Wayne State University - Computing & Information Technology http://computing.wayne.edu/ Tue, 21 May 2013 16:38:26 -0500 PHPSimpl http://www.wayne.edu/inc/global/wayne_state_university.gif http://www.wayne.edu Feed provided by wayne.edu. Click to visit. http://computing.wayne.edunews-item.php?id=11686 For several years the Software Clearinghouse has offered significant discounts on the Creative Suite line of products made available for purchase by students, faculty, and staff for personal and departmental use. On June 6, the Adobe Creative Suite 6 line of perpetually licensed software for student and employee personal use* will no longer be made available to the Software Clearinghouse. Adobe is moving their Creative Suite line of products to the Creative Cloud as a subscription, cloud-based platform. They are phasing out the perpetually licensed software. We are currently working with Adobe and our distributor to understand what role we may play in future sales of the Creative Cloud products and will provide updates to the WSU community as we have them. If you are interested in purchasing any version of the Creative Suite 6 software at these currently discounted prices, please place an order online prior to June 1, 2013, or send an email to the Software Clearinghouse at clearinghouse@wayne.edu with your intent to purchase. We will be placing our final order for these products during that week.  Note: Based on feedback and requests received we may stock a limited volume of the CS6 products after the June 6th date. https://commerce.wayne.edu/clearinghouse/customer/account/login/ If you have any questions, please contact the Software Clearinghouse at (313) 577-4060 or clearinghouse@wayne.edu. *Creative Suite 6 software for departmental use under our Contractual Licensing Program will continue to be made available until further notice.  If you are interested in ordering departmental use Adobe products and are unsure as to whether to purchase a perpetual license or a cloud subscription please contact us directly with questions. Wayne State University Thu, 16 May 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11645 Wayne State University Mon, 13 May 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11646 Wayne State University Mon, 13 May 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11637 Wayne State University Sun, 12 May 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11624 Wayne State Faculty and Staff, The intermittent problem with WSU voicemail that started on May 8 has been resolved. The voicemail system is now properly handling all incoming calls, including the voicemail retrieval number, 7-3456.  If you experience any telephone or voicemail problems, please contact the IT Customer Services Help Desk, 7-1977.  Thank you for your patience. Wayne State University Wed, 08 May 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11621 Wayne State Faculty and Staff, We are currently experiencing an telephone system issue with WSU voicemail that is causing several intermittent problems: callers to WSU contact centers will sometimes get "ring-no-answer" instead of the contact center's standard greeting callers to office phones will sometimes get ring-no-answer instead of the prompt to leave a voicemail message when dialing 7-3456 to retrieve messages, the voicemail system sometimes does not answer Again this is an intermittent problem -- when it does answer a call, all voicemail system features work normally. C&IT's Telecommunications team is aware of this issue, and we are working with our vendors to resolve it as quickly as possible.   We will send an update when it is resolved.  We regret the inconvenience caused by this issue, and thank you for your patience. Wayne State University Tue, 07 May 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11545 Wayne State University Mon, 29 Apr 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11514 Wayne State University Wed, 24 Apr 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11508 Wayne State University has been the recipient of a new email phishing campaign, with numerous staff, faculty, and students reporting the following malicious email being delivered to them.  Please review this message and be aware that it is NOT LEGITIMATE and was not sent by Wayne State University.  All persons are advised to delete this message immediately if they receive it, and to NOT click on any of the links contained within. Please note the following characteristics of this latest Phishing attempt: The sender's address is NOT from wayne.edu; Poor capitalization; Different mismatching font sizes; Asking you to visit a link that DOES NOT end with wayne.edu; Asking you for your login information.   Keep yourself aware of the latest phishing messages affecting the University by visiting the PhishTank at http://computing.wayne.edu/phishtank.  If you have any questions or concerns about the security of your account, please contact the C&IT Help Desk immediately at (313) 577-4778. Wayne State University Mon, 22 Apr 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11509   Summary Computing & Information Technology (C&IT) will migrate enhancements to the Student Award Authorization workflow processes the morning of April 28, 2013. Maintenance should be completed by 8 a.m.   