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Wayne State University Wayne State University - Computing & Information Technology http://computing.wayne.edu/ Thu, 27 Jul 2017 18:48:10 EDT PHPSimpl http://wayne.edu/inc/global/wayne_state_university.gif Wayne State University Logo http://wayne.edu/ Feed provided by wayne.edu. Click to visit. Skype for Business download available for macOS and PC http://computing.wayne.edu/news-item.php?id=21706 If you access your Wayne Connect email via Office 365 in a web browser, you’re probably familiar with Skype for Business. Skype for Business allows you to make video calls, organize online meetings or just send an instant message to anyone in your contacts. The messaging app is integrated into Wayne Connect and is also available for download for both macOS and PC. All Wayne Connect users have access to Skype for Business and may log in with their AccessID and password. Web browser To access Skype for Business in your web browser click the S icon in the upper right hand corner in Wayne Connect.       Desktop client All Wayne Connect users may now download Skype for Business directly to their desktop. Different versions are available for both macOS and Microsoft. C&IT Knowledge Base: How to download Skype for Business Mac? C&IT Knowledge Base: How to download Skype for Business PC? Mobile app There is also a Skype for Business mobile app. To access your messages on the go, download the Skype for Business app from your device’s app store (Apple or Android). Learn more about Skype for Business on the C&IT Knowledge Base.   Wayne State University Thu, 01 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21706 Microsoft Mondays: Sharing is Caring http://computing.wayne.edu/news-item.php?id=19228 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. If you share folders for collaboration purposes, you might have had some difficulty in getting this feature to work correctly. We have recently updated our how-to article to document a specific quirk of how you have to share folders in Wayne Connect. Check out the new article here and contact the C&IT Help Desk if you have any questions. Wayne State University Sun, 24 Apr 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19228 Microsoft Mondays: Stop the Spam http://computing.wayne.edu/news-item.php?id=18714 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Do you feel like you've been getting a lot of spam lately? Junk mailers have figured out how to target the new email system and doubled their efforts to send you trash! C&IT's email and security teams continually work with Microsoft to reduce the amount of spam and phishing messages that reach your inbox, but we can only do so much. Check out a few of our favorite tips on what you can do to reduce your inbox clutter: Use the Junk button to report messages to Micrsoft Use Sweep to clean out your inbox and easily make rules Read more about Microsoft's block/allow features Use Microsoft's Clutter function Just hit Unsubscribe! Wayne State University Mon, 22 Feb 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18714 Microsoft Mondays: Hey @you, you'll Like this one http://computing.wayne.edu/news-item.php?id=18062 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Have you noticed a new button in your Wayne Connect interface at connect.wayne.edu? This is the Like button. It's a quick way to acknowledge an email you received without writing a reply. When you click this button, the sender will get a notification that you liked the message and anybody else on the thread can see that you liked it. You might use this in a situation where you don't have anything to say in response to an email, but you want the sender to know that you read it. Or maybe you want to send an email out to a group of people to take a small poll. Play around with it and see what you think. You just might Like it! You can also use @mentions in your Wayne Connect email now. When you're composing an email, type the @ sign and start typing the name of another Wayne Connect user. You will see an auto-suggest drop-down and can choose the name. This automatically adds the person as a recipient of the email and helps you specifially call out one of your recipients and bring their attention to a certain part of your email. Wayne State University Mon, 11 Jan 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18062 OneDrive for Business Training Sessions http://computing.wayne.edu/news-item.php?id=18299 The last two OneDrive for Business training sessions are next week! These free, one hour training sessions will introduce you to OneDrive for Business, show off some tips and tricks for how you can get the most out of it, and allow you to ask questions about what it can do for you. Bring your laptop if possible and get ready to become a OneDrive for Business power user! January 12 at 10 a.m. January 15 at 3 p.m. Wayne State University Thu, 07 Jan 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18299 Microsoft Mondays: One Click OneDrive http://computing.wayne.edu/news-item.php?id=18035 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Users of Google's Chrome browser can install the free Office Online extension for quick access to