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C&IT Contacts

Applications Technical Services

• Send e-mail – apptech@lists.wayne.edu
• Phone – (313) 577-4758

Banner System Support

• See Web page – Banner Menu
• Contact C&IT Help Desk

Blackboard Support

• See Web page – Blackboard at Wayne State University
• Basic support for faculty and students, contact C&IT Help Desk
• Course creation requests, contact – bbadmin@wayne.edu

Learning Management Systems Support, Director, Cindy Sulad, (313) 577-9747

C&IT Help Desk

General technical support for students/employees/retirees, bulk e-mail

• See Web page – About the C&IT Help Desk
• Send e-mail – helpdesk@wayne.edu
• Phone service – (313) 577-4778
  Open Monday-Friday, 8 a.m. to 8 p.m. (fall & winter terms) and 8 a.m. to 6 p.m. (spring/summer terms).
• Walk-up service – universe IT computer service center, 211 Student Center
  Open Monday-Friday, 8:30 a.m. to 5 p.m. (fall & winter terms) and 9 a.m. to 5 p.m. (spring/summer terms).

Supervisor, Geoffrey Sperl, (313) 577-4777
Analyst, Rodrigo Reis, (313) 577-4730

Computing Support Team (CST)

2nd- and 3rd-level hardware and software services for WSU units and their technical support staff.

• See Web page – Computing Support Team (CST)
• Send e-mail – CST@wayne.edu

Associate Director, Melissa Crabtree, (313) 577-1844

Customer Services

Deputy CIO, Patrick Gossman, (313) 577-2085

Grid Computing

WSU high performance Grid-enabled computing system that houses and manages research related projects requiring high speed computation, parallel and distributed computing, data management, and computationally intensive applications.

• See Website – Grid Computing

Lead Systems Software Engineer, Michael Thompson, (313) 577-8106

Network Engineering

Enterprise Operations and Service Assurance/Network Help Desk – network connections to WSU and the Internet

• See Website – Network Services Help Desk
• Phone – (313) 577-4746

Director, Dan Eklund, (313) 577-5558

Network Security

• See Website – C&IT Information Security
• Send e-mail – netsec@lists.wayne.edu

PC Clinic

Fee-based, carry-in repair service for laptop (notebook) and desktop computers that are NOT owned by Wayne State University.

• See Web page – PC Clinic
• Send e-mail – pcclinic@wayne.edu
• Phone – (313) 577-5056

Supervisor, Steve Wassef, (313) 577-9414

Quality, Communications, and Compliance (QCC)

• Computing & Information Technology (C&IT) Website
• WSU Knowledgebase
• Day-to-day operation of C&IT's mass communication channels
  • Bulk e-mail service
  • LISTSERV discussion lists

Director, Tom Duszynski, (313) 577-5638

Software Clearinghouse

Desktop software at reduced prices for faculty and staff

• See Website – Software Clearinghouse
• Phone – (313) 577-4060

Associate Director, Mary Vanhevele, (313) 577-7757

Telecommunications

Cable TV, Data (moves, adds or changes), Teleconferences, Telephone (moves, adds or changes), Telephone Repair, Voice Mail

• See Website – Network Services Help Desk
• Phone – (313) 577-1977

Director, Jill Zeller, (313) 577-8619

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