Service Requests for both Voice (telephone) and Data (network access) are submitted using a Telephone Service Request (TSR) Form.

Service Order turnaround time to complete the work is typically 5 business days.

Select the type of action for the service you require:

• Add a Service
  (e.g., need a new phone line or jack installed, speakerphone rental)
• Delete a Service
  (e.g., phone line no longer needed)
• Change a Service
  (i.e., telephone feature change)
  (e.g., change stations' billing account number)
  (e.g., change single-line to business set)
  (e.g., purchase phone equipment)
• Move a Service
  (e.g., moving into a new office or building)

See Also:

• Conferencing
  (e.g., need a dedicated 800 Conference service)
• Data Activation
  (e.g., need an existing data/network jack activated)
• Online Phone Bill Access
  (e.g., change recipient information for phone bill)
• Voicemail Service
  (e.g., reset password on voicemail)
• Virtual Telephone Number
  (VTN information here)

In order for your Telephone Service Request to be processed, you must:

1. complete all required/relevant areas of the form and press the CONTINUE button to produce a printable form with a unique TSR number
2. print the TSR form from the resulting Web page
3. have the dean/division head sign the form
4. fax the completed form to IT Customer Services at 313-577-5577*

*Send Medical School forms to Facilities & Support Services (1102 Scott Hall) or fax them to (313) 577-2466. Do not send them directly to IT Customer Services.

Check on the status of your TSR/Service Order(s):

• Service Order Status Log
  (Service Orders generated from your TSR are displayed in this log)

Contact the IT Customer Services Help Desk at (313) 577-1977 for assistance.