Affected  Services Banner Workflow for Student Award Authorizations Only. What you need to do: Please delete your browsing history (including temporary internet files, cookies and history) from your browser before creating or approving any new or existing award.  This will ensure that the revised updated pages will be loaded and your process will take advantage of the new features.  This needs to be done after 8:00 a.m. Sunday and before you update or add an award. Important Dates: April 28, 2013 6 a.m.-8 a.m. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a Call Tracker ticket for you. The Document Management Workflow team will then contact you to provide assistance. [This message was sent via email to Tech Sup, Help Desk, Desk Tech, and Student Award Authorization users.]   Wayne State University Mon, 22 Apr 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11483 Wayne State University Thu, 18 Apr 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11461 Always on the go? Have a personal cell or smartphone phone plan with ample usage minutes? Gartner, a global consulting firm, predicted that 40% of knowledge workers would desire to forgo traditional desk phones by 2013. Beginning May 1, you can do just that. Wayne State departments have the option to replace office landlines with Virtual Telephone Numbers. This service enhancement is available in two options: Voicemail only - All calls are routed directly to WSU Voicemail and messages are sent to your Wayne Connect inbox as an attachment. Mobile Routing - All calls are routed to your mobile number. Unanswered calls are routed to WSU Voicemail and messages are sent to your Wayne Connect inbox as an attachment. Note: There is no installation fee, just a recurring monthly fee to your department - which in many cases, is lower than current charges for standard desk phone service. Standard mobile phone usage charges will apply. To see if this option is right for you, please visit computing.wayne.edu/vtn. If you have any questions, please contact the IT Customer Services Help Desk at (313) 577-1977. Not interested in a Virtual Telephone Number? You can still receive a copy of voicemail messages in your Wayne Connect inbox free of charge. Visit computing.wayne.edu/voicemail for details. Wayne State University Wed, 17 Apr 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11292 The following message was sent to Wayne State faculty and staff on March 27th, 2013: Yesterday, C&IT received several reports of a virus being spread via an email message that is allegedly from UPS. The message says there was a delivery problem but 'your package is available for pickup' and asks you to open an attachment.  However there is a virus inside the attachment, one that is difficult to remove. Remember to refrain from clicking on links or opening attachments in suspicious e-mail messages.  If you have any doubt about the authenticity of an e-mail message, just delete it.  If you have already opened the attachment, please contact your IT support team.  If you have questions or concerns, feel free to contact the C&IT Help Desk at (313) 577-4778. Thanks,   Computing & Information Technology (C&IT) Wayne State University Detroit, MI 48202 computing.wayne.edu Wayne State University Tue, 26 Mar 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11293 Wayne State University Tue, 26 Mar 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11262 The following message was sent to DeskTech customers on March 19th, 2013. This message applies ONLY to DeskTech customers. If you have a Windows 7 computer that was recently replaced or configured for login with your AccessID, you will begin to receive updates on your computer using the DeskTech update system. These updates are critical to maintain the stability and security of your computer and our network. To apply updates, follow the instructions that pop up on your screen. For more information, including instructional screenshots and details on how you can apply updates at a time that works best for you, see this article on the Wayne State IT Knowledgebase: http://kb.wayne.edu/index.php?action=article&id=611&relid=41 The most notable change of this from our current practice is that there will be a forced reboot at the end of a grace period. This grace period will be at least a couple of days (with notifications) unless the patch is deemed excessively critical, in which case we may be forced to push a patch at an accelerated rate. Wayne State University Mon, 18 Mar 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11211 Have you tried out Windows 8 yet? The newest operating system from Microsoft was designed with users in mind. The Start screen features the people, folders, files, and apps that matter most to you. And Start screen tiles refresh with live information to keep you up-to-date at all times.  Windows 8 is designed for desktops, laptops, tablets, and home theater PCs. Use the Windows 8 app store, Xbox Music, and keep all your files in the cloud - built into the heart of Windows 8. Find security, speed, and style on the latest devices, including touch-screen computers and tablets.  