OneDrive for Business documents. Once you have the extension installed, you'll be able to quickly create a new document and get access to your recent documents right from Google Chrome! Try it out today. Note: This extension gives Microsoft access to data on the websites you visit. Wayne State University Mon, 14 Dec 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18035 Microsoft Mondays: Add Extra Wayne State to Wayne Connect http://computing.wayne.edu/news-item.php?id=17951 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. You If you use Wayne Connect at connect.wayne.edu, there is an easy way to inject a bit more Wayne State into the interface and save yourself some time in the future. You can add buttons for Academica, Account Management, and the Wayne State homepage into your app launcher. Find full instructions right here. Wayne State University Mon, 07 Dec 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17951 Microsoft Mondays: Flag Me Down http://computing.wayne.edu/news-item.php?id=17950 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. If you use your inbox as a to-do list, then Flags are the perfect complement to your workflow. You can flag a message in Wayne Connect at connect.wayne.edu or in Microsoft Outlook on your PC, Mac, or mobile device. Just look for the flag symbol or the words Follow-Up. Flag your message and it will be marked to remind you that you need to so something with that message. It will also automatically appear on your Tasks list. These flags and tasks are synced across any platform that supports them - online, on your computer, and on mobile! When you are done with that message, click the flag again to mark it as done. It always feels great to check something off your to-do list! Wayne State University Mon, 30 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17950 Microsoft Mondays: Savvy Searching http://computing.wayne.edu/news-item.php?id=17948 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Too many emails? Need to find that one message from three years ago that you just know you have filed away somewhere? Wayne Connect has a powerful search tool that can help you locate any message in your mailbox, no matter the age or folder. Start out by typing any keyword or name in the search box (in the upper-left of your mailbox) and turn yourself into a power searcher with these tips. Wayne State University Mon, 23 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17948 Microsoft Mondays: Encrypted Email http://computing.wayne.edu/news-item.php?id=17947 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Need to send an email with an extra layer of security? You can easily send an encrypted email by including #secure in the subject line. Any email sent from your Wayne State address with #secure in the subject line will be automatically encrypted. Recipients must login or use a one-time password to read the contents. Try it out today! Find full details here. Wayne State University Mon, 16 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17947 Microsoft Mondays: Gone Phishing http://computing.wayne.edu/news-item.php?id=17946 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. You can easily report a suspicious email as junk or phishing from your Wayne Connect inbox at connect.wayne.edu. Just select any email, then look for the Junk button in the action bar at the top of your inbox. Select the drop-down arrow and choose Junk or Phishing. Your message will be sent to Microsoft so they can analyze it and try to make sure messages like this don't make it to your inbox again!   Remember, junk email is something like an ad or an unwanted message from an unknown sender. A phishing message is an email that is meant to trick you into revealing information such as your password or social security number. Wayne State University Mon, 09 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17946 Microsoft Monday: Sweep Up Your Emails http://computing.wayne.edu/news-item.php?id=17944 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Have you checked out the Sweep feature in Wayne Connect? In your Wayne Connect inbox at connect.wayne.edu select any message then look to the action bar for Sweep.   This feature lets you easily clean up your inbox right now and keep it clean going forward! Sweep will automatically suggest four different options for emails from the sender in the message you selected. Choose which option (you can customize Delete or Archive) and then click Sweep. The messages will be automatically organized as you chose!   Now you're just a few clicks away from a clean inbox! j Wayne State University Mon, 02 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17944 Microsoft Monday: Keep an Archive http://computing.wayne.edu/news-item.php?id=17945 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Are you somebody who likes to keep every email you get, just in case it might be useful? Then the Wayne Connect Archive tool is perfect for you. When you are using Wayne Connect at connect.wayne.edu, you can select any email in your inbox and choose to archive it. If this is your first time using this feature, you can choose to create a new folder called Archive or use one of your existing folders. From then on, it just takes one click to move your message to your Archive folder. Archive makes it easy to never delete an email, but still keep an empty inbox!   