Technical Support Resources
The Technical Support (techsup) Partners Group at Wayne State University is comprised of a LISTSERV discussion list and quarterly meetings (see below). Both the discussion list and meetings are organized by the Computing Support Team (CST) team in the Customer Services department of Computing & Information Technology (C&IT).
Resources for technical support partners
- Business Continuity Planning
- CallTracker problem tracking system
- Contacts at Computing & Information Technology (C&IT)
- Computing Support Team (CST) – 2nd- and 3rd-level hardware and software support
- Network engineer building assignments
- Domain Name Sservice (DNS) requests
- WSU DNS request form – use this form to request add, change, or delete a domain name
- E-mail (Wayne Connect)
- FTP server
- About the WSU FTP server
- Link to the FTP server (ftp.wayne.edu)
- Security
- Software & Hardware
- Symantec AntiVirus documentation
- Technical Support Staff at WSU
- Computing Support Contacts – listed by school, college, division
Sometimes the best method of getting help with a problem is to ask other technical support people. The techsup LISTSERV discussion list provides technical support staff at Wayne State University with a way to do that. The techsup group also serves as a forum for sharing resources and information. To join the LISTSERV discussion list for the WSU Technical Support Partners Group: C&IT's DDCS team schedules meetings of the Technical Support (techsup) Partners Group on a quarterly basis. At these meetings, C&IT or WSU technical staff make presentations on the status of current and upcoming technology initiatives on campus, and encourage discussion among members. Meetings of the techsup group are announced in advance on the techsup discussion list and registration is required.Join the techsup Discussion List
subscribe techsup your name
where your name is your full name. (LISTSERV gets your e-mail address from the "From:" field in your e-mail message.)Attend meetings of the techsup group