Join Microsoft in the Student Center Building for a hands-on opportunity to discover Windows 8. Trained representatives will show you the best new features, coolest highlights, and all Windows 8 can do for you. It's Windows reimagined and reinvented! Visit the first floor Student Center Building anytime from 10am-5pm, March 25-April 5 to talk to representatives, see demos, and try it for yourself.   Wayne State University Wed, 13 Mar 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11210 Wayne State University Tue, 12 Mar 2013 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11118 Over the past few days Wayne State C&IT has been alerted about an email that was sent to many Wayne State faculty, staff, and students. This email looked like information about a Webmail Update. If you received this email, hopefully you recognized it as a phishing attempt. Unfortunately, this was one of the best phishing attempts we’ve seen. This scam was designed not only for users of Wayne Connect, but also those who forward their email and those who use an email client such as Microsoft Outlook. Take a look at the email (screenshot below, click for a larger view) and look for the signs that this was not a legitimate Wayne State communication. You might have noticed the From: field had a non-wayne.edu email address, the email did not use the words Wayne Connect, and the email was not formatted like most official Wayne State emails. These are all warning signs that this is a phishing email. Finally, the link led to a page that was nearly identical to the Wayne Connect login page. The final check is to look at the web address at the top of your browser. If it’s not connect.wayne.edu (or whatever website you mean to be on), close the window and type the address in yourself.  If you ever receive an email that you suspect at all of being a phishing attempt, delete it or report it immediately. For the security of your account, the safest way to access Wayne Connect or any service requiring a user ID and a password is to type the URL into your address bar. Links can trick you, but if you type in the address you know where you’re going. Wayne State University Mon, 04 Mar 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=11149 Note: All Banner users will need to install this update before March 10. This update is more current than the notice sent on February 19.    Why am I receiving  this notice? You are receiving this notice because you use Banner, and we want to be sure that you have continuous access to the system. There is a minor technical change that may affect your desktop computer's ability to access Banner. If you are the person that updates your desktop computer, then it is especially important that you read the info below and take action before March 10.   Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on Sunday morning, March 10, 2013. Java 1.6.0 Update 41 or higher will be needed to display Banner Forms over the Internet.   This latest version of Java contains the latest security patches for your browsers. Please note: Application Xtender users will continue to use Internet Explorer exclusively.   Banner users will need to install a Java update before March 10 to continue using Banner forms.   Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)".   What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_41 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on March 10, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Download the Java update and follow the directions to install it:  http://bantest.wayne.edu/jre-6u41-windows-i586.exe   Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2 a.m. to 8 a.m. on Sunday morning, March 10.   To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, March 10 to make sure the computer they use to access Banner is running Java 1.6.0_41.   Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php   Internet Explorer users can install Java after the upgrade on March 10 automatically the next time they access Banner. Firefox users must install Java using the link provided.   For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer.   For help Common Java issues and solutions are available on the IT Knowledgebase at: http://kb.wayne.edu/index.php?action=article&id=603&relid=31    If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.    As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology
 Wayne State University
 computing.wayne.edu                Wayne State University Fri, 01 Mar 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=11125 Wayne State Employees: This message is being sent by C&IT in accordance with the requirements of the federal law called the Higher Education Opportunity Act (HEOA). Save yourself from potential legal problems with large media industry organizations. Publishers of copyrighted material, such as the Motion Picture Association of America (MPAA) and the Recording Industry of America (RIAA) have been conducting an ongoing campaign to discourage copyright violations through file-sharing by searching through download sites. If you have set up your computer to share music, movies or software there is a good chance they will find you. If you are using Wayne State’s networks they contact us and tell us to tell you to delete the files, and we are required by federal law to comply. Although this is quite rare, they also have the right to sue you, and this can get very expensive very quickly. Accordingly, Wayne State strongly discourages the unauthorized sharing of copyrighted materials, including music and movies.  