Wayne State University Sun, 25 Oct 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17945 Wayne Connect Class Schedule Update http://computing.wayne.edu/news-item.php?id=17721 Wayne State students: Current class schedules in your My WSU Classes Wayne Connect calendar are out-of-date. A technical issue has prevented the calendar from automatically refreshing to your most current schedule. We apologize for any inconvenience this has caused. The calendar will be temporarily removed beginning next week while we work on improvements. New Wayne Connect course calendar features are coming in 2016 and include: Automatic adjustments for university closures Exam schedules Classroom location improvements You can always review your current class schedule in Academica. In the Student Resources menu, click Registration and choose Detailed Schedule. You can see current and upcoming academic calendars on the website of the Registrar's Office. If you have any questions or need assistance, you can contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Thu, 24 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17721 New Email Training This Week! http://computing.wayne.edu/news-item.php?id=17499 C&IT is providing on campus training sessions for Academica and the new Wayne Connect email this week. If you have questions about the new interfaces, need help setting up your inbox or device, or just want to learn how you can use the new tools to be more productive, C&IT Student Ambassador Katie Tomaszewski is ready to assist! Wayne Connect/Academica training sessions will be in the Purdy/Kresge Auditorium (Room 100) at the following times: Tuesday, August 25: 9:00 a.m. - 10:00 a.m. Tuesday, August 25: 10:30 a.m. - 11:30 a.m. Wednesday, August 26: 1:30 p.m. - 2:30 p.m. Wednesday, August 26: 3:00 p.m. - 4:00 p.m. Thursday, August 27: 9:00 a.m. - 10:00 a.m. Thursday, August 27: 10:30 a.m. - 11:30 a.m. Log in to Academica and click the Trainings, Seminars, and Workshops link in your WSU Resources box (or just search "training" if you can't find it) to RSVP for one of the above sessions.     Wayne State University Sun, 23 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17499 Your New Wayne Connect Coming Soon! http://computing.wayne.edu/news-item.php?id=17291 The transition to the new Wayne Connect - Powered by Microsoft has begun! Over the next few months, your email and calendar will be upgraded to the new system.  What can you do to prepare? The items below will not automatically transfer. If these are features you use, you will need to manually save the information in advance of your email transition. Follow-up flags Signatures Filters Folder / Calendar shares What can you expect? You will receive an email a week before you are upgraded with the final details so you can get ready. You will also receive an email right after you are upgraded with tips on how to get the most out of the new Wayne Connect. This new platform has some exciting new features: Large storage capacity – an increase from 12GB to 50GB OneDrive – an online file storage, collaboration, and sharing tool  Skype for Business (Lync) – Integrated instant messaging, audio, and video conferencing Your current emails, calendar, and address book data will be automatically transferred, and your email addresses will remain the same. You can continue to login at connect.wayne.edu. You will also keep the powerful and convenient features you currently enjoy such as free/busy calendaring and access to the global address list.   We are working with your local Tech Support to ensure a smooth transition. If you would like to schedule one-on-one or small group assistance or tutorials with our Microsoft Student Ambassadors, email microsoft@wayne.edu. One of them will be happy to meet you on campus and help! Should you have questions, feel free to contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Wed, 15 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17291 Hotmail Email Block Lifted http://computing.wayne.edu/news-item.php?id=17117 Wayne State emails are no longer being blocked by Hotmail, Outlook.com, and other Microsoft email services. Keep your account safe to prevent this from happening again. Never share your password! Wayne State University Sun, 14 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17117 Reminder: New Wayne Connect Coming Soon! http://computing.wayne.edu/news-item.php?id=17044 It's almost time for your email to be upgraded to the new Wayne Connect - Powered by Microsoft! C&IT will start transferring accounts in the coming weeks and everybody will have the upgrade by the end of the summer. This new platform has some exciting new features: Large storage capacity – an increase from 12GB to 50GB OneDrive – an online file storage, collaboration, and sharing tool  Lync – Integrated instant messaging, audio, and video conferencing Don’t worry! You will continue to have the powerful and convenient features you currently enjoy such as free/busy calendaring and access to the global address list. Your current emails, calendar, and address book data will be automatically transferred, and your email addresses will remain the same too. You will continue to login at connect.wayne.edu.  