Wayne State University

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VoIP Phone Issue [RESOLVED] November 29, 2016

UPDATE @ 8:45am:  The campus VoIP service has returned to normal.  However, if you are still experiencing issues, please contact the C&IT Help Desk at 313-577-HELP or via email...

VoIP Update October 27, 2016

AT&T is expanding Wayne State's telephone infrastructure so more campus telephone users can be upgraded to VoIP. Current VoIP phones are being moved to the updated infrastructure next week (Oct. 31...

Campus Voicemail Issue [Updated] October 21, 2016

Update 10/21: Voicemail issues have been resolved as of Friday, Oct. 21. The system has been repaired and is now operational.  Due to the hardware malfunction, any voicemail messages received...

Campus VoIP service outage August 22, 2016

UPDATE @ 11:35am: VoIP service has been restored. The vendor is investigating the root cause of the outage.  C&IT regrets the inconvenience and thanks you for your patience.   MONDAY AUG 22 @...

Reminder: Dial Full Phone Numbers for Campus Calling April 15, 2016

Reminder: To ensure your campus calls and voicemails get through during the VoIP upgrade, you need to dial full phone numbers, for example: 9-1-313-577-1234. The campus-wide telephone...

RESOLVED: Telephone and voicemail problem - cannot call some WSU phone numbers December 10, 2015

======================================================= UPDATE -- Thursday Dec 10 @ 1:00pm: the telephone system problem has been resolved, and normal service has been restored. Thanks for your...

RESOLVED: Telephone and voicemail problems November 20, 2015

UPDATE -- Friday Nov 19 @ 8:00am: the telephone system configuration has been updated, and normal service has been restored. Thanks for your...

New VoIP phones to now include redial button November 3, 2015

Effective Friday, November 6, we are updating your new VoIP phone to include a REDIAL button. This change is based on your feedback and will eliminate the...

Ensure your campus calls get through -- Dial 9+1+Area Code+Phone Number July 31, 2015

The campus-wide telephone system upgrade to Voice over Internet Protocol (VoIP) phones continues to move forward. Many buildings will have their VoIP phones go live today. Because...

Reminder: Use Full Phone Numbers for Calls to C&IT Employees June 25, 2015

The campus-wide telephone system upgrade to Voice Over Internet Protocol (VoIP) phones continues to move forward. Employees at Computing & Information Technology (5925...

Calling a C&IT employee beginning May 18 May 15, 2015

The campus-wide telephone system upgrade continues to move forward. Beginning Monday, May 18, employees at Computing & Information Technology (5925 Woodward Ave.) will be...

Reminder: Network Services Help Desk has merged with C&IT Help Desk November 3, 2014

Beginning today, Monday, November 3, 2014, the Network Services Help Desk has joined the C&IT Help Desk to better serve you. The Network Services Help Desk phone number (313)...

Network Services Help Desk to merge with C&IT Help Desk 11/3 October 30, 2014

Beginning Monday, November 3, 2014, the Network Services Help Desk will join the C&IT Help Desk to better serve you. At that time the Network Services Help Desk phone number (313)...

Network Services Help Desk to merge with C&IT Help Desk 11/3 October 22, 2014

Beginning Monday, November 3, 2014, the Network Services Help Desk will join the C&IT Help Desk to better serve you. At that time the Network Services Help Desk phone number (313) 577-1977 will...