Read more about this issue:  http://computing.wayne.edu/policies/heoa_plan.php  There are legal ways to download or otherwise acquire copyrighted material. A comprehensive list of these alternatives can be found at:  http://www.educause.edu/legalcontent  Thank you. Joseph F. Sawasky Chief Information Officer & Associate Vice President Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 27 Feb 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=11082   **The update has been postponed until further notice.**   Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs the Banner Administrative System at Wayne State -- on Sunday morning, March 3, 2013. Java 1.6.0 Update 39 or higher will be needed to display Banner Forms over the Internet. This latest version of Java contains the latest security patches for your browsers. Please note: Application Xtender users will continue to use Internet Explorer exclusively.   Banner users will need to install a Java update before  March 3 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_39 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on March 3, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it: http://bantest.wayne.edu/java/jre-6u39-windows-i586.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2 a.m. to 8 a.m. on Sunday morning, March 3, 2013. To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, March 3 to make sure the computer they use to access Banner is running Java 1.6.0_39. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on March 3 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:http://computing.wayne.edu/systemstatus/ Wayne State University Tue, 19 Feb 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10994 Summary The latest Mac update installs Java 7 automatically. Java 7 is currently not supported by Banner. Mac users may be experiencing navigational issues including cursor focus loss and difficulties with the Tab key at login.  Affected Services Banner access on a Mac computer. What do I need to do? If you are a Mac user and experiencing navigational issues in Banner, restore Java back to version 6.  For Assistance We regret any inconvenience caused by this.  If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. [This message was sent via email on February 4, 2013 to WSU Banner Users.] Wayne State University Mon, 04 Feb 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10940 Merit Network, Inc., Internet provider for Wayne State, announced that they have completed a scheduled equipment upgrade on the MiLR (Michigan LambdaRail) fiber ring.  MiLR is an advanced research network that connects Wayne State researchers to colleagues at Michigan State University and University of Michigan and enables connections to national and international research and education connection points. "I am pleased to announce the successful MiLR equipment upgrade," said Michael Milliken, director of Network Engineering, Merit Network. "The improved capacity enables improved collaboration and supports even the most advanced initiatives of these great research institutions." "The MiLR upgrade allows Michigan research universities to be some of the first in the country to have access to an infrastructure of 100 Gbps," said Roy Hockett, network architect, ITS Communications Systems and Data Centers, University of Michigan. Wayne State is a founding member and owner of Merit Network, which owns and operates America’s longest-running regional research and education network. Wayne State University Tue, 29 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10828   Summary Firefox browsers have added Java6 updates to its block list. Banner users will receive a Java pop-up stating their plug-in is vulnerable. We will share any additional information as it becomes available. Affected Services Banner access using the Firefox browser. What do I need to do? Click on the "Click to Play" icon in the Firefox browser --or--access Banner through a different browser. For Assistance We regret any inconvenience caused by this.  If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778.     [This message was sent via email on January 16, 2013, to the CTLC and Banner Users.] Wayne State University Wed, 16 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10751 For the last several days we have been experiencing intermittent server outages on the server running ApplicationXtender.  We have been in constant contact with our vendor partners and have a divisional task force working on the issue.  Tonight at 6:30 pm we performed an unscheduled maintenance to further ascertain where the issue maybe.  We may also have resolved the problem.   We will continue to monitor the performance of the system and work on the issue until it is resolved.   We apologize for any hardship this may have caused.   