You will receive an email seven days before your account is transferred. There is nothing you need to do to transfer your account - any emails you receive suggesting you login immediately to save your account are scammers trying to steal your information. Note: Signatures, filters, and folder permissions will not automatically transfer. You may wish to save your information prior to the transfer. Should you have questions, feel free to contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Computing & Information Technology Wayne State University Tue, 02 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17044 Hotmail and Outlook.com are blocking email from Wayne Connect http://computing.wayne.edu/news-item.php?id=16816 UPDATE: As of May 21, the block is still in effect. Even more requests to lift the block have been sent to Microsoft. If you are still affected by this issue, there are suggested workarounds on the Wayne State Email Forwarding Position Statement. If you have sent an email from your Wayne Connect account to a free Microsoft email address (Outlook.com, Hotmail, MSN, or Live.com) since April 28, you probably had it bounce back as "undeliverable." External email addresses are out of the control of Wayne State C&IT and cannot be guaranteed to be deliverable. Wayne State emails are being blocked because Microsoft has flagged Wayne Connect as a source of spam. Wayne Connect users were phished and the compromised accounts were used to send spam. Wayne State support staff are aware of the problem and have requested the block to be lifted. Learn about how to protect yourself from phishing attacks at https://security.wayne.edu. You may also have received this message when sending to a Wayne State address. If a user chooses to forward his/her email to an external account, Wayne State cannot guarantee that emails will be correctly delivered. Read more at the Wayne State Email Forwarding Position Statement. Wayne State University Thu, 21 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16816 Hotmail is blocking email from WSU http://computing.wayne.edu/news-item.php?id=16927 Microsoft's email domains -- Hotmail, live.com, MSN.com, and Outlook.com -- are currently blocking email messages from Wayne State.  If you use your @wayne.edu email address to reach a student or a colleague that has a @hotmail.com, @live.com, @msn.com, or @outlook.com e-mail address, your message will be returned as “undeliverable.”  As a temporary workaround, you can ask your contact if they have an alternate email address or use a different email address to send your message.   Microsoft began blocking Wayne State email on April 28 after some accounts were compromised by phishing attacks and then used to send spam. C&IT staff suspended the compromised accounts. Since then, email has sporadically gotten through to the Microsoft email domains.  The block persists, however, and C&IT staff have continued to follow up on the issue with Microsoft. Check C&IT's website for updates about the situation.   Help prevent email blocks by protecting yourself from phishing attacks -- take C&IT's Security Awareness training program. If you have additional questions, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Sun, 17 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16927 Wayne State temporarily blocking all .zip files http://computing.wayne.edu/news-item.php?id=16892 Due to the recent spread of email viruses targeting Wayne State users, we will be temporarily blocking .zip files from being sent or received. We anticipate the block will remain in effect for 2-3 days.  These extreme measures are being put into place to keep our campus community safe from further cyber attacks. At this time there are no antivirus defenses available for this particular virus. C&IT has submitted the virus to Microsoft and Symantec, and will work closely with them to remedy the issue. If you need to share .zip files in the coming days, please utilize the Briefcase function in Wayne Connect; instructions are available at kb.wayne.edu/124640. For more information about Safe Internet Practices, visit security.wayne.edu. If you are concerned about the security of your account, contact the C&IT Help Desk at any time. Wayne State University Mon, 11 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16892 File Sharing Update http://computing.wayne.edu/news-item.php?id=16660 C&IT is working to make sure none of your information is lost in the transition to the new Wayne Connect - Powered by Microsoft. Part of that process involves updating our email to conform to the standard 25 MB message size limit across the web. This change goes into effect on May 1, 2015. The current Wayne Connect allows for attachments over 25 MB to be sent and received because we do not have a campus file sharing sytem. The new Wayne Connect will give all users access to OneDrive to easily share larger files (up to 2 GB). To share files over 25 MB on the new Wayne Connect, just follow these instructions. All emails over 25 MB in size will be automatically