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Technical Support Resources

The Technical Support (techsup) Partners Group at Wayne State University is comprised of a LISTSERV discussion list and quarterly meetings (see below). Both the discussion list and meetings are organized by the Computing Support Team (CST) team in the Customer Services department of Computing & Information Technology (C&IT).

Resources for technical support partners

• Business Continuity Planning
  • Template, Project Plan, & Additional Resources
• CallTracker incident management system
  • CallTracker help
• Contacts at Computing & Information Technology (C&IT)
  • Computing Support Team (CST) – 2nd- and 3rd-level hardware and software support
  • Network engineer building assignments
• Domain Name Service (DNS) requests
  • DNS Request Guidelines
• E-mail (Wayne Connect)
  • Wayne Connect tech support resources
• FTP server
  • About the WSU FTP server
  • Link to the FTP server (ftp.wayne.edu)
• Security
  • Information Security Tools
• Software & Hardware
  • Administrative Desktop Specs
  • C&IT Help Desk supported software
• Technical Support Staff at WSU
  • Computing Support Contacts – listed by school, college, division

Join the techsup Discussion List

Sometimes the best method of getting help with a problem is to ask other technical support people. The techsup LISTSERV discussion list provides technical support staff at Wayne State University with a way to do that. The techsup group also serves as a forum for sharing resources and information.

To join the LISTSERV discussion list for the WSU Technical Support Partners Group:

1. Send e-mail to LISTSERV@LISTS.WAYNE.EDU with the command:
   
       subscribe techsup your name
   
   where your name is your full name. (LISTSERV gets your e-mail address from the "From:" field in your e-mail message.)
2. Because the techsup LISTSERV list is private, wait until you receive an approval e-mail.
3. When your request is approved, you will begin receiving all e-mail sent to the techsup list and will be able to send e-mail messages to the list at techsup@lists.wayne.edu.

Attend meetings of the techsup group

C&IT's Computing Support Team schedules meetings of the Technical Support (techsup) Partners Group on a quarterly basis. At these meetings, C&IT or WSU technical staff make presentations on the status of current and upcoming technology initiatives on campus, and encourage discussion among members.

Meetings of the techsup group are announced in advance on the techsup discussion list and registration is required.