Thank you, David Brisbois Director Document Management and Workflow   [This message was sent via email on January 9, 2013, to ApplicationXtender users, Technical Support Partners, DeskTech, C&IT Management and the Help Desk.] Wayne State University Wed, 09 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10709 Scheduled system maintenance will be performed on Wayne Connect from 2 a.m. to 8 a.m., Sunday, January 6. Wayne Connect will NOT be available during this time. You may be experiencing difficulty with the email address and conference room auto-complete lookup feature. This will be addressed during the maintenance. Note: This system maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. Check the System Status page for the current status of Wayne Connect and other Wayne State systems: http://computing.wayne.edu/status/ If you have any questions or need assistance with Wayne Connect, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.       Wayne State University Fri, 04 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10713   Summary All features of ApplicationXtender are available. You will need to update your ActiveX controls if prompted when first accessing AX. Affected Services ApplicationXtender is now fully available. What do I need to do? The first time you access the new version of AX you will be asked to update an ActiveX component on your machine. YOU MUST HAVE ADMINISTRATIVE PRIVILEGES TO YOUR MACHINE TO PERFORM THIS UPDATE. After being prompted, click OK, and it will install. Please contact your Tech Support person for your area to do this if you do not have administrative privileges to your machine. Your tech support person can be found at http://computing.wayne.edu/help/faculty-staff.php. This update is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 4, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Fri, 04 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10696 The look and feel of the login screen for the "WSU" Wi-Fi network has been updated and is now available. This is the second of two changes to Wayne State's Wi-Fi network. The new login screen was designed to encourage users to run the wizard and switch to the WSU-SECURE network. The login screens appear below.   WSU's wireless configuration wizard, https://securewireless.wayne.edu, was updated on December 19, 2012.  The wizard simplifies the setup setup for devices using the "WSU-SECURE" Wi-Fi network, which is available on Main Campus and at the Extension Centers.  The wizard works on a variety of platforms: Windows, Mac OS, Android, iOS, and Linux.     Login Screen: Login Success Screen: Wayne State University Thu, 03 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10697   Summary ApplicationXtender is available for use. Maintenance is still underway for some of the documents in B-S-ADMN and B-F-DOCS. All other ApplicationXtender applications are available and viewable with or without annotations. Maintenance will be completed by the morning of Friday, January 4. Affected Services Some documents within B-S-ADMN and B-F-DOCS that have annotations will not appear until this maintenance has been completed. Receipt of the following error message, "Interactive Viewer OCX - an exception occurred while initializing document page!" is an indication that it is one of the documents that is being corrected. Documents displaying the error message will be available tomorrow, Friday, January 4. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 3, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Thu, 03 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10691 At approximately 8:49 am Application Xtender began experiencing an issue with viewing documents.  Technical staff is currently working with the software vendor to resolve the issue.  Once we have additional information we will let you know.  I do not expect the system to be available until the end of the day.  I apologize for the inconvenience. Thank you, David Brisbois, Director Document Management and Workflow [This message was sent via email on January 2nd, 2013 to all AX Users, Technical Support Staff, and the Help Desk.] Wayne State University Wed, 02 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10692   Summary Unscheduled maintenance is currently being performed on ApplicationXtender. It will be unavailable until approximately 10 a.m., Thursday, January 3, 2013. Affected Services ApplicationXtender documents will not be available for viewing. What do I need to do? No action is required. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a CallTracker ticket for you. The Document Management Team will then contact you to provide assistance. Alternatively, you may contact David Brisbois directly at (313) 577-4757.  [This message was sent via email on January 2, 2013 to Technical Support Partners, C&IT Help Desk, DeskTech, C&IT Management, and ApplicationXtender Users.] Wayne State University Wed, 02 Jan 2013 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10642 Students are currently being asked to define their race and ethnicity when logging in to Wayne Connect. As a public university, Wayne State is federally required to disclose the race and ethnicity of its student population. Records are being updated in order to use the exact definitions as the US Department of Education.  