downloaded, compressed, and placed in your OneDrive account. You will not lose any of this information. When you first use the new Wayne Connect, you can find all of these messages in your OneDrive and organize them as you see fit. If you have any questions about this, just contact the C&IT Help Desk. Wayne State University Mon, 13 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16660 New Wayne Connect Coming Soon! http://computing.wayne.edu/news-item.php?id=16283 Wayne State University Thu, 19 Feb 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16283 RESOLVED - Intermittent poor performance from Wayne Connect http://computing.wayne.edu/news-item.php?id=14860 UPDATE -- Friday 8/29 @ 11:45am -- the vendor has adjusted the backup process and response time was much better on both Thursday and Friday.  We regret any inconvenience caused by the slow response time earlier this week.     =========================================================== UPDATE -- Wednesday 8/27 @ 9:30am -- slow response in the mornings is caused by problems in our vendor's data backup process. The vendor is making adjustments to the backup process, in an effort to maximize response time.     ===========================================================   Beginning Monday August 25, C&IT has seen intermittent poor performance from the Wayne Connect email system. Customers have reported the following symptoms during the late evening and morning hours: longer login times failures when looking up or autocompleting an address  longer-than-normal response when deleting messages and other navigation All Wayne Connect users can experience these symptoms and they may take as long as a minute to resolve each time.   C&IT is working with the vendor to determine the root cause. Updates will be shared as the situation changes. If you have any questions or need any other assistance, please contact the C&IT Help Desk. Wayne State University Mon, 25 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14860 Comcast users having problems receiving Wayne State email http://computing.wayne.edu/news-item.php?id=14836 UPDATE -- Friday 8/22 @ 10am -- we have had several reports that Wayne State email is now successfully being received by Comcast accounts.  If you are still experiencing a problem, please contact the C&IT Help Desk.   ===========================================================   On Thursday August 21, several Wayne State faculty and staff reported that their Wayne State email was not being forwarded to their Comcast account. C&IT investigated and determined that Comcast was blocking email sent from Wayne State accounts.  This block means that email messages that are forwarded or sent from an @wayne.edu address to an @comcast.net will not be delivered.  In fact there may not even be an "undeliverable" bounceback message to the sender. We have contacted Comcast to ask them to lift the block, but it usually takes several days for Comcast to fully remove the block. We will post updates here in News as the situation changes. If you are forwarding your @wayne.edu email to Comcast, there are two workarounds: go directly to Wayne Connect webmail and log in to read your incoming Wayne State email stop forwarding your Wayne State email to Comcast, and fetch it instead. You can set up your Comcast account to retrieve your Wayne State email. This method sidesteps an email block by Comcast. If you have any questions or need assistance, please contact the C&IT Help Desk.        Wayne State University Wed, 20 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14836 Wayne Connect unavailable during system maintenance, Nov. 17 http://computing.wayne.edu/news-item.php?id=12871 Scheduled system maintenance will be performed on Wayne Connect from 2 a.m. to 6 a.m., Sunday, November 17. Wayne Connect will NOT be available during this time. This update will address compatibility issues with Outlook 2013. Find installation instructions and download links for the new Zimbra Connector for Outlook here. Note: Users may be prompted to update their connector after the upgrade.  This system maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. Check the System Status page for the current status of Wayne Connect and other Wayne State systems: http://computing.wayne.edu/status/ If you have any questions or need assistance with Wayne Connect, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Wed, 13 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12871 Make Sure Your Emails Reach Their Destination with the GAL http://computing.wayne.edu/news-item.php?id=12895 One of the great features of Wayne Connect email is the Global Address List, also known as the GAL. With the GAL, you can lookup any Wayne State student, faculty, or staff member by AccessID, email name, or name. When you're composing a new email in the Wayne Connect web interface, simply start typing a name or email address in the To: field (or the Cc: and Bcc: fields) to see a list of suggestions as to who you might be trying to reach. Outlook users also have access to the GAL. If you use Outlook along with Zimbra Connector for Outlook to sync contacts and more, you can access the GAL by opening your address book and clicking the Zimbra contacts. There, you