Wayne State University - Computing & Information Technology http://computing.wayne.edu/ Sat, 18 May 2013 15:03:42 -0500 PHPSimpl http://www.wayne.edu/inc/global/wayne_state_university.gif http://www.wayne.edu Feed provided by wayne.edu. Click to visit. http://computing.wayne.edunews-item.php?id=10751 For the last several days we have been experiencing intermittent server outages on the server running ApplicationXtender.  We have been in constant contact with our vendor partners and have a divisional task force working on the issue.  Tonight at 6:30 pm we performed an unscheduled maintenance to further ascertain where the issue maybe.  We may also have resolved the problem.   We will continue to monitor the performance of the system and work on the issue until it is resolved.   We apologize for any hardship this may have caused.   Thank you, David Brisbois Director Document Management and Workflow   [This message was sent via email on January 9, 2013, to ApplicationXtender users, Technical Support Partners, DeskTech, C&IT Management and the Help Desk.] Wayne State University Wed, 09 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10713   Summary All features of ApplicationXtender are available. You will need to update your ActiveX controls if prompted when first accessing AX. Affected Services ApplicationXtender is now fully available. What do I need to do? The first time you access the new version of AX you will be asked to update an ActiveX component on your machine. YOU MUST HAVE ADMINISTRATIVE PRIVILEGES TO YOUR MACHINE TO PERFORM THIS UPDATE. After being prompted, click OK, and it will install. Please contact your Tech Support person for your area to do this if you do not have administrative privileges to your machine. Your tech support person can be found at http://computing.wayne.edu/help/faculty-staff.php. This update is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 4, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Fri, 04 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10697   Summary ApplicationXtender is available for use. Maintenance is still underway for some of the documents in B-S-ADMN and B-F-DOCS. All other ApplicationXtender applications are available and viewable with or without annotations. Maintenance will be completed by the morning of Friday, January 4. Affected Services Some documents within B-S-ADMN and B-F-DOCS that have annotations will not appear until this maintenance has been completed. Receipt of the following error message, "Interactive Viewer OCX - an exception occurred while initializing document page!" is an indication that it is one of the documents that is being corrected. Documents displaying the error message will be available tomorrow, Friday, January 4. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 3, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Thu, 03 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10691 At approximately 8:49 am Application Xtender began experiencing an issue with viewing documents.  Technical staff is currently working with the software vendor to resolve the issue.  Once we have additional information we will let you know.  I do not expect the system to be available until the end of the day.  I apologize for the inconvenience. Thank you, David Brisbois, Director Document Management and Workflow [This message was sent via email on January 2nd, 2013 to all AX Users, Technical Support Staff, and the Help Desk.] Wayne State University Wed, 02 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10692   Summary Unscheduled maintenance is currently being performed on ApplicationXtender. It will be unavailable until approximately 10 a.m., Thursday, January 3, 2013. Affected Services ApplicationXtender documents will not be available for viewing. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 2, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Wed, 02 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=6780 [Sent via e-mail to Tech Support Partners, Help Desk, and ApplicationXtender users from WSU Computing & Information Technology] Summary On Sunday, June 12, 2011 Computing & Information Technology (C&IT) staff upgraded to Banner 8.3 / 8.4. This upgrade changed the look of the BDMS (AX Web Access (Xtender)) icons. The functionality remains unchanged. Affected services BDMS icons on the Banner icon toolbar that used to direct to AX Web Access (Xtender). What you need to do When you log in to Banner, you will no longer see two BDMS icons with an 'X' in the center of the Banner forms toolbar. These icons have been replaced, but the functionality of the icons remain the same. For BDMS - Display Document, you will see a magnifying glass on a beige background.  For BDMS - Add Document, you will see a green plus sign on a beige background. Important dates Effective Sunday, June 12, 2011, you will notice a new look for the two BDMS icons on the Banner icon toolbar. For assistance If you have any questions or need assistance running the AX Client Installer, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. They will generate a CallTracker ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 12 Jun 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5810 [Announced to all WSU employees by Computing & Information Technology] Summary On Monday, March 7, 2011, a new Workflow tab will be available in WSU Pipeline for all employees. If you DO NOT USE Workflow, you can skip this message. The Workflow tab will remain available to you, for possible future use. Those who DO USE Workflow can read below about how this new tab will make it more convenient to access Workflow information. The new Pipeline tab will contain all the Banner Workflow channels:  My Workflow Worklist (currently published on the Faculty tab), My Workflow Alerts, and My Processes. This tab also will contain a link to the Office of Scholarships and Financial Aid’s new Student Award Authorization form that departments use to process loans, grants, and scholarships. As additional Workflow forms are developed, links to them will display on this tab as well. Affected services Access to using Workflow will not be affected during the implementation of this functionality. The existing My Workflow Worklist channel on the Faculty tab will remain available.  