More information about definitions is available here: http://nces.ed.gov/ipeds/reic/definitions.asp     Wayne State University Mon, 17 Dec 2012 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10555 Due to unforeseen circumstances, the upgrade to Blackboard scheduled for Sunday, December 2, did not take place. We apologize for any inconvenience that you may have experienced.   The upgrade to Blackboard is now scheduled for Sunday, January 13, starting at 12:01 a.m.  We will send reminders as we approach that date.   [This message was sent via email to Employees on December 3, 2012.] Wayne State University Mon, 03 Dec 2012 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10491  ATTENTION: INTERMITTENT ISSUE WITH UPLOADING FILES   There is an intermittent issue that does not affect all users who are trying to upload files to Blackboard. This issue has been escalated to Blackboard, Inc. If you are unable to upload a file to your Blackboard course site, please use the two-step workaround listed below. STEP A - Upload Files While in your Course: Under Control Panel, click Content Collection to expand the menu options, and then click your (Access ID) Content area; Click Upload, then click Upload Files. You can choose the Browse button, or use the Drop and Drag feature to locate and upload your file; Click Submit. STEP B - Link Files to Course  Click the content area in the course menu where you want to place the file (e.g., Course Documents, Content, Assignments, etc…); Click Build Content, under Create click Item; Enter Name, Text (optional). Click Browse Content Collection; On the left side of the window click My Content to expand the menu options, then click the plus (+) sign located to the left of your access ID folder; From the Select File or Folder window, place a check in the checkbox located to the left of the item you wish to add; Click Submit. The file will now appear in your course Content Area. Wayne State University Wed, 21 Nov 2012 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=10328 Dear Wayne State Employee, Please click the link below to download or view a pdf memo about the importance of and deadline for submitting updates for the 2013 WSU Faculty & Staff Directory (Green Pages) at:     http://computing.wayne.edu/docs/2013_green_pages_directory_changes_memo.pdf   Our thanks in advance for helping us produce the most accurate (and cost effective) printed WSU Faculty and Staff Directory possible.   --- WSU Faculty and Staff Directory Editor FSD_Editor@lists.wayne.edu IT Customer Services and Telecommunications Computing and Information Technology Wayne State University   [This message was sent via email to WSU Management, Secretaries, and Assistants on November 1, 2012.] Wayne State University Wed, 31 Oct 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=10239 EndNote X6 is now available as a free download for Wayne State students, faculty, and staff from the Software Clearinghouse. EndNote is a reference management software that allows users to find bibliographic information and create and manage bibliographies. EndNote allows you to focus on your research and not get bogged down in the details of formatting or maintaining your bibliography. EndNote X6 features reference syncing and the ability to collaborate by sharing references. Download the newest version of EndNote for both OS X and Windows operating systems today! Note: Endnote X6 is fully compatible with OS X Mountain Lion. Find free EndNote training at endnote.com/training and download EndNote X6, free for WSU students and employees, today at clearinghouse.wayne.edu. More information is available at http://guides.lib.wayne.edu/endnote. Wayne State University Mon, 22 Oct 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=10064 Verizon Wireless is proud to offer a 20% discount to Wayne State University employees. This discount applies to select calling plans $34.99 and higher under a 2-year contract.  For information on how to register your employee discount, check out Verizon Wireless' How to Register your Employee Discount guide. Details about pricing and plans are available on the Employee Discount Pricing from Verizon Wireless guide.  Additionally, there are special offers on equipment now until December 31, 2012. WSU students and employees can visit C&IT's Mobile Phone Discounts web page for additional offers from AT&T, Sprint, and T-Mobile. Wayne State University Tue, 02 Oct 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9958 Wayne State University Tue, 18 Sep 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=11446 Wayne State users have recently been reporting the following phishing attempt arriving in ther inboxes. Please be aware that this is a scam and delete it immediately. Remember, scammers often alter an email and send it multiple times in an effort to get past filters - you may receive an email that is not identical, but is still a phishing attempt. If you ever suspect you are the victim of a phishing scam at Wayne State, contact the C&IT Help Desk at (313) 577-4778 immediately.   From: Wayne Notification Service <65776565434@libero.it> Date: September 20, 2012, 8:29:25 AM EDT To: undisclosed-recipients:; Subject: Wayne Notification Service Reply-To: Wayne Notification Service <65776565434@libero.it>   Checkout the new WAYNE webmail, its secured, faster and easy, you can give it a try by signing with your correct user and password. click here to sign in: Connect to New Wayne email interface Thanks Wayne Notification Service This message included a link to the following fake Wayne Connect login page. Account credentials entered here were used to compromise WSU security.   