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Wayne State University Wayne State University - Computing & Information Technology http://computing.wayne.edu/ Thu, 27 Jul 2017 18:51:35 EDT PHPSimpl http://wayne.edu/inc/global/wayne_state_university.gif Wayne State University Logo http://wayne.edu/ Feed provided by wayne.edu. Click to visit. Echo360 migration to begin 2017 spring/summer semester http://computing.wayne.edu/news-item.php?id=22550 Wayne State University will be migrating the lecture capture system to the Echo360 cloud May 8, 2017. All users and recording devices will be migrated by May 7. The cloud-based service will continue to support the creation and streaming of lectures, while adding new features and a fresh look. All content is currently being transferred to the Echo360 cloud. This transfer follows the nine semester retention policy and includes any content from the 2014 spring/summer semester and forward. You may see your content appear gradually in the new user interface. The Echo360 cloud is completely secure, and all of your content will remain safe during migration. If you have sent a Classroom Capture schedule request for the 2017 spring/summer semester, it has been received but processing has been delayed due to the migration. Your requests will not be affected by this change and you will receive the usual confirmation email once your request has been scheduled. Please expect similar circumstances in the fall. An updated version of Personal Capture software will be available for download to create new recordings or publish and edit existing recordings. More information about this migration will be shared with you as it becomes available. If you have any questions, please contact bbadmin@wayne.edu. Wayne State University Sun, 26 Mar 2017 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=22550 Two-factor authentication is coming to the VPN http://computing.wayne.edu/news-item.php?id=22474 C&IT works every day to improve security and better protect the important information entrusted to Wayne State by students and employees. Part of this effort is the ongoing rollout of two-factor authentication. Beginning Thursday, March 16, all users will be required to use two-factor authentication to access the VPN. All Wayne State employees are already using this system to access the confidential information in Self-Service Banner including tax forms, direct deposit information and pay stubs. No configuration changes are required on your part. VPN settings will not change and you can authenticate your login exactly the same way you already do for Self-Service Banner. This additional step helps protect Wayne State's network and information in a world filled with increasingly complex security threats. If you have any issues with two-factor authentication or would like assistance in setting up an additional device such as your smartphone to more easily authenticate your login, please contact the C&IT Help Desk at helpdesk@wayne.edu or 313-577-4357. Wayne State University Tue, 14 Mar 2017 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=22474 Print your own tax documents in Academica http://computing.wayne.edu/news-item.php?id=22392 Academica makes it easy to file your taxes when it’s convenient for you. Employees may access and print their tax forms from within Academica. Follow the steps below to access your tax forms. Login to Academica at a.wayne.edu with your AccessID and password. Click Employee Resources within the Resrouces menu. Click Employe Self-Service. Click Tax Forms. FInd more detailed information and steps at kb.wayne.edu/259607. Students: Learn how to access your 1098-T tuition statement at kb.wayne.edu/260092. Learn more about online security and tax fraud at the upcoming C&IT event Security Awareness: Fradulant IRS Tax Returns Thursday, March 23, at 11 a.m. Learn more at events.wayne.edu. Please contact the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu with questions. Wayne State University Thu, 09 Mar 2017 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=22392 Security awareness event highlights tax return fraud http://computing.wayne.edu/news-item.php?id=22290 Wayne State University’s C&IT security and privacy experts will host anti-phishing training Thursday, March 2 and Thursday, March 23. The training sessions will focus on phishing scams, how to spot them and how to protect yourself. These types of online attacks become more prominent during tax season and the compromised secure information that results from them can lead to tax fraud. No reservations are required and no technological knowledge is necessary. Learn more about the events with the links below: Thursday, March 2 at 11 a.m. to 12:30 p.m. Thursday, March 23 at 11 a.m. to 12:30 p.m. Wayne State University Tue, 21 Feb 2017 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=22290 Faster two-factor authentication now available http://computing.wayne.edu/news-item.php?id=22099 Are you a frequent user of Banner or tools like VPN, Time Sheets or Benefits and Deductions within Academica? If you regularly use any of the tools that require two-factor authentication for added security, you might be interested in purchasing the YubiKey 4, a USB authentication key. The device stays plugged into your computer and allows for instant two-factor authentication without the need to use your phone. You are still welcome to use the Duo Mobile smart phone app for no cost, but you may now purchase the YubiKey 4 to gain even faster access to your accounts. Learn more about the YubiKey 4 here. YubiKey 4 devices are now available for purchase at the C&IT Help Desk for $55 and may be purchased with Wayne State ProCard or other credit cards. Users must visit the C&IT Help Desk in person to verify their identity and enable the device for their account. If you have any questions about two-factor authentication, please contact the C&IT Help Desk at helpdesk@wayne.edu or 313-577-4357. Wayne State University Thu, 02 Feb 2017 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=22099 C&IT Presents XSEDE HPC Workshop: Big Data http://computing.wayne.edu/news-item.php?id=21972 Wayne State University Tue, 24 Jan 2017 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21972 IT security: How to protect yourself from ransomware http://computing.wayne.edu/news-item.php?id=21932 Wayne State University Fri, 13 Jan 2017 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21932 Employees: Update your campus address http://computing.wayne.edu/news-item.php?id=21931 The start of a new semester is upon us and now is a great time to update your campus address! This information allows us to improve the accuracy of mail, package and inter-office delivery, and assist WSU Police in locating you in case of a campus safety incident. You will be answering the following: Where do you want your WSU mail delivered? Do you receive mail under a different name?  Do you work in any other buildings on campus?  Whether you have to update your information or just confirm that it's already correct, this will only take a few moments of your time. Please verify your information at: https://academica.aws.wayne.edu/vub?destination_url=https://cardinal.wayne.edu/buildingassign/ If you have any questions, please contact the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu. Wayne State University Thu, 12 Jan 2017 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21931 2017 SPSS and SAS downloads are now available http://computing.wayne.edu/news-item.php?id=21824 The 2017 SPSS and SAS software products are now available for purchase through the Help Desk store at commerce.wayne.edu/helpdesk. To maintain uninterrupted use of the software, you must renew before this year’s expiration on Dec. 31, 2016. This software is to be used by faculty for teaching and academic research purposes only. You must have faculty status in order to view or purchase this software through our web store. If you are a researcher without faculty status or administrator placing an order on behalf of faculty, please contact the Help Desk directly at 313-577-4357 so that they may confirm your use and grant an exception to place your order. Product offerings and distribution for 2017 SPSS SPSS (version 24) is delivered exclusively by download.  If you are renewing version 23, the activation code will be contained in the Product Key & Renewal Instructions PDF download. Paid orders will immediately receive downloads, renewal codes and installation instructions which will be located under the My Downloads section once logged in to the store. If you are purchasing on behalf of a group or department, you may forward your order invoice email which contains the download links for the faculty/researchers that you have ordered on behalf of, not to exceed the number of users of which you have purchased licenses for. Orders paid by IRB or money will have access to your downloads after payment is received. Please read the installation/renewal instructions prior to attempting to download as it contains important usage information as well as your activation code. New users will need to download the software (version 24) and install it prior to applying the new activation code. The software installation files are available through the My Downloads panel. SPSS 24 Campus Edition Premium Bundle 2017 Win/Mac – $120.00/user (This bundle will be distributed to student labs and for student home use - recommended for Faculty teaching courses.) Includes Base, Advanced, and Regression, Custom Tables, Data Preparation, Missing Values, Forecasting, Decision Trees, Direct Marketing, Complex Samples, Conjoint, Neural Networks, Bootstrapping, Categories, Exact Tests SPSS 24 Campus Edition Premium-Plus 2017 Windows only – $240.00/user Includes Base, Advanced , and Regression, Custom Tables, Data Preparation, Missing Values, Forecasting, Decision Trees, Direct Marketing, Complex Samples, Conjoint, Neural Networks, Bootstrapping, Categories, Exact Tests, Visualization Designer, Sample Power, Amos Amos and Visualization Designer are sold separately and are priced at $80.00, $55.00 respectively. These products can be purchased without the Premium and are also available as part of the Premium-Plus Bundle for the Windows operating system only. Lab and large group special pricing Below is the pricing structure for the Premium Package of IBM SPSS 24 for 2017. Lab and large group orders can be purchased online but must meet minimum user requirements. Type of Purchase Requirement Price Per License Faculty Group Purchase 15+ purchased together $80 Student Lab 5+ student lab computers $65 Product offerings and distribution for 2017 SAS SAS is now be delivered exclusively by download. Each order contains a downloadable PDF with installation instructions – no product key entry is required. Please read the installation/renewal instructions PDF download prior to downloading the software or renewal files as it contains important usage information. Paid orders will immediately receive downloads, renewal codes, and installation instructions which will be located under the My Downloads section once logged in to the store. SAS 9.4 orders will allow you to download the complete SAS software as a zip file or use the included SAS Installation Data (SID) file to renew an existing 9.4 installation. SAS 9.3 and 9.2 Renewal License orders will allow you to download the SAS Installation Data (SID) files for the respective version of your order to apply to your existing installation. How to order You may use your ProCard (or Visa/MasterCard/Discover/American Express) or IRB to pay for your order. ProCard/credit card purchases made via CASHNet will be processed and the downloads made available immediately. Orders over $2,000.00 will require payment by IRB. IRB orders will be processed and the downloads made available upon receipt of the hard copy. To place your order, visit the web store at commerce.wayne.edu/helpdesk. Please contact the C&IT Help Desk for questions or assistance at 313-577-4357 or helpdesk@wayne.edu. Wayne State University Mon, 19 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21824 [RESOLVED] Some C&IT systems unavailable due to database error http://computing.wayne.edu/news-item.php?id=21770 UPDATE @ 5:00 p.m.: This morning's service outage has been resolved. All systems are available and no data was lost during the outage. We apologize for any problems caused by this outage. If you experience further problems, please contact the C&IT Help Desk at 313-577-HELP, helpdesk@wayne.edu, or via live chat. UPDATE @ 4:15 p.m.: No change in status.  C&IT system engineers continue to work closely with our vendor's senior support team. UPDATE @ 1:20 p.m.: Another temporary workaround is now in place: you can login to STARS. UPDATE @ 12:45 p.m.: A temporary workaround is in place to allow faculty to use Academica to upload Final Grades and download class lists. UPDATE @ 11:45 a.m.: C&IT expects the affected systems to be unavailable throughout this afternoon.  We are working with our vendor's senior support staff to resolve the problem as quickly as possible. Additionally, C&IT system engineers are investigating potential workarounds for the affected systems.  Watch this web page for updates. Thanks for your patience.   Several campus systems are unavailable this morning due to a database error that started around 5 a.m. Systems that are affected as of 12:45 p.m. include: DegreeWorks Broadcast Messaging Tech Solutions AdAstra Ellucian Advance Accelerate AppWorx Smarti FileMark Academica, Banner, Blackboard, Cognos, Schedule of Classes and Wayne Connect are available. The C&IT Help Desk is still available, but you will currently not receive confirmation emails or be able to check the status of your ticket on Tech Solutions. Contact us at helpdesk@wayne.edu, 313-577-4357 or computing.wayne.edu/livechat. This is an emergency service announcement. Due to the nature of IT troubleshooting, sometimes information shared early may turn out to be inaccurate. C&IT will share the most up-to-date information right here as it becomes available. Wayne State University Thu, 08 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21770 New File Upload feature lets Qualtrics surveyors collect non-standard data http://computing.wayne.edu/news-item.php?id=21740 Wayne State University Qualtrics users may now utilize the File Upload feature in their surveys thanks to a contract update with Qualtrics. According to Qualtrics Support, the File Upload question type allows respondents to upload a file along with their survey response. This feature allows surveyors to collect data that may not be available through standard surveying, like collecting resumes and other important forms, records or documentation. Users may include as many file upload questions in their survey as they wish. Only one file may be upload per File Upload question. File uploads must be smaller than 16MB. For security reasons, executable files (e.g. those ending in .exe) are not allowed. Respondents may upload multiple files through on File Upload question is they compress files into a ZIP file. Users may restrict the type of file respondents upload. Learn more about the File Upload feature at kb.wayne.edu/240493. Learn more about Qualtrics Insight at Qualtrics.com/Support. Contact the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu for assistance. Wayne State University Wed, 07 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21740 Familiarize yourself with sites before buying online http://computing.wayne.edu/news-item.php?id=21753 Online shopping is convenient, both for you and for cyber attackers. Heavy use periods like the holiday shopping season are open season for online attackers. Even well-known sites may lack proper encryption, allowing your personal information to be intercepted during transaction. Before you begin your shopping this year, take a few steps to protect yourself. Reviews: Before buying from a site, look online for customer reviews. What do other people have to say about it? Have their experiences been good ones? Ads: Only give your business to online stores that you know and trust. Avoid making purchases through unknown sites that you see advertised on social media and in spam emails. Security: Before purchasing, check your browsers address bar for HTTPS and the padlock icon to verify a site is secure. Check the security, privacy or FAQ sections of every site to familiarize yourself with the methods used to protect your information. Apps: If you use apps for sites like Etsy, eBay or Amazon for online shopping, make sure you are fully aware of their privacy policies and any settings that allow them to share your information. If you make purchases on your phone or other Wi-Fi enabled devices, connect to a secure network before sharing billing or address information. Learn more about computer security at security.wayne.edu. Contact the C&IT Help Desk at 313-577-5347 or helpdesk@wayne.edu for questions or assistance. Wayne State University Wed, 07 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21753 Manage two-factor authentication settings anytime http://computing.wayne.edu/news-item.php?id=21709 Did you know you can manage your two-factor authentication settings at anytime right within Academica? Take a moment now to check your settings, add a backup device or just make sure you know how to do it! This is available via the Account Management link in Academica 24/7. Find full instructions right here. Wayne State University Tue, 06 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21709 Skype for Business download available for macOS and PC http://computing.wayne.edu/news-item.php?id=21706 If you access your Wayne Connect email via Office 365 in a web browser, you’re probably familiar with Skype for Business. Skype for Business allows you to make video calls, organize online meetings or just send an instant message to anyone in your contacts. The messaging app is integrated into Wayne Connect and is also available for download for both macOS and PC. All Wayne Connect users have access to Skype for Business and may log in with their AccessID and password. Web browser To access Skype for Business in your web browser click the S icon in the upper right hand corner in Wayne Connect.       Desktop client All Wayne Connect users may now download Skype for Business directly to their desktop. Different versions are available for both macOS and Microsoft. C&IT Knowledge Base: How to download Skype for Business Mac? C&IT Knowledge Base: How to download Skype for Business PC? Mobile app There is also a Skype for Business mobile app. To access your messages on the go, download the Skype for Business app from your device’s app store (Apple or Android). Learn more about Skype for Business on the C&IT Knowledge Base.   Wayne State University Thu, 01 Dec 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21706 VoIP Phone Issue [RESOLVED] http://computing.wayne.edu/news-item.php?id=21680 UPDATE @ 8:45am:  The campus VoIP service has returned to normal.  However, if you are still experiencing issues, please contact the C&IT Help Desk at 313-577-HELP or via email (helpdesk@wayne.edu). ============================================== UPDATE @ 1:15pm:  The situation at Wayne State is improving; less than 10% of WSU phone calls are getting busy signals. We expect the trend to continue and the issue to be fully resolved shortly, as AT&T is replacing the faulty equipment in their network. ============================================== UPDATE @ 12:15pm: AT&T has made progress in repairing the outage.  Calls are being successfully completed, however there are still reports of failed calls.  AT&T continues to work on the issue.   ============================================== VoIP phones are having intermittent issues as of 9:30 a.m. on November 28. Calls to and from outside numbers are not completing. This includes many campus call centers. During this outage, the C&IT Help Desk can be reached via email (helpdesk@wayne.edu) or chat. Other internal VoIP-to-VoIP calls should complete successfully. Skype for Business allows for real-time text, audio and video communication with all Wayne State email users. This phone-free communication alternative is always available. Find out how to get started right here. C&IT has contacted AT&T regarding VoIP and has been informed that this is a widespread issue beyond Wayne State. We are hoping for an efficient resolution. Check this news posting for updates. Wayne State University Tue, 29 Nov 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21680 Find answers to two-factor authentication FAQs http://computing.wayne.edu/news-item.php?id=21569 Wayne State University Thu, 10 Nov 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=21569 Monthly Discount from Sprint for WSU Students and Employees http://computing.wayne.edu/news-item.php?id=21072 Sprint is proud to offer an 18 percent discount to WSU employees and a 10 percent discount for students. These discounts apply to select regularly priced monthly service plans. For discount validation, visit sprint.com/verify or visit your local Sprint store. The closest store to WSU is: 1101 West Warren Ave Detroit, MI 48201 Phone: 313-831-3131 Visit www.sprint.com/storelocator to find a Sprint store near you. Be sure to mention the applicable discount code and provide current proof of employment or enrollment. WSU employee 18 percent discount code: GVSMI_WCA_ZZZ WSU student 10 percent discount code: GMCT3_WAY_ZST Wayne State University Tue, 01 Nov 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=21072 Don't get tricked: Cyber attacks are no treat http://computing.wayne.edu/news-item.php?id=21090 National Cyber Security Awareness month is wrapping up, but the fright never ends. The scariest thing this Halloween is a compromised account. Treat yourself to these simple security steps, or may find yourself tricked by cyber attackers. Just like a costume, the bad guys hide behind the mask of what seems to be a trust worthy identity, trying to get you to give up personal information. Learn what phishing messages look like at computing.wayne.edu. A strong password is your best defense against the unknown. Follow C&IT's Strong Password Standard to protect yourself.  Don't get stuck in the web of unsafe browsing. Always check URLs for HTTPS and the padlock icon to know you're in a safe place.  Wayne State University Sun, 30 Oct 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=21090 VoIP Update http://computing.wayne.edu/news-item.php?id=21075 AT&T is expanding Wayne State's telephone infrastructure so more campus telephone users can be upgraded to VoIP. Current VoIP phones are being moved to the updated infrastructure next week (Oct. 31 through Nov. 4). Each day, a group of phones will be migrated to our new equipment at 2 a.m. This change will have no expected user impact. If you have a problem with your phone at any time, remember the C&IT Help Desk is available via email at helpdesk@wayne.edu. Reminder: To ensure your Wayne State phone calls and voicemails get through during the VoIP upgrade, you need to dial full phone numbers, for example: 9-1-313-577-1234. This will no longer be necessary once the VoIP upgrade is complete. Wayne State University Wed, 26 Oct 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=21075 Holiday deals from Dell! [PDF] http://computing.wayne.edu/news-item.php?id=21070 Wayne State University Tue, 25 Oct 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=21070 Campus Voicemail Issue [Updated] http://computing.wayne.edu/news-item.php?id=21002 Update 10/21: Voicemail issues have been resolved as of Friday, Oct. 21. The system has been repaired and is now operational.  Due to the hardware malfunction, any voicemail messages received between Saturday, Oct. 14, and Tuesday, Oct. 18, cannot be retrieved. This error only affects the (old) Centrex phone system and not VoIP users. Update 10/20: Issues persist. C&IT is investigating workarounds and continues work with multiple vendor partners. Update 10/19: An ongoing hardware malfunction continues to cause campus phone problems. Non-VoIP campus phone users are still unable to access voicemail. Additionally, campus call centers are currently unable to use their auto attendant feature. This is the feature that automatically answers calls and allows you to reach the right person by pressing 1, 2, etc. Please be aware that your call may ring for some time before an employee is able answer and manually route it to the appropriate person. See a list of affected call centers here. A hardware malfunction is causing problems for all campus voicemail users who have not been upgraded to VoIP (i.e., users who still have beige phones). Impacted users are unable to access their voicemail inbox to listen to messages or change greetings. Users are also unable to receive new messages. Phone calls are functioning as normal. C&IT is working with our vendor partners to resolve this issue as quickly as possible. Check @WayneStateCIT on Twitter for live updates. We apologize for the inconvenience and thank you for your patience. If you have additional questions or concerns, please contact the C&IT Help Desk 313-577-4357 or helpdesk@wayne.edu. Wayne State University Thu, 20 Oct 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=21002 Two-factor authentication helps verify your identity http://computing.wayne.edu/news-item.php?id=20805 Wayne State University Mon, 03 Oct 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20805 Autumn deals from Dell! [PDF] http://computing.wayne.edu/news-item.php?id=20839 Wayne State University Wed, 28 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20839 Protect yourself against identity theft http://computing.wayne.edu/news-item.php?id=20661 Identity theft is a very real threat and it may take years to recover if you ever find yourself a victim of fraud. In fact, it is one of the most common and costly crimes in the country:
 15 million U.S. residents have their identities used fraudulently 100 million Americans have at risk personal info due to databases being lost, stolen or accessed by unauthorized individuals 7 percent of all adults have their identities misused Every year, identity theft financial losses total upwards of $50 billion 21 percent of those who responded to the annual ECAR study admitted to having an online account hacked And 14 percent said they had a computer, tablet or smartphone stolen How to protect yourself Review your statements: Keep tabs on your bank accounts, credit card and any other payment statements on at least a monthly basis. If you see anything unusual, contact your provider right away. Shred documents: Any papers with personal information should be shredded before being tossed in the trash. Not up for it? Opt for paperless billing and statements to make it easier. Know when not to share: Avoid pop-up ads, spam email, texts and other messages that ask for personal information. Keep it limited on social media, too, and remember that what you share may compromise your security. Post photos after the vacation, think twice before sharing your location and be choosy about who you connect with. Wayne State University employees will never ask you to share personal information online. Avoid public Wi-Fi: Always connect to WSU-SECURE when on campus. If you have to use a public network, make sure it is encrypted or use the WSU VPN before sharing personal information. Always use HTTPS for websites and SSL for login services like email.  Secure devices: Encrypt your hard drive and always use the most up to date operating system, applications, software and plug-ins. And install anti-virus software! Credit report: Get your credit report every year for FREE.  Learn more at https://identitytheft.gov. Wayne State University Tue, 27 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20661 Create and maintain secure passwords http://computing.wayne.edu/news-item.php?id=20660 It can be hard to keep track of all the passwords you're required to have today. School, work, banking, plus a handful of social media accounts – every corner of our life requires credentials that not only must be secure, but must be easy to remember. Make your password strong. To increase strength, make sure your password includes: Eight or more characters Upper and lower case letters Numbers Symbols  Don't leave yourself vulnerable. Make sure your password DOES NOT include: Your username or account number A single word Your pet's name Your birthday, phone number or your address When it comes to passwords, length is more important than complexity. Use a passphrase to secure your accounts. For example, the phrase, "I love Detroit," becomes a powerful password when paired with numbers and capitol letters: ILoveDetroit313. Use a password manager to create and maintain unique credentials for all of your profiles. A password manager is a type of software that encrypts, stores and manages passwords. Students, employees and anyone else who requires access to multiple accounts on a regular basis may benefit from a password manager. Check out LastPass, KeePass or 1password. And of course, never use the same password for multiple accounts and change your passwords regularly. Wayne State University Thu, 22 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20660 Phishing alert: meeting notification http://computing.wayne.edu/news-item.php?id=20810 UPDATE Sept. 27: This same phishing message is still popping up in different variations. Take a closer look at this latest version: 1. From: If you get a suspicuos email, always check the sender. If you are not expecting an email from someone, ask them or search the WSU directory if you do not recognize the name. 2. URL: Again, always double check links before clicking them. When you put your cursor over a link in an email, the URL will appear in the bottom left corner of your browser. This one is not an affiliated WSU site. You will also see the grammer mistakes in this sentence: no space between here and to, and a missing period. 3. Signature: This email is signed Wayne University, not Wayne State or Wayne State University. Official University emails will have a template and a proper signature from a known department or person(s). --- Be on the lookout for the latest phishing scam. How can you recognize a phishing message? There are three red flags in this example, which has been recently seen by Wayne State University students.  1.) From: The email says it is from Wayne State University, but it does not list an admin address. If you receive an email from WSU, the name and the address will match. 2.) To: Any message you receive from WSU will not list "Undisclosed Recipients." WSU uses email lists to send mass messages. For example, students@lists.wayne.edu.  3.) URL: When you hover you cursor over the displayed link, the hyperlink address will display in the lower left corner of your web browser. In this example, the link is not a wayne.edu site.   Most importantly, remember that WSU faculty and staff will never ask for personal information via email. If you ever think you may be the victim of a phishing attack, please contact the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu. If you are unsure about a message, delete it and do not reply. Learn how to protect yourself against phishing scams. Wayne State University Thu, 22 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20810 Practice safe browsing habits every day http://computing.wayne.edu/news-item.php?id=20659 We spend most of our daily lives online, but none of the browsers, apps or devices we use are 100 percent secure. That’s why it’s important to practice safe browsing habits every day. When you are reading e-mail or browsing online, be on the lookout for suspicious links and deceptive web pages, which are major sources of malware. Be careful when selecting browser plugins, apps or other downloadable files since they can introduce new vulnerabilities. Keep your browser software up-to-date. Be sure to install antivirus updates and regularly check for and install browser plugin updates (e.g. Adobe Flash and Java). It's also important to stay current by regularly checking in with trusted websites for the latest safety information. Be secure. Be sure that a URL includes HTTPS before entering any personal information, e.g. https://www.wayne.edu. Ignore it. When in doubt, do not click on a pop-up window or extraneous ad. Keep private information safe. Always use a strong, unique password for every account and avoid storing account information on a website (auto fill). Tip: consider using different web browsers for general web surfing and sensitive logins. Use private networks for sensitive transactions. Do not check your bank account, make purchases or log in to other websites that require personal information when you’re using public Wi-Fi. Be stealthy. Browsers store a lot of information: cookies, cached pages and history. Some offer private modes — like Google Chrome’s Incognito Mode — that do not save this information and ensure the safety of personal information. Follow the golden rule. Share with care, that is — do not post something about someone else that you wouldn't want them to post or share about you. In the same vein, be aware of what is being posted about you; be sure to manage your privacy and security settings. Devices can get malware too. Remember to plug in devices like USB drives and scan them with security software. Back it up. Make an electronic copy of all your files and keep it stored somewhere safe. Report it. If you do experience cyber crime or a lapse in security, please report it to the FBI Internet Crime (http://www.ic3.gov/default.aspx).  Wayne State University Sun, 18 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20659 Register for the Qualtrics Market Research event http://computing.wayne.edu/news-item.php?id=20618 Register now to participate in Qualtrics' Market Research Week Sept. 26-29. The yearly event is the world's largest online research event, drawing up to 10,000 people from 25 different countries. Gain insight from Facebook, Google, Etsy and other large brands on today's biggest research challenges. Topics include: Best Practices: Techniques to tackle any research challenge. Influence & Drive Impact: The #1 place to learn how to influence with insights. Stay Ahead: Learn how to see around corners to stay ahead in your research career. Learn from the Best: The place to hear from top research leaders and top organizations. Wayne State University Sun, 11 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20618 Guard your privacy when offline or traveling http://computing.wayne.edu/news-item.php?id=20658 Planning a vacation during the summer months? You may be more vulnerable when traveling, because a break from a regular routine or encounters with unfamiliar situations often result in less cautious behavior. Protect yourself and guard your privacy when away from home. Track your device. Install a device finder or manager on your phone or tablet in case it's lost or stolen. Make sure it has the capabilities to remotely wipe your device clean and protect against malware. Avoid social media announcements about your travel plans. It's tempting to share your upcoming vacation plans with your online friends, but consider how this might make you an easy target for local or online thieves. While traveling, avoid using social media to locate yourself to airports and consider posting those beautiful photos after you return home. Traveling soon? If you're traveling with a laptop or other mobile device, remove or encrypt confidential information. Consider using a laptop or device designated for travel that has no personal information stored on it, especially when traveling out of the country.  Limit personal information stored on devices. Use a tool like Identity Finder to locate your personally identifiable information (e.g., SSN, credit card numbers or bank accounts) on your computer and then secure or remove that information. Rethink your apps. Consider deleting any sensitive apps on your device — email, shopping, banking, etc. — you can re-download them when you get home. Similarly, make sure you are signed out of apps so your information isn't easily accessible if your device is lost or stolen. Physically protect yourself and your devices. Use a laptop lock, avoid carrying identification cards, shred sensitive paperwork before you recycle it and watch out for "shoulder surfers" at the ATM. Wayne State University Sun, 11 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20658 Do your part to prevent mobile device theft http://computing.wayne.edu/news-item.php?id=20657 Your laptop and smartphone are filled with personal data such as photos, banking information and passwords. If these devices fall into the wrong hands, the results can be more damaging than you think. Larceny is the biggest crime everywhere, and Wayne State University is no exception. While the WSU Police Department has done phenomenal work cutting down these types of crimes — down from over 600 to about 200 per year in roughly 15 years — they are still very real. The best thing you can do to protect yourself from this type of attack is examine your own behavior. “Do not inadvertently create a situation [that makes you a target],” said Lieutenant Dave Scott of the Wayne State University Police Department. “Look at your routine from the point of view of a criminal.” Smartphones are one of the most common targets of theft. Thieves act quickly to get these desirable items and are known to snatch them right out of your hands while you’re using them — an act you may have heard WSU police refer to as “Apple Picking.” What can you do to keep yourself and your possessions safe? It’s OK to have your phone out, but don’t be distracted by it. When walking around campus, try your best to keep your personal belongings tucked away and be aware of your surroundings. Ask yourself: Am I familiar with the area? Is there anyone behind me? Am I in a populated space? Do not leave personal belongings in sight or walk away from them. This is true for both students and employees. If you’re studying on campus, take your belongings with you when you get up. Similarly, employees should lock away personal belongings in their desks or offices. Your car is a public place, too — “Locked doors and rolled up windows only slow down criminals,” Lt. Scott said. If a thief sees something they want, “they will have no issue breaking your window to get it.” If your device is stolen, remain calm and do not put yourself in danger by pursuing the thief. Without a phone, you cannot call the police. But if you draw attention to yourself — “HELP! That person stole my phone!” — a passerby can alert the police. If you are targeted because you are alone and there are no other people nearby, find the nearest building or blue light phone and call WSUPD immediately. Try to offer as much information as you can about the incident as well as the suspect. Other ways to avoid device theft: Customize or differentiate your belonnings so they're easy to spot. Always delete any sensitive information ASAP. Resist using autofill features. Back up your information regularly. If you must keep sensitive information on your device, encrypt it. Write down the serial number and keep it filed in a safe place. Install tracking and recovery software. Always use a passcode when possible to lock your device. In an emergency, contact the WSU Police Department at 313-577-2222. For more information and other non-emergencies, contact WSUPD at 313-577-6057. Wayne State University Tue, 06 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20657 Phishing Alert: Important WSU Verification http://computing.wayne.edu/news-item.php?id=20672 Please be on the look out for the latest phishing attack: Looks legit, right? Look again: Verify the source: This message appears to be sent from and sent to the same person. That's red flag number one. Watch for spelling or grammar mistakes: We see two mistakes in the first line alone — "will be disable" and "12hours." Inconsistent grammar is a big give away too. If you look again, you will notice the missing punctuation on the first, second and fourth lines. Incomplete sentences or missing information: The last sentence trails off, "To learn more, please read our."  Most importantly, remember that Wayne State University faculty and staff will never ask for personal information via email. If you ever think you may be the victim of a phishing attack, please contact the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu. If you are unsure about a message, delete it and do not reply. Learn how to protect yourself against phishing scams. Wayne State University Mon, 05 Sep 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20672 Check out Dell's Labor Day Deals for Warriors! [PDF] http://computing.wayne.edu/news-item.php?id=20615 Wayne State University Mon, 29 Aug 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20615 Congratulations C&IT Scholarship Winner David Estep http://computing.wayne.edu/news-item.php?id=20565 C&IT was thrilled to award the third annual C&IT Scholarship to David Estep on August 16, 2016. David joined us for a reception where CIO Daren Hubbard offered congratulations and awarded him the $1500 prize and a brand-new tablet computer. Congratulations David! This award is made possible through generosity of current and past employees, corporate philanthropy and C&IT's innovative entrepreneurial activities. Check computing.wayne.edu/scholarship this fall for updates on the 2017 scholarship. Wayne State University Wed, 24 Aug 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20565 Five Reasons to Not Bring a Printer to School http://computing.wayne.edu/news-item.php?id=19155 Students - are you planning on bringing a printer to school this year? Check out our top five reasons you can leave it at home (or just not buy it in the first place)! Printers take up space that you don't have to spare. To put it nicely, dorm rooms and college apartments have a long history of encouraging you to live with less.   They cost money that you can use for better things! Even if the printer came free with your computer, the ink and paper are pricey. That's good money you can use for books (or going out to "eat").   Wireless printers clog up the Wi-Fi. Your phone, tablet, computer, PS4, Kindle, smart watch and whatever else are already fighting for a signal. Or if you don't have those, your noisy neighbor definitely does. Don't add another device fighting for attention.   