What you need to do... To view the Workflow channels (to which you may have access), log in to Pipeline and click the Workflow tab. Important dates The new Workflow tab in Pipeline is going to become available on Monday, March 7, 2011. For assistance and additional information If you need help or think you should have a Workflow role, but the tab says otherwise, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and C&IT's Workflow and Document Management Team will contact you to provide assistance. To learn more about Workflow at Wayne State and how it can be used for more efficient operations and better customer service, download or view C&IT’s “All about Workflow” presentation. You may also contact Dave Brisbois, IT Director, Workflow and Document Management Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Tue, 01 Mar 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5409 [Sent via e-mail to all ApplicationXtender users and technical support partners from WSU Computing & Information Technology.] Summary On Sunday, November 14, 2010 C&IT staff masked the Social Security Number (SSN) field for each applicable app (B-A-IDGP, B-H-ID, B-S-ID, B-R-ID, B-R-TREQ, etc.) in ApplicationXtender production environment. A new feature of the current version of Xtender 6.5 (implemented July 2010), allows us to use a predefined field format for SSNs. This format utilizes asterisks in place of the first five numbers of the SSN field when displaying the index values for a document. The new format looks like ***-**-#### instead of ###-##-####. Affected Services ApplicationXtender, our Document Management System, was unavailable on Sunday, November 14, 2010 during the change Management window of 2 a.m. to 8 a.m. What you need to do YOU DO NOT NEED TO TAKE ANY ACTION. After November 14, 2010, you will notice a masked SSN value on the query results screen when you query for a document in Xtender. You will still be able to query for SSN in Xtender directly using the full value or the last four digits prefixed with five asterisks (*). Important dates This change occurred on Sunday, November 14, 2010. Is documentation and support available for Banner 8? If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and the Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Mon, 15 Nov 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5277 [Sent via e-mail to All ApplicationXtender users, HelpDesk, tech support partners from WSU Computing & Information Technology.] Summary On Sunday, November 14, 2010 C&IT staff will mask the Social Security Number (SSN) field for each applicable app (B-A-IDGP, B-H-ID, B-S-ID, B-R-ID, B-R-TREQ, etc.) in ApplicationXtender production environment. A new feature of the current version of Xtender 6.5 (implemented July 2010), allows us to use a predefined field format for SSN. This format utilizes asterisk in place of the first five numbers of the SSN field when displaying the index values for a document. The new format will look like ***-**-#### instead of ###-##-####. Affected Services ApplicationXtender, our Document Management System, will not be available on Sunday, November 14, 2010 during the change Management window of 2 a.m. to 8 a.m. What you need to do YOU DO NOT NEED TO TAKE ANY ACTION. After November 14, 2010, you will notice a masked SSN value on the query results screen when you query for a document in Xtender. You will still be able to query for SSN in Xtender directly using the full value or the last four digits prefixed with five asterisks (*). Important dates This change will occur on Sunday, November 14, 2010. Is documentation and support available for Banner 8? If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and the Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Tue, 26 Oct 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4891 [Sent via e-mail to All ApplicationXtender users, Help Desk, tech support partners from WSU Computing & Information Technology] Summary ApplicationXtender has been upgraded to version 6.5  Affected Services Before using ApplicationXtender 6.5, you need to: Install the AX Web Acess upgrade which is available on C&IT's website at: http://www.computing.wayne.edu/imaging/ax-client-installer.php If you have administrator rights to your computer, you can download and install the update yourself. If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. The first time you access AX Web Access you may be asked to update additional software. If this occurs, you will need administrator rights to your computer to complete the install. Important dates Effective Sunday, July 25. For Assistanc If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a CallTracker ticket for you and the Document Management & Workflow team will contact you to provide assistance. Thank you.   Wayne State University Wed, 28 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4878 [Sent via e-mail to All ApplicationXtender users, Help Desk, tech support partners from WSU Computing & Information Technology] Summary On Sunday, July 25, 2010 C&IT staff is going to upgrade ApplicationXtender from version 5.4 to 6.5. This upgrade will resolve several existing problems with ApplicationXtender. The 6.5 release will resolve the existing issue with using PDF's created from Adobe Professional Version 9.   Affected Services ApplicationXtender, our Document Management System, will **not** be available on Sunday morning, July 25, 2010, from 2 a.m. to 8 a.m. What you need to do You or a technical support staff person in your deparment need to uninstall certain software components and install an upgrade to the AX Web Access software (Active X controls) as soon as possible after July 25. The AX 6.5 install is not compatible with the prior version of AX 5.4. A job aid for installing the AX Web Access upgrade is available on C&IT's website. If you have administrator rights to your computer, you can download and install the update yourself. If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. If you are familiar with the install process, you can access the AxClientInstaller executable, which includes all required Active X Controls and written instructions, via the Support page of the Document Management website.  