can search the GAL just as you would on the Wayne Connect web interface. Using the GAL will make sure you are always sending to the correct and current email address for whoever you are trying to reach. If you change your name and get a new email address or even if you just change your custom email name, others will see it instantly. For more information on making sure your emails reach their destination, click here. For more information on the GAL, click here. Wayne State University Wed, 13 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12895 ProfTech: Stop being a license plate http://computing.wayne.edu/news-item.php?id=11545 Wayne State University Mon, 29 Apr 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11545 Wayne Connect unavailable during system maintenance, Jan. 6 http://computing.wayne.edu/news-item.php?id=10709 Scheduled system maintenance will be performed on Wayne Connect from 2 a.m. to 8 a.m., Sunday, January 6. Wayne Connect will NOT be available during this time. You may be experiencing difficulty with the email address and conference room auto-complete lookup feature. This will be addressed during the maintenance. Note: This system maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. Check the System Status page for the current status of Wayne Connect and other Wayne State systems: http://computing.wayne.edu/status/ If you have any questions or need assistance with Wayne Connect, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.       Wayne State University Fri, 04 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10709 Race and ethnicity survey for students logging in to Wayne Connect http://computing.wayne.edu/news-item.php?id=10642 Students are currently being asked to define their race and ethnicity when logging in to Wayne Connect. As a public university, Wayne State is federally required to disclose the race and ethnicity of its student population. Records are being updated in order to use the exact definitions as the US Department of Education.  More information about definitions is available here: http://nces.ed.gov/ipeds/reic/definitions.asp     Wayne State University Mon, 17 Dec 2012 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10642 Hotmail lifts block against email from Wayne Connect http://computing.wayne.edu/news-item.php?id=9721 Microsoft's block against email from Wayne Connect has been lifted. You should be able to send to Hotmail email addresses without getting an "undeliverable" message. The problem stemmed from a phishing email that tricked dozens of Wayne Connect users to logon to a forged version of the Wayne Connect login page. The phishers captured the AccessIDs and passwords, and used the compromised accounts to send millions of spam messages through Wayne Connect.  The spam outflow led Microsoft to flag Wayne Connect as a ssource of spam. After the compromised Wayne Connect accounts were restored to their rightful owners, Wayne State's support staff made multiple requests for the block to be lifted. Microsoft lifted the block on August 23. Don't get phished!!! Here are some good tips to remember when handling your email (adapted from Microsoft's Safety & Security Center): Before you click, preview a link's web address. Move your mouse pointer over a link without clicking it. The address should appear on the bottom bar of your web browser. Official Wayne State web addresses always end in wayne.edu Carefully evaluate contact information in email messages. Watch out for spelling errors or if no phone number provided. One recent phish used the non-existent email address customerservice@wayne.edu -- which looks legitimate, but no phone number was provided. Check the spelling. Spammers often use deliberate, easily overlooked misspellings to deceive users. Examples that we have seen include wanye.edu and waney.edu If you want to learn more ways to identify phish, check out our "Is an email legitimate?" guide. If you have found a phish -- report it! It's super easy to do inside Wayne Connect -- just follow these simple instructions on WSU's IT Knowledgebase. If you're in doubt, just leave the email message alone and contact the C&IT Help Desk 313-577-4778. Wayne State University Wed, 22 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9721 Hotmail is blocking email from Wayne Connect http://computing.wayne.edu/news-item.php?id=9684 If you have sent an email from your Wayne Connect account to a Hotmail, MSN, or Live.com email address during the past week, you probably had it bounce back as "undeliverable." The reason is that Microsoft has flagged Wayne Connect as a source of spam. Dozens of Wayne Connect users were phished and the compromised accounts were used to send spam.  Read more about how this happened. Wayne State support  staff are aware of the problem and have made multiple requests for the block to be lifted.  