You can print in the library for a low cost. Pick up your print job in the lobby, the library, and other locations across campus. It's a lot easier than refilling the ink that will surely run out at the last minute. (Check out printing.wayne.edu!) You probably don't need to print much anyway! Most of your instructors accept assignments digitally. You'll turn in more assignments on Blackboard each semester than you'll print in your whole time at Wayne State! Wayne State University Mon, 22 Aug 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19155 "New Information Update" Phish http://computing.wayne.edu/news-item.php?id=20507 Have you seen the latest phishing attack? This attack looked like an automated email sending you to an alternate login page: Dear All, This e-mail is to notify you that we are having a server overload therefore we will be upgrading our server. We need you to go to the following link to keep your account active after the upgrade. https://login.wayne.edu/server?overloadpg=8175 (This message was generated automatically) ----------------------------------------------------------------------------------------- IT Services, Wayne State University 42 W. Warren Ave. Detroit, MI 4820 (313) 577-2424 2016 Wayne State University Looks pretty legit? And check out the page that link takes you to - looks just like the real thing! How are you supposed to recognize this as a phishing attack? Take a closer look: That's not a real Wayne State URL. If you're logging into Blackboard, you know the URL is supposed to start with https://login.wayne.edu. The phishers are smart, but you're smarter. Don't let them get you. And if they do? Just call the C&IT Help Desk at 313-577-4357. Wayne State University Wed, 10 Aug 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20507 Back to School Deals from Dell [PDF] http://computing.wayne.edu/news-item.php?id=20488 Wayne State University Sun, 07 Aug 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20488 Security Notice: Symantec Vulnerability http://computing.wayne.edu/news-item.php?id=20244 Symantec has discovered a critical bug in prior versions of Symantec Endpoint Protection antivirus software that allows a remote attacker to take control of a system or attack other systems. If you have any Symantec or Norton product installed on your computer, please update it as soon as possible. This bug affects versions on all systems including macOS and Windows. How to update your antivirus software: If you downloaded and installed your free copy of Symantec Endpoint Protection from the C&IT Help Desk, visit https://commerce.wayne.edu/helpdesk/ and login to download the latest version. If you have a Symantec or Norton product that you obtained in any other way, visit the settings of your product and find the Update option. This vulnerability affects 24 Symantec and Norton products, so be sure to update any product you have. If you have any questions about how to update Symantec Endpoint Protection on your computer, the C&IT Help Desk is ready to assist you. Contact us at 313-577-4357 or helpdesk@wayne.edu, or visit us in person (and bring your computer) at suite 005 in the lower level of the Student Center Building. Wayne State University Wed, 06 Jul 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20244 Phishing Alert: "Important Update" Email http://computing.wayne.edu/news-item.php?id=20147 Phishers have renewed their attacks on WSU - sending malicious messages meant to steal your personal data, access your account and cause serious problems for all of us. If you entered information at the link in the message below or are concerned about the security of your account, please contact the C&IT Help Desk at 313-577-4357. Check out a copy of this latest email below and remember: Never share your password Be cautious about clicking on links - double-check the website address when you get there Keep an eye on the content of the email and the sender (typos and weird messages are a red flag) Wayne State University Mon, 20 Jun 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=20147 Open Textbook Adoption Awards Announced http://computing.wayne.edu/news-item.php?id=19657 Wayne State University Mon, 30 May 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19657 New Items For Sale at C&IT Help Desk http://computing.wayne.edu/news-item.php?id=19344 Check out the C&IT Help Desk for all your tech needs! We have recently added three items to our inventory: Roku Streaming Stick — Turn any TV into a smart TV with the Roku Streaming Stick 6 foot lightning cable — Charge iPhones and iPads with this long cable 6 foot micro-USB cable — Charge most Android phones, Kindles, tablets, and more! Wayne State University Tue, 03 May 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19344 This Summer, Buy a Dell and Get a Free TV! http://computing.wayne.edu/news-item.php?id=19330 Wayne State University Mon, 02 May 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19330 Microsoft Mondays: Delve into Wayne State http://computing.wayne.edu/news-item.php?id=19254 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Have you seen a notification in your Wayne Connect inbox inviting you to try Delve? Wondering what it is? Wonder no more! Delve is a little bit social network (just your Wayne State directory information) and a little bit of a search tool for information you've shared in Wayne Connect. Check out our overview of Delve and some in-depth articles from Microsoft and then try it out today. Wayne State University Sun, 01 May 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19254 Wireless Server Changes Planned 4/28 http://computing.wayne.edu/news-item.php?id=19255 C&IT is performing system maintenance on campus Wi-Fi networks this Thursday, April 28 during the regular maintenance window. Users may briefly be unable to initiate new connections to the network between 6:00 a.m. and 8:00 a.m. If you have difficulty connecting a device, just wait a moment and try again. If you have repeated difficulty in connecting your device, please contact the C&IT Help Desk at 313-577-4357. Wayne State University Mon, 25 Apr 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19255 Microsoft Mondays: Sharing is Caring http://computing.wayne.edu/news-item.php?id=19228 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. If you share folders for collaboration purposes, you might have had some difficulty in getting this feature to work correctly. We have recently updated our how-to article to document a specific quirk of how you have to share folders in Wayne Connect. Check out the new article here and contact the C&IT Help Desk if you have any questions. Wayne State University Sun, 24 Apr 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19228 ProfTech: More on the tax fraud epidemic http://computing.wayne.edu/news-item.php?id=19202 Wayne State University Sun, 17 Apr 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19202 Reminder: Dial Full Phone Numbers for Campus Calling http://computing.wayne.edu/news-item.php?id=18783 Reminder: To ensure your campus calls and voicemails get through during the VoIP upgrade, you need to dial full phone numbers, for example: 9-1-313-577-1234. The campus-wide telephone system upgrade to Voice over Internet Protocol (VoIP) phones continues to move forward. Phase 2 buildings will have their VoIP phones go live in the coming weeks. Remember, because of an AT&T limitation, five-digit dialing between the older campus phones and the new VoIP phones is not available and will result in a fast busy signal or a "Number Not in Service" message. If you use five-digit dialing your call may not go through or you may reach an inactive voice mailbox. Please dial ten-digit phone numbers (ex. 9-1-313-577-1234) for all on-campus calls. Once everyone has been transitioned to VoIP, five-digit dialing will again be available. More information about the upgrade including VoIP FAQs is available at computing.wayne.edu/voip. Your patience during this process is appreciated. If you have any questions or feedback, please contact the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu. Wayne State University Thu, 14 Apr 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=18783 Win a laptop from Dell! [PDF] http://computing.wayne.edu/news-item.php?id=19117 Wayne State students can register at Dell.com/Wayne until April 30 to win a laptop or other exciting prizes. Wayne State University Tue, 05 Apr 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19117 Big Data & Business Group Hosts Third Annual Symposium March 23, 24 http://computing.wayne.edu/news-item.php?id=19003 The Big Data & Business Group at Wayne State University will host it's third annual symposium March 23 and 24, 2016 at the Student Center. More than 300 attendees, including representatives from more than 100 companies, are expected. This informative gathering will focus on issues associated with deploying big data strategies to drive business success, including managing and analyzing data gathered via marketing, development, manufacturing, sales and service. Attendees will learn from hands-on tutorials and case study presentations by leading business analytics firms and major corporations who have launched big data/analytics initiatives. Learn more about this event at engineering.wayne.edu or check the events listing for ticket availability and registration.   Wayne State University Tue, 22 Mar 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=19003 Qualtrics Launches New User Interface Insight http://computing.wayne.edu/news-item.php?id=18991 Wayne State University's online survey software provider Qualtrics has recently launched a new platform and user interface called Insight. The Qualtrics Insight Platform will be the default interface by June 7, 2016. Try the new platform today — just click on your name in the upper-right corner of Qualtrics and select Experience the Qualtrics Insight Platform (you can revert back to the original user interface through the same process at any time before June 7).  As the launch date nears, C&IT will also be sharing quick tips to familiarize users with the features and components of the new platform. Keep a look out on computing.wayne.edu/news and Academica for these updates. Learn more about Qualtrics on Knowledge Base or Qualtrics.com. If you have any questions or concerns, please contact the C&IT Help Desk at helpdesk@wayne.edu or 313-577-4357. Wayne State University Sun, 20 Mar 2016 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=18991 Broadcast Messaging: Be the first to know about snow days http://computing.wayne.edu/news-item.php?id=13199 Wayne State University Wed, 24 Feb 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13199 Microsoft Mondays: Stop the Spam http://computing.wayne.edu/news-item.php?id=18714 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Do you feel like you've been getting a lot of spam lately? Junk mailers have figured out how to target the new email system and doubled their efforts to send you trash! C&IT's email and security teams continually work with Microsoft to reduce the amount of spam and phishing messages that reach your inbox, but we can only do so much. Check out a few of our favorite tips on what you can do to reduce your inbox clutter: Use the Junk button to report messages to Micrsoft Use Sweep to clean out your inbox and easily make rules Read more about Microsoft's block/allow features Use Microsoft's Clutter function Just hit Unsubscribe! Wayne State University Mon, 22 Feb 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18714 Phishing Alert: W-2 Scam http://computing.wayne.edu/news-item.php?id=18702 Phishers are back at it - sending you malicious messages meant to steal your personal data, access your account, and cause serious problems for Wayne State. This time, it's a message with false information about where to get your W-2. Do not click a link in this message - just delete it. If you entered information at the link included in this message or are concerned about the security of your account, please contact the C&IT Help Desk at (313) 577-HELP. Check out a copy of this latest email below and remember: Never share your password Be cautious about clicking on links - double-check the website address when you get there Your official Wayne State documents are available through Academica - login directly at a.wayne.edu Keep an eye on the content of the email and the sender Wayne State University Tue, 16 Feb 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18702 Special Talk on Privacy and Big Data on January 26 http://computing.wayne.edu/news-item.php?id=18435   Data Privacy Day, held annually on January 28, encourages everyone to make protecting privacy and data a greater priority. Data Privacy Day kicks off Data Privacy Month, which extends until February 28. To figure out if you know how to protect your privacy, we suggest the National Cyber Security Alliance's Privacy IQ Quiz.   This year, C&IT and Wayne State's Center for the Study of Citizenship are sponsoring a special talk on Privacy and Big Data. Join University of Michigan Chief Privacy Officer Sol Bermann for a talk on how research using big data is both powerful and dangerous, the value of privacy and its importance in higher education, and more! Mark your calendar for 2 p.m. on January 26 in the Bernath Auditorium in the Undergraduate Library - no RSVP required.   Keep up to date with Wayne State's Chief Privacy Officer Geoff Nathan at blogs.wayne.edu/proftech. For more information on Data Privacy Month, visit the National Cyber Security Alliance website at StaySafeOnline.org. Wayne State University Tue, 19 Jan 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18435 Apply for the C&IT Scholarship today! http://computing.wayne.edu/news-item.php?id=18391 Wayne State University Wed, 13 Jan 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18391 Cognos Update This Sunday http://computing.wayne.edu/news-item.php?id=18406 Cognos 10.2.2 fix pack 4 will be applied on Sunday, January 17 during the normal system maintenance window (2 am - 8 am). This upgrade will allow IE 11 to run in its standard configuration without special options for Cognos. IE 11 will be rolled out by DeskTech on Tuesday, January 19. You will need to restart your computer as instructed at that time. Cognos will continue to be available during normally scheduled times. DeskTech will install IE 11 standard configuration on all supported Cognos desktops on Tuesday, January 17. If you are a non-DeskTech customer your tech support person can install IE 11 prior to using Cognos on Monday, January 18. Wayne State University Tue, 12 Jan 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18406 Microsoft Mondays: Hey @you, you'll Like this one http://computing.wayne.edu/news-item.php?id=18062 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Have you noticed a new button in your Wayne Connect interface at connect.wayne.edu? This is the Like button. It's a quick way to acknowledge an email you received without writing a reply. When you click this button, the sender will get a notification that you liked the message and anybody else on the thread can see that you liked it. You might use this in a situation where you don't have anything to say in response to an email, but you want the sender to know that you read it. Or maybe you want to send an email out to a group of people to take a small poll. Play around with it and see what you think. You just might Like it! You can also use @mentions in your Wayne Connect email now. When you're composing an email, type the @ sign and start typing the name of another Wayne Connect user. You will see an auto-suggest drop-down and can choose the name. This automatically adds the person as a recipient of the email and helps you specifially call out one of your recipients and bring their attention to a certain part of your email. Wayne State University Mon, 11 Jan 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18062 OneDrive for Business Training Sessions http://computing.wayne.edu/news-item.php?id=18299 The last two OneDrive for Business training sessions are next week! These free, one hour training sessions will introduce you to OneDrive for Business, show off some tips and tricks for how you can get the most out of it, and allow you to ask questions about what it can do for you. Bring your laptop if possible and get ready to become a OneDrive for Business power user! January 12 at 10 a.m. January 15 at 3 p.m. Wayne State University Thu, 07 Jan 2016 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18299 Winter Break Support Hours at C&IT http://computing.wayne.edu/news-item.php?id=18309 Holiday closure at Wayne State is almost here and we want to remind everybody that the C&IT service and support centers keep the same schedule as the rest of the university. The C&IT Help Desk and Learning Management Systems Support (for Blackboard assistance) will be available during normal hours until noon on December 24. We will reopen with the university on January 4. Messages left for C&IT support teams will be dealt with on a first come, first served basis beginning on January 4. To report a system or network outage or for an emergency password reset during Winter Break, please call Enterprise Operations at (313) 577-4750.  Have a happy holiday season! Wayne State University Fri, 18 Dec 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18309 Help Desk Holiday Sale! - 10% off Tech Accessories http://computing.wayne.edu/news-item.php?id=18308   Haven't finished your holiday shopping? Want to get ready for the Winter term? The C&IT Help Desk is offering 10% off in stock tech accessories now through Thursday, December 24! We sell a variety of cables, flash drives and other storage devices, phone and computer chargers and more!   The C&IT Help Desk also offers free software and diagnostic and repair services for your personally owned computer. Stop in today to get your computer fixed and upgraded - the holiday break will be over before you know it!   The C&IT Help Desk is located in the lower level of the Student Center Building and is open weekdays from 8:30 - 5:00. You can also contact the Help Desk for support with Academica, Wayne Connect email, Blackboard, and more. Call us at (313) 577-HELP or email at helpdesk@wayne.edu.   Note: The C&IT Help Desk will be closed for the holidays beginning at noon on December 24.   Wayne State University Thu, 17 Dec 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18308 Microsoft Mondays: One Click OneDrive http://computing.wayne.edu/news-item.php?id=18035 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Users of Google's Chrome browser can install the free Office Online extension for quick access to OneDrive for Business documents. Once you have the extension installed, you'll be able to quickly create a new document and get access to your recent documents right from Google Chrome! Try it out today. Note: This extension gives Microsoft access to data on the websites you visit. Wayne State University Mon, 14 Dec 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18035 Microsoft Mondays: Add Extra Wayne State to Wayne Connect http://computing.wayne.edu/news-item.php?id=17951 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. You If you use Wayne Connect at connect.wayne.edu, there is an easy way to inject a bit more Wayne State into the interface and save yourself some time in the future. You can add buttons for Academica, Account Management, and the Wayne State homepage into your app launcher. Find full instructions right here. Wayne State University Mon, 07 Dec 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17951 Microsoft Mondays: Flag Me Down http://computing.wayne.edu/news-item.php?id=17950 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. If you use your inbox as a to-do list, then Flags are the perfect complement to your workflow. You can flag a message in Wayne Connect at connect.wayne.edu or in Microsoft Outlook on your PC, Mac, or mobile device. Just look for the flag symbol or the words Follow-Up. Flag your message and it will be marked to remind you that you need to so something with that message. It will also automatically appear on your Tasks list. These flags and tasks are synced across any platform that supports them - online, on your computer, and on mobile! When you are done with that message, click the flag again to mark it as done. It always feels great to check something off your to-do list! Wayne State University Mon, 30 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17950 Black Friday Deals from Dell for WSU Students and Employees [PDF] http://computing.wayne.edu/news-item.php?id=18168 Wayne State University Tue, 24 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18168 Microsoft Mondays: Savvy Searching http://computing.wayne.edu/news-item.php?id=17948 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Too many emails? Need to find that one message from three years ago that you just know you have filed away somewhere? Wayne Connect has a powerful search tool that can help you locate any message in your mailbox, no matter the age or folder. Start out by typing any keyword or name in the search box (in the upper-left of your mailbox) and turn yourself into a power searcher with these tips. Wayne State University Mon, 23 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17948 Cognos 10.2.2 to be implemented on Sunday, December 6th http://computing.wayne.edu/news-item.php?id=18137 Summary Computing & Information Technology (C&IT) will be implementing Cognos 10.2.2 on Sunday, December 6th during the morning maintenance window. This implementation will include performance improvements and will be on a new more powerful hardware platform. Affected  Services None. Production services will not be impacted during scheduled hours of availability and will be available by noon. Report Consumers - What do you need to do? This implementation will be transparent to report consumers. Important Dates Sunday, December 6th For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-HELP or Call David Brisbois at (313) 577-4757.       Wayne State University Thu, 19 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18137 Microsoft Mondays: Encrypted Email http://computing.wayne.edu/news-item.php?id=17947 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Need to send an email with an extra layer of security? You can easily send an encrypted email by including #secure in the subject line. Any email sent from your Wayne State address with #secure in the subject line will be automatically encrypted. Recipients must login or use a one-time password to read the contents. Try it out today! Find full details here. Wayne State University Mon, 16 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17947 Wayne State Black Friday Deals from Dell [PDF] http://computing.wayne.edu/news-item.php?id=18066 Wayne State University Tue, 10 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18066 Microsoft Mondays: Gone Phishing http://computing.wayne.edu/news-item.php?id=17946 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. You can easily report a suspicious email as junk or phishing from your Wayne Connect inbox at connect.wayne.edu. Just select any email, then look for the Junk button in the action bar at the top of your inbox. Select the drop-down arrow and choose Junk or Phishing. Your message will be sent to Microsoft so they can analyze it and try to make sure messages like this don't make it to your inbox again!   Remember, junk email is something like an ad or an unwanted message from an unknown sender. A phishing message is an email that is meant to trick you into revealing information such as your password or social security number. Wayne State University Mon, 09 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17946 Wayne State systems offline for maintenance early Sunday morning http://computing.wayne.edu/news-item.php?id=18064 From 2am-5am this Sunday, November 8, you will be unable to log in to Wayne State computer systems including Blackboard, Academica and Wayne Connect. C&IT engineers will be performing maintenance during this time period. Network access will not be affected. We appreciate your patience during this process. If you have any questions, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Fri, 06 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18064 New VoIP phones to now include redial button http://computing.wayne.edu/news-item.php?id=18039 Effective Friday, November 6, we are updating your new VoIP phone to include a REDIAL button. This change is based on your feedback and will eliminate the current VOICEMAIL button. To access your voicemail, you can: Press *86 on your handset Dial your extension (ex. 7-1234) from your office phone Dial your number (ex. (313) 577-1234) from any phone and press * when the voicemail answers The new buttons will be arranged as follows: Note: The VOICEMAIL button will still be available on the large VoIP phones. If you have any questions regarding this change, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu.  Wayne State University Tue, 03 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=18039 Microsoft Monday: Sweep Up Your Emails http://computing.wayne.edu/news-item.php?id=17944 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Have you checked out the Sweep feature in Wayne Connect? In your Wayne Connect inbox at connect.wayne.edu select any message then look to the action bar for Sweep.   This feature lets you easily clean up your inbox right now and keep it clean going forward! Sweep will automatically suggest four different options for emails from the sender in the message you selected. Choose which option (you can customize Delete or Archive) and then click Sweep. The messages will be automatically organized as you chose!   Now you're just a few clicks away from a clean inbox! j Wayne State University Mon, 02 Nov 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=17944 Microsoft Monday: Keep an Archive http://computing.wayne.edu/news-item.php?id=17945 Microsoft Mondays bring you tips on how to get the most out of Wayne Connect with tips, tricks, and info on the latest features. Find more here. Are you somebody who likes to keep every email you get, just in case it might be useful? Then the Wayne Connect Archive tool is perfect for you. When you are using Wayne Connect at connect.wayne.edu, you can select any email in your inbox and choose to archive it. If this is your first time using this feature, you can choose to create a new folder called Archive or use one of your existing folders. From then on, it just takes one click to move your message to your Archive folder. Archive makes it easy to never delete an email, but still keep an empty inbox!   Wayne State University Sun, 25 Oct 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17945 Delayed: Cognos 10.2.2 to be implemented on Sunday, November 8 http://computing.wayne.edu/news-item.php?id=17943 Update 10/23: C&IT has received several requests to postpone the Cognos implementation. A new date will be announced shortly. The system will still be available for testing next week. [Sent via email to TechSup, C&IT Help Desk, DeskTech, All COGNOS users]   Summary Computing & Information Technology (C&IT) will be implementing Cognos 10.2.2 on Sunday, November 8 during the morning maintenance window. This implementation will include performance improvements and be on a new more powerful hardware platform. Affected  Services None. Production services will not be impacted during scheduled hours of availability. Report Writers – What do you need to do? Report writers should test their reports Monday, October 26 through Friday, October 30. If they have any questions and concerns they should contact BIRT through Tech Solutions. Report Consumers - What do you need to do? This implementation will be transparent to report consumers. Important Dates Sunday, November 8 for production and Monday, October 26 through Friday, October 30 for testing in preproduction. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-HELP. Or Call David Brisbois at (313) 577-4757. Wayne State University Wed, 21 Oct 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17943 Special WSU Dell Deals for October! [PDF] http://computing.wayne.edu/news-item.php?id=17764 Wayne State University Wed, 30 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17764 Adobe Creative Cloud Promotion - Extended through November 25! http://computing.wayne.edu/news-item.php?id=17707 Adobe is extending the Creative Cloud back-to-school sale through Wednesday, November 25. This promotion provides substantial savings for new named-user and device licenses. You can also lock in your price, without prepayment, for up to three years for new purchased licenses. If you wish to take advantage of this offer, you must place and pay for your order through the C&IT Help Desk online store no later than November 25 by 12 noon. Orders placed after the deadline will be processed at the standard yearly renewal/new subscription price. Creative Cloud Back-to-School Prices: Promotional Named-User License $202/year vs $270/year (standard price)  Promotional Device License  $156/year vs $195/year (standard price) This pricing reflects purchases of up to ten licenses for Creative Cloud Complete. Additional price points are available through our online store as well as for single product licenses, i.e. Photoshop. More information on named-user (for individual users) and device (for computers) licensing can be found here. If you have any questions or want further explanation of any of the product offerings, please do not hesitate to contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Sun, 27 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17707 Over $1 Million to Wayne State in Grant Money for Data Storage Project http://computing.wayne.edu/news-item.php?id=17733 Wayne State University Sun, 27 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17733 Wayne Connect Class Schedule Update http://computing.wayne.edu/news-item.php?id=17721 Wayne State students: Current class schedules in your My WSU Classes Wayne Connect calendar are out-of-date. A technical issue has prevented the calendar from automatically refreshing to your most current schedule. We apologize for any inconvenience this has caused. The calendar will be temporarily removed beginning next week while we work on improvements. New Wayne Connect course calendar features are coming in 2016 and include: Automatic adjustments for university closures Exam schedules Classroom location improvements You can always review your current class schedule in Academica. In the Student Resources menu, click Registration and choose Detailed Schedule. You can see current and upcoming academic calendars on the website of the Registrar's Office. If you have any questions or need assistance, you can contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Thu, 24 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17721 UPDATE: Blackboard experiencing intermittent technical issue http://computing.wayne.edu/news-item.php?id=17679 9/23/15: Intermittent issues continue to be observed, though less frequently. We are still working with Blackboard, Inc. to resolve the issue. ​Blackboard has been experiencing intermittent technical issues since Tuesday, September 15. Some Blackboard users are receiving error messages stating that service is temporarily unavailable. C&IT is aware of the problem and is working closely with Blackboard, Inc. to resolve it as soon as possible.  If you are receiving this error message, the issue may resolve itself by closing your browser window, clearing the cache from your browser and logging back into Blackboard. Updates about the issues will be posted on computing.wayne.edu as well as Blackboard's homepage.  We apologize for any inconvenience caused by this issue and appreciate your patience. If you have any questions or need assistance, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu Wayne State University Tue, 22 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17679 Tech advice from the C&IT Help Desk http://computing.wayne.edu/news-item.php?id=17646 We hope your new school year is off to a great start! The C&IT Help Desk has identified the most common technology problems reported by Wayne State faculty and students and we are sharing the solutions so you can get back to high speed right away. If your Mac computer connected to Wi-Fi last year, but doesn't work this year, you need to setup WSU-SECURE again. Follow these step-by-step instructions to fix your problem. Don't forget that during the campus upgrade to VoIP phones, you need to dial 9 + 1 + the full ten digit phone number for your on campus calls. For example, reach the C&IT Help Desk by dialing 9-1-313-577-4357. Are you having issues syncing your Wayne State email to your Android or iOS device? Change your password and give it another try - this has solved syncing problems for nearly all of our users. If you just rejoined Wayne State after some time away, your email account may not have been upgraded to the new Wayne Connect - Powered by Microsoft. Every account will be upgraded by the end of the month, but you can contact the C&IT Help Desk to get your upgrade within about one business day. There are still a few more free Academica and new Wayne Connect training sessions. Find the full details and learn how to RSVP. No matter what your tech problem is, the C&IT Help Desk has a solution. Unplug and drop by in the lower level of the Student Center Building - Suite 005. Walk-up support is available weekdays from 8:30 a.m. to 5:00 p.m. You can also call (313) 577-HELP, email helpdesk@wayne.edu, or Live Chat weekdays from 7:30 a.m. to 8:00 p.m. Wayne State University Tue, 15 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17646 Free Microsoft Office for Wayne State Employees for Home Use http://computing.wayne.edu/news-item.php?id=17607 Eligible employees can now download a full personal copy of the latest version of Microsoft Office for free. This copy is licensed for use on your home/personal computer - Microsoft Office on your work computer is licensed and managed by your school, college, or division. DO NOT INSTALL THIS ON YOUR WORK COMPUTER. Downloads are now available for up to five personally-owned computers. C&IT has prepared full download and installation instructions for PCs and Macs. This download includes Microsoft Word, PowerPoint, Excel, and more. (Mac users can now update to Office 2016!) You can use your free personal copy of Microsoft Office as long as you are an eligible Wayne State employee! If you have any questions or need assistance, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. The C&IT Help Desk is available 7:30am-8pm, Monday through Friday. Wayne State University Tue, 08 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17607 Back to School Deals from Dell for WSU Students! [PDF] http://computing.wayne.edu/news-item.php?id=17565 Wayne State University Thu, 03 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17565 Chrome browser no longer works for Banner, VPN, Accelerate http://computing.wayne.edu/news-item.php?id=17579 The Chrome browser no longer supports Java, which is needed to run Wayne State applications Banner, VPN, and Accelerate.  You can access these systems by switching to another browser, such as Firefox, Internet Explorer, or Safari. If you need assistance, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Thu, 03 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17579 Coming Soon: Free Microsoft Office for Select Wayne State Employees for Home Use http://computing.wayne.edu/news-item.php?id=17585 Eligible Wayne State employees can soon download a full copy of the latest version of Microsoft Office for free. This copy is licensed for use on your home/personal computer - Microsoft Office on your work computer is licensed and managed by your school, college, or division. DO NOT INSTALL THIS ON YOUR WORK COMPUTER. Downloads will be available beginning Tuesday evening, September 8 for PCs and Macs. This includes Microsoft Word, PowerPoint, Excel, and more and can be used on up to five computers. (Mac users can now update to Office 2016!) You can use your free personal copy of Microsoft Office as long as you are an eligible Wayne State employee! If you have any questions or need assistance, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. The C&IT Help Desk is available 7:30am-8pm, Monday through Friday. Wayne State University Thu, 03 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17585 Welcome back! Free Microsoft Office, Wi-Fi Tips, and more http://computing.wayne.edu/news-item.php?id=17558 Welcome to a new semester at Wayne State! There are many great tech services available to students on campus and online -- we've featured three important ones below. See the full list at tech101.wayne.edu. Have a great year! Get Connected! WSU-SECURE is the easiest and most secure Wi-Fi network on campus and is compatible with devices running iOS, Android, Mac OS X, Windows, and more. Set up your device today! Don't share your AccessID and password with anyone. Your friends and family can use the WSU-PUBLIC network, no login required. Housing residents with devices that cannot use either Wi-Fi network (including some gaming systems, smart TVs, and Blu-Ray players) can use the wired network or request a device exception to get wireless Internet access. Save Money! Currently registered Wayne State students can download a full copy of Microsoft Office for free. Downloads are available for PCs and Macs. You can use your free copy of Microsoft Office 365 as long as you are a registered Wayne State student! Find the help you need! The C&IT Help Desk is a one-stop shop for all your tech support needs. Call (313) 577-HELP or email helpdesk@wayne.edu for help accessing email, Blackboard, Academica, and more. Visit us on the lower level of the Student Center Building (Suite 005) for computer and mobile device diagnostic and repair services including Wi-Fi support. Check out computing.wayne.edu/helpdesk for more information, including free and discounted software. Wayne State University Wed, 02 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17558 Back to School Offer from Apple http://computing.wayne.edu/news-item.php?id=17547 Wayne State University Tue, 01 Sep 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17547 Struggling with new Wayne Connect/Academica? Free training this month http://computing.wayne.edu/news-item.php?id=17546 Do you have questions about the new email system? Are you struggling with Academica? Free campus training sessions for Academica and the new Wayne Connect email are available over the next three weeks. The sessions will cover topics from setting up your inbox and syncing Wayne Connect to your mobile device to using streams and getting the most out of our new portal. C&IT is ready to assist you! Wayne Connect/Academica training sessions will be in the Purdy/Kresge Auditorium (Room 110) at the following times: Wednesday, 9/2: 9:00 a.m. - 10:00 a.m. Thursday, 9/10: 3:00 p.m. - 4:00 p.m. Wednesday, 9/2: 10:30 a.m. - 11:30 a.m. Monday, 9/14: 9:30 a.m. - 10:30 a.m. Thursday, 9/3: 1:30 p.m. - 2:30 p.m. Monday, 9/14: 11:00 a.m. - 12:00 p.m. Friday, 9/4: 10:30 a.m. - 11:30 a.m. Friday, 9/18: 9:00 a.m. - 10:00 a.m. Thursday, 9/10: 1:30 p.m. - 2:30 p.m. Friday, 9/18: 10:30 a.m. - 11:30 a.m. To RSVP for one of the above sessions: Log in to Academica  Click here: https://www.eaa.wayne.edu/event_new/session_registration.cfm?eid=1650 For assistance anytime, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Mon, 31 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17546 Have you checked out the Blackboard Faculty Resources tab lately? http://computing.wayne.edu/news-item.php?id=17490 Wayne State University Thu, 27 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17490 Unplug and stop by the NEW C&IT Help Desk! http://computing.wayne.edu/news-item.php?id=17511 Help at high speed! The new C&IT Help Desk is Wayne State's campus technology headquarters - a one-stop shop for all your tech support needs. The C&IT Help Desk is now located in the renovated Student Center Building - at the south end of the lower level, Suite 005. Our trained technicians can assist you with: Computer and mobile device diagnostic and repair services Connecting to campus Wi-Fi Downloading and installing free and discounted software Accessing and troubleshooting Wayne State IT systems like email, Blackboard, or Academica Purchasing employee and departmental software The C&IT PC Clinic and Software Clearinghouse have been folded into the C&IT Help Desk so we can provide you better service in one convenient location. You can explore all the services of the new C&IT Help Desk at computing.wayne.edu/helpdesk. The C&IT Help Desk is open for walk-up assistance Monday through Friday from 8:30am - 5pm. You can call (313) 577-HELP or live chat weekdays from 7:30am - 8pm. Email helpdesk@wayne.edu anytime. Welcome back Warriors! Wayne State University Mon, 24 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17511 Reminder: Free Microsoft Office download now available for students http://computing.wayne.edu/news-item.php?id=17517 Currently registered Wayne State students are eligible to download a full copy of the latest Microsoft Office 365 for free. Eligible employees - you will receive your free copy of Micrsooft Office in the next few weeks! Downloads are available for PCs, Macs, and mobile devices on up to five devices. This includes Microsoft Word, PowerPoint, Excel, and more. (Mac users can now update to Office 2016!) To download, login to Wayne Connect from your web browser and look for the Install now button. If you don't see it right away, just log out and login again at connect.wayne.edu. You can use your free copy of Microsoft Office 365 as long as you are a registered Wayne State student! If you installed your free copy in the past year, it will expire within the year. If prompted, all you need to do is reactivate your subscription with your AccessID email address (e.g., xy1234@wayne.edu) and password. If you have any questions or need assistance, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. The C&IT Help Desk is available 7:30am-8pm, Monday through Friday. Wayne State University Mon, 24 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17517 New Email Training This Week! http://computing.wayne.edu/news-item.php?id=17499 C&IT is providing on campus training sessions for Academica and the new Wayne Connect email this week. If you have questions about the new interfaces, need help setting up your inbox or device, or just want to learn how you can use the new tools to be more productive, C&IT Student Ambassador Katie Tomaszewski is ready to assist! Wayne Connect/Academica training sessions will be in the Purdy/Kresge Auditorium (Room 100) at the following times: Tuesday, August 25: 9:00 a.m. - 10:00 a.m. Tuesday, August 25: 10:30 a.m. - 11:30 a.m. Wednesday, August 26: 1:30 p.m. - 2:30 p.m. Wednesday, August 26: 3:00 p.m. - 4:00 p.m. Thursday, August 27: 9:00 a.m. - 10:00 a.m. Thursday, August 27: 10:30 a.m. - 11:30 a.m. Log in to Academica and click the Trainings, Seminars, and Workshops link in your WSU Resources box (or just search "training" if you can't find it) to RSVP for one of the above sessions.     Wayne State University Sun, 23 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17499 Congratulations C&IT Scholarship Winner Arooba Javed http://computing.wayne.edu/news-item.php?id=17475 C&IT was thrilled to award the second annual C&IT Scholarship to Arooba Javed on August 18, 2015. Arooba and her sister joined us for a reception where CIO Joe Sawasky offered congratulations and awarded her the $1500 prize and a brand-new tablet computer. Congratulations Arooba! This award is made possible through generosity of current and past employees, corporate philanthropy, and C&IT's innovative entrepreneurial activities. Check computing.wayne.edu/scholarship this fall for updates on the 2016 scholarship. Wayne State University Tue, 18 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17475 What happened? Technology updates over the summer http://computing.wayne.edu/news-item.php?id=17460 Welcome back Faculty!  C&IT worked overtime this summer to upgrade some key Wayne State IT systems in order to provide you with the best technology experience possible. The biggest changes are upgraded email, our brand new portal, and new modern campus phones. Your email has been upgraded to the new Wayne Connect - Powered by Microsoft. To set up the New Wayne Connect on your smartphone or desktop, contact your local tech support person or check out these step by step guides. Don’t worry! You continue to have the powerful and convenient features like free/busy calendaring and access to the global address list. Your emails and calendar data were all automatically transferred, and your email addresses have stayed the same.  Access the new Wayne Connect in the same location at https://connect.wayne.edu. Wayne State's new portal Academica has officially replaced Pipeline. Academica provides access to all the same employee and student features and services: time sheets, registration, TravelWayne, pay stubs, class schedules, reporting and more. Login to Academica at a.wayne.edu anytime you would have used Pipeline.  Academica is a modern portal for our dynamic campus. You can: Find services quickly using the search box Pin resources to My Frequent Links for one-click access Access services on the go from your mobile device Connect with the Wayne State community in real-time  The campus-wide telephone system upgrade is underway. Because of an AT&T limitation, 5-digit dialing between the older campus phones and the new VoIP phones is not available and will result in a fast busy signal or a "Number Not in Service" message. To ensure your campus calls get through, you now need to dial full phone numbers, for example: 9-1-313-577-1234.  We know this is a lot of change! If you have any questions or would like personal or group assistance, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Mon, 17 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17460 C&IT Security Officer Kevin Hayes is on cyber defense! http://computing.wayne.edu/news-item.php?id=17466 Wayne State University Mon, 17 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17466 Special Offer on Computers and Accessories from Dell [PDF] http://computing.wayne.edu/news-item.php?id=17431 Go back to school in style with big savings on backpacks, sleeves and messenger bags. Wayne State University Thu, 13 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17431 Application Xtender Upgrade to version 7.0 http://computing.wayne.edu/news-item.php?id=17341 Summary ApplicationXtender is being upgraded to version 7.0 SP1 during the standard maintenance window on Sunday, August 9. ApplicationXtender will be available per its published system availability schedule.  Affected services  None. Systems are not scheduled to be available during the standard maintenance window of Sundays between 2-6 am.  What you need to do... The first time you wish to use ApplicationXtender after the upgrade your desktop Internet Explorer (IE) ActiveX controls will need to be updated. DeskTech customers will automatically have their desktops updated on Sunday, August 9. Non-DeskTech customers will need to contact their tech support person to update their desktop.  For help If you have additional questions, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu.    