The new AX 6.5 version of the installer is now available Document Managment website. Important dates Please note that this maintenance is scheduled within C&IT's weekly system maintenance period to minimize the impact for users. Also, keep in mind that the current status of WSU systems is always shown on C&IT's System Status Webpage: http://computing.wayne.edu/status You must have the software upgrade installed on your computer before using ApplicationXtender Web Access on or after Monday, July 26th. For Assistance If you have any questions or need assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. They will generate a Call Tracker ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance. AX 6.5 User Guides are available on the Document Management website.   Wayne State University Wed, 21 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4832 [Sent via e-mail to all ApplicationXtender users, Help Desk, tech support partners from WSU Computing & Information Technology] Summary On Sunday, July 25, 2010, C&IT staff is upgrading the ApplicationXtender (AX) suite of software from version 5.4 to 6.5. This software is a major component of Wayne State's Document Management System. This AX upgrade is required at this time to solve a number of existing issues including allowing PDF documents created with Adobe Professional 9 to work correctly with AX.  In order to use the AX 6.5 version an update of the Active X controls will be required for the employees’ desktop. Affected Services ApplicationXtender, our Document Management System, will not be available betweeen 2 a.m. and 8 a.m. on Sunday, July 25, 2010. What you need to do You or a technical support staff person in your deparment need to uninstall certain software components and install an upgrade to the AX Web Access software (Active X controls) as soon as possible after July 25. The AX 6.5 install is not compatible with the prior version of AX 5.4. A job aid for installing the AX Web Access upgrade is available here on C&IT's website. If you have administrator rights to your computer, you can download and install the update yourself. If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. If you are familiar with the install process, you can access the WxClientInstaller executable, which includes all required Active X Controls and written instructions, via the Support page of the Document Management Website.  The new AX 6.5 version of the installer will be made available Thursday, July 22nd for your preparation. Important dates The ApplicationXtender upgrade is on Sunday, July 25, 2010 during C&IT's weekly system maintenance period from 2 a.m. to 8 a.m. You must have the software upgrade installed on your computer before using ApplicationXtender Web Access on or after Monday, July 26th. For Assistance If you have any questions or need assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. They will generate a Call Tracker ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance.   Wayne State University Thu, 08 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4827 [Sent via e-mail to All Application Xtender users, tech support from WSU Computing and Information Technology] Summary As previously announced, the upgrade to AX version 6.5 will occur on Sunday, July 25, 2010 between 2:00 am and 8:00 am The Document Management Team in Computing & Information Technology (C&IT) recommends that you complete indexing of all outstanding documents in your batches that exist in ApplicationXtender by the end of Friday, July 23, 2010 to avoid any loss of outstanding batches or issues associated with your batch documents. Actions Required  If you scan or import a document, a batch is created in a common area of Application Xtender.  Once a document is indexed, it is placed into the ApplicationXtender system and permanently stored.  We are concerned that the upcoming AX version 6.5 upgrade may impact your ability to access batches left in that common area after the upgrade. You can continue to scan to your local or network drive and import the documents after the AX version 6.5 upgrade.   To avoid any possible issues, we recommend that you complete indexing all documents in your outstanding batches that have been imported but not indexed into Application Xtender by the end of Friday, July 23, 2010.  If you have batches that you do not need, you can delete them.   To determine if you have any outstanding batches in ApplicationXtender you may click on the link Un-Indexed Xtender Batch List Report on the Support page of the Document Management website to search the PDF report of un-indexed batches.    You can also review a job aid on how to manage your batches by clicking on the link manage your batches.  This will begin the job aid. For Assistance  If you have further questions or need assistance, you can:    Send an e-mail to C&IT's Document Management Team by clicking the link DMWRK@lists.wayne.edu.  It will open your email editor to send the email. Use the Document Management Inquiry and Problem form by clicking on this link. Contact Kim Bostick at 313-993-8433 or email ab1661@wayne.edu   Wayne State University Wed, 07 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4783 [Sent via e-mail to All ApplicationXtender users, HelpDesk, tech support partners.] Summary On Sunday, July 25, 2010 C&IT staff is going to upgrade ApplicationXtender from version 5.4 to 6.5.  This upgrade will resolve several existing problems with ApplicationXtender.  The 6.5 release will resolve the existing issue with using PDF’s created from Adobe Professional version 9. Affected Services ApplicationXtender, our Document Management System, will not be available on Sunday, July 25, 2010 during the change Management window of 2 a.m. to 8 a.m. What you need to do Additional information is going to be distributed in the next week. An update to the ActiveX controls on your desktop may be required. For those using ApplicationXtender Desktop Access, additional changes may also be required. Changes will need to be made on your desktop on Monday, July 26th and all outstanding batches will need to be indexed by Friday, July 23rd.  Additional details to follow soon. Important dates Additional information is going to be distributed on Tuesday, July 6, 2010. This change is going to occur on Sunday, July 25, 2010. Is documentation and support available for Banner 8? If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and the Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Wed, 30 Jun 2010 23:00:00 -0500