating to 799 Student Center http://computing.wayne.edu/news-item.php?id=15902 Wayne State University Tue, 16 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15902 C&IT Help Desk now using Tech Solutions to better assist you http://computing.wayne.edu/news-item.php?id=13613 At C&IT, our ultimate goal is to help students, faculty and staff members be successful at Wayne State. And, if you ever run into technology problems, friendly and knowledgeable support is available from our Help Desk.  If you have recently contacted the C&IT Help Desk, you may have noticed we are now using Wayne State Tech Solutions. Tech Solutions has enabled us to provide better and more efficient service to you. Every call to the Help Desk, every issue reported by DeskTech users, and every problem C&IT encounters are now tracked in Tech Solutions as tickets. Tech Solutions is exactly that - one central place to find solutions for all of your technology needs. Report problems, request services, and find existing solutions to save yourself time. If you don’t want to explore a new product, don’t worry - call the Help Desk like you always have and the only difference you will see is a more informative confirmation email! As always, you can contact the C&IT Help Desk for any of your Wayne State tech support needs via phone at (313) 577-4778, via email at helpdesk@wayne.edu, or via Live Chat. Wayne State University Wed, 05 Mar 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13613 University closed December 24-January 1 http://computing.wayne.edu/news-item.php?id=13146 The University will be closed for the holiday from Tuesday, December 24, 2013 at noon through Wednesday, January 1, 2014. Normal business hours will resume on Thursday, January 2, 2014. C&IT Help Desk calls and emails will be addressed in the order they were received beginning on January 2. To report a system or a network outage, please call Enterprise Operations at (313) 577-4750. Wayne State University Mon, 23 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13146 Wayne State Tech Solutions: Problem? Solved. http://computing.wayne.edu/news-item.php?id=11751 Wayne State University Mon, 27 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11751 C&IT Help Desk closed Saturday, August 20 http://computing.wayne.edu/news-item.php?id=7109 C&IT Help Desk will be closed Saturday, August 20, for staff development. They will resume regular hours on Sunday, August 21. Should you need assistance on Saturday, please email the Help Desk at helpdesk@wayne.edu and they will respond as soon as possible. -- Computing & Information Technology Wayne State University Detroit, MI computing.wayne.edu Wayne State University Wed, 17 Aug 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7109 Summer Hours at the C&IT Help Desk http://computing.wayne.edu/news-item.php?id=6631 The C&IT Help Desk has a new schedule for the Spring/Summer 2011 Term. Hours are as follows: Monday through Friday from 7:30 a.m. to 7 p.m. Saturday and Sunday from 9 a.m. to 4 p.m. The Help Desk is also available: Via e-mail at helpdesk@wayne.edu. By phone at (313) 577-4778 On the Web  http://computing.wayne.edu http://kb.wayne.edu   Wayne State University Mon, 09 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6631 Summer hours at universe IT for PC Clinic and Software Clearinghouse http://computing.wayne.edu/news-item.php?id=6621 The C&IT PC Clinic & Software Clearinghouse have begun their summer hours. The front counter service, located at universe IT, 211 Student Center Building will be open Monday through Friday, 9 a.m. through 5 p.m. throughout the Spring/Summer term.  C&IT's universe IT service center will remain closed on Saturdays and Sundays during the summer. For more information, call (313) 577-5056 or visit http://clearinghouse.wayne.edu.  Wayne State University Thu, 05 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6621