As always, you can see the current status of key WSU Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/  Wayne State University Mon, 03 Aug 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17341 Welcome to Academica! http://computing.wayne.edu/news-item.php?id=17370 Academica is now Wayne State's official portal. Academica provides access to all the same employee and student features and services as Pipeline: time sheets, registration, TravelWayne, pay stubs, class schedules, reporting and more -- some might just be in a new location. Find your most used features and services in the right hand menu or try the search bar.  Login to Academica at a.wayne.edu. Find out how to quickly reach the services you need below! If you have any questions about the transition, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Find services quickly using the search box: Pin your most used services to My Frequent Links: Wayne State University Thu, 30 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17370 Ensure your campus calls get through -- Dial 9+1+Area Code+Phone Number http://computing.wayne.edu/news-item.php?id=17371 The campus-wide telephone system upgrade to Voice over Internet Protocol (VoIP) phones continues to move forward. Many buildings will have their VoIP phones go live today. Because of an AT&T limitation, 5-digit dialing between the older campus phones and the new VoIP phones is not available and will result in a fast busy signal or a "Number Not in Service" message. To ensure your campus calls get through, you now need to dial full phone numbers, for example: 9-1-313-577-1234. Once everyone has been transitioned to VoIP, 5-digit dialing will again be available. More information about the upgrade including VoIP FAQs is available at computing.wayne.edu/voip. Your patience during this process is appreciated. If you have any questions or feedback, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Thu, 30 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17371 Wi-Fi System Maintenance on August 2 http://computing.wayne.edu/news-item.php?id=17372 System maintenance is scheduled for Wayne State's Wi-Fi networks this Sunday, August 2 from 2 a.m. - 8 a.m. The WSU-SECURE, WSU-PUBLIC, and WSU-HOUSING networks will not be available during this time. Wayne State Housing residents are advised to use a wired network connection during this time. We apologize for the inconvenience, but system maintenance is necessary as C&IT works to expand and improve the campus Wi-Fi networks in advance of the upcoming school year. If you have any questions, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Thu, 30 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17372 Reminder: Academica replacing Pipeline July 31 http://computing.wayne.edu/news-item.php?id=17358 Academica is almost here! Beginning this Friday, July 31, Academica will replace Pipeline as Wayne State's official portal.  Don't worry! Academica provides access to all the same employee and student features and services as Pipeline: time sheets, registration, TravelWayne, pay stubs, class schedules, reporting and more -- some might just be in a new location.  Find your most used features and services in the right hand menu or try the search bar.  Login to Academica at a.wayne.edu. Check out some helpful tips below! Find services quickly using the search box: Pin your most used services to My Frequent Links: If you have any questions about the transition, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Do you currently provide any documentation for faculty, staff, and/or students about Pipeline? Wayne State's new portal Academica will be officially replacing Pipeline on July 31.  Your materials including print publications or website information will need to be updated. If you need any assistance, contact the C&IT marketing team at cit@wayne.edu.  Wayne State University Wed, 29 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17358 Back to School Deals from Dell for WSU Students! [PDF] http://computing.wayne.edu/news-item.php?id=17357 Wayne State University Tue, 28 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17357 Reminder: Academica replacing Pipeline July 31 http://computing.wayne.edu/news-item.php?id=17339 Do you currently provide any documentation for faculty, staff, and/or students about Pipeline? Wayne State's new portal Academica will be officially replacing Pipeline on July 31.  Your materials including print publications or website information will need to be updated. If you need any assistance, contact the C&IT marketing team at cit@wayne.edu.  Login to Academica at a.wayne.edu anytime you would have used Pipeline. Academica provides access to all the same employee and student features and services as Pipeline: time sheets, registration, TravelWayne, pay stubs, class schedules, reporting and more -- some might just be in a new location.  Find your most used features and services in the right hand menu or try the search bar.  Academica is a modern portal for our dynamic campus. You can: Find services quickly using the search box Connect with the Wayne State community in real-time  Use social media conventions like #hashtags and @mentions Access services on the go from your mobile device If you have any questions about the transition, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Wed, 22 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17339 Desktop Active X Controls need update before using new AX version 7.0 http://computing.wayne.edu/news-item.php?id=17340 Tech Support Partners,   For uninterrupted access to ApplicationXtender (AX), Desktop Active X Controls need to be updated on or after July 26, 2015. The new Active X controls for theApplicationXtender 7.0 (SP1) upgrade, as referenced in the below email, will be available at: https://computing.wayne.edu/help/knowledge-base-article.php?mrid=460 Summary During the normal maintenance window on Sunday, July 26, 2015, C&IT staff will upgrade Application Xtender (AX) from version 6.52 to 7.0 (SP1).  In order to use AX 7.0 (SP1) an update of the Active X controls on your desktop will be required.   Affected  Services None.  What do you need to do? The new Active X controls need to be installed on your desktop before using AX 7.0 (SP1).  These controls can be installed prior to Sunday, July 26, 2015, however; they cannot be used with the current version of AX 6.52.  Please coordinate with your technical support person to ensure they are installed before you first use AX 7.0 (SP1) and after you are done using AX 6.52. The new AX 7.0 (SP1) version of the installer will be made available on Thursday, July 23.  If you have administrative access to your computer, you can access the AxClientInstaller, which includes written installation instructions and all required Active X controls, at https://computing.wayne.edu/help/knowledge-base-article.php?mrid=460 on Thursday, July 23. Important Dates Thursday, July 23, new Active X controls are published at https://computing.wayne.edu/help/knowledge-base-article.php?mrid=460 Sunday July 26, AX is upgraded to version 7.0 (SP1) replacing 6.52 Monday, July 27, install Active X controls prior to using AX 7.0 (SP1) For Assistance If you have any questions or need additional assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-HELP. They will generate a ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance.   Wayne State University Tue, 21 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17340 Your New Wayne Connect Coming Soon! http://computing.wayne.edu/news-item.php?id=17291 The transition to the new Wayne Connect - Powered by Microsoft has begun! Over the next few months, your email and calendar will be upgraded to the new system.  What can you do to prepare? The items below will not automatically transfer. If these are features you use, you will need to manually save the information in advance of your email transition. Follow-up flags Signatures Filters Folder / Calendar shares What can you expect? You will receive an email a week before you are upgraded with the final details so you can get ready. You will also receive an email right after you are upgraded with tips on how to get the most out of the new Wayne Connect. This new platform has some exciting new features: Large storage capacity – an increase from 12GB to 50GB OneDrive – an online file storage, collaboration, and sharing tool  Skype for Business (Lync) – Integrated instant messaging, audio, and video conferencing Your current emails, calendar, and address book data will be automatically transferred, and your email addresses will remain the same. You can continue to login at connect.wayne.edu. You will also keep the powerful and convenient features you currently enjoy such as free/busy calendaring and access to the global address list.   We are working with your local Tech Support to ensure a smooth transition. If you would like to schedule one-on-one or small group assistance or tutorials with our Microsoft Student Ambassadors, email microsoft@wayne.edu. One of them will be happy to meet you on campus and help! Should you have questions, feel free to contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Wed, 15 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17291 Banner users will be prompted at login Monday http://computing.wayne.edu/news-item.php?id=17254 The Banner system is being upgraded this Sunday, July 12.  When you login to Banner on Monday, July 13, you will see two pop-up prompts asking to run applications. The applications are safe and both prompts should be accepted. See below for instructions. 1. Click the check box on each prompt to block the pop up from reoccuring.      2. Click "Run" to accept the prompt. No other action is necessary on your part. If you have any questions or need assistance, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Wed, 08 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17254 Reminder: Academica replacing Pipeline July 31 http://computing.wayne.edu/news-item.php?id=17241 Wayne State's new portal Academica will be officially replacing Pipeline on July 31. Academica provides access to all the same employee and student features and services as Pipeline: time sheets, registration, TravelWayne, pay stubs, class schedules, reporting and more. There's nothing to do on your part for the transition, just login to Academica at a.wayne.edu anytime you would have used Pipeline.  Academica is a modern portal for our dynamic campus. You can: Find services quickly using the search box Connect with the Wayne State community in real-time  Use social media conventions like #hashtags and @mentions Access services on the go from your mobile device If you have any questions about the transition, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Note: If you provide any documentation for faculty, staff, and/or students about Wayne State's portal (including mentions in print publications or on your website), keep in mind that this information will need to be updated. If you need any assistance, contact the C&IT marketing team at cit@wayne.edu.  Wayne State University Tue, 07 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17241 Emergency network maintenance between 12-1pm today http://computing.wayne.edu/news-item.php?id=17237 The network issues from early this morning have stabilized. Emergency network maintenance will be performed today from 12pm-1pm. During this time, you may experience intermittent network outages including loss of Wi-Fi connectivity and access to Wayne State systems like Blackboard and Wayne Connect. We appreciate your patience. If you have any questions, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Mon, 06 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17237 Wayne State Campus Wi-Fi Update http://computing.wayne.edu/news-item.php?id=17169 Get connected! WSU-SECURE is the preferred Wi-Fi network for anyone that has a Wayne State AccessID. Students, staff, and faculty should choose WSU-SECURE whenever they need Wi-Fi. WSU-SECURE will provide the best wireless experience available and is compatible with devices running iOS, Android, Mac OS X, Windows, and more. Find simplified, detailed instructions for the one-time setup to WSU-SECURE right here.  In order to provide you with a more reliable connection, Wayne State is streamlining our Wi-Fi networks. The Wi-Fi network named "WSU" is being retired on July 5. Your visitors can connect to the WSU-PUBLIC network -- now available across campus without login or setup. Find a full overview of our Wayne State Wi-Fi networks and setup instructions at computing.wayne.edu/wireless. If you have any connection issues, call the C&IT Help Desk at (313) 577-HELP and we will get you online as quickly as possible. Wayne State University Wed, 01 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17169 Fourth of July Sale from Dell [PDF] http://computing.wayne.edu/news-item.php?id=17221 Wayne State University Wed, 01 Jul 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17221 WSU Information Security Officer on Channel 4 News http://computing.wayne.edu/news-item.php?id=17200 Wayne State's Information Security Officer Kevin Hayes was featured on a segment on WDIV Channel 4 News today. Kevin talked about the cloud. Check out the piece here and keep an eye on your Channel 4 news for more segments! Wayne State University Thu, 25 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17200 Reminder: Use Full Phone Numbers for Calls to C&IT Employees http://computing.wayne.edu/news-item.php?id=17190 The campus-wide telephone system upgrade to Voice Over Internet Protocol (VoIP) phones continues to move forward. Employees at Computing & Information Technology (5925 Woodward Ave.) have been transitioned to their new VoIP phones. Because of an AT&T limitation, 5-digit dialing between the older campus phones and the new VoIP phones is not available and will result in a fast busy signal. If you are trying to reach someone at C&IT, you need to use their full phone number ex. 9-1-313-577-1234. For now, you may continue to use 5-digit dialing for other buildings on campus.  More information about the upgrade including VoIP FAQs is available at computing.wayne.edu/voip. Your patience during this process is appreciated. If you have any questions or feedback, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Wed, 24 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17190 Safer and Simpler Login Experience at Wayne State http://computing.wayne.edu/news-item.php?id=17139 C&IT works hard to improve the security and simplicity of our systems for Wayne State students, staff, and faculty. To that end, we are pleased to share our brand new login page. Starting this summer, you will have the same login experience no matter what Wayne State system you are accessing - Academica, Wayne Connect, Blackboard, and more! When you access a system with the new login page, you can always check the address bar in your browser to make sure you are using an authentic Wayne State page. Every login will eventually be transitioned to https://login.wayne.edu and your browser will always show a padlock symbol next to this URL (web address) so you can be sure you are using a secure connection. Here are examples from Google Chrome and Safari: This new page allows us to improve cyber security and better protect our systems. Users can easily check for the https://login.wayne.edu URL and the padlock symbol C&IT can predict when users have forgotten passwords and assist them in a secure fashion Users can expect a consistent "look and feel" and will have a better idea if they are in the wrong place (like a page created by a scammer) C&IT can analyze login attempts and stop attempted hacks The new login page has already debuted on Academica. In the next few weeks, you'll see login.wayne.edu on Wayne Connect and Blackboard too. You don't need to do anything to access the new login page - just visit any of these systems like you did before and you will be automatically routed to the new login experience. Wayne State University Wed, 17 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17139 Special Deals from Dell [PDF] http://computing.wayne.edu/news-item.php?id=17131 Wayne State University Tue, 16 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17131 ODS, EDW, and Cognos Unavailable this Weekend from Friday, June 19 until Sunday, June 21 at 12 p.m. http://computing.wayne.edu/news-item.php?id=17123 Summary As part of ongoing improvements to the ODS, the ODS and Cognos will be unavailable from Friday, June 19 at 6 pm until Sunday, June 21 at 12 pm (noon). The ODS will be upgraded to version 8.5. The Enterprise Data Warehouse (EDW) will be unavailable from Friday, June 19 at 6 pm until Monday, June 22 at 8 am. Affected  Services Cognos reports will not be able to run during the maintenance window. Note: This includes any scheduled reports previously defined.  What you need to do ODS reports can be run anytime after 12 pm on Sunday, June 21. Automatically scheduled reports will execute according to their defined schedule. If a report is scheduled to run during the maintenance window, you will need to manually run the report. Important Dates Cognos and ODS will not be available from Friday, June 19 at 6 pm until Sunday, June 21 at 12 pm (noon).  The Enterprise Data Warehouse (EDW) will also be unavailable from Friday, June 19 at 6 pm until Monday, June 22 at 8 am. A communication will be sent out once the upgrade is completed.   For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-HELP, and a Tech Solutions ticket will be generated, or call David Brisbois at (313) 577-4757. Wayne State University Mon, 15 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17123 Hotmail Email Block Lifted http://computing.wayne.edu/news-item.php?id=17117 Wayne State emails are no longer being blocked by Hotmail, Outlook.com, and other Microsoft email services. Keep your account safe to prevent this from happening again. Never share your password! Wayne State University Sun, 14 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17117 Keep Wayne State Safe from Cyber Attackers http://computing.wayne.edu/news-item.php?id=17073 Dear Colleagues, C&IT is working around the clock to protect the university from cyber scammers, but there is only so much they can do without your help. Wayne State is seeing the highest ever volume of emails looking to take advantage of you and steal your information. Do your part to keep us all safe. The most common attacks right now are sending weebly.com and tinyurl.com links masquerading as WSU websites.  DO NOT CLICK THESE LINKS. You can access Wayne State services by typing the address (such as academica.wayne.edu) directly into the address bar on your Web browser. See examples below of what Wayne State Web addresses should look like so that you know the clues.  Keep an eye out for https in the beginning of the address and wayne.edu as the last characters before a forward slash: Academica in Google Chrome: Wayne Connect in Safari (Safari truncates some URLs and only shows a name for secure sites, but you can click the address bar to view the full address): Blackboard in Internet Explorer: Keep in mind the following facts to protect yourself: Wayne State will never send you an email with an urgent login request.  Emails with messages like "your account will be shut down in twelve hours if you don't log in right now" are guaranteed scams. The Wayne Connect upgrade this summer will happen automatically and you do not need to do anything.  Following the transfer you will be able to access your email in the same place as before: https://connect.wayne.edu It is a serious risk to use the same password for Wayne State and any other site.  If any of them are compromised, all the others will be too. Wayne State, C&IT, and the Help Desk will never ask you to share your password. Delete phishing messages.  Do not respond to them. If you are unsure of what to do, contact the C&IT Help Desk. For more tips on how to protect yourself and stay safe online, visit security.wayne.edu. Sincerely, Margaret E. Winters Provost and Senior Vice President for Academic Affairs Wayne State University Sun, 07 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17073 Now Hiring: Web Developer Student Assistant http://computing.wayne.edu/news-item.php?id=17033 C&IT's Business Applications team is currently seeking candidates for a Web Developer student assistant position. Applicants should have experience with both front-end Web work (HTML, CSS, and JavaScript) and with a server-side scripting language. Experience with PHP and MySQL is preferred, but not required. This position will begin immediately and, if possible, be a full time position throughout the summer. The project will be completed by the end of the calendar year. The position pays $13.00 per hour. Resumes can be sent to David Thompson. Wayne State University Tue, 02 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17033 Reminder: New Wayne Connect Coming Soon! http://computing.wayne.edu/news-item.php?id=17044 It's almost time for your email to be upgraded to the new Wayne Connect - Powered by Microsoft! C&IT will start transferring accounts in the coming weeks and everybody will have the upgrade by the end of the summer. This new platform has some exciting new features: Large storage capacity – an increase from 12GB to 50GB OneDrive – an online file storage, collaboration, and sharing tool  Lync – Integrated instant messaging, audio, and video conferencing Don’t worry! You will continue to have the powerful and convenient features you currently enjoy such as free/busy calendaring and access to the global address list. Your current emails, calendar, and address book data will be automatically transferred, and your email addresses will remain the same too. You will continue to login at connect.wayne.edu.  You will receive an email seven days before your account is transferred. There is nothing you need to do to transfer your account - any emails you receive suggesting you login immediately to save your account are scammers trying to steal your information. Note: Signatures, filters, and folder permissions will not automatically transfer. You may wish to save your information prior to the transfer. Should you have questions, feel free to contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Computing & Information Technology Wayne State University Tue, 02 Jun 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=17044 ProfTech: Anatomy of a Phishing Onslaught http://computing.wayne.edu/news-item.php?id=16984 Wayne State University Tue, 26 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16984 Phishing scams are on the rise http://computing.wayne.edu/news-item.php?id=16737 Update 5/21: Scammers continue to send the emails discussed below and further variations on this idea. Wayne State will never send you a link to update your password. No matter how official the site looks, check your address bar before you enter your information. Any official login page for a Wayne State service will have a "lock" icon in your address bar and will include "https" in the beginning of the URL. Take a look at how Wayne Connect, Blackboard, Pipeline, and Academica URLs are displayed in Google Chrome. If you are unsure whether an email is safe or not, just contact the Help Desk. Call at (313) 577-HELP or email helpdesk@wayne.edu For more information on Security Awareness, just visit security.wayne.edu. Update 5/13: A fresh wave of phishing emails has been sent to campus. Keep an eye out for the email below and similar messages. Remember: Don't enter your AccessID and password on any page that doesn't have a wayne.edu web address. There has been a recent increase in the number of phishing email messages targeting Wayne State users. While C&IT works around the clock to keep these messages away from your inbox, it's important to stay vigilant. Scammers are always ready to take advantage of you--be cautious! Never share your password with anybody. Click with care and remember: Wayne State, C&IT, and the Help Desk will NEVER ask you to share your AccessID and password. Don't enter your AccessID and password on sites linked from emails. When you access a Wayne State service, just type the address into your address bar yourself. This way you know you are getting where you want to be. If you get an unexpected email message suggesting dire consequences unless you click on a link to login right away, it's probably a phish. Delete phishing messages - do not respond to them. If you are unsure of what to do, contact the C&IT Help Desk. For tips on how to protect yourself and stay safe online, visit security.wayne.edu. Wayne State University Thu, 21 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16737 Hotmail and Outlook.com are blocking email from Wayne Connect http://computing.wayne.edu/news-item.php?id=16816 UPDATE: As of May 21, the block is still in effect. Even more requests to lift the block have been sent to Microsoft. If you are still affected by this issue, there are suggested workarounds on the Wayne State Email Forwarding Position Statement. If you have sent an email from your Wayne Connect account to a free Microsoft email address (Outlook.com, Hotmail, MSN, or Live.com) since April 28, you probably had it bounce back as "undeliverable." External email addresses are out of the control of Wayne State C&IT and cannot be guaranteed to be deliverable. Wayne State emails are being blocked because Microsoft has flagged Wayne Connect as a source of spam. Wayne Connect users were phished and the compromised accounts were used to send spam. Wayne State support staff are aware of the problem and have requested the block to be lifted. Learn about how to protect yourself from phishing attacks at https://security.wayne.edu. You may also have received this message when sending to a Wayne State address. If a user chooses to forward his/her email to an external account, Wayne State cannot guarantee that emails will be correctly delivered. Read more at the Wayne State Email Forwarding Position Statement. Wayne State University Thu, 21 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16816 Memorial Day Sale from Dell! [PDF] http://computing.wayne.edu/news-item.php?id=16907 Wayne State University Wed, 20 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16907 Qualtrics Users Group Meeting on June 2 http://computing.wayne.edu/news-item.php?id=16917 Wayne State University Tue, 19 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16917 Celebrate summer with a free TV from Dell! [PDF] http://computing.wayne.edu/news-item.php?id=16837 Wayne State University Mon, 18 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16837 Hotmail is blocking email from WSU http://computing.wayne.edu/news-item.php?id=16927 Microsoft's email domains -- Hotmail, live.com, MSN.com, and Outlook.com -- are currently blocking email messages from Wayne State.  If you use your @wayne.edu email address to reach a student or a colleague that has a @hotmail.com, @live.com, @msn.com, or @outlook.com e-mail address, your message will be returned as “undeliverable.”  As a temporary workaround, you can ask your contact if they have an alternate email address or use a different email address to send your message.   Microsoft began blocking Wayne State email on April 28 after some accounts were compromised by phishing attacks and then used to send spam. C&IT staff suspended the compromised accounts. Since then, email has sporadically gotten through to the Microsoft email domains.  The block persists, however, and C&IT staff have continued to follow up on the issue with Microsoft. Check C&IT's website for updates about the situation.   Help prevent email blocks by protecting yourself from phishing attacks -- take C&IT's Security Awareness training program. If you have additional questions, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Sun, 17 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16927 Calling a C&IT employee beginning May 18 http://computing.wayne.edu/news-item.php?id=16919 The campus-wide telephone system upgrade continues to move forward. Beginning Monday, May 18, employees at Computing & Information Technology (5925 Woodward Ave.) will be transitioned to their new VoIP phones. There are a few things you need to know: If you are trying to reach someone at C&IT, you will need to use their full phone number ex. 9-1-313-577-1234. 5-digit dialing between the older campus phones and the new VoIP phones is not available. For now, you may continue to use 5-digit dialing for other buildings on campus. New phone FAQs and user guides are available at http://kb.wayne.edu/118186 More information about the upgrade is available at computing.wayne.edu/voip. Your patience during this process is appreciated. If you have any questions or feedback, please contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu. Wayne State University Thu, 14 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16919 Internet access down in DeRoy Auditorium http://computing.wayne.edu/news-item.php?id=16893 In the course of construction work, a data cable was accidentally severed in the area of DeRoy Auditorium and Internet access is currently down. C&IT is working with construction and facilities teams to restore access as quickly as possible, but we do not currently have an estimate of how long this outage will last. Thank you for your patience. Wayne State University Tue, 12 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16893 Alert: "Order" virus spreading across campus http://computing.wayne.edu/news-item.php?id=16883 Update 5/12: Attackers have revised the "invoice" virus to continue finding new victims. The newest version says "Order" in the subject and the body simply says "order data" - the virus is attached in a 24 kb zip file. This is the same attack as yesterday's "invoice" virus. If you receive this message or any other suspicious message, delete it immediately! C&IT is taking all possible steps to contain this virus including blocking the attachment in Wayne Connect email and preventing it from running on DeskTech-managed computers, but your vigilance is essential to protecting our campus! Wayne State email users: An extremely malicious email is spreading rapidly around the University. If you receive an email message with a subject of "invoice" with an attachment, delete it immediately. If you inadvertently opened and ran the attachment, please perform the following steps: Disconnect your computer from the network - either unplug your Ethernet cable or turn off your Wi-Fi connection. Use a different computer to log in and change your AccessID password. Call the C&IT Help Desk at (313) 577-HELP (4357). For more information about Safe Internet Practices, visit security.wayne.edu. If you are concerned about the security of your account, contact the C&IT Help Desk at any time.  Wayne State University Mon, 11 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16883 Wayne State temporarily blocking all .zip files http://computing.wayne.edu/news-item.php?id=16892 Due to the recent spread of email viruses targeting Wayne State users, we will be temporarily blocking .zip files from being sent or received. We anticipate the block will remain in effect for 2-3 days.  These extreme measures are being put into place to keep our campus community safe from further cyber attacks. At this time there are no antivirus defenses available for this particular virus. C&IT has submitted the virus to Microsoft and Symantec, and will work closely with them to remedy the issue. If you need to share .zip files in the coming days, please utilize the Briefcase function in Wayne Connect; instructions are available at kb.wayne.edu/124640. For more information about Safe Internet Practices, visit security.wayne.edu. If you are concerned about the security of your account, contact the C&IT Help Desk at any time. Wayne State University Mon, 11 May 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16892 Students: get a free TV from Dell! [PDF] http://computing.wayne.edu/news-item.php?id=16808 Wayne State University Wed, 29 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16808 Nine month faculty: Updates coming to Wayne State IT systems this summer http://computing.wayne.edu/news-item.php?id=16809 Wayne State nine month faculty: C&IT is updating Wayne State IT systems this summer to provide you with the best technology experience possible. When you return to campus this fall, you can expect to see two new systems: upgraded email and our brand new portal. Your email will be upgraded to the new Wayne Connect - Powered by Microsoft. This modern communication and collaboration platform will have some great new features: Large storage capacity – an increase from 12GB to 50GB OneDrive – an online file storage, collaboration, and sharing tool  Skype for Business – integrated instant messaging, audio, and video conferencing Don’t worry! You will continue to have the powerful and convenient features you currently enjoy such as free/busy calendaring and access to the global address list. Your current emails, calendar, and address book data will be automatically transferred, and your email addresses will remain the same too. There are a few small steps you can take to make sure you have the easiest transition - just check them out here. Your account will be transitioned this summer, and you will receive email notificatications before and after. The new system will be available in the same location: https://connect.wayne.edu. Wayne State is also adopting a new, homegrown portal: Academica. You can use Academica today - just visit a.wayne.edu. Thanks to the feedback of our Academica beta community, we can officially retire Pipeline this summer. Academica provides access to all the same employee and student features and services as Pipeline: time sheets, TravelWayne, reporting, pay stubs, registration, class schedules and more. Academica also boasts many enhancements: Connect with Wayne State via a modern messaging system Use current social media conventions like #hashtags and @mentions Access the portal from many popular mobile devices Visit the services you use the most in one-click Pipeline will no longer be available as of July 31. Find Academica at https://a.wayne.edu. If you have any questions about either of these transitions, feel free to contact the C&IT Help Desk now or throughout the summer at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 28 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16809 Alert: Java no longer compatible with Google Chrome http://computing.wayne.edu/news-item.php?id=16764 Having issues with Banner, Accelerate, or other Wayne State applications in Chrome? Google's latest update may be to blame. A recent update to the Chrome Web browser has disabled by default the plugin necessary to run Java. In September, this plugin will be removed entirely. Find full details and a short-term workaround in this article from the C&IT Knowledge Base.   Wayne State University Thu, 23 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16764 Special Offer from Sprint for Wayne State Students and Employees [PDF] http://computing.wayne.edu/news-item.php?id=16754 Wayne State University Wed, 22 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16754 Special Offer from AT&T for Wayne State Students [PDF] http://computing.wayne.edu/news-item.php?id=16711 Wayne State University Tue, 21 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16711 Special Offer from AT&T for Wayne State Faculty and Staff [PDF] http://computing.wayne.edu/news-item.php?id=16710 Wayne State University Sun, 19 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16710 File Sharing Update http://computing.wayne.edu/news-item.php?id=16660 C&IT is working to make sure none of your information is lost in the transition to the new Wayne Connect - Powered by Microsoft. Part of that process involves updating our email to conform to the standard 25 MB message size limit across the web. This change goes into effect on May 1, 2015. The current Wayne Connect allows for attachments over 25 MB to be sent and received because we do not have a campus file sharing sytem. The new Wayne Connect will give all users access to OneDrive to easily share larger files (up to 2 GB). To share files over 25 MB on the new Wayne Connect, just follow these instructions. All emails over 25 MB in size will be automatically downloaded, compressed, and placed in your OneDrive account. You will not lose any of this information. When you first use the new Wayne Connect, you can find all of these messages in your OneDrive and organize them as you see fit. If you have any questions about this, just contact the C&IT Help Desk. Wayne State University Mon, 13 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16660 Special Dell Offer for Wayne State Students [PDF] http://computing.wayne.edu/news-item.php?id=16661 Wayne State University Thu, 09 Apr 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16661 Last chance to apply for the C&IT Scholarship! http://computing.wayne.edu/news-item.php?id=15031 Wayne State University Tue, 24 Mar 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15031 C&IT Chili Cook-Off http://computing.wayne.edu/news-item.php?id=16480 On Friday, March 13 C&IT hosted a division-wide chili cook-off to celebrate the arrival of spring and raise money for our C&IT Scholarship fund. We had 13 chilis entered in the competition and we raised an incredible $444! Congrats to all of our winners! Eric Dau was selected as fan favorite, closely followed by Vijaya Sastry. Our judges picked Bhavani Khoneru as their winner, while Linda young was the judges second choice and was awarded third place in the popular vote. Great job. Check out a few pictures of the event below! Wayne State University Sun, 15 Mar 2015 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=16480 Connecting Authentication Services for Cognos to LDAP http://computing.wayne.edu/news-item.php?id=16344 [Sent via email, TechSup, all Cognos Users, Help Desk, DeskTech.] Summary As part of an improvement to Cognos security, we will be connecting Cognos to LDAP for enhanced authentication services on Sunday, March 1st. Affected  Services Your automatic distribution of scheduled Cognos Reports will not work correctly until authenticated under LDAP.  What you need to do: If you have any auto-scheduled reports set to run on or after Sunday, March 1st you will need to: Login to Cognos and disable them before 12am (midnight) Saturday, February 28th. Login and enable your auto-scheduled reports to run any time after 12pm (noon) on Sunday, March 1st.  This will authenticate the report and allow them to run.  This only needs to be done once. Important Dates: Saturday, February 28th, disablescheduled reports. Sunday, March 1st after 12 noon, enablescheduled reports. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, and a Tech Solutions ticket will be generated, or call David Brisbois at (313) 577-4757.   Wayne State University Wed, 25 Feb 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16344 New Wayne Connect Coming Soon! http://computing.wayne.edu/news-item.php?id=16283 Wayne State University Thu, 19 Feb 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16283 Qualtrics Quickie: Navigation Buttons http://computing.wayne.edu/news-item.php?id=16264 Check out the first in a series of short videos teaching you tips and tricks for getting most out of Qualtrics. Have suggestions for future content? Email Wayne State Qualtrics Administrator Rich Lerman. Wayne State University Tue, 17 Feb 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16264 Check out the new computing.wayne.edu http://computing.wayne.edu/news-item.php?id=16207 We are pleased to launch the new and subtly different computing.wayne.edu. Take a look around the homepage for a few small changes -  updated service categories, a more prominent search box, and a streamlined system status dashboard. Don't worry, you can still click through to a full system status dashboard for more information. Wayne State University Tue, 10 Feb 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16207 EDUCAUSE: Stingray Makes Waves from C&IT Faculty Liaison Geoff Nathan http://computing.wayne.edu/news-item.php?id=16189 Wayne State University Mon, 09 Feb 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16189 Data Privacy Month Starts Today! http://computing.wayne.edu/news-item.php?id=16115 Data Privacy Day, held annually on January 28, encourages everyone to make protecting privacy and data a greater priority. Data Privacy Day kicks off Data Privacy Month, which extends until February 28. To figure out if you know how to protect your privacy, we suggest the National Cyber Security Alliance's Privacy IQ Quiz. This ten question quiz will only take a few minutes, but will help you understand what you already know about data privacy and what you need to study more. Data privacy and security involve more than just being careful what you share on social media - take the quiz now to find out if you know how to keep your information safe. For more information on Data Privacy Month, visit the National Cyber Security Alliance website at StaySafeOnline.org. Wayne State University Wed, 28 Jan 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16115 C&IT is Now Hiring Student Ambassadors http://computing.wayne.edu/news-item.php?id=16029 Are you great at explaining things to people? Are you outgoing and good with people?  Wayne State C&IT is seeking out student assistants to help with the launch of our new Microsoft email system and our new portal! This position will send you across campus to provide demos, answer questions, share promotional material, and just generally talk up our new products. You will be the face of these products on campus! Our ideal candidate is someone who walks into a room of people and can’t leave without making a few friends. This job takes some technical skills, but it is first and foremost a communications job. What We’re Looking For: strong communication skills comfortable with public speaking good at explaining complex things in simple ways able to provide demos of products for a variety of audiences outgoing - you will talk to a lot of new people every time you work tech-savvy - comfortable with computers, smart phones, new programs, and new services familiarity with Wayne State campus and systems (Pipeline, Blackboard, Wayne Connect, etc.) experience with/passion for Microsoft services a plus able to operate independently and make decisions problem-solving skills​ Duties: run demonstrations for offices across campus manage promotional tables in campus buildings and at campus events instruct small and large groups in the operation of services answer lots of questions about how these new services work​ This is not an office job - you will be all over campus helping lots of groups learn how to use these new services. You have to be comfortable with using both of these systems, but remember that first and foremost this is a job about talking to people and helping them through the transition. Details: The position will begin February and will run through September 2015 Employees must be available during the day on some weekdays and may need to work select weekends No more than 20 hours per week. This position will pay $13 per hour. To apply, send your resume to cit@wayne.edu and include a sentence or two of why you think you'd be a good fit for the job. Please apply by February 7. Wayne State University Fri, 16 Jan 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16029 SPSS for Students is Now a Free Download! http://computing.wayne.edu/news-item.php?id=16011 SPSS for Students is now available as a free self-service download right here. Here are the features of this new Premium Bundle: 24/7 instant access to download the current license expires June 31, 2015 - after this date just return to the online store to get a free update to your license SPSS for Students is automatically available for free to all students (if you are a student having difficulties with this download, email us at clearinghouse@wayne.edu) Download Instructions: Log in with your AccessID and password here and click the Student Software tab. Select the SPSS category from the left-hand menu and select the SPSS product. Add it to your shopping cart with your course number and description of use. Complete the order by selecting Checkout in the upper right-hand corner. Once the checkout is completed, SPSS for Students will be available through the My Downloads link in the upper-right corner. SPSS for Students is exclusively available for free to enrolled students for academic use only on a personally owned computer and may not be installed on University owned computers or used by employees for work/departmental purposes. SPSS for work-related use by employees and graduate teaching assistants must purchase a license. Wayne State University Tue, 13 Jan 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16011 Check out the Latest Student Deals from Sprint! [PDF] http://computing.wayne.edu/news-item.php?id=16004 Wayne State University Mon, 12 Jan 2015 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=16004 Winter Break Support Hours at C&IT http://computing.wayne.edu/news-item.php?id=15844 Holiday closure at Wayne State is almost here and we want to remind everybody that C&IT keeps the same schedule as the rest of the university. The Help Desk, the PC Clinic, the Software Clearinghouse, and Academic Technology Support (for Blackboard assistance) will be available during normal hours until noon on December 24. We will reopen with the university on January 5. Messages left for C&IT support teams will be dealt with on a first come, first served basis beginning on January 5. To report a system or network outage during Winter Break, please call Enterprise Operations at (313) 577-4750.  