Unfortunately, the block will likely be in effect until Wednesday, August 22. To help prevent a recurrence, here are some good tips to remember when handling your email (adapted from Microsoft's Safety & Security Center): Before you click, preview a link's web address. Move your mouse pointer over a link without clicking it. The address should appear on the bottom bar of your web browser. Official Wayne State web addresses always end in wayne.edu Carefully evaluate contact information in email messages. Watch out for spelling errors or if no phone number provided. One recent phish used the non-existent email address customerservice@wayne.edu -- which looks legitimate, but no phone number was provided. Check the spelling. Spammers often use deliberate, easily overlooked misspellings to deceive users. Examples that we have seen include wanye.edu and waney.edu If you want to learn more ways to identify phish, check out our "Is an email legitimate?" guide. If you have found a phish -- report it! Just follow these simple instructions on WSU's IT Knowledgebase. If you're in doubt, just leave the email message alone and contact the C&IT Help Desk 313-577-4778. Wayne State University Fri, 17 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9684 Wayne Connect email performance restored http://computing.wayne.edu/news-item.php?id=9682 The degraded performance of the Wayne Connect email system has been resolved. System changes were successfully made Thursday evening by Wayne State's outsourced cloud email service provider, Merit Network. All features have been restored, including the voicemail-to-email forwarding service. C&IT staff will continue to closely monitor system performance levels. If you experience unusual issues with Wayne Connect, feel free to contact the C&IT Help Desk. Also keep in mind that you can always see the current performance of Wayne Connect and other systems on our System Status page. Thanks for your patience and understanding during the Wayne Connect system upgrade. -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Thu, 16 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9682 Wayne Connect Upgrade Postponed http://computing.wayne.edu/news-item.php?id=8953 Wayne Connect upgrade postponed until May 29, 2012.  Check back for details. Wayne State University Tue, 15 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8953 Wayne Connect upgrade to take place evenings and weekends beginning May 11 http://computing.wayne.edu/news-item.php?id=8828 Staff from Computing & Information Technology (C&IT) and Merit Networks will upgrade the hardware that runs Wayne Connect Email (Zimbra) during evenings and weekends, beginning Friday, May 11 at 6 p.m. Wayne Connect will continue to operate during the upgrade.  However, each account will be unavailable for a a brief moment, while the email messages and files are migrated to the new hardware. The email migrations to new hardware are scheduled to start on May 11, at 6 p.m. and will run for several weeks. Note: No active migrations will happen during normal business hours, Monday through Friday. During off hours and on weekends, if you are logged in or try to log in to Wayne Connect while your account is being migrated, you may receive an error. Depending on the size of your mailbox, the interruption could last anywhere from a few minutes to an hour. Simply try to log in again. This hardware upgrade is phase 2 of 3 of a larger improvement project to the Wayne Connect system. Phase 1 increased spam filtering capacity and was completed in April. Phase 3 wll upgrade to Zimbra version 7.x and is scheduled for late summer 2012. C&IT has contracted with Merit Networks , to provide and service Wayne Connect/Zimbra at Wayne State. Thank you for your understanding and patience. If you have questions, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  -- Computing & Information Technology Wayne State University computing.wayne.edu Wayne State University Thu, 03 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8828 Wayne Connect emergency maintenance, May 25, 5-6 PM; to affect some users only http://computing.wayne.edu/news-item.php?id=6713 [Sent via email on May 25 to WSU faculty and staff by Computing & Information Technology] C&IT has scheduled emergency maintenance on one Wayne Connect mail server, Wednesday, May 25. Only some users will be affected from 5 to 6 p.m., meaning access to email and calendars will be unavailable to them. Support staff are still working to resolve ongoing problems with Wayne Connect. Your patience is appreciated.   (Due to inclement weather, the work was delayed and performed from 6 to 7:45 p.m.)   -- Computing & Information Technology Wayne State University Detroit, MI Wayne State University Tue, 24 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6713 Wayne Connect emergency maintenance overnight Tuesday, May 24 http://computing.wayne.edu/news-item.php?id=6699 [Sent via email on May 24 to WSU students, faculty, and staff by Computing & Information Technology.] C&IT has scheduled emergency maintenance on the Wayne Connect system overnight Tuesday. The system and all applications (email, calendars, etc.) will be unavailable early Wednesday morning from midnight to 2 a.m.   Support staff hopes this work will resolve the problems some people have been experiencing with Wayne Connect and Outlook yesterday and today. Your continued patience is appreciated. -- Computing & Information Technology Wayne State University Detroit, MI Wayne State University Mon, 23 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6699