Have a happy holiday season! Wayne State University Thu, 18 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15844 Shutdown of the WINS - begins Jan 25 http://computing.wayne.edu/news-item.php?id=15937 What is changing? C&IT is preparing to shut down the WINS (Windows Internet Name Service) at Wayne State University.     Why is it changing? WINS is an obsolete computer naming service, provided by Microsoft, which has been commonly replaced by DNS.  It is no longer needed in our environment; however, some computing devices may still be using it.  WINS uses short names (NetBios) for name resolution.  Most devices that use WINS obtain their WINS server address from their DHCP server as they renew their IP addresses.  Although most computing devices should be using DNS or IP addresses to locate other devices, WINS has still been available on the WSU network.  If used today, it is most likely used to locate devices such as printers or scanners.   When will changes take effect? On 1/25/2015, our plan is to remove WINS information from the DHCP servers.  This will result in no further broadcasting of the WINS server name to clients.  Clients that are using WINS will fail until changed to use IP or DNS, unless the WINS server address is statically assigned.   On 2/8/2015, our plan is to shut down the WINS services.  Even devices that have static WINS server addresses will no longer work.  Unless a major problem occurs, the WINS service will remain disabled.   On 3/1/2015, our plan is to shut down and decommission the WINS servers.  After this point, WINS will be permanently removed from the WSU computing environment.   What do you need to do? Prior to 1/25/2015, check your client devices to see if you still use WINS for name resolution.  Pay most attention to your older printers and scanners.  If you have any questions or need assistance, please contact the C&IT Windows Support team atwindowssupport@lists.wayne.edu.    After 1/25/2015 and prior to 3/1/2015, if you notice that devices are no longer able to communicate to other devices, check to see if those devices are using WINS.  If so, convert systems to use DNS or IP addresses for locating these devices.  Should you have a major issue, please contact Don Martin in C&IT at 313.577.9517 or email windowssupport@lists.wayne.edu for assistance.   After 3/1/2015, you must convert your system from using WINS as no WINS infrastructure will be available for use. Wayne State University Thu, 18 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15937 Blackboard will be UNAVAILABLE early morning on Sunday, December 21 http://computing.wayne.edu/news-item.php?id=15907 Summary WSU Computing & Information Technology staff will be performing an upgrade to Blackboard.  Blackboard will be unavailable on Sunday, December 21, from 12:01 a.m. – 8:00 a.m. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this  period. Duration This Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday, December 21, 2014.  Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Wed, 17 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15907 C&IT Computer Repair and Support Relocating to 799 Student Center http://computing.wayne.edu/news-item.php?id=15902 Wayne State University Tue, 16 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15902 SPSS Products for 2015 http://computing.wayne.edu/news-item.php?id=15901 SPSS software products for 2015 are now available for purchase on the Software Clearinghouse website. Current licenses expire December 31, 2014. To maintain uninterrupted use of the software, users must renew before expiration. This software is to be used by faculty for teaching and academic research purposes only. You must have faculty status to view or purchase this software. If you are researcher without faculty status or administrator placing an order on behalf of faculty, please contact the Software Clearinghouse at (313) 577-4060 so that we can confirm use and enable your access each time to purchase. Product Offerings and Distribution for 2015 To continually improve our distribution methods, SPSS will now be delivered directly from the online store. Paid orders will immediately receive downloads, renewal codes, and installation instructions which will be located under “My Downloads” once logged in to the store. Orders paid by IRB, check, or money will have this same ability after payment is received. Please read the installation/renewal instructions prior to attempting to download as it contains important usage information as well as your activation code. IBM did not release a new version as of this date. The anticipated release date is early to mid-2015. Consequently, all purchases other than new customer purchases will be for the renewal of either version 21 or 22. If you are renewing a license, your purchase will result in applying the new authorization code retrievable through the Product Key & Renewal InstructionsPDF download. New users will need to download the software and install it prior to applying the new activation code. The software installation files are available through the My Downloads panel in the Clearinghouse store for renewals and new purchases. When SPSS 23 is released, all current licensees will be given the option to install the latest version at no extra charge. The Software Clearinghouse has held pricing for many years. Price points this year reflect increases that we incurred from IBM as a result of our contract renewal. IBM SPSS 22 Campus Edition "Base Package" 2014 Win/Mac  - $100.00 per user Includes Base, Advanced, and Regression modules IBM SPSS 22 Campus Edition "Premium" Bundle 2014 Win/Mac - $110.00 per user(This bundle will be distributed to student labs and for student home use - recommended for Faculty teaching courses) Includes Base, Advanced , and Regression, Custom Tables, Data Preparation, Missing Values, Forecasting, Decision Trees, Direct Marketing, Complex Samples, Conjoint, Neural Networks, Bootstrapping, Categories, Exact Tests  IBM SPSS 22 Campus Edition "Premium-Plus" Bundle 2014 Windows only - $250.00 per user Base, Advanced , and Regression, Custom Tables, Data Preparation, Missing Values, Forecasting, Decision Trees, Direct Marketing, Complex Samples, Conjoint, Neural Networks, Bootstrapping, Categories, Exact Tests, Visualization Designer, Sample Power, Amos. Amos, Sample Power, and Visualization Designer are being sold separately and are priced at $80.00, $55.00, $55.00 respectively, as these products can be purchased without the Base package. These are also available as part of the "Premium-Plus" Bundle. Lab and Large Group - Special Pricing Below is the pricing structure for the "Premium" Package of IBM SPSS 22 for 2015. Lab and large group orders can be purchased on-line but must meet minimum user requirements.   Type of Purchase Requirement Price Per License Individual License Individual user $110 Faculty Group Purchase 20+ purchased together $80 Student Lab 5+ student lab computers $65   How To Order You can use your ProCard (or Visa/MasterCard/Discover/American Express), IRB, or electronic check to pay for your purchases. ProCard orders over $2,000.00 will require payment by IRB.  ProCard/credit card purchases made via CashNet will be processed immediately. IRB orders will be processed upon receipt of hard copy payment. To place your order, visit the Software Clearinghouse website: clearinghouse.wayne.edu   If you have any questions or concerns regarding this information, please contact the C&IT Software Clearinghouse Team at (313) 577-4060 or clearinghouse@wayne.edu. Wayne State University Mon, 15 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15901 How does Wayne State use our new Silicon Mechanics Research Cluster? http://computing.wayne.edu/news-item.php?id=15882 Wayne State University Fri, 12 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15882 Tis the Season for the 12 Cyber-Scams of the Holidays http://computing.wayne.edu/news-item.php?id=15812 Consumers are not the only ones getting ready for the holiday season. Cyber criminals are excited and ready for the shopping season too.  Whether you are going to shop, book travel arrangements, or pay your bills don't let cyber criminals ruin your holiday cheer.  Be cautious and consider the actions you are taking online. Check out twelve common holiday scams from McAfee below. Always remember our most basic security tips: WSU will NEVER ask you to send your AccessID and password in an email message. NEVER share your password with anyone. If you get an unexpected email message suggesting dire consequences unless you click on a link to log in right away, it's probably a phish. For more tips on how to protect yourself and stay safe online, visit the C&IT Security page. If you have additional questions, feel free to contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 02 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15812 Blackboard Mobile App Free for Wayne State! http://computing.wayne.edu/news-item.php?id=15806 Wayne State University Mon, 01 Dec 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15806 Student Center Building Network Outage http://computing.wayne.edu/news-item.php?id=15789 During construction, a contractor accidentally cut network cables at the Student Center around 9am Monday, November 24. As a result, data networks (Wi-Fi and wired connections) and campus phones are down in the Student Center building only. C&IT engineers are working with contractors to restore the Wi-Fi and wired networks as soon as possible. Cell phone service is not affected. You may experience difficulty if you are trying to contact an office inside the Student Center at this time. We recommend you use email to communicate as campus telephone service will not be restored until the week of December 1. We apologize for the inconvenience and appreciate your patience as we work to restore our networks. Please continue to monitor computing.wayne.edu for updates.  This email was sent to Employees & Current Students on November 24, 2014. Wayne State University Mon, 24 Nov 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15789 Adobe Creative Cloud Now Available to WSU Departments http://computing.wayne.edu/news-item.php?id=15756 C&IT is pleased to announce that we now offer Adobe Creative Cloud to Wayne State departments. Creative Cloud is the new subscription-based model for Adobe products. Users pay monthly for a service that always has the most recent versions of the apps. The Creative Cloud Collection includes the entire Adobe desktop lineup of software products: http://www.adobe.com/creativecloud/catalog/desktop.html. These are full versions of the software, installed on your computer. Adobe offers two options to departments that either want software for individual users or for labs. Our current WSU subscription runs through September 27, 2015. Price points below have been prorated to reflect a partial year and will be additionally prorated monthly moving forward until we renew our subscription in 2015. Creative Cloud Collection – Named licensing for Users  -  $225.00 current prorated price for use through Sept 2015 Features/Usage Guidelines for Named User Licensing: Access to the latest software versions. Updates are provided immediately by Adobe as software is updated.  Adobe account and login required. One license covers the installation of the software on (1) Wayne State University machine and (1) second machine. Designed for single users that want an “at home” installation or a 2nd (non-concurrent) installation for the same user at work. Licensed per user and license is easily transferable within your department Online services and storage included. One-to-one access to Adobe’s Expert Services support team. The primary use of this software MUST be for Wayne State Departmental use on departmental computers. Personal use purchases should be made directly from Adobe. Creative Cloud Collection – Device licensing for Computers - $162.00 current prorated price for use through Sept 2015. Features/Usage Guidelines for Device Licensing: Access to the latest software versions. Updates are provided by the Software Clearinghouse at no additional charge during the subscription period. Suitable for classroom, labs and training environments. Designed for users that do not require work-at-home use or multiple users on a shared computer. One license covers the installation of the software on 1 WSU machine. No Adobe account required. DOES NOT include: online tools or cloud storage, work at home usage. The primary use of this software MUST be for Wayne State Departmental use on departmental computers.   Personal use purchases should be made directly from Adobe. As an introductory offer Adobe has committed to these price points for next year if the software is ordered before November 27th.  To you this means that when your subscription runs out on Sept 27, 2015 you will pay the same price next year. Purchases made after November 27th will not have this price guarantee (unless Adobe changes their promotional structure).  Projected price points for the 2nd year of this program are 30% higher. The Named User Licensing product can currently be ordered directly from the Software Clearinghouse store: https://commerce.wayne.edu/clearinghouse/customer/account/login/ The Device Licensing* or Individual product Licensing, please call the Software Clearinghouse for more information (313) 577-4060 prior to placing an online order. *Please be forewarned that the installation of Device Licenses is much more complex than the Named User Licensing and requires strict adherence to installation instructions that will be included with a purchase.   Adobe still allows departments to purchase Creative Suite 6, but this product was released in 2012 and Adobe is no longer making updates to this product.  Additionally this will probably be pulled from our product line up shortly, but no end of life time has been given.  If you are still interested in owning a non-subscription Creative Suite product, do not hesitate to make that purchase. Adobe Acrobat Professional will remain as a standalone non-cloud based product through our current contract, but will be included in the Creative Cloud Collection if purchased. Contact Mary VanHevele, Associate Director, Customer Services with questions at (313) 577-7577. Wayne State University Fri, 21 Nov 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15756 VPN Upgrade Scheduled for November 20 http://computing.wayne.edu/news-item.php?id=15737 C&IT is upgrading the VPN software this Thursday, November 20 to address an intermittent problem. The upgrade will take place at 6:00 a.m. and should not take more than an hour. VPN service will not be available during this time. Learn more about the VPN at computing.wayne.edu/vpn or see a selection of help articles here. If you ever have any issues with the VPN, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Wed, 19 Nov 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15737 EndNote X7 is now a free download for students, staff, and faculty http://computing.wayne.edu/news-item.php?id=15691 EndNote X7.2 is now available as a free download for Wayne State students, faculty, and staff from C&IT. EndNote is a reference management software that allows users to find bibliographic information and create and manage bibliographies. EndNote allows you to focus on your research and not get bogged down in the details of formatting or maintaining your bibliography. Download the newest version of EndNote for both OS X and Windows operating systems today! What's new in EndNote X7? Check out some highlights below and learn more here. Brand-new library sharing with up to 14 colleagues, anywhere in the world Background synchronization so your work is continuously saved online Expanded format options, with more than 5,000 reference styles Bibliography subheadings for more control and flexibility New reference types such as interview, podcast, conference paper and press release. A plug-in for adding citations to Microsoft® PowerPoint® slides (Windows only). Find free EndNote training at endnote.com/training and download EndNote X7.2, free for WSU students and employees, today at clearinghouse.wayne.edu. Wayne State University Tue, 11 Nov 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15691 Cyber Security is a C&IT Priority All Year Long http://computing.wayne.edu/news-item.php?id=15667 Wayne State University Mon, 10 Nov 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15667 Reminder: Network Services Help Desk has merged with C&IT Help Desk http://computing.wayne.edu/news-item.php?id=15626 Beginning today, Monday, November 3, 2014, the Network Services Help Desk has joined the C&IT Help Desk to better serve you. The Network Services Help Desk phone number (313) 577-1977 is no longer available. The C&IT Help Desk will now be your first point of contact for any inquiries or service issues formerly managed by the Network Services Help Desk. You'll get the same great service, but with more support hours: Monday-Friday from 7:30am-8pm. Reach the C&IT team at (313) 577-4778, helpdesk@wayne.edu, or via Live Chat.  Remember, many common requests like PIN resets and new voicemail setups can be made using our TSR forms. Wayne State University Mon, 03 Nov 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=15626 Network Services Help Desk to merge with C&IT Help Desk 11/3 http://computing.wayne.edu/news-item.php?id=15595 Beginning Monday, November 3, 2014, the Network Services Help Desk will join the C&IT Help Desk to better serve you. At that time the Network Services Help Desk phone number (313) 577-1977 will no longer be available. The C&IT Help Desk will now be your first point of contact for any inquiries or service issues formerly managed by the Network Services Help Desk. You'll get the same great service, but with more support hours: Monday-Friday from 7:30am-8pm. Reach the C&IT team at (313) 577-4778,helpdesk@wayne.edu, or via Live Chat.  Remember, many common requests like PIN resets and new voicemail setups can be made using our TSR forms. Wayne State University Wed, 29 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15595 Connecting Authentication Services for Cognos to LDAP http://computing.wayne.edu/news-item.php?id=15602 Summary As part of an improvement to Cognos security, we will be connecting Cognos to LDAP for enhanced authentication services on Sunday, November 9th. Affected  Services Your automatic distribution of scheduled Cognos Reports will not work correctly until authenticated under LDAP.  What you need to do: If you have any auto-scheduled reports set to run on or after Sunday, November 9thyou will need to: Login to Cognos and place them on hold before 12am (midnight) Saturday, November 8th. Login and release your auto-scheduled reports to run any time after 12pm (noon) on Sunday, November 9th.  This will authenticate the report and allow them to run.  This only needs to be done once. Important Dates: Saturday November 8th, place scheduled reports on hold. Sunday, November 9th after 12 noon, release scheduled reports. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, and a Tech Solutions ticket will be generated, or call David Brisbois at (313) 577-4757. [Sent via email to TechSup, all Cognos Users, Help Desk, and DeskTech.] Wayne State University Wed, 29 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15602 Alternate registration instructions if Schedule of Classes is not working http://computing.wayne.edu/news-item.php?id=15581 Students trying to register for Winter 2015 classes have reported slow response time from the Schedule of Classes at classschedule.wayne.edu. C&IT is aware of the system problem and we are working to restore normal service. In the meantime, there is a temporary workaround for students to find CRNs and register for classes: Access WSU Pipeline and click on the Student tab. Under Registration, click Register/Add/Drop to begin. (In Academica, click Student Resources, then Registration to find Register/Add/Drop.) Click Register -- Add/Drop Classes, then choose the term for which you want to register and click the Submit button. If you have not already done so, you will now need to read and agree to select Wayne State policies. Click the Class Search button (located below the Add Classes Worksheet) to find the CRN for your course. Select your subject, then click View Sections next to the class you wish to take. Write down the five-digit CRN for your section. Click New Search to search for CRNs for each of the courses for which you are registering. Click Return to Menu, then access Register --  Add/Drop Classes again. Enter your CRNs in the Add Classes Worksheet, then click Submit Changes. Verify that you successfully registered for each of your classes. We apologize for any inconvenience and appreciate your patience. If you need any assistance, please contact the C&IT Help Desk at (313) 577-4778, helpdesk@wayne.edu, or via Live Chat. Wayne State University Tue, 28 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15581 Security Tip - the WSU Phish Report http://computing.wayne.edu/news-item.php?id=14957 We're posting weekly tips on how to protect yourself from phishing attacks this October for National Cyber Security Awareness Month. Check out more information here and visit our security website anytime at security.wayne.edu. Have you received a suspicious email? If you think somebody is trying to phish your information - report it! The more we know, the better we can protect the University. It's easy to report phishing emails directly inside your Wayne Connect inbox. Just drag the suspicious email from your inbox and drop it on the WSU Phish Report Zimlet on the left-hand side (check out the picture below). Follow the instructions to send in your report. C&IT posts the most widespread and dangerous phishing emails we learn about (and some more security tips) - check out the Phish Tank at computing.wayne.edu/phishtank to see the latest warnings or just check if we've already heard about your phish. Wayne State University Sun, 26 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14957 Free Symantec Endpoint Protection 12.1.5 Now Available http://computing.wayne.edu/news-item.php?id=15248 October is National Cyber Security Month, but C&IT has an easy way to keep yourself safe all year: a free download of Symantec Endpoint Protection for all WSU students, staff, and faculty. Symantec Endpoint Protection 12.1.5 is available for Mac, Windows, and Linux and provides enterprise-level antivirus protection and a personal firewall to keep your computer safe. Find more information here. Symantec Endpoint Protection along with responsible computer use will help you not fall prey to viruses, malware, or other attacks. To download your free copy, simply visit the Software Clearinghouse, login with your AccessID and password, then click Free Software. Wayne State has licensed Symantec for use on every work computer and one personal computer for each current student, staff, or faculty member - install it at home to keep yourself safe no matter where you are. For more information on National Cyber Security Awareness month, click here. For assistance with Symantec Endpoint Protection or any other Wayne State computing services, contact the C&IT Help Desk. Wayne State University Wed, 22 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15248 Security Tip - Avoid phishing on Facebook and more http://computing.wayne.edu/news-item.php?id=14956 We're posting weekly tips on how to protect yourself from phishing attacks this October for National Cyber Security Awareness Month. Check out more information here and visit our security website anytime at security.wayne.edu. As Facebook and other social networking sites become more popular, phishers have varied their attacks to follow their victims. If you see a post on Facebook offering free gift cards, amazing prizes, or deals that are just too good to be true it's most likely a scam. Check with the company directly before clicking on the post or message the friend who posted the link to make sure they meant to post it and understand what they clicked. Scammers also like to prey on older adults and families too. The Wall Street Journal recently highlighted scams aimed at those over the age of 50. Scams dealing with Medicare, insurance, or retirement savings and scams involving approaching seniors directly via the phone or in person have become increasingly commonplace. Be aware online and offline! Remember to be careful about what you click, what you share, and where you enter your password whether you're checking your inbox, just browsing Facebook, or dealing with people on the phone or in person. Phishers are happy to steal your information any way they can! Wayne State University Sun, 19 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14956 Security Tip - Learn to Hover http://computing.wayne.edu/news-item.php?id=14955 We're posting weekly tips on how to protect yourself from phishing attacks this October for National Cyber Security Awareness Month. Check out more information here and visit our security website anytime at security.wayne.edu. One of the easiest ways to protect yourself from phishers is to hover over a link before you click. In emails and on websites, attackers can make a link say anything they want. Just because I say CLICK HERE TO VISIT WAYNE STATE'S HOMEPAGE doesn't mean the link actually goes there. That link actually takes you to the WSU Athletics page instead of the home page. Move your mouse over the link and look at the bottom of the screen to see exactly where it will take you before you click. In Wayne Connect the address even shows up in a small pop-up. Read the full website address before you click - the difference between wayne.edu and wayneedu.com seems small, but it could be the difference between a real WSU site and one designed to obtain your information and steal your data. When in doubt, just skip the link and type in the address yourself. Wayne State University Sun, 12 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14955 Security Tip - Phishing Affects Everybody http://computing.wayne.edu/news-item.php?id=14954 We're posting weekly tips on how to protect yourself from phishing attacks this October for National Cyber Security Awareness Month. Check out more information here and visit our security website anytime at security.wayne.edu. So why does Wayne State care if you get phished? And why should you care if somebody else gets phished? Well, every time somebody is phished it puts all of us at risk. Scammers can send spam from your email address which leads other email providers (like Gmail, Comcast, Hotmail, and other universities) to mark Wayne State as spam and block all of our emails When data is compromised it could include your confidential information - contact info, grades, contracts, research, assignments, bank details, and more Security breaches today are a big deal - Wayne State will make headlines for all the wrong reasons and have to spend upwards of $1 million of your tuition money or budget Phishing affects all of us, so it's everybody's responsibility! Wayne State University Sun, 05 Oct 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14954 October is National Cyber Security Awareness Month http://computing.wayne.edu/news-item.php?id=15086 Every October, the National Cyber Security Alliance hosts National Cyber Security Awareness Month to help people stay safe online. This year Wayne State C&IT is focusing on the dangers of phishing. Phishing attacks use email or malicious websites to obtain your personal and financial information to steal your money, your private data, your important information, and more.  This October, C&IT is asking you to test your cyber security knowledge by taking a quiz designed specifically for the Wayne State community. The goal of this brief quiz is to help you recognize the warning signs in a phishing message. Heightened awareness helps protect you and all members of the Wayne State community! Check your Wayne Connect inbox in early October for your personal invitation to the phishing survey! Every completed quiz will be automatically entered in a drawing to win one of two prizes. Students are eligible for a $100 gift card to Barnes & Noble. Employees are eligible for a Wayne State prize pack. Winners will be notified in early November.  We will post tips and tricks to keep yourself safe weekly on computing.wayne.edu. Visit throughout the month of October or follow us on Twitter @WayneStateCIT to keep posted! Here are a few important things to remember if you receive a suspicious email: Wayne State will never request your username, password, or other personal information (ex. social security number) via email. Check before you click! Phishing attempts might take you to a website designed to look like that of a bank or other service provider. Check to make sure the URL is correct before you enter any personal information. Report them. You can drag and drop the suspected email on to the Phish Report Zimlet in Wayne Connect. Security is a C&IT priority all year - find comprehensive security info anytime at security.wayne.edu. Wayne State University Mon, 29 Sep 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15086 Silicon Mechanics and WSU to Celebrate HPC Cluster Donation http://computing.wayne.edu/news-item.php?id=15006 Silicon Mechanics, Inc. announces its participation in a ribbon cutting ceremony celebrating Wayne State University’s receipt of a high-performance compute cluster as part of Silicon Mechanics’ 3rd Annual Research Cluster Grant. The ceremony will be held September 18, 2014 from 11:30-12:30 in the Computing Services Center. The ceremony will be attended by Wayne State’s Associate Vice President and CIO Joe Sawasky; Deputy CIO for Research Patrick Gossman; Dean of the College of Engineering Farshad Fotouhi; and Dean of the College of Liberal Arts and Sciences Wayne Raskind; along with Silicon Mechanics CEO Eva Cherry and Education/Research/Gov’t Vertical Group Manager Art Mann. “We are proud to celebrate with WSU, which stood out in the competitive field of applicants based on the high level of collaboration across departments, as well as the positive impact their research has on faculty, students, and the greater Detroit community,” Mann said. The new HPC cluster donated by Silicon Mechanics combines multiple compute and GPU nodes, allowing researchers to best utilize both types of parallel computing. A significant update to WSU’s current computing grid, the cluster will be shared by several of the most computation-intensive research groups on campus, making WSU’s research infrastructure even more competitive. “The Silicon Mechanics cluster, with the NVIDIA GPUs and Intel co-processors, provides powerful new capabilities for our researchers who are working with highly parallel problems,” Sawasky said. “This cluster complements our already impressive high performance computing, storage and networking environment, opening the doors to performing cutting-edge research in a fraction of the time it would have taken before.” Among the groups using the cluster will be two interdisciplinary collaborative research teams, including both computer scientists and domain scientists focusing on chemistry, mathematics, physics, and biology, along with cancer and biomedical research. Fifteen researchers have already begun taking advantage of the cluster’s powerful new parallel processing capabilities. One research team will use the cluster in its work developing and applying computational chemistry methods for the simulation of chemical and biochemical systems. Another project makes use of parallel computation with multiple GPUs to solve and simulate two-dimensional polycrystalline and/or nanostructured material systems. These systems are important in developing new experimental tools used to understand grain growth dynamics, crucial to the control of hardness and strength in a wide range of engineering materials. Another group will use the cluster’s state-of-the-art hardware, particularly the NVIDIA K40 and Intel PHI co-processor, to enhance the development of WSU’s novel GPU Optimized Monte Carlo simulation engine, known as GO-MC. — Source: Silicon Mechanics Wayne State University Thu, 18 Sep 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15006 How do I connect my iOS 8 device to WSU-SECURE? http://computing.wayne.edu/news-item.php?id=15010 Wayne State University Thu, 18 Sep 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=15010 Quit Monkeying Around - Switch Your Surveys to Qualtrics http://computing.wayne.edu/news-item.php?id=14992 The Qualtrics Research Suite is available free-of-charge across campus to Wayne State students, faculty, and staff. The application is a user-friendly, feature rich, web-based survey tool which allows users to build, distribute, and analyze online surveys, collaborate in real-time, and export data in multiple formats. If you are using Survey Monkey or any other survey tool for your Wayne State related polls and research, switch to Qualtrics today for a full set of professional features at no cost to you or your department! With Qualtrics you can: Create surveys with embedded video, audio, and graphics Send and track participation invitations  Utilize polls and website feedback tools Export data directly to SPSS, CSV, PDF, Word, Excel, and PowerPoint Access Qualtrics any time by visiting qualtrics.wayne.edu and signing in with your AccessID and password.  Existing Qualtrics users can easily migrate their current accounts to a Wayne State account. For more information, including the specific benefits available to you as student, staff, or faculty, visit computing.wayne.edu/qualtrics. Wayne State University Tue, 16 Sep 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14992 Academica trial coming soon! http://computing.wayne.edu/news-item.php?id=14958 Have you heard the news? Wayne State is adopting a new, homegrown portal: Academica. Academica will eventually replace the aging Pipeline system. It will be available to all users beginning Monday, September 15. Academica provides access to all the same employee and student features and services as Pipeline: time sheets, TravelWayne, reporting, pay stubs, registration, class schedules and more. Academica also boasts many enhancements: Connect with Wayne State via a modern messaging system Use current social media conventions like #hashtags and @mentions Access the portal from many popular mobile devices Visit the services you use the most in one-click In the next few weeks you will be prompted to try Academica after you log in to Pipeline. The screen below will appear and will allow you to opt in to try Academica or stay with Pipeline. Don't worry, you can switch back to Pipeline at any time. You can also try it starting today by logging in at academica.wayne.edu with your AccessID and password. Use Academica whenever you would use Pipeline! Wayne State C&IT is working everyday to improve Academica. Let us know what you think at academica@wayne.edu or directly in Academica. Details below:                 http://computing.wayne.edu/academicafeedback Wayne State University Thu, 11 Sep 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14958 Banner Users: Update your Java for uninterrupted access http://computing.wayne.edu/news-item.php?id=14912 Note: DeskTech customers can disregard this message. Why am I receiving this notice? You are receiving this notice because you use Banner, and we want to be sure that you have uninterrupted access to the system. A minor change is coming to Internet Explorer on Tuesday, September 9, and it may affect your access to Banner. Summary Beginning Tuesday, September 9, Internet Explorer will display security warnings about out-of-date Java on your PC.  If you have an out-of-date Java on your PC, then access to Banner will be blocked until you respond to the security warning.   There is a workaround for this issue that will take 5-10 minutes to apply.  What's Affected?  Only Banner access through Internet Explorer with an out-of-date Java will be affected.   Access to Banner through Chrome, Firefox, or with a Mac is not affected.   What Banner users need to do... Add the WSU Banner server (https://www.banner.wayne.edu) to Internet Explorer's list of Trusted Sites. Instructions are available here: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=17&MR=81081​  If Windows security prevents you from making this change, contact the technical support team for your school or college: http://computing.wayne.edu/support/departmental.php   For Help Common Java issues and solutions are available at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=17&MR=456 If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  Wayne State University Thu, 04 Sep 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14912 C&IT's Kathy Guarano featured in ACUTA newsletter (PDF) http://computing.wayne.edu/news-item.php?id=14904 Wayne State University Wed, 03 Sep 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14904 Now available -- free Microsoft Office for Wayne State students! http://computing.wayne.edu/news-item.php?id=14492 C&IT is pleased to announce the launch of the Microsoft Office 365 Education Student Advantage program! Wayne State has partnered with software distributor Kivuto to offer currently registered Wayne State students a free download of Microsoft Office. Find the full details at computing.wayne.edu/office. Wayne State University Tue, 26 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14492 RESOLVED - Intermittent poor performance from Wayne Connect http://computing.wayne.edu/news-item.php?id=14860 UPDATE -- Friday 8/29 @ 11:45am -- the vendor has adjusted the backup process and response time was much better on both Thursday and Friday.  We regret any inconvenience caused by the slow response time earlier this week.     =========================================================== UPDATE -- Wednesday 8/27 @ 9:30am -- slow response in the mornings is caused by problems in our vendor's data backup process. The vendor is making adjustments to the backup process, in an effort to maximize response time.     ===========================================================   Beginning Monday August 25, C&IT has seen intermittent poor performance from the Wayne Connect email system. Customers have reported the following symptoms during the late evening and morning hours: longer login times failures when looking up or autocompleting an address  longer-than-normal response when deleting messages and other navigation All Wayne Connect users can experience these symptoms and they may take as long as a minute to resolve each time.   C&IT is working with the vendor to determine the root cause. Updates will be shared as the situation changes. If you have any questions or need any other assistance, please contact the C&IT Help Desk. Wayne State University Mon, 25 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14860 Comcast users having problems receiving Wayne State email http://computing.wayne.edu/news-item.php?id=14836 UPDATE -- Friday 8/22 @ 10am -- we have had several reports that Wayne State email is now successfully being received by Comcast accounts.  If you are still experiencing a problem, please contact the C&IT Help Desk.   ===========================================================   On Thursday August 21, several Wayne State faculty and staff reported that their Wayne State email was not being forwarded to their Comcast account. C&IT investigated and determined that Comcast was blocking email sent from Wayne State accounts.  This block means that email messages that are forwarded or sent from an @wayne.edu address to an @comcast.net will not be delivered.  In fact there may not even be an "undeliverable" bounceback message to the sender. We have contacted Comcast to ask them to lift the block, but it usually takes several days for Comcast to fully remove the block. We will post updates here in News as the situation changes. If you are forwarding your @wayne.edu email to Comcast, there are two workarounds: go directly to Wayne Connect webmail and log in to read your incoming Wayne State email stop forwarding your Wayne State email to Comcast, and fetch it instead. You can set up your Comcast account to retrieve your Wayne State email. This method sidesteps an email block by Comcast. If you have any questions or need assistance, please contact the C&IT Help Desk.        Wayne State University Wed, 20 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14836 Academica featured on Campus Technology -- Rethinking the Campus Portal http://computing.wayne.edu/news-item.php?id=14808 Wayne State University Thu, 14 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14808 Have Your Syllabus Posted in Blackboard Today! http://computing.wayne.edu/news-item.php?id=14804 WSU Faculty, C&IT’s Blackboard Support Team would like to help you with uploading your course syllabus, formatted as a PDF file, to your Blackboard course site.  We will also enable the course to allow student access. Email us at bbadmin@wayne.edu and attach your syllabus and the Course ID in your message.  This action grants us permission to add the syllabus and enable the course.   We will then contact you when these tasks have been completed. If you have questions, please email us at bbadmin@wayne.edu or call us at (313) 577-9457. The Blackboard Support Team Wayne State University Wed, 13 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14804 Continuing phone issues in multiple campus locations http://computing.wayne.edu/news-item.php?id=14761 Telephone issues experienced last week are ongoing in multiple campus locations:  FP&M - 5454 Cass Ave. Beecher House - 5475 Woodward Ave. 3rd Floor - 5425 Woodward Ave. Cohn Building - 5557 Cass Ave. Academic/Administrative Building (A/AB) - 5700 Cass Ave. AT&T is continuing to work on the issue and notification will be sent once it is resolved. In the meantime, please use email to communicate. If you have any questions, please contact the Network Services Help Desk at (313) 577-1977. Wayne State University Mon, 04 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14761 New AT&T Deal for International Students (PDF) http://computing.wayne.edu/news-item.php?id=14764 Wayne State University Mon, 04 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14764 POSTPONED: Blackboard will be UNAVAILABLE early morning on Sunday, August 3 http://computing.wayne.edu/news-item.php?id=14542 **Due to technical issues, this update has been postponed. Stay tuned for details. Summary WSU Computing & Information Technology staff will be performing an upgrade to Blackboard.  Blackboard will be unavailable on Sunday, August 3, from 12:01 a.m. – 8:00 a.m. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this  period. Duration This Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday, August 3, 2014.    Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.       Wayne State University Sun, 03 Aug 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14542 WSU C&IT in Michigan's First Cyber Incident Response Exercise http://computing.wayne.edu/news-item.php?id=14541 Wayne State's Kevin Hayes met last week with the other members of the Michigan Cyber Civilian Corps (MiC3) for a first-of-its-kind cyber incident response exercise. What on Earth does that mean? C&IT's Information Security Officer (our lead man in the fight against hackers, phishers, and more) met in Grand Rapids with other members of MiC3 (imagine volunteer fire-fighters for cyber security) to practice exactly what they might be able to do in the event of a serious cyber-attack on infrastructure within Michigan. MiC3 joined forces to defend the virtual town of Alphaville against attacks from the West Michigan Cyber Security Consortium. "I am thrilled at our performance at the cyber exercise," said Wayne State's Kevin Hayes. "This was our first time working together in a simulated high-pressure environment, and everybody was able to communicate and delegate with success. Our team has skilled individuals who were able to identify the malware and attack vectors of the incoming attacks as the exercise progressed, which is even more impressive given that our scenario was combating a new and unknown environment. While this was an important exercise with regards to building our cyber team and dealing with unknown situations, it was an extremely fun one as well." Cyber security is always a priority at C&IT. Explore our security site anytime at security.wayne.edu and keep an eye out for an extra focus in National Cyber Security Awareness Month every October. For more information on last week's event, click here. Visit www.micybercorps.org to learn about MiC3 and discover upcoming events! Wayne State University Wed, 30 Jul 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14541 Phone service to be restored by 8/1 http://computing.wayne.edu/news-item.php?id=14538 Update 7/31: Telephone service should be restored by Friday morning, August 1 for the following campus locations:  FP&M - 5454 Cass Ave. Beecher House - 5475 Woodward Ave. 3rd Floor - 5425 Woodward Ave. AT&T is working on the issue 24x7 and service should start being restored between now and Friday morning. In the meantime, please use email to communicate. If you have any questions, please contact the Network Services Help Desk at (313) 577-1977. Telephones are not working properly in the following three campus locations:  FP&M - 5454 Cass Ave. Beecher House - 5475 Woodward Ave. 3rd Floor - 5425 Woodward Ave. AT&T is currently working on the issue and notification will be sent once it is resolved. In the meantime, please use email to communicate. If you have any questions, please contact the Network Services Help Desk at (313) 577-1977 or via Live Chat at http://computing.wayne.edu/telephone/chat.php. Wayne State University Sun, 27 Jul 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14538 WSU-HOUSING ready for connections http://computing.wayne.edu/news-item.php?id=14465 WSU-HOUSING is the new Wi-Fi network available across Wayne State dorms and apartments. This network is available in addition to WSU and WSU-SECURE. Why have we added another network? WSU-SECURE is still the fastest, safest, and most reliable wireless network. Once you complete the initial setup at https://securewireless.wayne.edu, you will be connected automatically across campus - in your room, at the caf, and in class. But not every device is compatible with the encryption technology we use for WSU-SECURE. If you're connecting a gaming system, a Wi-Fi compatible Blu-ray player or TV, or any other device that cannot successfully complete the WSU-SECURE setup, just connect to WSU-HOUSING. Your device should connect right away - no setup, no password, and no problems! WSU-HOUSING is also the perfect option for when you have guests in your dorm or apartment. You don't need to share your password and put your account at risk. Your guest can connect to WSU-HOUSING with no problems and have a connection for their whole stay! For more information on which networks to use for which devices, visit computing.wayne.edu/connectme. If you have problems connecting any of your devices to any of our networks, just contact the C&IT Help Desk! Wayne State University Sun, 06 Jul 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14465 Academica Replacing Pipeline this Fall http://computing.wayne.edu/news-item.php?id=14386 Have you heard the news? Wayne State is adopting a new, homegrown portal: Academica. Academica will serve as a replacement for the aging Pipeline system and will launch university-wide this fall. Academica and Pipeline will both be available at first, but Pipeline will be shut down in the 2014-2015 academic year when we are confident that Academica can support all of our campus needs. Academica provides access to all the same employee and student features and services as Pipeline: time sheets, TravelWayne, reporting, pay stubs, registration, and more. Academica also boasts many enhancements: Connect with Wayne State via a modern messaging system Use current social media conventions like #hashtags and @mentions Access the portal from many popular mobile devices Visit the services you use the most in one-click  Get a sneak peek at Academica today - just log in at academica.wayne.edu with your AccessID and password. Use Academica whenever you would use Pipeline! Academica is still in beta, so we need your feedback before we are ready for an official campus-wide launch. Wayne State C&IT is working everyday to improve your experience. Let us know what you think at academica@wayne.edu or directly in Academica. Details below:                  http://computing.wayne.edu/academicafeedback Note: If you provide any documentation for faculty, staff, and/or students about Pipeline (including mentions in print publications or on your website), keep in mind that this information will be out-of-date as of this fall. If you need any assistance in updating your materials, contact the C&IT marketing team at cit@wayne.edu.  WSU Computing & Information Technology Wayne State University Tue, 24 Jun 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14386 Two Wayne State Warriors Chosen as Blackboard MVPs http://computing.wayne.edu/news-item.php?id=14166 Wayne State is pleased to share that two of our own, the College of Education’s Dr. Geralyn Stephens and C&IT’s Kriss Putnam, have been selected as Blackboard MVPs. Blackboard selects MVPs with four criteria in mind: knowledgeable, engaged, accessible, and collaborative. In this role, Ms. Putnam and Dr. Stephens lead the Blackboard User Community, providing guidance and assistance online and in person.  Associate Professor Dr. Stephens, a past Technology Resource Center Faculty Fellow at Wayne State, is a campus leader. Under her guidance, Wayne State’s Technology Resource Center Faculty Support Team was named a winner of the Blackboard Catalyst Award for Staff Development, which honors those members of the community who use Blackboard solutions to create, support and enhance faculty and staff development skills, providing a better organization-wide learning experience in 2013. As an MVP, she’ll be able to share her expertise with the Blackboard community. Dr. Stephens said, “I truly enjoy working with my WSU faculty colleagues to design and/or enhance their hybrid and online courses. The varied scenarios provide opportunities for me to continue exploring instructional strategies to further support student engagement.” Kriss Putnam, Lead Applications Technical Analyst in the Academic Applications Team, has become a big part of the Blackboard community in her fifteen years working with the product. She has been a participant in both the BbWorld and DevCon committees and is the chief engineer responsible for Blackboard at Wayne State. Her technical expertise will be a strong asset to the Blackboard community. Ms. Putnam said, “It's an honor to be recognized by Blackboard and to be a part of the MVP program. I have been successful as a Blackboard administrator only because I'm surrounded by such a great group of technologists here at C&IT. Being in such a great environment has allowed me to expand my knowledge and experience and share that with the equally wonderful global Blackboard community.” Having one Blackboard MVP is an honor, but having two of our Blackboard power-users selected is truly indicative of the strong Blackboard community present at Wayne State. WSU CIO and Associate Vice President of C&IT Joe Sawasky said, "We are thrilled to have two national Blackboard MVP recipients. Kriss and Geralyn have worked tirelessly, along with other members of the WSU team, to support Wayne State's growing online learning programs. The fact that both a faculty member and a technology professional received the award at Wayne State demonstrates the high level of collaboration present on our campus." Wayne State University Sun, 15 Jun 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14166 ProfTech: Phishing is getting better (and the pain is worse) http://computing.wayne.edu/news-item.php?id=14255 Wayne State University Mon, 02 Jun 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14255 Phishing Alert: "Congested Accounts" Scam http://computing.wayne.edu/news-item.php?id=14265 Scammers continue to target Wayne State. Check out a copy of the latest email below and remember: Never share your password Be cautious about clicking on links - double-check the website address when you get there Keep an eye on the content of the email and the sender From: "noreply@wayne.edu" Sent: Tuesday, June 3, 2014 3:12:48 PM This Is to Inform all account Users, That the Web-mail Admin is Currently Congested, So We Are Deleting Inactive Accounts. Please click on this link http://webmail-wayne.webs.com/ to Notify us That your Account Is Active to avoid deactivation. Send Feedback | Privacy & Security | Copyright © 2014 All rights reserved. Wayne State University Mon, 02 Jun 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14265 Phishing Alert: Attack Designed to Alter Your Payroll Information http://computing.wayne.edu/news-item.php?id=14228 Wayne State C&IT has seen multiple instances of new phishing attacks designed to acquire employee AccessIDs and passwords and use them to redirect paychecks to third-party accounts. Similar attacks have been used to gain credentials of dozens of users at University of Michigan, Duke, Boston University, and more. An example of the most recent phishing email sent to Wayne State users is below. To keep yourself safe from phishing attacks, always keep these tips in mind: Wayne State will never ask you for your password - do not share your password with anybody, including trusted individuals from Wayne State. If you receive an email directing you to a login page, look at the actual address of the website (the URL) once you arrive. Emails might have a link that looks legitimate, but directs you to a dangerous site. Verify that the page is what you expected. Don't be deceived just because the word "wayne" is in it - look carefully! For added safety, type in trusted URLs yourself instead of clicking on links from emails. If you have any suspicions, it's always better to contact the Help Desk before clicking or entering your password. You can check the safety of your direct deposit information at any time - simply visit your payroll information in Pipeline or Academica. You can also sign up to receive text alerts if your information as changed - visit broadcast.wayne.edu and look for Payroll. If you see any issues or have any concerns about the security of your account, contact the C&IT Help Desk as soon as possible. Wayne State University Wed, 28 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14228 Special Deals from AT&T for WSU Students! (PDF) http://computing.wayne.edu/news-item.php?id=14188 Wayne State University Mon, 19 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14188 Phishing Alert: Scammers Renew Their Attacks on WSU http://computing.wayne.edu/news-item.php?id=14197 C&IT has received multiple notices of new phishing attempts. These emails are especially dangerous as the senders have used the Wayne State name and email logos. Please be mindful of the security tips you already know - never share your password, always doublecheck the URL to make sure that "wayne.edu" is the LAST text before a slash, and it's always safer to call the Help Desk if you are suspicious of an email. If you have entered any information on any site you now suspect to be suspicious or have any other security concerns, contact the C&IT Help Desk as soon as possible. The full text of the phishing emails is below: Dear user,   Your Zimbra webmail has been blocked due to spammed mails and you can no longer send out mails,  click on Reactivate my account to restore your spam filter so you could start sending and receiving mails.     Thank you. Secured Authentication Copyright © 2014 Zimbra Webmail.   Dear Webmail User   Verify this account now!!!! For your own safety or your account will be deleted within 48hours. You will have to verify your account by clicking on (https://secure.zimbra.edu/ verifyf?intl=us&partner= cancelrequest) We apologies for any inconvenience.   NOTE: Do not share your password with anyone for security purpose.   Thanks, Webmail Admin  ----------------------------- ------------------------- Please do not reply to this message. Mail sent to this address cannot be answered. Wayne State University Mon, 19 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14197 Special Deals from Sprint for WSU Students! (PDF) http://computing.wayne.edu/news-item.php?id=14185 Wayne State University Sun, 18 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14185 Wayne State University Named to Prestigious Blackboard Reviewer Council http://computing.wayne.edu/news-item.php?id=14147 Wayne State University (WSU) was named an inaugural member of the Blackboard Exemplary Course Program Reviewer Council. The Exemplary Course Program recognizes faculty and course designers from schools, colleges, and universities around the world who develop exciting and innovative courses that represent the very best in technology and learning. The Reviewer Council was formed to help share knowledge and foster teamwork around course design, to provide an elevated professional development opportunity for educators and instructional designers, and to enhance the quality of course reviews provided to Exemplary Course Program submitters. Dr. Geralyn Stephens, Associate Professor (Clinical), College of Education, lead the Wayne State University Reviewer Council team that included Cindy Sulad, Associate Director, Blackboard Support, Computing & Information Technology, Dr. Sara Kacin, Assistant Director, Office of Teaching and Learning, and Dr. Fay Martin, Associate Professor (Clinical), School of Social Work. "The Reviewer Council provides an excellent opportunity for the Exemplary Course Program Directors to scale the program and expand the reach of those who can effectively evaluate the quality of course design," said Dr. Deborah Everhart, Exemplary Course Program Director. “We look forward to working with the Reviewer Council on an ongoing basis to exponentially increase effective practices benefiting faculty and learners.” Wayne State University will be honored for their contributions to the Reviewer Council during BbWorld® 2014, Blackboard’s annual user conference to be held in July in Las Vegas, Nevada. Wayne State University Wed, 14 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14147 Special Deals from Dell for WSU Students! (PDF) http://computing.wayne.edu/news-item.php?id=14141 Wayne State University Thu, 08 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14141 WSU hosts the Michigan Blackboard Users Group Spring Conference http://computing.wayne.edu/news-item.php?id=14061 On April 10, 114 Blackboard users gathered at Wayne State for the Michigan Blackboard Users Group Annual Spring Conference. Twenty-two schools from Michigan and Ohio sent faculty, system administrators, instructional designers, and more to learn the latest uses and best practices for Blackboard. Wayne State played an important part in this year's conference. Provost Margaret Winters welcomed the attendees and shared her positive feedback on Blackboard, and WSU CIO Joe Sawasky gave the kick-off speech. In addition, Wayne State faculty and staff were featured alongside Blackboard staff presenting on topics such as Designing Exemplary Courses and Online Support Services, and leading a System Administrator Roundtable Discussion. C&IT was thrilled to host the miBUG conference in 2014 and looks forward to further collaboration with Blackboard users throughout the region. Wayne State University Mon, 05 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14061 Wayne State Wins Silicon Mechanics Research Cluster Grant http://computing.wayne.edu/news-item.php?id=14098 Wayne State University Sun, 04 May 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14098 Security vulnerability in Internet Explorer http://computing.wayne.edu/news-item.php?id=14065 Update: Microsoft has released the security patch for this issue. Patch your computer as soon as possible. More information here. In response to a newly announced vulnerability in Microsoft's Internet Explorer (IE) browser, there is need for heightened security awareness when accessing the web. The vulnerability affects ALL versions of Internet Explorer.  Attackers have been using this vulnerability to execute code on vulnerable systems simply by convincing users to browse to a malicious website. Note: If you use Internet Explorer to access Wayne State systems, such as Banner, Cognos, etc. this will not pose a risk. C&IT has applied a patch to the campus firewall that should block incoming attacks. Microsoft is currently working on a fix for the vulnerability. We recommend using an alternate browser (Chrome, Firefox, Safari, etc.) until a patch for IE has been released. If you still use Windows XP on a personal computer, keep in mind that no patch will be made available for Windows XP since Microsoft ended support for the operating system on April 8, 2014.  For more technical information, see Microsoft's Security Advisory. As always, be mindful about what websites you visit and avoid clicking on any unfamiliar links. Contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu with any concerns related to Windows XP or Internet Explorer. Wayne State University Mon, 28 Apr 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14065 Cognos 10.2.1.2 to be installed during normal maintenance window on 4/27 http://computing.wayne.edu/news-item.php?id=14001 We have a new point release for Cognos 10.2.1.2 being installed in production on Sunday, April 27, during C&IT’s normal maintenance window of 2 a.m. – 8 a.m.  No Cognos reports will be able to run during this time. This would include any reports previously scheduled to normally run during this time by the Cognos scheduler. We have tested the standard set of Cognos reports and found no errors. If you wish to test one of your reports prior to next Sunday you can do so in the pre-production area. If you do find an issue, please report the problem on Tech Solutions and send the ticket to the BIRT area. We will then work with you to resolve the issue.  The preproduction system may be unavailable between noon – 2:00 p.m. daily. Production Cognos will be available as regularly scheduled at noon on Sunday, April 27. We do not expect any issues in production, if you have any questions or concerns please contact us via Tech Solutions or the Help Desk. Wayne State University Sun, 20 Apr 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=14001 Maintenance to the WSU Voicemail System April 5-6 & April 12-13 http://computing.wayne.edu/news-item.php?id=13862 The WSU Voicemail System will be undergoing scheduled system maintenance over the next two weekends. Maintenance will be performed from Saturday, April 5 at 10pm through Sunday, April 6 at 8am and Saturday, April 12 at 10pm through Sunday, April 13 at 8am. Note: This extended system maintenance is starting four hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. This system maintenance should not cause any major disruptions in voicemail service.  April 5-6 This weekend's maintenance may cause a minor disruption for Virtual Number users only. During the maintenance window, calls may go directly to voicemail without ringing. All voicemails can still be retreived in the normal manner. April 12-13 Message waiting indicators will be reset as part of next weekend's maintenance. During this period, message indicators may not accurately reflect the contents of your voice mailbox. Voicemail messages can still be left and retrieved. We recommend you check your voicemail periodically throughout the day. Indicators should be working correctly by Sunday evening, April 13. If you have questions or need assistance with your voicemail, call the Network Services Help Desk at (313) 577-1977. Wayne State University Wed, 09 Apr 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=13862 Qualtrics Survey Software now available across campus free-of-charge http://computing.wayne.edu/news-item.php?id=13919 The Qualtrics Research Suite is now available free-of-charge across campus to Wayne State students, faculty, and staff. The application is a user-friendly, feature rich, web-based survey tool which allows users to build, distribute, and analyze online surveys, collaborate in real-time, and export data in multiple formats. Staff are all automatically subscribed to Level 2 benefits which include 25 surveys, 100 questions, and 1000 responses per year. Use Qualtrics to survey your customers and gain feedback on your services! With Qualtrics you can: Create surveys with embedded video, audio, and graphics Send and track participation invitations  Utilize polls and website feedback tools Export data directly to SPSS, CSV, PDF, Word, Excel, and PowerPoint Access Qualtrics today by visiting qualtrics.wayne.edu and signing in with your AccessID and password.  Existing Qualtrics users can easily migrate their current accounts to a Wayne State account. For more information, visit computing.wayne.edu/qualtrics. Wayne State University Tue, 08 Apr 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=13919 Reminder to Banner Users: Update Java today http://computing.wayne.edu/news-item.php?id=13710 Why am I receiving  this notice? You are receiving this notice because you use Banner, and we want to be sure that you have continuous access to the system. There is a minor technical change that may affect your desktop computer's ability to access Banner. If you are the person that updates your desktop computer, then it is especially important that you read the info below and take action before March 16. Summary Computing & Information Technology (C&IT) staff are upgrading Banner on Sunday, March 16, 2014. Java7u51 will be needed to display Banner correctly. This latest version of Java contains the latest security patches for your browsers.  Note: Application Xtender users will continue to use Internet Explorer exclusively.   Banner users will need to install a Java update before March 16 to continue using Banner forms. Affected services Banner What Banner users need to do... Install a Java update on your computer (if needed). Note: Java needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on March 16, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer:  Download and install the Java update: https://www.bantest.wayne.edu/jre-7u51-windows-i586.exe DeskTech customers will automatically be updated and can disregard this message. Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2 a.m. to 8 a.m. on Sunday morning, March 16. To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, March 16 to make sure the computer they use to access Banner is running Java 7update51. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help Common Java issues and solutions are available on the IT Knowledge Base at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=2355  If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ Wayne State University Thu, 13 Mar 2014 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=13710 Blackboard unavailable Sunday, March 9 from 12am-8am http://computing.wayne.edu/news-item.php?id=13635   Summary Computing & Information Technology staff will be performing routine system maintenance on Sunday, March 9, 2014. Blackboard will be unavailable on Sunday, March 9, from 12:01 a.m. to 8:00 a.m. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday morning, March 9, 2014. Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Thu, 06 Mar 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13635 C&IT Help Desk now using Tech Solutions to better assist you http://computing.wayne.edu/news-item.php?id=13613 At C&IT, our ultimate goal is to help students, faculty and staff members be successful at Wayne State. And, if you ever run into technology problems, friendly and knowledgeable support is available from our Help Desk.  If you have recently contacted the C&IT Help Desk, you may have noticed we are now using Wayne State Tech Solutions. Tech Solutions has enabled us to provide better and more efficient service to you. Every call to the Help Desk, every issue reported by DeskTech users, and every problem C&IT encounters are now tracked in Tech Solutions as tickets. Tech Solutions is exactly that - one central place to find solutions for all of your technology needs. Report problems, request services, and find existing solutions to save yourself time. If you don’t want to explore a new product, don’t worry - call the Help Desk like you always have and the only difference you will see is a more informative confirmation email! As always, you can contact the C&IT Help Desk for any of your Wayne State tech support needs via phone at (313) 577-4778, via email at helpdesk@wayne.edu, or via Live Chat. Wayne State University Wed, 05 Mar 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13613 Select Banner users will need to update Java http://computing.wayne.edu/news-item.php?id=13608 Banner User: The next time you log in to the pre-production Banner environment, you will be prompted to upgrade to Java 7update51. This version of Java is not currently compatible with the production Banner environment, but there is a workaround.  You will need to whitelist the Banner URL for production. Instructions on how to do that are available at https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=46121 If you have any questions, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. DeskTech customers will be automatically upgraded and can disregard this message.    Wayne State University Fri, 28 Feb 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13608 UROPConnect - The New Hub for Undergraduate Research http://computing.wayne.edu/news-item.php?id=13489 Wayne State University Fri, 14 Feb 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13489 Now accepting applications for the C&IT Scholarship! http://computing.wayne.edu/news-item.php?id=13200 C&IT is pleased to announce the first annual C&IT Endowed Scholarship for undergraduate students in technological fields. The award recognizes scholastic achievement, encourages continued progress, and provides financial and technological assistance for completing degree requirements. This award is made possible through generosity of current and past employees, corporate philanthropy, and C&IT's innovative entrepreneurial activities. This year, the scholarship award will be a Dell Venue tablet and approximately $1500. Apply by March 31, 2014 to be considered for the scholarship. Application information, rules, and the full details are available at computing.wayne.edu/scholarship. Wayne State University Thu, 13 Feb 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13200 Phishing Alert: "This Mail is from Administrator Help Desk" http://computing.wayne.edu/news-item.php?id=13412 UPDATE 2/13/14: C&IT security specialists have advised the Wayne State community to be especially aware of phishing emails coming from addresses ending in "@siena.edu" and websites with URLs ending in "jimdo.com". Be cautious and remember: never share your password. C&IT has received multiple notices of a new phishing attempt. This email is especially dangerous as the senders have used the Wayne State name both in the linked URL and in the email address display name. Please be mindful of the security tips you already know - never share your password, always doublecheck the URL to make sure that "wayne.edu" is the LAST text before a slash, and it's always safer to call the Help Desk if you are suspicious of an email. If you have entered any information on this site or have any other security concerns, contact the C&IT Help Desk as soon as possible. The full text of the phishing email is below: From: "WSU Help Desk" <bm21bodm@siena.edu> Sent: Thursday, February 6, 2014 3:36:57 PM Subject: This Mail is from Administrator Help Desk Your mailbox is full.   138MB    131MB      Your mailbox can no longer send messages. This is the Help desk Program that periodically checks the size of your e-mail space. The program runs to ensure your inbox does not grow too large, re-validate your email CLICK HERE for update of your Email. Failure to submit the admin required info for update it will render your e-mail in-active from our database. Help desk! Account Services Wayne State University Thu, 13 Feb 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13412 Tomorrow - Data Privacy Webinar: Location, Location, Location http://computing.wayne.edu/news-item.php?id=13290 Kick off Data Privacy month by joining your colleagues for the free EDUCAUSE Live! Data Privacy Webinar: Location, Location, Location.  Speaker: Robert Ellis Smith, privacy expert and publisher of Privacy Journal Date: January 30, 2014 Time: 1-2 p.m. ET Location: TRC located in the Purdy/Kresge Library Description: Join C&IT for this free, hour-long webinar, "Location, Location, Location." Two contradictory federal court decisions in 1979 and in December 2013 focus on whether the National Security Agency’s massive data collection program is constitutional. The NSA argues that their actions are legal because they do not probe into the content of phone calls, only the digits dialed to and from a phone. A 1979 U.S. Supreme Court opinion held that collecting data on dialed phone numbers, but not acquiring the content of the calls does not require a prior court order. Today that decision is no longer fitting. The extent to which many people rely on their phones means dialing information establishes patterns of personal relationships and can reveal private interests, needs, and even our locations. This information can include employment or credit information, and can be far more sensitive than our commonly disclosed medical and financial records. It has the potential to be every bit as revealing and damaging as the content of our conversations.  Everyone who is exposed to this new technology must recognize this new reality. The principles of fair information practice do not fit this important change in sensitivity. And, of course, the new reality may change again in an instant. This is an example of how learning the historical development of privacy concerns helps us focus our efforts on what is most important today, not on concerns of the last century. Light refreshments will be provided. Wayne State University Wed, 29 Jan 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13290 Phishing Alert: "Centre Wayne" http://computing.wayne.edu/news-item.php?id=13321 C&IT has received reports of a new phishing email directed at members of the Wayne State community - a copy of the message and a screenshot of the phishing site are below. Remember: never share your password with anybody, including people or entities claiming to represent Wayne State. If you are suspicious of a site, check the address bar. If the last characters before the slash are not "wayne.edu", DO NOT enter your AccessID or password. If you have any questions or you are concerned about the security of your account, call the C&IT Help Desk immediately at (313) 566-4778. Wayne State University 42 W. Warren Ave. Detroit, MI 48202 (313) 577-2424 A private message have been sent to you by the HEAD of department. Use the link below to Login and view your message. hxxp://news-upwayne-state-university.yolasite.com/ Sign. HEAD of department Info Centre Wayne 2014 Wayne State University Wayne State University Wed, 29 Jan 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13321 Phishing Alert: "Validate Mailbox!" Message http://computing.wayne.edu/news-item.php?id=13303 C&IT has heard numerous reports of a new phishing attempt aimed at members of the Wayne State community. If you see the message below, DO NOT REPLY, do not click on the link, and delete it immediately. If you believe you have fallen victim to this phish or have any other concerns about the security of your account, call the C&IT Help Desk at (313) 577-4778. Full contact details can be found at the bottom of this page. From: Wayne State University Help Desk   To:  Sent: Thursday, January 23, 2014 3:15 PM  Subject: Validate Mailbox!  kindly visit our scheduled Internet Validation Form! CLICK HERE to validate your account.  For more information on phishing, visit http://www.computing.wayne.edu/security/phishing.php. Wayne State University Thu, 23 Jan 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13303 January 28 kicks off Data Privacy Month http://computing.wayne.edu/news-item.php?id=13260 Wayne State University Fri, 17 Jan 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13260 Banner users, do not install Java 7 update http://computing.wayne.edu/news-item.php?id=13232 Wayne State Banner users: Oracle is scheduled to release an update for Java 7 on Tuesday Jan 14. The update will likely be automatically downloaded to Windows computers.  Afterwards you may see a dialogue box asking for permission to install the update. C&IT recommends that you do not install the update as it will prevent you from accessing Banner.  Instead choose to skip (or block) the update. Note that most DeskTech-managed Windows computers are configured to bypass Java 7 updates, so they should not be affected.  If you accidentally do install the update and cannot access Banner, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 14 Jan 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13232 Have Your Syllabus Posted in Blackboard Today! http://computing.wayne.edu/news-item.php?id=13184 The following message was sent to all current Wayne State faculty on January 8, 2014. C&IT’s Blackboard Support Team would like to help you with uploading your course syllabus, formatted as a PDF file, to your Blackboard course site. We will also enable the course to allow student access. Simply attach your syllabus and the course CRN in your REPLY to this message. This action grants us permission to add the syllabus and enable the course. We will then contact you when these tasks have been completed. If you have questions, please email us at bbadmin@wayne.edu or call us at (313) 577-9457. The Blackboard Support Team Wayne State University Wed, 08 Jan 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13184 "C&IT Help Desk Team" Phish Reported http://computing.wayne.edu/news-item.php?id=13157 C&IT began receiving reports of the below phishing message on December 26. If you see this message, please delete it right away and do not click on the link. If you have clicked the link or have any concerns about the security of your account, please contact the C&IT Help Desk at (313) 577-4778. Subject: C&IT Help Desk Team From: "C&IT Help Desk" <at03craw@siena.edu> To: undisclosed-recipients:; Due to the recent upgrade in our C&IT server to serve you better, Please note that all WSU users are mandated to update their login details in other to enjoy the new upgrade. You would be blocked from sending and receiving emails if not confirmed within 24hrs of receiving this automated mail.You are required to update through the link below. UPGRADE HERE <http://webmailwayneeduupdate.jimdo.com/> 2013 Wayne State University Wayne State University 42 W. Warren Ave. Detroit, MI 48202 Wayne State University Thu, 02 Jan 2014 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13157 University closed December 24-January 1 http://computing.wayne.edu/news-item.php?id=13146 The University will be closed for the holiday from Tuesday, December 24, 2013 at noon through Wednesday, January 1, 2014. Normal business hours will resume on Thursday, January 2, 2014. C&IT Help Desk calls and emails will be addressed in the order they were received beginning on January 2. To report a system or a network outage, please call Enterprise Operations at (313) 577-4750. Wayne State University Mon, 23 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13146 Wi-Fi Upgrades Rolling Out Across Campus http://computing.wayne.edu/news-item.php?id=12549 Update: Access Point installations are proceeding as planned. Buildings that have been upgraded are crossed out below. Following summer upgrades to Atchison Residence Hall, The Towers Residential Suites, and Ghafari Hall, Wayne State C&IT is pleased to announce a new series of Wi-Fi upgrades rolling out across campus starting next week. We are preparing to install new wireless access points in many of the busiest areas on campus, starting with the Adamany Undergraduate Library. Construction has already begun on wiring and setups for the new access points to be installed next week. Please pardon our dust as you see employees preparing access point sites in the next weeks. The Undergraduate Library is the first location receiving upgrades, but this is a campus-wide rollout which includes: Old Main Manoogian Hall General Lectures State Hall Pharmacy (Eugene Applebaum College of Pharmacy and Health Sciences) Student Center Building Purdy/Kresge Library Law Classroom Law School Prentis Building DeRoy Auditorium McGregor Conference Center Mort Harris Recreation and Fitness Center Bioengineering Oakland Center (Farmington Hills) Bonstelle Theatre If you experience connectivity issues in these or any other buildings, please report it to C&IT so we can look into it and resolve the problem as soon as possible. Contact the Help Desk at helpdesk@wayne.edu, (313) 577-4778, @WayneStateCIT on Twitter, or via Live Chat at computing.wayne.edu. Wayne State University Mon, 16 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12549 Wayne State VPN will be upgraded on Sunday, December 15 http://computing.wayne.edu/news-item.php?id=13101 The Wayne State Virtual Private Network (VPN) service will be upgraded on Sunday, December 15, from 6-8 a.m. During this time access to the university network through the VPN connection will not be available. This upgrade adds support for the following operating systems and browsers: Windows 8.1 (Windows Blue) and Internet Explorer 11 (IE11) OS X Mavericks (OS X v10.9) and Safari 7 After the system upgrade is complete, you will be prompted to update the companion VPN software on your computer. The VPN allows you to securely access Wayne State's network including Banner and Cognos wherever you are. All you need is an Internet connection and your AccessID and password to begin. Connect to the Wayne State VPN at vpn.wayne.edu. Note: This upgrade falls within the normal C&IT maintenance window. If you have questions about the VPN, feel free to contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Fri, 13 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13101 Establish a web presence for your course on Blackboard http://computing.wayne.edu/news-item.php?id=13103 The following message was sent to Wayne State faculty on December 13, 2013. If you are interested in establishing a web presence for your course, please send an email to bbadmin@wayne.edu. Wayne State Faculty: The Blackboard (Bb) Support Team would like to assist you establish a web presence for your course.  If you agree to participate, we will upload your course syllabus, formatted as a PDF file, to your Blackboard course site.  We will also enable the course to allow student access. Please note that there are features in Bb that will help students, even though you may not use Blackboard for other instructional purposes.  For example, the Important WSU Offices and University Policies, which is a module in every course, provides links to university resources, that are immediately available to your students. We would sincerely appreciate your serious consideration of our offer.  Please attach your syllabus and the course CRN in your REPLY to this message.  This action grants the Bb Support Team permission to add the syllabus and enable the course.  We will contact you when the action has been completed. If you have questions, please email us at bbadmin@wayne.edu or call us at (313) 577-9457. -- The Blackboard Support Team bbadmin@wayne.edu Wayne State University Fri, 13 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13103 "Update Your Account" Phish http://computing.wayne.edu/news-item.php?id=13104 C&IT has received reports of a new phishing message sent specifically to Wayne State email addresses. There is no malware or other dangerous software attached to the email, so your computer is not at risk. The linked page has also been blocked on the Wayne State networks, but you can still access it from off-campus. If you have fallen victim to this message or have concerns about the security of your account, please contact the C&IT Help Desk as soon as possible at (313) 577-4778. The message is shown below. From: WSU Help Desk <ar10icke@siena.edu> Date: December 13, 2013 3:38:16 PM GMT-05:00 To: undisclosed-recipients:; Subject: Update Your Account To avoid service interruption.   Dear: Wayne State University Webmail Email Account users.   Alert emergency system and Wayne State University Emergency Notification System, Please make sure you updated your account information per the instructions below.   Simply Click on the link to updated your account   http://updatesecure.jimdo.com/   NOTE:If unable to click the link, you are advised to copy and paste it in a new browser. Regards, Mail System Administrator Copyright 2013 E-mail Account Upgrade --------------------------------------------------------- Copyright © 2013 Corporation. All rights reserved. Webmail Maintenance Team Wayne State University Fri, 13 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13104 ODS upgrade is complete as of December 7, 2013 http://computing.wayne.edu/news-item.php?id=13033 The ODS upgrade is complete and reflects all updates as of Saturday evening.  The ODS and Cognos are available as regularly scheduled for Sunday, Noon - 8:00 pm.  Wayne State University Mon, 09 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13033 Wi-Fi problems -- Mon Dec 2 @ 9:00am http://computing.wayne.edu/news-item.php?id=12998 **THIS ISSUE WAS RESOLVED AT APPROXIMATELY 9:30am, Monday, December 2.** WSU Students, Faculty, & Staff, There is a system problem this morning that is affecting WSU's Wi-Fi service. Users at multiple buildings cannot log in to the WSU or WSU-SECURE wireless networks.  You may see the error message "username/password is incorrect". C&IT is aware of the issue and is currently working to resolve the situation as quickly as possible. Your patience is appreciated.  If you have any questions, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Mon, 02 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12998 ODS 8.4.1 Upgrade this weekend, starting December 6th http://computing.wayne.edu/news-item.php?id=13006 Summary Computing & Information Technology (C&IT) will upgrade the ODS to version 8.4.1 this weekend.  The ODS will be unavailable from Friday, December 6, at 6:05 p.m. until Sunday, December 8, at 8 p.m. Affected  Services All reporting functions from the ODS and Cognos will be unavailable during this time. This includes aspects of the Researchers Dashboard, Alert, SAMS portal, and ProCard Historical Transactions. What you need to do? No action is necessary at this time.  Documentation for this release is available today here.  The metadata will be available on Monday, December 9.   Important Dates: Friday, December 6 at 6:05 p.m. until Sunday, December 8 at 8 p.m.   For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778 or, call David Brisbois at (313) 577-4757.   Wayne State University Mon, 02 Dec 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=13006 Banner Administrative System upgrade completed successfully http://computing.wayne.edu/news-item.php?id=12995 The Banner System upgrade to release 8.6 scheduled for November 30 - December 1, 2013 was completed successfully.   Ellucian documentation for Banner and its modules is available in Pipeline under the Employee tab. You can access the information in the left information channel under "Banner Administrative Systems" by clicking the "Banner Documentation" link. We'd like to thank everyone who assisted with this upgrade process. We also thank the university community for your patience and cooperation while systems and services were unavailable. If you have any questions about the Banner upgrade, please call the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Sat, 30 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12995 Solve Your Internet Issues and Wireless Woes http://computing.wayne.edu/news-item.php?id=12984 Are you having connectivity issues with the Wayne State Wi-Fi networks? Our first tip for anybody accessing the Internet at Wayne State is to use WSU-SECURE for the best connection. Once WSU-SECURE is set up, delete any other Wayne State networks from your device WSU-SECURE doesn’t require you to login each time you access the Internet, so it reduces strain on our wireless access points WSU-SECURE is a more secure network that will keep your data safe Switching between networks (such as WSU and WSU-SECURE) will only add traffic to our wireless access points - call the Help Desk to report the issue instead If using WSU-SECURE does not solve the problem or you suspect there is a network problem, contact C&IT so we can investigate and resolve the issue. C&IT is always working to ensure everybody has the best wireless Internet experience, but we can only improve our systems if we know where there are problems. Contact C&IT at (313) 577-4778, helpdesk@wayne.edu, @WayneStateCIT, or via Live Chat. To help us locate/fix problems, please include your Wayne State AccessID (e.g. xy1234), the location you were trying to access the Internet (building and floor), and the day/time you were trying to access the Internet. Wayne State University Wed, 27 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12984 REMINDER: System and service availability during the Banner upgrade, Saturday, Nov. ... http://computing.wayne.edu/news-item.php?id=12953 Summary The Banner Administrative System is being upgraded to release 8.6 from 12:01 a.m., Saturday, November 30, 2013 through Sunday, December 1, 2013.  Affected services and systems All WSU: The university's Pipeline portal will be available intermittently during the upgrade period. Note: Intermittent availability means the system can go down unexpectedly at any time. Students: Not available: Self-Services through WSU Pipeline, such as registering for classes, looking up or requesting transcripts, viewing grades, checking financial aid, paying tuition or fees. Available for information look-up only, Class Schedule (limited version). Faculty: Not available: Self-Services through WSU Pipeline, such as downloading class lists, approving withdraw requests, processing a grade change, researcher’s dashboard and STARS. Available: Cognos with data dated Thursday, Nov. 28. Administrative staff and management: Not available: Self-Services through WSU Pipeline, such as completing or approving timesheets, viewing paycheck, benefits, or other personal information. Workflow, ApplicationXtender and STARS. Available: Cognos with data dated Thursday, Nov. 28. Note: WSU email (Wayne Connect) and Blackboard are NOT affected and can be accessed directly at: https://connect.wayne.edu http://blackboard.wayne.edu What you need to do Complete work that requires using Banner administrative data before the upgrade starts on Saturday, Nov. 30, or plan to delay it until after the upgrade, when Banner becomes available on Monday, Dec. 2. The Banner upgrade does not require any changes to your Web browser or desktop computer. For assistance If you have any questions about the Banner upgrade, please call the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Fri, 22 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12953 Phishing Scams and Identity Theft common during the Holiday Season http://computing.wayne.edu/news-item.php?id=12927 Consumers are not the only ones getting ready for the holiday season. Cyber criminals are excited and prepared for the shopping season too.  Whether you are going to shop, book travel arrangements or pay your bills don't let cyber criminals ruin your holiday cheer.  Be cautious and consider the actions you are taking online. Fraudulent emails adopt many different forms and may appear legitimate by incorporating company brands, colors, or other legal disclaimers from common sites like UPS, Amazon, and Fedex. For more examples, check out the Department of Homeland Security article on seasonal scams. Before you click, remember: WSU will NEVER ask you to send your AccessID and password in an email message. NEVER share your password with anyone. If you get an unexpected email message suggesting dire consequences unless you click on a link to log in right away, it's probably a phish. For more tips on how to protect yourself and stay safe online, visit the C&IT Phishing information page. If you have additional questions, feel free to contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Wed, 20 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12927 REMINDER: Update your S/C/D or dept. info NOW for the WSU Directory http://computing.wayne.edu/news-item.php?id=12928 C&IT is updating the WSU Faculty & Staff Directory, and we need your help! Please make sure that one person in your department or division takes responsibility to review the directory information and submits updates as indicated below. To ensure timely updates, all changes to directory content need to be submitted by Wednesday, November 27, 2013. The directory will now be accessible online with options to print the most up-to-date departmental, faculty, and staff information. Here’s how to update your directory listing: Visit http://wayne.edu/directory-review/ If the listing for your unit is correct, then you need to do nothing. If any changes are needed, simply click the Edit button to the left of your listing, enter your own information, and make the changes in the fields below. When you have finished your changes, simply press Submit. If you need to add a new listing, select Add at the top of the Directory Review page. Note: This update is only for school/college/division listings. Find instructions for updating personal information here. Please feel free to contact the Network Services Help Desk with any questions at (313) 577-1977. We appreciate your continued assistance in maintaining the most accurate WSU Faculty and Staff Directory possible. Wayne State University Wed, 20 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12928 System and service availability during the Banner upgrade, Saturday, Nov. 30 - Sunday, Dec. 1 http://computing.wayne.edu/news-item.php?id=12905 Summary The Banner Administrative System is being upgraded from 12:01 a.m., Saturday, November 30, 2013 through Sunday, December 1, 2013.  Affected services and systems WSU Pipeline will be available intermittently during the upgrade period. However, the Self-Service functions in Pipeline (e.g., checking pay stubs, completing time sheets, applying for financial aid, registering for classes, class lists, etc.) will NOT be available during the upgrade because they require access to Banner data. Cognos will be available on Saturday, November 30, with data dated, Thursday, November 28. Note: WSU email (Wayne Connect) and Blackboard are NOT affected and can be accessed directly at: https://connect.wayne.edu http://blackboard.wayne.edu What you need to do Complete work that requires using Banner administrative data before the upgrade starts on Saturday, Nov. 30, or plan to delay it until after the upgrade, when Banner becomes available on Monday, Dec. 2. The Banner upgrade does not require any changes to your Web browser or desktop computer. For assistance If you have any questions about the Banner upgrade, please call the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Fri, 15 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12905 Wayne Connect unavailable during system maintenance, Nov. 17 http://computing.wayne.edu/news-item.php?id=12871 Scheduled system maintenance will be performed on Wayne Connect from 2 a.m. to 6 a.m., Sunday, November 17. Wayne Connect will NOT be available during this time. This update will address compatibility issues with Outlook 2013. Find installation instructions and download links for the new Zimbra Connector for Outlook here. Note: Users may be prompted to update their connector after the upgrade.  This system maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. Check the System Status page for the current status of Wayne Connect and other Wayne State systems: http://computing.wayne.edu/status/ If you have any questions or need assistance with Wayne Connect, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Wed, 13 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12871 Make Sure Your Emails Reach Their Destination with the GAL http://computing.wayne.edu/news-item.php?id=12895 One of the great features of Wayne Connect email is the Global Address List, also known as the GAL. With the GAL, you can lookup any Wayne State student, faculty, or staff member by AccessID, email name, or name. When you're composing a new email in the Wayne Connect web interface, simply start typing a name or email address in the To: field (or the Cc: and Bcc: fields) to see a list of suggestions as to who you might be trying to reach. Outlook users also have access to the GAL. If you use Outlook along with Zimbra Connector for Outlook to sync contacts and more, you can access the GAL by opening your address book and clicking the Zimbra contacts. There, you can search the GAL just as you would on the Wayne Connect web interface. Using the GAL will make sure you are always sending to the correct and current email address for whoever you are trying to reach. If you change your name and get a new email address or even if you just change your custom email name, others will see it instantly. For more information on making sure your emails reach their destination, click here. For more information on the GAL, click here. Wayne State University Wed, 13 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12895 Phishing Alert - "Urgent Notice!" http://computing.wayne.edu/news-item.php?id=12897 Wayne State C&IT has received reports of a new phishing attack designed to acquire your AccessID and password. The email, with subject line "Urgent Notice!" reads as follows: Dear User, Due to the recent phishing attacks all active users are to secure their accounts via the attachment on this email. Do so immediately to avoid service suspension Wayne IT Secure The attached page is shown below. C&IT has blocked access to this page on the Wayne State networks, but you can still fall victim to this scam off campus or on a mobile computing device. DO NOT enter your AccessID and password on this page. If you receive this email, delete it immediately. If you have fallen victim to this phishing email or have any other concerns about the security of your account, please contact the C&IT Help Desk ASAP at (313) 577-4778. Wayne State University Wed, 13 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12897 Adobe Password Breach http://computing.wayne.edu/news-item.php?id=12852 You may be aware that Adobe was recently the victim of a hack of over 153 million accounts that exposed millions of passwords and password hints, among other confidential information. C&IT has analyzed the information that was made public to find risks to our users and found that over 3500 of these accounts belong to users who signed up with a Wayne State email address. Many more Wayne State users are at risk that we cannot identify simply because they created their account with a different email address. If you have an Adobe account, change your Adobe password immediately and be sure to change the password of any account that shares this password. To keep yourself safe in the future, do not use the same password for multiple accounts and use a password manager such as LastPass to store each unique password and keep keep them all safe. If you need any assistance or are concerned about the security of your Wayne State account, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Thu, 07 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12852 Phishing ALERT - CryptoLocker Ransomware Threat http://computing.wayne.edu/news-item.php?id=12814 Wayne State email users have been targeted with email attacks that infect Windows computers with a "ransomware" virus called CryptoLocker.  What does this virus do? When this virus infects a system, it immediately encrypts the user's data and possibly the data on any external drives (such as USB/thumb drives) or network share drives to which the machine is currently connected. Once the data has been encrypted, the virus prompts the user to pay money by a specified deadline to decrypt the data. If there is no response before the deadline, the key to decrypt files specific to the encrypted machine is destroyed. Once the files are encrypted there are no other alternatives EXCEPT to recover the data from an offline backup. What does this virus look like? A screenshot of CryptoLocker is below. If you see this on your computer, do not attempt to resolve the problem. See the "What should I do if I get infected?" section below. Will your Antivirus program protect you? At this time, both Symantec and other major antivirus vendors have updated signatures to this virus and prevent its infection. However, they do NOT not have a way to decrypt the files once they have been encrypted.  It is critical that you keep your antivirus active and updated daily. Remember, Wayne State students, faculty, and staff can download Symantec Endpoint Protection for free at clearinghouse.wayne.edu by following the yellow Visit Clearinghouse button, entering your AccessID and password, and clicking on the Free Software link at the top of the page.  What you can do to protect your computer and your data? Do NOT open attachments from people you are not expecting to get attachments from. This includes emails from printers saying they have sent you a scanned document, or from shipping companies stating there is a customer support issue. Continue to keep your antivirus signatures updated. Store your important files on the network which is recoverable and backed up daily. Contact your local support person for advice. What should I do if I get infected? Immediately disconnect your network cable or wireless switch, turn off your computer, and contact the C&IT Help Desk at (313) 577-4778. Do not attempt to move files or circumvent the problem. What is C&IT doing about it? We have blocked email to campus mail servers that match known signatures for these attachments. However, be aware that attackers often make subtle changes to circumvent such controls. We are monitoring for any evidence that this ransomware has impacted campus machines. We are staying on top of developments and other means to thwart this attack. We are working with IT groups across campus to implement awareness and technical control measures. Wayne State University Wed, 06 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12814 Update your S/C/D or dept. info NOW for the WSU Directory http://computing.wayne.edu/news-item.php?id=12804 Dear Wayne State Employee, C&IT is updating the WSU Faculty & Staff Directory, and we need your help! A number of people within your school, college, or division may be receiving this message, so please make sure that one person takes responsibility to review the information and submits updates as indicated below. To ensure timely updates, all changes to directory content need to be submitted by Wednesday, November 27, 2013. The directory will now be accessible online with options to print the most up-to-date departmental, faculty, and staff information. Here’s how to update your directory listing: Visit http://wayne.edu/directory-review/ If the listing for your unit is correct, then you need to do nothing. If any changes are needed, simply click the Edit button to the left of your listing, enter your own information, and make the changes in the fields below. When you have finished your changes, simply press Submit. If you need to add a new listing, select Add at the top of the Directory Review page. Note: This update is only for school/college/division listings. Find instructions for updating personal information here. Please feel free to contact the Network Services Help Desk with any questions at (313) 577-1977. We appreciate your continued assistance in maintaining the most accurate WSU Faculty and Staff Directory possible. --- WSU Faculty and Staff Directory Editor FSD_Editor@lists.wayne.edu Computing and Information Technology Wayne State University Wayne State University Mon, 04 Nov 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=12804 Alternate way to find CRNs for Winter 2014 registration http://computing.wayne.edu/news-item.php?id=12746 Students trying to register for Winter 2014 classes have had slow response time from the Schedule of Classes server, classschedule.wayne.edu.   C&IT is aware of the system problem and we are working to restore normal service. We will send you a notice as soon as the problem is resolved. In the meantime, there is a temporary workaround for students to find CRNs and register for classes: Access WSU Pipeline and click on the Student tab. Under Registration, click Register/Add/Drop to begin. Click Register -- Add/Drop Classes, then choose the term for which you want to register and click the Submit button. If you have not already done so, you will now need to read and agree to select Wayne State policies. Click the Class Search button (located below the Add Classes Worksheet) to find the CRN for your course. Select your subject, then click View Sections next to the class you wish to take. Write down the five-digit CRN for your section. Click New Search to search for CRNs for each of the courses for which you are registering. Click Return to Menu, then access Register --  Add/Drop Classes again. Enter your CRNs in the Add Classes Worksheet, then click Submit Changes. Verify that you successfully registered for each of your classes. We apologize for any inconvenience and appreciate your patience. If you need any assistance, please contact the C&IT Help Desk at (313) 577-4778, helpdesk@wayne.edu, or via Live Chat. Wayne State University Sun, 27 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12746 Cognos 10.2 to be implemented on Sunday, November 10 http://computing.wayne.edu/news-item.php?id=12698 Summary Computing & Information Technology (C&IT) will be implementing Cognos 10.2 on Sunday, November 10, during the morning maintenance window. Affected Services None. Production services will not be impacted during their scheduled hours of availability. Report Writers: What do you need to do? Report writers have been able to test their programs in the pre-production area since September 3.   No errors have been reported since that date. Report Consumers: What do you need to do? This implementation will be transparent to report consumers. Important Dates Sunday, November 10  For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a Tech Solutions ticket for you. Or Call David Brisbois at (313) 577-4757. Wayne State University Tue, 22 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12698 New Phishing Email: "DEAR STAFF OF Wayne State University" http://computing.wayne.edu/news-item.php?id=12639 Wayne State C&IT has received reports of a new phishing email. A screenshot of the "DEAR STAFF OF Wayne State University" message appears below (click for a larger copy). The message is NOT LEGITIMATE and was NOT SENT by Wayne State University. Mousing over the link in the email message would reveal that the link does not connect to any official Wayne State webpage. If you received this message, please delete it immediately. Do NOT click on any of the links. If you did click on the link and entered your AccessID and password on the fake login page, please contact the C&IT Help Desk immediately at (313) 577-4778. Stay up-to-date with the latest phishing messages that have been caught at Wayne State. Visit the PhishTank: http://computing.wayne.edu/phishtank ​ Wayne State University Mon, 14 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12639 Campus closed? Snow days? Be among the first to know! http://computing.wayne.edu/news-item.php?id=12641 Did you know that Wayne State Broadcast Messaging lets you receive important updates from WSU (including campus closures) right on your phone? You don’t need a smartphone or a data plan - just any cell phone that can receive SMS messages. Broadcast Messaging is customizable. If you’re a student, you can choose to get new grade notifications delivered directly to your phone, but have housing announcements sent just to your Wayne Connect inbox so you can look at them when you have the time. If you’re an employee, you can receive messages about buildings you work in, general campus announcements, and more. And you can choose a different delivery method for each kind of message or the same method for everything. Most importantly, the WSU Police can send out messages to notify everybody signed up within minutes of any emergency. If campus is closed for weather or other reasons, you will be among the first to find out. This is the fastest way to be aware of important information on campus. Sign up today at broadcast.wayne.edu or look for Broadcast Messaging on your smartphone at m.wayne.edu. Wayne State University Mon, 14 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12641 Application Xtender Upgrade to 6.52 has been completed successfully http://computing.wayne.edu/news-item.php?id=12627 [The following message was distributed via email to: DeskTech, ApplicationXtender users, Tech Support, and the Help Desk] Summary Application Xtender has been upgraded to version 6.52   What you need to do: Before using Application Xtender you do need to upgrade your desktop. Instructions for installing the AX Web Access upgrade are available on C&IT's Website: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=2459 If you subscribe to C&IT Desktech this update has already been applied for you.  If you have administrator rights to your computer, you can download and install the update yourself.  If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. Remember…   Activity Date Not Recognized as part of Unique Key when Indexing Documents with AX 6.52   Review Knowledge Base article posted at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=24484   Important Dates Effective Sunday, October 13th, the upgrade was completed.     For Assistance If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Tech Solutions ticket for you, and the Document Management & Workflow Team will contact you to provide assistance.  Thank you. Wayne State University Sun, 13 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12627 Desktop Active X Controls need update before using new AX version 6.52 http://computing.wayne.edu/news-item.php?id=12545 [The message below was updated on October 11, 2013.] The new Active X controls for the ApplicationXtender 6.52 upgrade, as referenced in the below email, are now available at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=2459   Sorry for any inconvenience. [The following message was sent to WSU Tech Support and ApplicationXtender users on October 1, 2013] Summary During the normal maintenance window on Sunday, October 13, 2013, C&IT staff will upgrade Application Xtender (AX) from version 6.50 to 6.52.  In order to use AX 6.52 an update of the Active X controls on your desktop will be required.   Affected  Services None.  What do you need to do?   The new Active X controls need to be installed on your desktop before using AX 6.52.  These controls can be installed prior to Sunday, October 13, however; they cannot be used with the current version of AX 6.50.  Please coordinate with your technical support person to ensure they are installed before you first use AX 6.52 and after you are done using AX 6.50.   The new AX 6.52 version of the installer will be madeavailable on Thursday, October 10.  If you have administrative access to your computer, you can access the WxClientInstaller, which includes written installation instructions and all required Active X controls, at the Tech Solutions Knowledge Base on Thursday, October 10. Important Dates Thursday, October 10, new Active X controls are published at Tech Solutions Knowledge Base Article #2459 Sunday, October 13, AX is upgraded to version 6.52 replacing 6.50 Monday, October 14, install Active X controls prior to using AX 6.52 For Assistance If you have any questions or need additional assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance. Wayne State University Thu, 10 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12545 Activity Date Not Recognized as part of Unique Key when Indexing Documents with AX 6.52 http://computing.wayne.edu/news-item.php?id=12622 Summary With the implementation of AX 6.52 on Sunday, October 13th, the process for adding a page to an existing document will change. Affected  Services Application Xtender What you need to do: Review Knowledge Base article posted at: https://techsolutions.wayne.edu/MRcgi/MRTicketPage.pl?PROJECTID=4&MR=24484 Important Dates: Sunday, October 13th implementation of AX 6.52 For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a Tech Solutions ticket for you. You can also go to http://computing.wayne.edu/doc-management/index.php for additional information. Document Management Team will then contact you to provide assistance.  Or Call David Brisbois at 313-577-4757. Wayne State University Thu, 10 Oct 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12622 ODS Data Current to September 27 http://computing.wayne.edu/news-item.php?id=12519 The following message was sent to the Tech Support discussion list at 8:22 a.m. on September 30: There was an error in the process that updates the ODS this weekend.  The ODS currently reflects data as of Friday morning September 27th.  We will run the update process this morning.  The ODS will reflect updated data as of last night around noon today.   Thank you, David Brisbois, Director Document Management, Workflow and Reporting Wayne State University Sun, 29 Sep 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12519 Stay Safe: Free Download of Symantec Antivirus http://computing.wayne.edu/news-item.php?id=12468 Wayne State University Sun, 22 Sep 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12468 Wayne State Uses Salesforce to Drive its Culture Shift http://computing.wayne.edu/news-item.php?id=12430 Wayne State University Mon, 16 Sep 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12430 Exclusive Slate 7 Offer from HP Academy (PDF) http://computing.wayne.edu/news-item.php?id=12410 Wayne State University Thu, 12 Sep 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12410 Cognos 10.2 to be Implemented on Sunday, September 15 http://computing.wayne.edu/news-item.php?id=12318 --Update on September 13, 2013-- The upgrade scheduled for this weekend has been canceled due to a last minute issue.  We will reschedule in the near future. Thank you, David Brisbois, Director --Original Story from August 30, 2013-- Summary Computing & Information Technology (C&IT) will be implementing Cognos 10.2 on Sunday, September 15 during the morning maintenance window.  Affected  Services None. Production services will not be impacted during their scheduled hours of availability. Report Writers - What do you need to do? Report writers can test their reports from Tuesday, September 3 to Wednesday,September 11 in preproduction.  If you find any errors, please contact the BIRT team by end of business September 11. Report Consumers – What do you need to do? This implementation will be transparent to report consumers. Important Dates Sunday, September 15 - production. Tuesday, September 3 to Wednesday,September 11 - testing in preproduction.  For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a ticket for you. For further assistance, call David Brisbois at (313) 577-4757. Wayne State University Thu, 29 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12318 Email Phish Warning: "New Course Form" http://computing.wayne.edu/news-item.php?id=11746 Wayne State students, faculty, and staff have reported a new phishing email that claims to be from Blackboard. A screenshot of the "New Course Form" message appears below. The message is NOT LEGITIMATE and was NOT SENT by Wayne State University. Mousing over the link in the email message would reveal that the link does not connect to Wayne State's Blackboard server, blackboard.wayne.edu. If you received this message, please delete it immediately. Do NOT click on any of the links. If you did click on the link and entered your AccessID and password on the fake login page, please contact the C&IT Help Desk immediately at (313) 577-4778. Stay up-to-date with the latest phishing messages that have been caught at Wayne State. Visit the PhishTank: http://computing.wayne.edu/phishtank   Wayne State University Wed, 28 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11746 Pipeline Performance Issues http://computing.wayne.edu/news-item.php?id=12310 WSU Pipeline has been experiencing intermittent performance issues. We have received reports of slow response time, difficulty logging in, and sessions disconnecting. C&IT staff members have been assigned to resolve this situation as quickly as possible. During times when Pipeline is not operating normally, please be patient, or try using Pipeline again after 15-20 minutes. Remember, you can always bypass Pipeline and access the following systems directly: Blackboard, Banner, Cognos, STARS, and Wayne Connect. We regret any inconvenience caused by this problem. If you have any questions, please contact the C&IT Help Desk at (313) 577-4778 or send an email to helpdesk@wayne.edu. Wayne State University Wed, 28 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12310 Labor Day Sale from HP Academy! (PDF) http://computing.wayne.edu/news-item.php?id=12311 Wayne State University Wed, 28 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12311 35% Discount on HP ElitePad (PDF) http://computing.wayne.edu/news-item.php?id=12224 Wayne State University Mon, 19 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12224 Establish a web presence for your course on Blackboard http://computing.wayne.edu/news-item.php?id=12226 Wayne State Faculty: The Blackboard (Bb) Support Team would like to assist you to establish a web presence for your course. If you agree to participate, we will upload your course syllabus, formatted as a PDF file, to your Blackboard course site. We will also enable the course to allow student access. Please note that there are features in Bb that will help students, even though you may not use Blackboard for other instructional purposes. For example, the Important WSU Offices and University Policies, which is a module in every course, provides links to university resources, that are immediately available to your students. We would sincerely appreciate your serious consideration of our offer. Please attach your syllabus and the course CRN in your REPLY to this message. This action grants the Bb Support Team permission to add the syllabus and enable the course. We will contact you when the action has been completed. If you have questions, please email us at bbadmin@wayne.edu or call us at (313) 577-9457. -- The Blackboard Support Team bbadmin@wayne.edu Wayne State University Mon, 19 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12226 Upgrades Completed - COEUS, Researcher's Dashboard, eProp Available for Use http://computing.wayne.edu/news-item.php?id=12215 The following migration was completed ahead of schedule. All systems are available for use. Summary The COEUS grant management system, the Researchers' Dashboard, and eProp will all be unavailable from   Thursday August 15 5:00 PM until Tuesday August 20th 5:00 PM. Why is this necessary? The COEUS database is being moved to a new platform.   What do I need to do? Researchers needing to submit eProps should do so prior to Aug. 15 or make arrangements to route paper forms with their Grant and Contract Officer.   Contact information for Grant and Contract Officers can be found here.   We apologize in advance for this inconvenience. Wayne State University Sun, 18 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12215 August Deals from Dell (PDF) http://computing.wayne.edu/news-item.php?id=12167 Wayne State University Mon, 05 Aug 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12167 Back to School Deals from Dell! (PDF) http://computing.wayne.edu/news-item.php?id=12127 Wayne State University Wed, 31 Jul 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12127 Back to School deals from HP--Ends August 3, 2013 (PDF) http://computing.wayne.edu/news-item.php?id=12079 Wayne State University Sun, 28 Jul 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12079 Caution: "Urgent Notice" Phishing Email http://computing.wayne.edu/news-item.php?id=12041 Wayne State C&IT has received multiple reports of a phishing email being sent to faculty, staff, and students today. A screenshot of the image is below. Be aware that this email is not from Wayne State. The link takes you to a page that looks exactly like the Wayne Connect login page - THIS IS A FAKE PAGE. Do not click links in any suspicious emails and when accessing a Wayne State login page, type the URL or access the page via your own bookmark. If you have fallen victim to this phishing scam, call the C&IT Help Desk immediately at (313) 577-4778. For more information, you can always visit security.wayne.edu. Wayne State University Sun, 21 Jul 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12041 Slate Tablet offer from HP Academy (PDF) http://computing.wayne.edu/news-item.php?id=12025 Wayne State University Tue, 16 Jul 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12025 July Deals from Dell (PDF) http://computing.wayne.edu/news-item.php?id=12012 Wayne State University Thu, 11 Jul 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=12012 Fourth of July Sale from HP Academy http://computing.wayne.edu/news-item.php?id=11936 Wayne State University Wed, 26 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11936 Updated AT&T Discounts for WSU Faculty and Staff http://computing.wayne.edu/news-item.php?id=11931 Wayne State University Tue, 25 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11931 50% off Smartphones from AT&T for Students http://computing.wayne.edu/news-item.php?id=11932 Wayne State University Tue, 25 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11932 Special offers from HP Academy through June 23rd http://computing.wayne.edu/news-item.php?id=11843 Wayne State University Mon, 10 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11843 Phishing Alert: "Webmaster of Wayne State University!" http://computing.wayne.edu/news-item.php?id=11844 C&IT has been alerted of a new phishing attempt designed to steal your Wayne State account credentials. Always keep in mind some basic tips for protecting your information - only enter IDs and passwords on websites you know you can trust. Wayne State will never ask you for your password. Find a copy of the phishing attempt below. Subject: Webmaster of Wayne State University! Date: Mon, 10 Jun 2013 14:56:17 +0300 From: WSU <help@it.net> To: Recipients <help@it.net> Your University's Email account has been sending numerous spams emails from a foreign ip recently. As a result you may not be able to send new mail. However, you might not be the one promoting this Spam, as your e-mail account might have been compromised. To protect your account from sending spam mails, You are to confirm your true ownership of this account, Kindly follow the link below to confirm your ownership of the account. http://www.123contactform.com/sf.php?s=preview-601907&styleid=79172 Failure to do this will violate the University Policy. This will render your account inactive. NOTE!!: You will be sent a password reset message within 48 hours after undergoing this process for Security reasons. The office of Information Security will keep this updated if information should change, but we encourage all users to run their updates after the expected release of this patch. Wayne State University 42 W. Warren Ave. Detroit, MI 48202 (map) (877) WSU-INFO E-mail: support@it.net Wayne State University Mon, 10 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11844 TRC FACULTY SUPPORT TEAM WINS BLACKBOARD CATALYST AWARD http://computing.wayne.edu/news-item.php?id=11849 Wayne State University Mon, 10 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11849 Email Phish: "URGENT: IMPORTANT NOTICE" aka SpamKiller http://computing.wayne.edu/news-item.php?id=11804 Wayne State students, faculty, and staff have reported a new phishing email that claims to be from the "Management of Wayne State University" and includes an attachment with a fake "SpamKiller" installer. A screenshot of the "URGENT: IMPORTANT NOTICE" message appears below. The message is NOT LEGITIMATE and was not sent by Wayne State University management.  If you received this message, please delete it immediately. Do NOT open the SpamKiller attachment. It takes you to a fake login screen (seen here), where it will capture your AccessID and password and send them to Bad People. If you have already opened the attachment and filled out the form, then change your AccessID password immediately.  If you need assistance, please contact the C&IT Help Desk at (313) 577-4778. Stay up-to-date with the latest phishing messages that have been caught at Wayne State. Visit the PhishTank: http://computing.wayne.edu/phishtank If you have any questions or concerns about the security of your account, please contact the C&IT Help Desk immediately at (313) 577-4778. Wayne State University Tue, 04 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11804 Security Awareness Tip of the Day http://computing.wayne.edu/news-item.php?id=11800 Wayne State University Tue, 04 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11800 Blackboard Unavailable Morning of June 9 http://computing.wayne.edu/news-item.php?id=11803 Summary Blackboard will be unavailable from 12:01 a.m. through 8 a.m., Sunday, June 9, 2013 for system maintenance. Affected Services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will be unavailable. Duration 12:01 a.m. - 8 a.m., Sunday, June 9, 2013. For Assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. The status of Blackboard and other key WSU Systems is always available at: http://computing.wayne.edu/status/   This message was sent to Wayne State faculty, staff, and current students on June 5th, 2013. Wayne State University Tue, 04 Jun 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11803 Wayne State Tech Solutions: Problem? Solved. http://computing.wayne.edu/news-item.php?id=11751 Wayne State University Mon, 27 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11751 Introducing Tech Solutions a new way for faculty to get help with Blackboard and more http://computing.wayne.edu/news-item.php?id=11757 Wayne State Faculty: Computing & Information Technology has launched a new IT support and ticket tracking system.  The Blackboard Support Team will be using this system to document and track all issues and requests from faculty for Blackboard assistance.  Tech Solutions will allow us to follow and escalate issues in a timely, effective manner.   We are asking you to use the Tech Solutions system rather than email us with requests.  Instructions on how to complete a Quick Ticket are in this brief video:  http://www.screencast.com/t/hOtfP0Btc   Please note, you are still able to call Blackboard Support (Bbadmin) at (313) 577-9457.    Cindy Sulad Learning Management Systems Support Computing & Information Technology Wayne State University Wayne State University Mon, 27 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11757 Changes to Adobe Software and Software Clearinghouse availability http://computing.wayne.edu/news-item.php?id=11686 For several years the Software Clearinghouse has offered significant discounts on the Creative Suite line of products made available for purchase by students, faculty, and staff for personal and departmental use. On June 6, the Adobe Creative Suite 6 line of perpetually licensed software for student and employee personal use* will no longer be made available to the Software Clearinghouse. Adobe is moving their Creative Suite line of products to the Creative Cloud as a subscription, cloud-based platform. They are phasing out the perpetually licensed software. We are currently working with Adobe and our distributor to understand what role we may play in future sales of the Creative Cloud products and will provide updates to the WSU community as we have them. If you are interested in purchasing any version of the Creative Suite 6 software at these currently discounted prices, please place an order online prior to June 1, 2013, or send an email to the Software Clearinghouse at clearinghouse@wayne.edu with your intent to purchase. We will be placing our final order for these products during that week.  Note: Based on feedback and requests received we may stock a limited volume of the CS6 products after the June 6th date. https://commerce.wayne.edu/clearinghouse/customer/account/login/ If you have any questions, please contact the Software Clearinghouse at (313) 577-4060 or clearinghouse@wayne.edu. *Creative Suite 6 software for departmental use under our Contractual Licensing Program will continue to be made available until further notice.  If you are interested in ordering departmental use Adobe products and are unsure as to whether to purchase a perpetual license or a cloud subscription please contact us directly with questions. Wayne State University Thu, 16 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11686 The Latest Employee Discount from Sprint http://computing.wayne.edu/news-item.php?id=11645 Wayne State University Mon, 13 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11645 Students: Instant Credit and Monthly Discount from Sprint http://computing.wayne.edu/news-item.php?id=11646 Wayne State University Mon, 13 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11646 Summer deals from Dell for WSU students, staff, and graduates http://computing.wayne.edu/news-item.php?id=11637 Wayne State University Sun, 12 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11637 RESOLVED: Intermittent problems with WSU voicemail http://computing.wayne.edu/news-item.php?id=11624 Wayne State Faculty and Staff, The intermittent problem with WSU voicemail that started on May 8 has been resolved. The voicemail system is now properly handling all incoming calls, including the voicemail retrieval number, 7-3456.  If you experience any telephone or voicemail problems, please contact the IT Customer Services Help Desk, 7-1977.  Thank you for your patience. Wayne State University Wed, 08 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11624 Intermittent problems with WSU voicemail http://computing.wayne.edu/news-item.php?id=11621 Wayne State Faculty and Staff, We are currently experiencing an telephone system issue with WSU voicemail that is causing several intermittent problems: callers to WSU contact centers will sometimes get "ring-no-answer" instead of the contact center's standard greeting callers to office phones will sometimes get ring-no-answer instead of the prompt to leave a voicemail message when dialing 7-3456 to retrieve messages, the voicemail system sometimes does not answer Again this is an intermittent problem -- when it does answer a call, all voicemail system features work normally. C&IT's Telecommunications team is aware of this issue, and we are working with our vendors to resolve it as quickly as possible.   We will send an update when it is resolved.  We regret the inconvenience caused by this issue, and thank you for your patience. Wayne State University Tue, 07 May 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11621 ProfTech: Stop being a license plate http://computing.wayne.edu/news-item.php?id=11545 Wayne State University Mon, 29 Apr 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11545 Keep your inbox free of spam with custom filters http://computing.wayne.edu/news-item.php?id=11514 Wayne State University Wed, 24 Apr 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11514 Email Phish: "Emergency Notice" http://computing.wayne.edu/news-item.php?id=11508 Wayne State University has been the recipient of a new email phishing campaign, with numerous staff, faculty, and students reporting the following malicious email being delivered to them.  Please review this message and be aware that it is NOT LEGITIMATE and was not sent by Wayne State University.  All persons are advised to delete this message immediately if they receive it, and to NOT click on any of the links contained within. Please note the following characteristics of this latest Phishing attempt: The sender's address is NOT from wayne.edu; Poor capitalization; Different mismatching font sizes; Asking you to visit a link that DOES NOT end with wayne.edu; Asking you for your login information.   Keep yourself aware of the latest phishing messages affecting the University by visiting the PhishTank at http://computing.wayne.edu/phishtank.  If you have any questions or concerns about the security of your account, please contact the C&IT Help Desk immediately at (313) 577-4778. Wayne State University Mon, 22 Apr 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11508 Student Award Authorization Workflow Enhancements http://computing.wayne.edu/news-item.php?id=11509   Summary Computing & Information Technology (C&IT) will migrate enhancements to the Student Award Authorization workflow processes the morning of April 28, 2013. Maintenance should be completed by 8 a.m.   Affected  Services Banner Workflow for Student Award Authorizations Only. What you need to do: Please delete your browsing history (including temporary internet files, cookies and history) from your browser before creating or approving any new or existing award.  This will ensure that the revised updated pages will be loaded and your process will take advantage of the new features.  This needs to be done after 8:00 a.m. Sunday and before you update or add an award. Important Dates: April 28, 2013 6 a.m.-8 a.m. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a Call Tracker ticket for you. The Document Management Workflow team will then contact you to provide assistance. [This message was sent via email to Tech Sup, Help Desk, Desk Tech, and Student Award Authorization users.]   Wayne State University Mon, 22 Apr 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11509 7-Day Super Sale from HP Academy http://computing.wayne.edu/news-item.php?id=11483 Wayne State University Thu, 18 Apr 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11483 Ditch your office phone, route calls to your email inbox or mobile device http://computing.wayne.edu/news-item.php?id=11461 Always on the go? Have a personal cell or smartphone phone plan with ample usage minutes? Gartner, a global consulting firm, predicted that 40% of knowledge workers would desire to forgo traditional desk phones by 2013. Beginning May 1, you can do just that. Wayne State departments have the option to replace office landlines with Virtual Telephone Numbers. This service enhancement is available in two options: Voicemail only - All calls are routed directly to WSU Voicemail and messages are sent to your Wayne Connect inbox as an attachment. Mobile Routing - All calls are routed to your mobile number. Unanswered calls are routed to WSU Voicemail and messages are sent to your Wayne Connect inbox as an attachment. Note: There is no installation fee, just a recurring monthly fee to your department - which in many cases, is lower than current charges for standard desk phone service. Standard mobile phone usage charges will apply. To see if this option is right for you, please visit computing.wayne.edu/vtn. If you have any questions, please contact the IT Customer Services Help Desk at (313) 577-1977. Not interested in a Virtual Telephone Number? You can still receive a copy of voicemail messages in your Wayne Connect inbox free of charge. Visit computing.wayne.edu/voicemail for details. Wayne State University Wed, 17 Apr 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11461 DeskTech Customers: How to Update Windows 7 Computers http://computing.wayne.edu/news-item.php?id=11262 The following message was sent to DeskTech customers on March 19th, 2013. This message applies ONLY to DeskTech customers. If you have a Windows 7 computer that was recently replaced or configured for login with your AccessID, you will begin to receive updates on your computer using the DeskTech update system. These updates are critical to maintain the stability and security of your computer and our network. To apply updates, follow the instructions that pop up on your screen. For more information, including instructional screenshots and details on how you can apply updates at a time that works best for you, see this article on the Wayne State IT Knowledgebase: http://kb.wayne.edu/index.php?action=article&id=611&relid=41 The most notable change of this from our current practice is that there will be a forced reboot at the end of a grace period. This grace period will be at least a couple of days (with notifications) unless the patch is deemed excessively critical, in which case we may be forced to push a patch at an accelerated rate. Wayne State University Mon, 18 Mar 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11262 Discover Windows 8 with Microsoft-- A Hands-On Demonstration http://computing.wayne.edu/news-item.php?id=11211 Have you tried out Windows 8 yet? The newest operating system from Microsoft was designed with users in mind. The Start screen features the people, folders, files, and apps that matter most to you. And Start screen tiles refresh with live information to keep you up-to-date at all times.  Windows 8 is designed for desktops, laptops, tablets, and home theater PCs. Use the Windows 8 app store, Xbox Music, and keep all your files in the cloud - built into the heart of Windows 8. Find security, speed, and style on the latest devices, including touch-screen computers and tablets.  Join Microsoft in the Student Center Building for a hands-on opportunity to discover Windows 8. Trained representatives will show you the best new features, coolest highlights, and all Windows 8 can do for you. It's Windows reimagined and reinvented! Visit the first floor Student Center Building anytime from 10am-5pm, March 25-April 5 to talk to representatives, see demos, and try it for yourself.   Wayne State University Wed, 13 Mar 2013 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11211 Alert: Very Realistic New Phishing Attempt http://computing.wayne.edu/news-item.php?id=11118 Over the past few days Wayne State C&IT has been alerted about an email that was sent to many Wayne State faculty, staff, and students. This email looked like information about a Webmail Update. If you received this email, hopefully you recognized it as a phishing attempt. Unfortunately, this was one of the best phishing attempts we’ve seen. This scam was designed not only for users of Wayne Connect, but also those who forward their email and those who use an email client such as Microsoft Outlook. Take a look at the email (screenshot below, click for a larger view) and look for the signs that this was not a legitimate Wayne State communication. You might have noticed the From: field had a non-wayne.edu email address, the email did not use the words Wayne Connect, and the email was not formatted like most official Wayne State emails. These are all warning signs that this is a phishing email. Finally, the link led to a page that was nearly identical to the Wayne Connect login page. The final check is to look at the web address at the top of your browser. If it’s not connect.wayne.edu (or whatever website you mean to be on), close the window and type the address in yourself.  If you ever receive an email that you suspect at all of being a phishing attempt, delete it or report it immediately. For the security of your account, the safest way to access Wayne Connect or any service requiring a user ID and a password is to type the URL into your address bar. Links can trick you, but if you type in the address you know where you’re going. Wayne State University Mon, 04 Mar 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=11118 Java upgrade for Banner requires a software update on desktop computers http://computing.wayne.edu/news-item.php?id=11149 Note: All Banner users will need to install this update before March 10. This update is more current than the notice sent on February 19.    Why am I receiving  this notice? You are receiving this notice because you use Banner, and we want to be sure that you have continuous access to the system. There is a minor technical change that may affect your desktop computer's ability to access Banner. If you are the person that updates your desktop computer, then it is especially important that you read the info below and take action before March 10.   Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on Sunday morning, March 10, 2013. Java 1.6.0 Update 41 or higher will be needed to display Banner Forms over the Internet.   This latest version of Java contains the latest security patches for your browsers. Please note: Application Xtender users will continue to use Internet Explorer exclusively.   Banner users will need to install a Java update before March 10 to continue using Banner forms.   Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)".   What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_41 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on March 10, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Download the Java update and follow the directions to install it:  http://bantest.wayne.edu/jre-6u41-windows-i586.exe   Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2 a.m. to 8 a.m. on Sunday morning, March 10.   To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, March 10 to make sure the computer they use to access Banner is running Java 1.6.0_41.   Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php   Internet Explorer users can install Java after the upgrade on March 10 automatically the next time they access Banner. Firefox users must install Java using the link provided.   For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer.   For help Common Java issues and solutions are available on the IT Knowledgebase at: http://kb.wayne.edu/index.php?action=article&id=603&relid=31    If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.    As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology
 Wayne State University
 computing.wayne.edu                Wayne State University Fri, 01 Mar 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=11149 Important Information Regarding Illegal File Sharing and Downloading http://computing.wayne.edu/news-item.php?id=11125 Wayne State Employees: This message is being sent by C&IT in accordance with the requirements of the federal law called the Higher Education Opportunity Act (HEOA). Save yourself from potential legal problems with large media industry organizations. Publishers of copyrighted material, such as the Motion Picture Association of America (MPAA) and the Recording Industry of America (RIAA) have been conducting an ongoing campaign to discourage copyright violations through file-sharing by searching through download sites. If you have set up your computer to share music, movies or software there is a good chance they will find you. If you are using Wayne State’s networks they contact us and tell us to tell you to delete the files, and we are required by federal law to comply. Although this is quite rare, they also have the right to sue you, and this can get very expensive very quickly. Accordingly, Wayne State strongly discourages the unauthorized sharing of copyrighted materials, including music and movies.  Read more about this issue:  http://computing.wayne.edu/policies/heoa_plan.php  There are legal ways to download or otherwise acquire copyrighted material. A comprehensive list of these alternatives can be found at:  http://www.educause.edu/legalcontent  Thank you. Joseph F. Sawasky Chief Information Officer & Associate Vice President Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 27 Feb 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=11125 Update -- Java upgrade POSTPONED http://computing.wayne.edu/news-item.php?id=11082   **The update has been postponed until further notice.**   Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs the Banner Administrative System at Wayne State -- on Sunday morning, March 3, 2013. Java 1.6.0 Update 39 or higher will be needed to display Banner Forms over the Internet. This latest version of Java contains the latest security patches for your browsers. Please note: Application Xtender users will continue to use Internet Explorer exclusively.   Banner users will need to install a Java update before  March 3 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_39 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on March 3, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it: http://bantest.wayne.edu/java/jre-6u39-windows-i586.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2 a.m. to 8 a.m. on Sunday morning, March 3, 2013. To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, March 3 to make sure the computer they use to access Banner is running Java 1.6.0_39. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on March 3 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:http://computing.wayne.edu/systemstatus/ Wayne State University Tue, 19 Feb 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=11082 Banner Navigation Issues for Mac Users http://computing.wayne.edu/news-item.php?id=10994 Summary The latest Mac update installs Java 7 automatically. Java 7 is currently not supported by Banner. Mac users may be experiencing navigational issues including cursor focus loss and difficulties with the Tab key at login.  Affected Services Banner access on a Mac computer. What do I need to do? If you are a Mac user and experiencing navigational issues in Banner, restore Java back to version 6.  For Assistance We regret any inconvenience caused by this.  If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. [This message was sent via email on February 4, 2013 to WSU Banner Users.] Wayne State University Mon, 04 Feb 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10994 Merit Network Completes MiLR Upgrade http://computing.wayne.edu/news-item.php?id=10940 Merit Network, Inc., Internet provider for Wayne State, announced that they have completed a scheduled equipment upgrade on the MiLR (Michigan LambdaRail) fiber ring.  MiLR is an advanced research network that connects Wayne State researchers to colleagues at Michigan State University and University of Michigan and enables connections to national and international research and education connection points. "I am pleased to announce the successful MiLR equipment upgrade," said Michael Milliken, director of Network Engineering, Merit Network. "The improved capacity enables improved collaboration and supports even the most advanced initiatives of these great research institutions." "The MiLR upgrade allows Michigan research universities to be some of the first in the country to have access to an infrastructure of 100 Gbps," said Roy Hockett, network architect, ITS Communications Systems and Data Centers, University of Michigan. Wayne State is a founding member and owner of Merit Network, which owns and operates America’s longest-running regional research and education network. Wayne State University Tue, 29 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10940 Banner Access Through Firefox Browser http://computing.wayne.edu/news-item.php?id=10828   Summary Firefox browsers have added Java6 updates to its block list. Banner users will receive a Java pop-up stating their plug-in is vulnerable. We will share any additional information as it becomes available. Affected Services Banner access using the Firefox browser. What do I need to do? Click on the "Click to Play" icon in the Firefox browser --or--access Banner through a different browser. For Assistance We regret any inconvenience caused by this.  If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778.     [This message was sent via email on January 16, 2013, to the CTLC and Banner Users.] Wayne State University Wed, 16 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10828 Intermittent Service Disruptions to ApplicationXtender http://computing.wayne.edu/news-item.php?id=10751 For the last several days we have been experiencing intermittent server outages on the server running ApplicationXtender.  We have been in constant contact with our vendor partners and have a divisional task force working on the issue.  Tonight at 6:30 pm we performed an unscheduled maintenance to further ascertain where the issue maybe.  We may also have resolved the problem.   We will continue to monitor the performance of the system and work on the issue until it is resolved.   We apologize for any hardship this may have caused.   Thank you, David Brisbois Director Document Management and Workflow   [This message was sent via email on January 9, 2013, to ApplicationXtender users, Technical Support Partners, DeskTech, C&IT Management and the Help Desk.] Wayne State University Wed, 09 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10751 Wayne Connect unavailable during system maintenance, Jan. 6 http://computing.wayne.edu/news-item.php?id=10709 Scheduled system maintenance will be performed on Wayne Connect from 2 a.m. to 8 a.m., Sunday, January 6. Wayne Connect will NOT be available during this time. You may be experiencing difficulty with the email address and conference room auto-complete lookup feature. This will be addressed during the maintenance. Note: This system maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. Check the System Status page for the current status of Wayne Connect and other Wayne State systems: http://computing.wayne.edu/status/ If you have any questions or need assistance with Wayne Connect, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.       Wayne State University Fri, 04 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10709 ApplicationXtender (AX) is now fully Available http://computing.wayne.edu/news-item.php?id=10713   Summary All features of ApplicationXtender are available. You will need to update your ActiveX controls if prompted when first accessing AX. Affected Services ApplicationXtender is now fully available. What do I need to do? The first time you access the new version of AX you will be asked to update an ActiveX component on your machine. YOU MUST HAVE ADMINISTRATIVE PRIVILEGES TO YOUR MACHINE TO PERFORM THIS UPDATE. After being prompted, click OK, and it will install. Please contact your Tech Support person for your area to do this if you do not have administrative privileges to your machine. Your tech support person can be found at http://computing.wayne.edu/help/faculty-staff.php. This update is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 4, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Fri, 04 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10713 Wi-Fi login pages updated Jan. 3 http://computing.wayne.edu/news-item.php?id=10696 The look and feel of the login screen for the "WSU" Wi-Fi network has been updated and is now available. This is the second of two changes to Wayne State's Wi-Fi network. The new login screen was designed to encourage users to run the wizard and switch to the WSU-SECURE network. The login screens appear below.   WSU's wireless configuration wizard, https://securewireless.wayne.edu, was updated on December 19, 2012.  The wizard simplifies the setup setup for devices using the "WSU-SECURE" Wi-Fi network, which is available on Main Campus and at the Extension Centers.  The wizard works on a variety of platforms: Windows, Mac OS, Android, iOS, and Linux.     Login Screen: Login Success Screen: Wayne State University Thu, 03 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10696 ApplicationXtender is Available for Use http://computing.wayne.edu/news-item.php?id=10697   Summary ApplicationXtender is available for use. Maintenance is still underway for some of the documents in B-S-ADMN and B-F-DOCS. All other ApplicationXtender applications are available and viewable with or without annotations. Maintenance will be completed by the morning of Friday, January 4. Affected Services Some documents within B-S-ADMN and B-F-DOCS that have annotations will not appear until this maintenance has been completed. Receipt of the following error message, "Interactive Viewer OCX - an exception occurred while initializing document page!" is an indication that it is one of the documents that is being corrected. Documents displaying the error message will be available tomorrow, Friday, January 4. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 3, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Thu, 03 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10697 ApplicationXtender Experiencing Issues http://computing.wayne.edu/news-item.php?id=10691 At approximately 8:49 am Application Xtender began experiencing an issue with viewing documents.  Technical staff is currently working with the software vendor to resolve the issue.  Once we have additional information we will let you know.  I do not expect the system to be available until the end of the day.  I apologize for the inconvenience. Thank you, David Brisbois, Director Document Management and Workflow [This message was sent via email on January 2nd, 2013 to all AX Users, Technical Support Staff, and the Help Desk.] Wayne State University Wed, 02 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10691 ApplicationXtender will be unavailable until 10 a.m., Thursday, January 3 http://computing.wayne.edu/news-item.php?id=10692   Summary Unscheduled maintenance is currently being performed on ApplicationXtender. It will be unavailable until approximately 10 a.m., Thursday, January 3, 2013. Affected Services ApplicationXtender documents will not be available for viewing. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 2, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Wed, 02 Jan 2013 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10692 Race and ethnicity survey for students logging in to Wayne Connect http://computing.wayne.edu/news-item.php?id=10642 Students are currently being asked to define their race and ethnicity when logging in to Wayne Connect. As a public university, Wayne State is federally required to disclose the race and ethnicity of its student population. Records are being updated in order to use the exact definitions as the US Department of Education.  More information about definitions is available here: http://nces.ed.gov/ipeds/reic/definitions.asp     Wayne State University Mon, 17 Dec 2012 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10642 Blackboard upgrade RESCHEDULED http://computing.wayne.edu/news-item.php?id=10555 Due to unforeseen circumstances, the upgrade to Blackboard scheduled for Sunday, December 2, did not take place. We apologize for any inconvenience that you may have experienced.   The upgrade to Blackboard is now scheduled for Sunday, January 13, starting at 12:01 a.m.  We will send reminders as we approach that date.   [This message was sent via email to Employees on December 3, 2012.] Wayne State University Mon, 03 Dec 2012 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10555 Intermittent Issue with Uploading Blackboard Files http://computing.wayne.edu/news-item.php?id=10491  ATTENTION: INTERMITTENT ISSUE WITH UPLOADING FILES   There is an intermittent issue that does not affect all users who are trying to upload files to Blackboard. This issue has been escalated to Blackboard, Inc. If you are unable to upload a file to your Blackboard course site, please use the two-step workaround listed below. STEP A - Upload Files While in your Course: Under Control Panel, click Content Collection to expand the menu options, and then click your (Access ID) Content area; Click Upload, then click Upload Files. You can choose the Browse button, or use the Drop and Drag feature to locate and upload your file; Click Submit. STEP B - Link Files to Course  Click the content area in the course menu where you want to place the file (e.g., Course Documents, Content, Assignments, etc…); Click Build Content, under Create click Item; Enter Name, Text (optional). Click Browse Content Collection; On the left side of the window click My Content to expand the menu options, then click the plus (+) sign located to the left of your access ID folder; From the Select File or Folder window, place a check in the checkbox located to the left of the item you wish to add; Click Submit. The file will now appear in your course Content Area. Wayne State University Wed, 21 Nov 2012 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=10491 Update your S/C/D or dept. info NOW for the 2013 WSU Directory (GREEN PAGES) http://computing.wayne.edu/news-item.php?id=10328 Dear Wayne State Employee, Please click the link below to download or view a pdf memo about the importance of and deadline for submitting updates for the 2013 WSU Faculty & Staff Directory (Green Pages) at:     http://computing.wayne.edu/docs/2013_green_pages_directory_changes_memo.pdf   Our thanks in advance for helping us produce the most accurate (and cost effective) printed WSU Faculty and Staff Directory possible.   --- WSU Faculty and Staff Directory Editor FSD_Editor@lists.wayne.edu IT Customer Services and Telecommunications Computing and Information Technology Wayne State University   [This message was sent via email to WSU Management, Secretaries, and Assistants on November 1, 2012.] Wayne State University Wed, 31 Oct 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=10328 Endnote X6 is now available on free download page http://computing.wayne.edu/news-item.php?id=10239 EndNote X6 is now available as a free download for Wayne State students, faculty, and staff from the Software Clearinghouse. EndNote is a reference management software that allows users to find bibliographic information and create and manage bibliographies. EndNote allows you to focus on your research and not get bogged down in the details of formatting or maintaining your bibliography. EndNote X6 features reference syncing and the ability to collaborate by sharing references. Download the newest version of EndNote for both OS X and Windows operating systems today! Note: Endnote X6 is fully compatible with OS X Mountain Lion. Find free EndNote training at endnote.com/training and download EndNote X6, free for WSU students and employees, today at clearinghouse.wayne.edu. More information is available at http://guides.lib.wayne.edu/endnote. Wayne State University Mon, 22 Oct 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=10239 Special offers for WSU employees from Verizon Wireless http://computing.wayne.edu/news-item.php?id=10064 Verizon Wireless is proud to offer a 20% discount to Wayne State University employees. This discount applies to select calling plans $34.99 and higher under a 2-year contract.  For information on how to register your employee discount, check out Verizon Wireless' How to Register your Employee Discount guide. Details about pricing and plans are available on the Employee Discount Pricing from Verizon Wireless guide.  Additionally, there are special offers on equipment now until December 31, 2012. WSU students and employees can visit C&IT's Mobile Phone Discounts web page for additional offers from AT&T, Sprint, and T-Mobile. Wayne State University Tue, 02 Oct 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=10064 Blackboard Mobile App available for all cell phone carriers http://computing.wayne.edu/news-item.php?id=9958 Wayne State University Tue, 18 Sep 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9958 "Wayne Notification Service" Phishing Attempt http://computing.wayne.edu/news-item.php?id=11446 Wayne State users have recently been reporting the following phishing attempt arriving in ther inboxes. Please be aware that this is a scam and delete it immediately. Remember, scammers often alter an email and send it multiple times in an effort to get past filters - you may receive an email that is not identical, but is still a phishing attempt. If you ever suspect you are the victim of a phishing scam at Wayne State, contact the C&IT Help Desk at (313) 577-4778 immediately.   From: Wayne Notification Service <65776565434@libero.it> Date: September 20, 2012, 8:29:25 AM EDT To: undisclosed-recipients:; Subject: Wayne Notification Service Reply-To: Wayne Notification Service <65776565434@libero.it>   Checkout the new WAYNE webmail, its secured, faster and easy, you can give it a try by signing with your correct user and password. click here to sign in: Connect to New Wayne email interface Thanks Wayne Notification Service This message included a link to the following fake Wayne Connect login page. Account credentials entered here were used to compromise WSU security.   Wayne State University Tue, 11 Sep 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11446 Hotmail lifts block against email from Wayne Connect http://computing.wayne.edu/news-item.php?id=9721 Microsoft's block against email from Wayne Connect has been lifted. You should be able to send to Hotmail email addresses without getting an "undeliverable" message. The problem stemmed from a phishing email that tricked dozens of Wayne Connect users to logon to a forged version of the Wayne Connect login page. The phishers captured the AccessIDs and passwords, and used the compromised accounts to send millions of spam messages through Wayne Connect.  The spam outflow led Microsoft to flag Wayne Connect as a ssource of spam. After the compromised Wayne Connect accounts were restored to their rightful owners, Wayne State's support staff made multiple requests for the block to be lifted. Microsoft lifted the block on August 23. Don't get phished!!! Here are some good tips to remember when handling your email (adapted from Microsoft's Safety & Security Center): Before you click, preview a link's web address. Move your mouse pointer over a link without clicking it. The address should appear on the bottom bar of your web browser. Official Wayne State web addresses always end in wayne.edu Carefully evaluate contact information in email messages. Watch out for spelling errors or if no phone number provided. One recent phish used the non-existent email address customerservice@wayne.edu -- which looks legitimate, but no phone number was provided. Check the spelling. Spammers often use deliberate, easily overlooked misspellings to deceive users. Examples that we have seen include wanye.edu and waney.edu If you want to learn more ways to identify phish, check out our "Is an email legitimate?" guide. If you have found a phish -- report it! It's super easy to do inside Wayne Connect -- just follow these simple instructions on WSU's IT Knowledgebase. If you're in doubt, just leave the email message alone and contact the C&IT Help Desk 313-577-4778. Wayne State University Wed, 22 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9721 Hotmail is blocking email from Wayne Connect http://computing.wayne.edu/news-item.php?id=9684 If you have sent an email from your Wayne Connect account to a Hotmail, MSN, or Live.com email address during the past week, you probably had it bounce back as "undeliverable." The reason is that Microsoft has flagged Wayne Connect as a source of spam. Dozens of Wayne Connect users were phished and the compromised accounts were used to send spam.  Read more about how this happened. Wayne State support  staff are aware of the problem and have made multiple requests for the block to be lifted.  Unfortunately, the block will likely be in effect until Wednesday, August 22. To help prevent a recurrence, here are some good tips to remember when handling your email (adapted from Microsoft's Safety & Security Center): Before you click, preview a link's web address. Move your mouse pointer over a link without clicking it. The address should appear on the bottom bar of your web browser. Official Wayne State web addresses always end in wayne.edu Carefully evaluate contact information in email messages. Watch out for spelling errors or if no phone number provided. One recent phish used the non-existent email address customerservice@wayne.edu -- which looks legitimate, but no phone number was provided. Check the spelling. Spammers often use deliberate, easily overlooked misspellings to deceive users. Examples that we have seen include wanye.edu and waney.edu If you want to learn more ways to identify phish, check out our "Is an email legitimate?" guide. If you have found a phish -- report it! Just follow these simple instructions on WSU's IT Knowledgebase. If you're in doubt, just leave the email message alone and contact the C&IT Help Desk 313-577-4778. Wayne State University Fri, 17 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9684 Wayne Connect email performance restored http://computing.wayne.edu/news-item.php?id=9682 The degraded performance of the Wayne Connect email system has been resolved. System changes were successfully made Thursday evening by Wayne State's outsourced cloud email service provider, Merit Network. All features have been restored, including the voicemail-to-email forwarding service. C&IT staff will continue to closely monitor system performance levels. If you experience unusual issues with Wayne Connect, feel free to contact the C&IT Help Desk. Also keep in mind that you can always see the current performance of Wayne Connect and other systems on our System Status page. Thanks for your patience and understanding during the Wayne Connect system upgrade. -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Thu, 16 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9682 WSU Voicemail to email feature currently not working http://computing.wayne.edu/news-item.php?id=9659 The WSU Voicemail to email feature is currently not working. C&IT staff are aware of the issue and are working toward a swift resolution. We hope to have services restored by tomorrow, Friday, August 17. Note: No voicemail messages have been lost. All messages will continue to be delivered to your telephone. If you have been experiencing issues with your message waiting indicator lamp, please see the instructions below. If you have additional questions or need assistance with WSU Voicemail, please contact the IT Customer Services Help Desk at (313) 577-1977. We regret any inconvenience and appreciate your patience during the interruption. -- Message waiting indicator lamp won’t go off: There is a receipt failure notification in your mailbox that has not been listened to.  The system may not announce there is a new message, and might only announce number of saved messages.  Press #5 to ‘hear new messages’ (even if it states no new messages) The system announces that you have 1 receipt and play the message.  Press 3 to erase the receipt message Press 7 to save the message.  When you do this, your MWI should turn off.  If you do not save or erase, MWI will remain on until erased or saved. Message receipt failure notification (Error Code 401 or 511): Voicemail box contains an error message stating:  “Your message, sent on <date and time> could not be delivered.  Error code 401 (or 511) due to an unknown problem” Reason for this message failure:   Someone the end user called and left a voicemail for has WSU feature “voicemail to email” enabled.  The delivery failure error is because the voicemail system is unable to deliver a COPY of the voicemail message to the recipients email inbox.  This delivery failure is due to the technical issues we are experiencing with Wayne Connect this week. What to do:  No action is necessary on your part.  The called party HAS received your voicemail message on their telephone.  The message that was rejected is simply a COPY intended for email delivery.   After email issues are resolved, you may elect to resend the message (by pressing 1 7) if desired, but again the messages have been and continue to deliver to all telephones.  We do ask that you please refrain from attempting to resend the message until the email issues are fully resolved as currently it will only result in another rejection of the file. Wayne State University Wed, 15 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9659 WSU Voicemail-to-email feature restored http://computing.wayne.edu/news-item.php?id=9681 The WSU Voicemail-to-email feature has been restored.  The service was interrupted from Monday August 13 until Thursday August 16.  Please note that any voicemail messages sent during this timeframe were delivered to telephone. If the message waiting indicator on your phone is persistently on, please see the instructions below. If you have additional questions or need assistance with WSU Voicemail, please contact the IT Customer Services Help Desk at (313) 577-1977. We regret any inconvenience and appreciate your patience during the interruption. -- Computing & Information Technology Wayne State University http://computing.wayne.edu   Message waiting indicator (MWI) lamp won't go off: Press #5 to 'hear new messages' (even if the system states there are no new messages). The system announces that you have 1 receipt and plays the message. Press 3 to erase the receipt message or press 7 to save it.  Your MWI should turn off. If you do not save or erase, MWI will remain on until erased or saved. More details about this problem are available here. Wayne State University Wed, 15 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9681 Upgrade to NAC/Clean Access this Sunday, August 12, 2-5pm http://computing.wayne.edu/news-item.php?id=9624 Summary On Sunday, August 12, 2012, from 2 p.m. to 5 p.m. C&IT will be performing an upgrade to NAC/Clean Access. Internet access for housing will be unavailable during this time frame.  Affected Services  NAC/Clean Access (ResNet) What you need to do...  No action is necessary. Important dates  Sunday, August 12, from 2 p.m. to 5 p.m. For assistance and additional information If you have any questions or need assistance with Wayne State Wireless, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  Wayne State University Thu, 09 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9624 Upgrade to NAC/Clean Access http://computing.wayne.edu/news-item.php?id=9588 Summary On Sunday, August 5, 2012, from 2 p.m. to 5 p.m. C&IT will be performing an upgrade to NAC/Clean Acess. Internet access for housing will be unavailable during this time frame.  Affected Services  NAC/Clean Access (ResNet) What you need to do...  No action is necessary. Important dates  Sunday, August 5, from 2 p.m. to 5 p.m. For assistance and additional information If you have any questions or need assistance with Wayne State Wireless, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  Wayne State University Thu, 02 Aug 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9588 ODS not available Fri, June 22, 6 p.m.-Sat, June 23, 6 p.m. http://computing.wayne.edu/news-item.php?id=9326   Summary Computing & Information Technology (C&IT) will perform maintenance on the ODS from Friday, June 22, 6 p.m. until Saturday, June 23, 6 p.m. The ODS will be unavailable during this time. Affected Services All reporting functions will be unavailable from the ODS during this time. This includes aspects of the Researchers Dashboard, Alert, SAMS portal, and ProCard Historical Transactions. What you need to do No action is necessary at this time. Important Dates Friday, June 22 at 6 p.m. until Saturday, June 23 at 6 p.m. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. You can also report any issues via the Cognos Report Inquiry and Problem form. The Business Intelligence Reporting Team will then contact you to provide assistance. Or, call David Brisbois at (313) 577-4757.   Wayne State University Wed, 13 Jun 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9326 Scheduled Maintenance -- Database -- Sun, June 17, 12 a.m.-8 a.m. http://computing.wayne.edu/news-item.php?id=9327   Summary Computing & Information Technology (C&IT) staff will be performing database maintenance from 12:01 a.m. to 8 a.m. on Sunday, June 17, 2012. During this time, some services will NOT be available. Affected services WSU staff, faculty, and students will not be able to access the following systems and services during this maintenance period: Schedule of Classes   Broadcast Messaging  CallTracker Change.wayne.edu Pipeline - This affects the announcements on Pipeline tabs only. Duration Database maintenance is scheduled from 12:01 a.m. to 8 a.m. on Sunday, June 17, 2012. Note: This maintenance work extends beyond C&IT's weekly system maintenance period scheduled every Sunday morning from 2 to 8 a.m. For assistance If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu -- now open evenings and weekends. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:       http://computing.wayne.edu/systemstatus/   Wayne State University Wed, 13 Jun 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9327 Banner down for 2 hours during install of ODS 8.3M on Saturday, June 9. http://computing.wayne.edu/news-item.php?id=9058    Summary  Computing & Information Technology (C&IT) will be installing ODS 8.3M on Saturday, June 9, 2012. As a result, Banner will be unavailable from Saturday at 12:00 a.m. until 2:00 a.m. NOTE: This time frame has shifted from previous announcements.  Affected Services  Banner and any service which uses Banner.  What you need to do  No action is necessary.  Important Dates  Saturday, June 9, from 12:00 a.m. until 2:00 a.m.  For Assistance  If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a Call Tracker ticket for you. You can also fill out a Cognos Report Inquiry and Problem Form. The Business Intelligence Reporting Team will then contact you to provide assistance. Or, call David Brisbois at (313) 577-4757.                       [This message was sent via email on May 25, 2012 to WSU Management, All Banner Users, All Cognos Users, and Technical Support Partners.] Wayne State University Thu, 24 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9058 Banner down for 2 hours during install of ODS 8.3M on June 8. http://computing.wayne.edu/news-item.php?id=9057 Summary The Computing & Information Technology (C&IT) Business and Intelligence Reporting Team (BIRT) is upgrading the Ellucian Operational Data Store (ODS) on Friday, June 8, 2012. During the upgrade, Banner will be unavailable from 6:05 p.m. to 8:00 p.m. Affected Services Banner will not be available from 6:05 p.m. to 8:00 p.m. on Friday, June 8, 2012. What you need to do No action required. Important Dates 6:05 p.m. to 8:00 p.m., Friday, June 8 For assistance If you need additional assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can also fill out a Cognos Report Inquiry and Problem form to report any issues. The BIRT team will contact you to provide assistance.                     [This message was sent via email on May 22, 2012, to WSU Management, Technical Support Partners, All Banner Users, All Cognos Users.] Wayne State University Mon, 21 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=9057 Operational Data Store upgrade coming on Friday, June 8, 2012 http://computing.wayne.edu/news-item.php?id=8950   Summary The Computing & Information Technology (C&IT) Business and Intelligence Reporting Team (BIRT) has begun the process to upgrade the Ellucian Operational Data Store (ODS) on Friday, June 8, 2012. What is the strategy  for implementing ODS 8.3M? The ODS 8.3M upgrade will begin at 6:05 p.m. on Friday, June 8, and run through 8:30 a.m. on Monday, June 11.  A static copy of the current version of the ODS will be available during the upgrade.  Current data will be reflected on the new ODS by 8:30 a.m. on Monday, June 11.  Can I try ODS 8.3M before the June 8 implementation? ODS 8.3M will be available for customer testing from May 25 toJune 6 in the pre-production testing area.  We recommend that all report writers test their programs during this time.  Issues should be submitted to: https://calltracker.wayne.edu/forms/cognos/ How do I participate in previewing ODS 8.3M? Starting May 25, report authors and report consumers can begin testing reports against ODS 8.3M.  A town hall meeting to review testing strategies and identify issues or concerns will be held from 10 a.m. to 11:30 a.m,Thursday, May 24, at 3700 AAB. The June 8 implementation date will be confirmed at that time. Will documentation about ODS 8.3M be provided to Report Writers? Documentation for ODS 8.3M is already available at http://computing.wayne.edu/reporting/documentation/index.php. If you have questions, please attend the town hall on May 24 or complete a problem report form at: https://calltracker.wayne.edu/forms/cognos/ What should all ODS users do to prepare for the upgrade? To help make the ODS 8.3M upgrade a success, C&IT's BIRT staff recommends that everyone review their production reports and report views in Cognos 10: My Folders under Report Studio. Please delete reports and report views that you no longer use. In addition, please review your scheduled reports. Remove schedules for reports that are no longer needed. Removing unneeded schedules will help to keep performance at peak levels. What do Cognos Report Authors need to do? Please test your departmental reports. BIRT staff will test our standard set of QA reports. A list of these reports will be published at: http://computing.wayne.edu/reporting/documentation/index.phpunder Upgrade Report Testing - High Usage and Standard Certified Reports (SCR) - Tested against ODS 8.3m Where can I get assistance? If you need assistance, go to C&IT's Business Intelligence and Reporting Website at http://reporting.wayne.edu, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.         Wayne State University Tue, 15 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8950 Wayne Connect Upgrade Postponed http://computing.wayne.edu/news-item.php?id=8953 Wayne Connect upgrade postponed until May 29, 2012.  Check back for details. Wayne State University Tue, 15 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8953 Blackboard system is available http://computing.wayne.edu/news-item.php?id=8916 Computing & Information Technology (C&IT) has completed the Blackboard system upgrade and is ready to begin system testing. If you encounter problems during or after the testing period, please submit an email as follows: Faculty can report a Blackboard problem to bbadmin@wayne.edu. Include as many details as possible, including date, time, Web browser you're using, and error messages received. Students and staff can report a Blackboard problem to the C&IT Help Desk at helpdesk@wayne.edu. Include as many details as possible, including date, time, Web browser you're using, and error messages received. For more information about Blackboard 9.1, please visit blackboard.wayne.edu and click on either the Student or Faculty tab. -- Computing & Information Technology Wayne State University Detroit, MI computing.wayne.edu   Wayne State University Sat, 12 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8916 Wayne Connect upgrade to take place evenings and weekends beginning May 11 http://computing.wayne.edu/news-item.php?id=8828 Staff from Computing & Information Technology (C&IT) and Merit Networks will upgrade the hardware that runs Wayne Connect Email (Zimbra) during evenings and weekends, beginning Friday, May 11 at 6 p.m. Wayne Connect will continue to operate during the upgrade.  However, each account will be unavailable for a a brief moment, while the email messages and files are migrated to the new hardware. The email migrations to new hardware are scheduled to start on May 11, at 6 p.m. and will run for several weeks. Note: No active migrations will happen during normal business hours, Monday through Friday. During off hours and on weekends, if you are logged in or try to log in to Wayne Connect while your account is being migrated, you may receive an error. Depending on the size of your mailbox, the interruption could last anywhere from a few minutes to an hour. Simply try to log in again. This hardware upgrade is phase 2 of 3 of a larger improvement project to the Wayne Connect system. Phase 1 increased spam filtering capacity and was completed in April. Phase 3 wll upgrade to Zimbra version 7.x and is scheduled for late summer 2012. C&IT has contracted with Merit Networks , to provide and service Wayne Connect/Zimbra at Wayne State. Thank you for your understanding and patience. If you have questions, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  -- Computing & Information Technology Wayne State University computing.wayne.edu Wayne State University Thu, 03 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8828 Java upgrade for WSU's Banner System requires software update on desktop computers http://computing.wayne.edu/news-item.php?id=8817   Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs the Banner Administrative System at Wayne State -- on Sunday morning, May 6, 2012. Java 1.6.0 Update 31 or higher will be needed to display Banner Forms over the Internet. This latest version of Java contains the latest security patches for your browsers. In addition official support for using the Banner System on Windows 7 and/or Internet Explorer 8, as well as Firefox 3.6 is provided. (Please note: Application Xtender users will continue to use Internet Explorer exclusively.)   Banner users will need to install a Java update before May 6 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_31 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on May 6, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it: http://bantest.wayne.edu/jre-6u31-windows-i586-iftw.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2:00 a.m. to 8:00 a.m. on Sunday morning, May 6, 2012. To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, May 6 to make sure the computer they use to access Banner is running Java 1.6.0_31. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on May 6 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology
 Wayne State University
 Detroit, MI 48202 http://computing.wayne.edu   [This message was sent on May 3, 2012 via email to WSU Management, WSU Banner Users and Technical Support Partners.]   Wayne State University Wed, 02 May 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8817 Java upgrade for Banner System requires software update on desktop computers http://computing.wayne.edu/news-item.php?id=8751    Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs the Banner Administrative System at Wayne State -- on Sunday morning, May 6, 2012. Java 1.6.0 Update 31 or higher will be needed to display Banner Forms over the Internet. This latest version of Java contains the latest security patches for your browsers. In addition official support for using the Banner System on Windows 7 and/or Internet Explorer 8, as well as Firefox 3.6 is provided. (Please note: Application Xtender users will continue to use Internet Explorer exclusively.)   Banner users will need to install a Java update before May 6 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_31 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on May 6, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it: http://bantest.wayne.edu/jre-6u31-windows-i586-iftw.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2:00 a.m. to 8:00 a.m. on Sunday morning, May 6, 2012. To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, May 6 to make sure the computer they use to access Banner is running Java 1.6.0_31. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on May 6 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology
 Wayne State University
 Detroit, MI 48202 http://computing.wayne.edu   [This message was sent via email on April 15, 2012 to WSU Management, Techsup, and Banner Users.] Wayne State University Tue, 24 Apr 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8751 WSU Researchers: Federal Grants Will Enable Wireless Innovation http://computing.wayne.edu/news-item.php?id=8504 Wayne State University Thu, 29 Mar 2012 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=8504 Avoid complications--complete voicemail setup today! http://computing.wayne.edu/news-item.php?id=7656 [This message was sent via email to WSU Employees on November 18, 2011.] On Monday, November 14, the university upgraded to a new voicemail system. At that time, a temporary password was provided to simplify self-service enrollment. For long-term security, that temporary password will expire today, Friday, November 18, at 6 p.m.  After 6 p.m., you will no longer be able to self-enroll and must instead fill out a Telephone Service Request to obtain a password for voice mailbox access. We strongly recommend that you complete the self-enrollment process before 6 p.m. today to avoid disruptions to your voicemail services. Voicemail messages will continue to record for all WSU phone lines, but you will not be able to access messages without a valid PIN. The web inbox feature located at voicemail.wayne.edu will also be enhanced during this time. All web inbox users will need to reactivate service by submitting a Telephone Service Request.   Note: The web inbox feature is separate from the voicemail to email feature which sends voicemails to your Wayne Connect inbox as a .wav file. No action is required for those users who have completed the self-enrollment process and have activated the voicemail to email feature.   Step-by-step instructions for the self-enrollment process are available at: http://computing.wayne.edu/docs/voicemail-training.pdf For assistance, contact the IT Customer Services Help Desk at 313-577-1977 or voicemail@wayne.edu. -- Computing & Information Technology Wayne State University http://computing.wayne.edu   Wayne State University Fri, 18 Nov 2011 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=7656 WSU Voicemail upgrade complete as of 9 a.m., Monday, November 14 http://computing.wayne.edu/news-item.php?id=7620 [This message was sent via email on November 14, 2011 to WSU Employees.]   The WSU Voicemail upgrade has been completed successfully. In order to access your voicemail,you need to complete a self-enrollment process during which you re-record your personal greeting and reset your password. Step-by-step instructions are available here:http://computing.wayne.edu/docs/voicemail-training.pdf   The new WSU Voicemail system will allow you to receive a copy of voicemail messages as a .wav file in your Wayne Connect email inbox. To set up this feature, you need to fill out aTelephone Service Request form after you have completed the enrollment process.   Note: Due to higher than normal call volumes you may experience a busy signal when trying to access voicemail. Message waiting indicators will also be reset during this time and may not accurately reflect the contents of your voice mailbox. Voicemail messages can still be left and retrieved. We recommend you check your voicemail periodically throughout the day. Indicators should be working correctly by tomorrow, Tuesday, November 15.   Support materials including FAQs are available at http://computing.wayne.edu/voicemail. If you have questions or need assistance with a distribution list, call the IT Customer Services Help Desk at (313) 577-1977. -- Computing & Information Technology Wayne State University http://computing.wayne.edu   Wayne State University Mon, 14 Nov 2011 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=7620 Scheduled Maintenance -- ODS and Cognos unavailable -- Friday, Nov 18 to Sunday, Nov 20 http://computing.wayne.edu/news-item.php?id=7594  [Sent via email to WSU management, Cognos users, ODS users, and Technical Support Partners on November 8, 2011, by Computing & Information Technology] Summary Computing & Information Technology (C&IT) staff will be performing system maintenance on the Operational Data Store (ODS) and Cognos (WSU's Business Intelligence and Reporting System) -- from 6:00 p.m. Friday, November 18 to 12:00 p.m. (noon) Sunday, November 20, 2011. Affected services WSU staff and faculty will not be able to access or use WSU Reporting Systems during this extended maintenance period.  The Oracle database will be upgraded to version 11.2.2 during this period. The ODS and Cognos are expected to be available as scheduled beginning on 12:00 p.m. (noon), Sunday November 20, 2011. Duration 6:00 p.m., Friday, November 18 to 12:00 p.m. (noon) Sunday, November 20, 2011 For assistance Contact Dave Brisbois in C&IT at (313) 577-4757 or ab5895@wayne.edu. You can always view the current status of key WSU Computer Systems at: http://computing.wayne.edu/systemstatus/     Wayne State University Tue, 08 Nov 2011 00:00:00 EDT http://computing.wayne.edu/news-item.php?id=7594 "Confirm Your Email Identity Now" Phishing Attempt http://computing.wayne.edu/news-item.php?id=11447 Wayne State students, staff, and faculty have recently been receiving the following phishing attempt. Remember: never share the account details for any account via email. If you suspect you have been the victim of a phishing scam at Wayne State, call the C&IT Help Desk at (313) 577-4778.   Wayne State University Sat, 05 Nov 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=11447 Blackboard & Pipeline will be UNAVAILABLE early morning on Sunday, November 6, 2011 http://computing.wayne.edu/news-item.php?id=7534  [This message was sent via email to Employees on October 31, 2011] Summary Blackboard and Pipeline will be unavailable in the pre-dawn hours of Sunday, November 6, 2011, because C&IT staff will be performing normal system maintenance. Affected services During this system maintenance period, the following services will **not** be available: Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection Pipeline self-services, such as course registration, time sheets, etc., as well as the links to Blackboard and Wayne Connect Note: Wayne Connect email will be available during the maintenance period, and can be accessed directly at https://connect.wayne.edu Duration This weekend's system maintenance schedule is as follows: Pipeline: 1 a.m. EDT -- 7 a.m. EST Blackboard: 2 a.m. EDT -- 8 a.m. EST 10 a.m. EST Note: EDT = Eastern Daylight Time, the current time in the Detroit area.  EST = Eastern Standard Time, the "new" local time after Daylight Savings Time ends at 2 a.m. EDT Sunday. For assistance The C&IT System Status page is a quick and easy way to check the status of key WSU systems:    http://computing.wayne.edu/status/ If you have any questions or need assistance with Blackboard or Pipeline, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.       Wayne State University Fri, 04 Nov 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7534 Check your campus contact info and update it NOW for 2012 WSU Directory http://computing.wayne.edu/news-item.php?id=7543 [This message was sent via email to WSU Employees on November 1, 2011] Your help is needed to prepare an accurate 2012 WSU Faculty and Staff Directory. C&IT Computing & Network Services is distrubuting a printed directory in early January 2011.   WSU faculty and staff need to submit all changes to the "Faculty and Staff Listed by Name" section byWednesday, November 23, 2011 -- to make sure that correct and up-to-date contact information is printed in the white pages of the 2012 Directory. Have you moved office locations? Has your phone number changed? Was your office address or phone number incorrect in the last printed directory?  Please take a minute NOW to review your Personal Information in WSU Pipeline. (See instructions below.) Your profile in Pipeline feeds the Banner Administrative System, and the faculty and staff listings in the WSU Directory are taken directly from Banner.   For the 2012 printed Directory, we will print the first three unique lines of your campus address from your Personal Information profile in WSU Pipeline, along with your campus phone and AccessID email address. When you check your Personal Information, make sure your campus mailing address includes room number and building name.   To update your campus and home information in Banner: Log in to WSU Pipeline at http://pipeline.wayne.edu using your WSU AccessID and password. Click the "Employee" tab. Under "Employee Self-Service", click the "View Personal Info" link. On the "Personal Information" tab that displays, click the "Update Address(es) and Phone(s)" link. Follow the instructions on this page to change your work or home addresses and/or phone numbers. NOTE: Before inserting a new address, you m ust place an end date in the old address. If you need assistance updating your Personal Information, please contact the C&IT Help Desk, (313) 577-4778 or helpdesk@wayne.edu. NOTE:  Due to concerns regarding privacy of employee personal information, the home address and home phone number for WSU employees are no longer displayed in either the online University Directory or the printed Faculty and Staff Directory.   ** FSD_Editor cannot make changes to the WHITE PAGES **   -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu/   Wayne State University Mon, 31 Oct 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7543 Update your S/C/D or dept. info NOW for the 2012 WSU Directory (GREEN PAGES) http://computing.wayne.edu/news-item.php?id=7544 [This message was sent via email to WSU Management and WSU Secretaries and Assistants on November 1, 2011.] Please click the link below to download or view a pdf memo about the importance of and deadline for submitting updates for the 2012 WSU Faculty & Staff Directory (Green Pages) at:   http://networks.wayne.edu/onlinedirectory/GreenPagesUpdate-2012-Memo.pdf   Our thanks in advance for helping us produce the most accurate (and cost effective) printed WSU Faculty and Staff Directory possible.   --- WSU Faculty and Staff Directory Editor FSD_Editor@lists.wayne.edu Computing and Network Services Computing and Information Technology Wayne State University Wayne State University Mon, 31 Oct 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7544 Web Time Entry and Internet Explorer 7 http://computing.wayne.edu/news-item.php?id=7524 [This message was sent via email on October 27 to WSU Staff] Wayne State Staff, The following message only applies if you use Internet Explorer 7 (IE7) as your web browser.  You might be using IE7 if your Windows-based computer is more than two years old.  You can see what version of IE you are running by clicking the Help pull-down menu and selecting About Internet Explorer.   If you are using IE7, then it is important that you read the rest of this message and take action.  If you are not using IE7, you can stop reading now and delete this message. Microsoft recently released a security patch for IE7 that could affect your ability to use some websites.  Although the patch protects you from security threats, it also makes it difficult to select items from a pull-down list on some websites.  One such website is WSU Pipeline, which you need to use for Web Time Entry.   If the IT support team in your department manages your computer, please contact them for guidance. However, if you maintain your office computer, there are two workarounds for this problem: Upgrade your web browser to Internet Explorer 8 Use a different browser, such as Mozilla Firefox 3.6  C&IT recommends that “self-maintainers” upgrade to IE8.  The download and installation process may take 30 minutes or so, and you will then have to restart your computer. So please plan accordingly.  If you would like technical advice about upgrading, contact the C&IT Help Desk at 313-577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 26 Oct 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7524 WSU Voicemail upgrade coming this November http://computing.wayne.edu/news-item.php?id=7511 [This message was sent via email to All Employees on October 24, 2011.] Next month, an upgrade to our current system will provide Wayne State employees with enhanced flexibility and new features to manage their voicemail. There are a few important things you should know:  ·      Your voicemail system will be unavailable for the morning of Monday, November 14. ·      Voicemails will not transfer to the new system. Make sure you have all the information you need from your current voicemails (new and saved) before the upgrade. ·      After the upgrade, you will need to complete a self-enrollment process during which you re-record your personal greeting and reset your password. The new WSU Voicemail system will allow you to receive a copy of voicemail messages in your Wayne Connect email inbox, manage your voicemail from a secure website, and listen to your voicemail messages from a computer.   Additionally, you can use the same familiar prompts to listen to and manage your voicemail. WSU's Voicemail access number, 577-3456, stays the same too!   Note: You do not need to take any action at this time. Stay tuned for more information regarding WSU's Voicemail upgrade. If you have questions, call C&IT’s Network Services Help Desk at (313) 577-1977.   -- Computing & Information Technology Wayne State University http://computing.wayne.edu             Wayne State University Sun, 23 Oct 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7511 Android Users: Download the Improved Wayne State Mobile App http://computing.wayne.edu/news-item.php?id=7431 This message was sent via Broadcast Messaging on October 17, 2011 to WSU Mobile Android Users. It’s been a few months since the initial release of the Wayne State Mobile app for Android, and thanks to your feedback, we’ve made some big improvements. Wayne State Mobile has been rebuilt from the ground up. It’s faster. It’s more reliable. It does everything the old app did and more! If you had issues with the old app taking too long to load, you’ll immediately notice the new app’s increased speed. Problems with the app not working? The new app is far more stable and reliable. Whether you are a frequent user or haven’t logged on in awhile, we hope you’ll check out the new and improved Wayne State Mobile app for Android. You will need to uninstall the old app and install the new app. To uninstall: ·      From your phone’s Home screen, tap the Menu key and select Settings; ·      Under Settings, select Applications; ·      Then select Manage Applications; ·      Locate Wayne State Mobile and tap to open; ·      Select Uninstall. To install, search for ‘Wayne State Mobile’ in the Android Market. Or scan the QR code below: Your continued feedback helps us improve Wayne State Mobile. What would you like to see added, removed, or changed? Send us your suggestions through the Feedback form in the app or shoot us an email at wsumobile@wayne.edu.  Thanks, C&IT Mobile Computing Team Wayne State University http://computing.wayne.edu   Wayne State University Sun, 16 Oct 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7431 Emergency Maintenance -- Banner -- Oct 17, 8:00-8:30 p.m. http://computing.wayne.edu/news-item.php?id=7443 [This message was sent via email on October 17, 2011 to all Banner Users.]  C&IT has scheduled emergency maintenance on the Banner System tonight, Monday, October 17, from 8:00 p.m. through 8:30 p.m. During this time, the following systems will NOT be available: Banner Forms (Internet Native Banner) Imaging and Document Management accessed via Banner Forms Maintenance is necessary to address the intermittent connection issues with Banner Forms that began last week. If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. The current status of Banner and other key systems is always available at http://computing.wayne.edu/systemstatus  We regret any inconvenience and appreciate your patience during the interruption. -- Computing & Information Technology Wayne State University Detroit, MI http://computing.wayne.edu    Wayne State University Sun, 16 Oct 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7443 Cognos 10 has been successfully implemented http://computing.wayne.edu/news-item.php?id=7116 [Sent via email on August 20, 2011 to all Cognos users, WSU Management, and Technical Support Partners from WSU Computing & Information Technology] Summary Cognos 10 has been successfully implemented. You may now run your reports as desired. What will be the differences for report consumers? For those of you that log on to Cognos from the BI reporting tab on Pipeline you will see no change.  For those of you that log on to Cognos directly, the login page has changed. Please go to the Cognos Job Aid “Opening Cognos Connection” at: http://www.computing.wayne.edu/reporting/job_aids/opening_from_pipeline.swf  website to see the changes.   The ODS refresh status will no longer be listed on the Cognos login page.  You can now obtain this information from the BI reporting tab on Pipeline or at http://computing.wayne.edu/reporting/index.php. For assistance If you need assistance, go to C&IT's Business Intelligence and Reporting website at http://computing.wayne.edu/reporting/documentation/index.php, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.   Wayne State University Sun, 21 Aug 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7116 C&IT Help Desk closed Saturday, August 20 http://computing.wayne.edu/news-item.php?id=7109 C&IT Help Desk will be closed Saturday, August 20, for staff development. They will resume regular hours on Sunday, August 21. Should you need assistance on Saturday, please email the Help Desk at helpdesk@wayne.edu and they will respond as soon as possible. -- Computing & Information Technology Wayne State University Detroit, MI computing.wayne.edu Wayne State University Wed, 17 Aug 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7109 Cognos 10 Implementation, Monday, August 22, 2011 http://computing.wayne.edu/news-item.php?id=7101 [Sent via email on August 17, 2011 to all Cognos users, WSU Management, and Technical Support Partners from WSU Computing & Information Technology] Summary As previously announced, Cognos 10 will be implemented on Monday, August 22,  2011.  Cognos will not be available from 6 p.m., Friday, August 19, until 8:30 a.m.,Monday, August 22, due to the implementation process.  We have strived to make this initial implementation as transparent to all Cognos users as possible.  New Cognos functionality will be implemented at a later date--watch for future announcements. What will be the differences for report consumers? For those of you that log on to Cognos from the BI reporting tab on Pipeline you will see no change.  For those of you that log on to Cognos directly, the login page has changed. Please go to the Cognos Job Aid “Opening Cognos Connection” at: http://www.computing.wayne.edu/reporting/job_aids/opening_from_pipeline.swf  website to see the changes.   The ODS refresh status will no longer be listed on the Cognos login page.  You can now obtain this information from the BI reporting tab on Pipeline or at http://computing.wayne.edu/reporting/index.php. Will training be provided on Cognos 10 to report consumers? Job aids for navigational training on Cognos 10 have been developed and will be available at http://computing.wayne.edu/reporting/index.php by clicking on Job Aids section on Monday, August 22.   If you wish additional information before the job aids are available, you can review Cognos 10 User Guides at http://computing.wayne.edu/reporting/documentation/index.php Will training be provided on Cognos 10 to report authors? Several Report Author User Group meetings have already been held discussing the differences between C8 and C10.  Additional information will be posted on the Report Author User Group website in Blackboard.   In the October to November time frame we are looking to schedule several “then vs. now” C8 to C10 training classes. Additional information will be forthcoming in September to Report Writers.  As always if a report writer needs assistance they should contact the BIRT group via Calltracker. For assistance If you need assistance, go to C&IT's Business Intelligence and Reporting website at http://computing.wayne.edu/reporting/documentation/index.php, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.   Wayne State University Tue, 16 Aug 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=7101 Service Restored: Blackboard, Banner & Wayne Connect http://computing.wayne.edu/news-item.php?id=6999 This message was sent on August 2 via email to WSU Employees and Current Students.  This morning from approximately 9 a.m. to 10 a.m. many major WSU computer systems--including Blackboard, Wayne Connect, and Banner--were offline. C&IT identified the problem and as of 10:15 a.m. those systems are available. There are some residual problems with Pipeline which should be resolved shortly. We appreciate your patience and apologize for any inconvenience this has caused. If you need any assistance, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can see the current status of key WSU computer systems on C&IT's System Status Web page at: http://computing.wayne.edu/status/ --
 Computing & Information Technology
 Wayne State University
 Detroit, Michigan
 http://computing.wayne.edu Wayne State University Mon, 01 Aug 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6999 Plan to implement Cognos 10 by Monday, August 22, 2011 http://computing.wayne.edu/news-item.php?id=6950 This message was sent via email to WSU Management, all Cognos users, and WSU Technical Support Staff. Summary The Computing & Information Technology (C&IT) Business and Intelligent Reporting Team (BIRT) have begun the process to upgrade the IBM Cognos Software from version 8.3 to version 10. What is the strategy for implementing Cognos 10? The strategy for implementing Cognos version 10 (C10) is to convert all Cognos 8.3 reports to Cognos 10. The BIRT staff will accomplish this by running a utility provided by IBM for this purpose during the conversion weekend of Friday, August 19, through Sunday, August 21, 2011. Can I see and touch Cognos 10 before it "goes live" on August 22? On or after Friday, July 22, report authors and report consumers can access Cognos 10 "in preproduction" by going to:      http://ppreporting.wayne.edu/ and logging in with your AccessID and password. How do I participate in previewing Cognos 10? Starting on July 22, report authors and report consumers can begin testing reports in Cognos 10. A townhall meeting to review testing results and collect any issues or concerns will be held on Tuesday, August 9, in room 3700 AAB from 10 a.m. to 12 noon. The August 22 implementation date will be confirmed at that time. To attend the Cognos 10 Testing Townhall Meeting, please register through Pipeline, as follows. After logging in to Pipeline, click this link:  https://www.eaa.wayne.edu/event_new/session_registration.cfm?eid=1149 Or, go to the Employee tab, click the Training, Seminars, Workshops icon, and look for the "Cognos 10 Testing Townhall Meeting". Will training on Cognos 10 be provided to Report Consumers? Job aids for navigational training on Cognos 10 are being developed. We would like to have a small number of Cognos users participate in the review of these job aids. If you are interested in participating in this group, please contact Wanda Dixon at ad2465@wayne.edu by July 29. We expect to publish the final Job Aids to the entire community on August 22. If you wish additional information before the job aids are available, you can review Cognos 10 User Guides at:      http://reporting.wayne.edu or      http://computing.wayne.edu/reporting/documentation/index.php What can all Cognos users do? To help make the Cognos 10 upgrade a success, C&IT's BIRT staff recommends that everyone review their production reports and report views in Cognos 8:  My Folders under Report Studio. Please delete reports and report views you no longer use. In addition, please review your scheduled reports. Remove schedules for reports no longer needed. Removing unneeded schedules will help to keep Cognos 10 at peak performance. This is part of routine maintenance that most Cognos Report users already do. We are asking, at this time, that you clean up your reports and schedules in Cognos 8 before Tuesday, August 9. What do Cognos Report Authors need to do? Please test your departmental reports. BIRT staff will test our standard set of QA reports. A list of these reports will be published at:  http://reporting.wayne.edu Where can I get assistance? If you need assistance, go to C&IT's Business Intelligence and Reporting Website at http://reporting.wayne.edu, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.   Wayne State University Tue, 19 Jul 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6950 Blackboard will be UNAVAILABLE early morning on Sunday, July 24, 2011 http://computing.wayne.edu/news-item.php?id=6951 This message was sent via email to WSU Employees on July 19, 2011. Summary WSU Computing & Information Technology staff will be installing a software update (SP6) to Blackboard 9. Blackboard will be unavailable on Sunday, July 24, 2011, from 12:01 a.m. to 8 a.m. Affected Services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration This Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday, July 24, 2011. Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Tue, 19 Jul 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6951 Java upgrade for WSU's Banner System requires a software update on desktop computers http://computing.wayne.edu/news-item.php?id=6952 This message was sent via email to WSU management, all Banner users, and Technical Support staff. Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs WSU's Banner Administrative System -- on Sunday morning, July 31, 2011. Java 1.6.0 Update 26 will be needed to display Banner Forms over the Internet. This latest version of Java provides official support for using the Banner System on Windows 7 and/or Internet Explorer 8, as well as Firefox 3.6. (Please note: Application Xtender users will continue to use Internet Explorer exclusively.) Java 1.6.0_26 also contains important enhancements to improve the performance, stability, and security of the Java applications running on your computer. Banner users will need to install a Java update before July 31 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_26 needs to be pre-installed on your computer before the server upgrade on July 31, in order for Banner forms to continue to work. Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it:    http://bantest.wayne.edu/jre-6u26-windows-i586.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2:00 a.m. to 8:00 a.m. on Sunday morning, 7/31/2011. To ensure uninterrupted access to Banner forms, Banner users have from now until 7/31 to make sure the computer they use to access Banner is running Java version 1.6.0_26. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on 7/31 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ Wayne State University Sun, 17 Jul 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6952 Banner Administrative System upgrade was successful http://computing.wayne.edu/news-item.php?id=6783 Computing & Information Technology (C&IT) is pleased to announce that the Banner System upgrade to release 8.4 over the June 11-12, 2011 weekend was successful. SunGard Higher Education documentation for Banner 8 is available in WSU Pipeline at http://pipeline.wayne.edu. Go to the Employee tab, and in the left information channel under "Banner Administrative Systems", click the "Banner Documentation" link. If you have any questions about the Banner 8.4 upgrade, please contact the C&IT Help Desk at (313) 577-4778 or send an e-mail to helpdesk@wayne.edu. We'd like to thank everyone who assisted with this upgrade process over the past three months. We also thank the university community for your patience and cooperation while systems and services were unavailable.   -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Sun, 12 Jun 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6783 HP notebook computer batteries recalled due to fire hazard http://computing.wayne.edu/news-item.php?id=6777 Lithium-Ion rechargeable batteries used in certain Hewlett-Packard (HP) and Compaq notebook computers are being voluntarily recalled by the U.S. Consumer Product Safety Commission (CPSC). The batteries are being recalled because they can overheat, which poses fire and burn hazards. According to a CPSC report, the batteries were manufactured in China and about 162,600 of them were sold in the U.S. between July 2007 and July 2008. These batteries have been sold in computer and electronics stores across the country, and through various online retailers, including hp.com and hpshopping.com. For more information about the recall, and to see specific computers and batteries that are affected, go to: http://www.cpsc.gov/cpscpub/prerel/prhtml11/11234.html If you have one of these recalled batteries, the CPSC strongly urges you to remove it immediately. Contact the computer manufacturer for a free replacement battery and use the AC adapter to power the computer until a replacement battery arrives. If you need assistance determining whether your battery is affected, visit the PC Clinic at universe IT, 211 Student Center or call (313) 577-5056. The PC Clinic provides a range of services for your personally owned computers and is open Monday through Friday, 9 a.m. to 5 p.m. --
 Computing & Information Technology
 Wayne State University
 Detroit, MI http://computing.wayne.edu Wayne State University Wed, 08 Jun 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6777 REMINDER: System & service availability during Banner upgrade on June 11 & 12 http://computing.wayne.edu/news-item.php?id=6760 [Sent via email to WSU management and all Banner users by Computing & Information Technology] The Banner Administrative System at Wayne State is being upgraded to release 8.4 starting Saturday, June 11, 2011, at 4:00 p.m. until Sunday, June 12, 2011, at 11:59 p.m. During the upgrade process, the Banner System and the following systems or services will NOT be available: Self-Services in WSU Pipeline Research Dashboard - through WSU Pipeline Workflow - through WSU Pipeline Imaging and Document Management For more details, see the entire announcement originally sent on May 20 at:      http://computing.wayne.edu/news-list.php?category=68 -- Computing & Information Technology Wayne State University

 Detroit, Michigan Wayne State University Mon, 06 Jun 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6760 WSU Voicemail System upgrade coming this summer http://computing.wayne.edu/news-item.php?id=6851 This message was sent via email on June 2, 2011, to Wayne State employees by Computing & Information Technology. In C&IT’s annual customer satisfaction survey, Wayne State faculty and staff asked for changes to our Voicemail System. This summer, an upgrade will give university employees enhanced flexibility and new features to manage their voicemail:  Receive a copy of voicemail messages in your Wayne Connect email inbox. Manage your voicemail and personal settings from a secure website. Listen to your WSU Voicemail messages from a computer. Additionally, if you use the telephone keypad to listen to and manage your voicemail, we have good news: you can use the same familiar voicemail prompts. WSU's Voicemail access number, 577-3456, stays the same too! It all adds up to your WSU Voicemail being easier to access and use -- and it’s coming this summer!   Stay tuned for more information regarding WSU's Voicemail upgrade. If you have questions in the meantime, call C&IT’s Telecommunications Help Desk at (313) 577-1977.  -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 01 Jun 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6851 Students: Beware of WSU scholarship scam in your email http://computing.wayne.edu/news-item.php?id=6702 A scam email is going around this week asking students to apply or sign up for a $2,000 scholarship from Wayne State -- before May 31 or "soon". This email is a phishing attempt to obtain your personal information. REMEMBER: Wayne State will NEVER send an email asking you for personal information, such as your password, birth date, or social security number. You don't have to question the authenticity of such messages -- simply discard them. More information about phishing or suspicious e-mail -- what to do if you receive one and how to report them -- is available on C&IT's website at: http://computing.wayne.edu/email/phishing.php Also note that C&IT staff have adjusted the university's anti-spam appliance to catch these emails and are attempting to block all emails from the address being used. If you have additional questions or already applied to one of these scam emails, you can contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 24 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6702 Wayne Connect emergency maintenance, May 25, 5-6 PM; to affect some users only http://computing.wayne.edu/news-item.php?id=6713 [Sent via email on May 25 to WSU faculty and staff by Computing & Information Technology] C&IT has scheduled emergency maintenance on one Wayne Connect mail server, Wednesday, May 25. Only some users will be affected from 5 to 6 p.m., meaning access to email and calendars will be unavailable to them. Support staff are still working to resolve ongoing problems with Wayne Connect. Your patience is appreciated.   (Due to inclement weather, the work was delayed and performed from 6 to 7:45 p.m.)   -- Computing & Information Technology Wayne State University Detroit, MI Wayne State University Tue, 24 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6713 Wayne Connect emergency maintenance overnight Tuesday, May 24 http://computing.wayne.edu/news-item.php?id=6699 [Sent via email on May 24 to WSU students, faculty, and staff by Computing & Information Technology.] C&IT has scheduled emergency maintenance on the Wayne Connect system overnight Tuesday. The system and all applications (email, calendars, etc.) will be unavailable early Wednesday morning from midnight to 2 a.m.   Support staff hopes this work will resolve the problems some people have been experiencing with Wayne Connect and Outlook yesterday and today. Your continued patience is appreciated. -- Computing & Information Technology Wayne State University Detroit, MI Wayne State University Mon, 23 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6699 ODS 8.2.1 Implementation on May 27-30 weekend postponed http://computing.wayne.edu/news-item.php?id=6683 [Sent via e-mail on May 23 to all Cognos users, ODBC users, Technical Support Partners, and WSU management from WSU Computing & Information Technology] The implementation of the ODS 8.2.1 upgrade scheduled for this weekend (May 27-30) has been postponed. Another date will be announced in the future.  Additional testing identified new problems that need to be resolved. If you have additional questions, please contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and a member of C&IT's Business Intelligence and Reporting Team (BIRT) will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, at (313) 577-4757 or ab5895@wayne.edu. -- Computing & Information Technology Wayne State University

 Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 22 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6683 System and service availability during the Banner 8.4 upgrade on June 11 & 12 http://computing.wayne.edu/news-item.php?id=6680 [Sent via email on May 20 to WSU management and all Banner users by Computing & Information Technology] Summary The Banner Administrative System at Wayne State is being upgraded to release 8.4 starting Saturday, June 11, 2011 at 4:00 p.m. until Sunday, June 12, 2011 at 11:59 p.m. During the upgrade process, the Banner System and all systems or services that interact with Banner will NOT be available. (See below for details.) Affected services WSU staff, faculty, and students will not be able to access the following systems and services during this upgrade: Banner Administrative System (Internet Native Banner/INB at banner.wayne.edu) for access to forms Self-Service Banner through WSU Pipeline – e.g., submitting time sheets, registering for or withdrawing from classes, paying tuition or fees, looking up or requesting transcripts, downloading course lists, looking up paycheck, benefits, or other employee information Research Dashboard - through WSU Pipeline Workflow - through WSU Pipeline Imaging and Document Management The Banner 8.4 upgrade does not require any changes to your desktop computers or web browser. The Operational Data Source (ODS) refresh will be run immediately following the Banner Upgrade. Duration The Banner upgrade is scheduled from 4 p.m. on Saturday, June 11, 2011, until 11:59 p.m. on Sunday, July 12, 2011. For assistance If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:       http://computing.wayne.edu/systemstatus/   Wayne State University Thu, 19 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6680 Summer Hours at the C&IT Help Desk http://computing.wayne.edu/news-item.php?id=6631 The C&IT Help Desk has a new schedule for the Spring/Summer 2011 Term. Hours are as follows: Monday through Friday from 7:30 a.m. to 7 p.m. Saturday and Sunday from 9 a.m. to 4 p.m. The Help Desk is also available: Via e-mail at helpdesk@wayne.edu. By phone at (313) 577-4778 On the Web  http://computing.wayne.edu http://kb.wayne.edu   Wayne State University Mon, 09 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6631 Operational Data Store (ODS) upgrade scheduled for May 27-30 -- Banner unavailable for four ... http://computing.wayne.edu/news-item.php?id=6586 [Sent via email on May 2 to all Cognos users, ODBC users, Technical Support Partners, and WSU management from WSU Computing & Information Technology] What is being upgraded and when? Computing & Information Technology (C&IT) is going to upgrade the Operational Data Store (ODS) to Release 8.2.1 beginning Friday, May 27, 2011, at 6:05 p.m. ODS Release 8.2.1 and all current WSU reporting data are expected to be available to employees at the regularly scheduled time of 8:30 a.m. on Monday, May 30. Affected systems and services The following WSU systems and services will NOT be available for four hours, on Friday, May 27, from 6:05 p.m. to 10:00 p.m.: The Banner System Imaging and Workflow Self-services that students, faculty, and staff access through WSU Pipeline (e.g., checking pay stubs, completing time sheets, applying for financial aid, registering for or withdrawing from classes, examining class lists, etc.) The following services will NOT be available during the entire upgrade process from Friday, May 27, at 6:05 p.m. until Monday, May 30, at 8:30 a.m.: Cognos Business Intelligence and Reporting System Banner Operational Data Store (ODS) NOTE: WSU Pipeline will continue to be available during the entire ODS upgrade, and individuals will be able to access WSU E-mail, Blackboard, and other systems that do not interact with Banner. Why is Banner affected? During this ODS upgrade, the Database Administrators in C&IT will upgrade the ODS Banner component to release 8.2.1 and apply ODS 8.2.1 patches to the Banner database. Important dates If this proposed schedule is adopted, the ODS 8.2.1 upgrade will take place beginning Friday, May 27, 2011, at 6:05 p.m., and is expected to last until Monday, May 30, at 8:30 a.m. The ODS and Cognos data are expected to be current by Monday, May 30, at 8:30 a.m. The Banner System, Imaging, Workflow, and all self-services in WSU Pipeline will NOT be available from 6:05 to 10 p.m. on Friday, May 27, as part of the upgrade. For assistance Contact Dave Brisbois in C&IT at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Sun, 08 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6586 Summer hours at universe IT for PC Clinic and Software Clearinghouse http://computing.wayne.edu/news-item.php?id=6621 The C&IT PC Clinic & Software Clearinghouse have begun their summer hours. The front counter service, located at universe IT, 211 Student Center Building will be open Monday through Friday, 9 a.m. through 5 p.m. throughout the Spring/Summer term.  C&IT's universe IT service center will remain closed on Saturdays and Sundays during the summer. For more information, call (313) 577-5056 or visit http://clearinghouse.wayne.edu.  Wayne State University Thu, 05 May 2011 23:00:00 EDT http://computing.wayne.edu/news-item.php?id=6621