Wayne State University Tue, 11 Sep 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9721 Microsoft's block against email from Wayne Connect has been lifted. You should be able to send to Hotmail email addresses without getting an "undeliverable" message. The problem stemmed from a phishing email that tricked dozens of Wayne Connect users to logon to a forged version of the Wayne Connect login page. The phishers captured the AccessIDs and passwords, and used the compromised accounts to send millions of spam messages through Wayne Connect.  The spam outflow led Microsoft to flag Wayne Connect as a ssource of spam. After the compromised Wayne Connect accounts were restored to their rightful owners, Wayne State's support staff made multiple requests for the block to be lifted. Microsoft lifted the block on August 23. Don't get phished!!! Here are some good tips to remember when handling your email (adapted from Microsoft's Safety & Security Center): Before you click, preview a link's web address. Move your mouse pointer over a link without clicking it. The address should appear on the bottom bar of your web browser. Official Wayne State web addresses always end in wayne.edu Carefully evaluate contact information in email messages. Watch out for spelling errors or if no phone number provided. One recent phish used the non-existent email address customerservice@wayne.edu -- which looks legitimate, but no phone number was provided. Check the spelling. Spammers often use deliberate, easily overlooked misspellings to deceive users. Examples that we have seen include wanye.edu and waney.edu If you want to learn more ways to identify phish, check out our "Is an email legitimate?" guide. If you have found a phish -- report it! It's super easy to do inside Wayne Connect -- just follow these simple instructions on WSU's IT Knowledgebase. If you're in doubt, just leave the email message alone and contact the C&IT Help Desk 313-577-4778. Wayne State University Wed, 22 Aug 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9684 If you have sent an email from your Wayne Connect account to a Hotmail, MSN, or Live.com email address during the past week, you probably had it bounce back as "undeliverable." The reason is that Microsoft has flagged Wayne Connect as a source of spam. Dozens of Wayne Connect users were phished and the compromised accounts were used to send spam.  Read more about how this happened. Wayne State support  staff are aware of the problem and have made multiple requests for the block to be lifted.  Unfortunately, the block will likely be in effect until Wednesday, August 22. To help prevent a recurrence, here are some good tips to remember when handling your email (adapted from Microsoft's Safety & Security Center): Before you click, preview a link's web address. Move your mouse pointer over a link without clicking it. The address should appear on the bottom bar of your web browser. Official Wayne State web addresses always end in wayne.edu Carefully evaluate contact information in email messages. Watch out for spelling errors or if no phone number provided. One recent phish used the non-existent email address customerservice@wayne.edu -- which looks legitimate, but no phone number was provided. Check the spelling. Spammers often use deliberate, easily overlooked misspellings to deceive users. Examples that we have seen include wanye.edu and waney.edu If you want to learn more ways to identify phish, check out our "Is an email legitimate?" guide. If you have found a phish -- report it! Just follow these simple instructions on WSU's IT Knowledgebase. If you're in doubt, just leave the email message alone and contact the C&IT Help Desk 313-577-4778. Wayne State University Fri, 17 Aug 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9682 The degraded performance of the Wayne Connect email system has been resolved. System changes were successfully made Thursday evening by Wayne State's outsourced cloud email service provider, Merit Network. All features have been restored, including the voicemail-to-email forwarding service. C&IT staff will continue to closely monitor system performance levels. If you experience unusual issues with Wayne Connect, feel free to contact the C&IT Help Desk. Also keep in mind that you can always see the current performance of Wayne Connect and other systems on our System Status page. Thanks for your patience and understanding during the Wayne Connect system upgrade. -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Thu, 16 Aug 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9659 The WSU Voicemail to email feature is currently not working. C&IT staff are aware of the issue and are working toward a swift resolution. We hope to have services restored by tomorrow, Friday, August 17. Note: No voicemail messages have been lost. All messages will continue to be delivered to your telephone. If you have been experiencing issues with your message waiting indicator lamp, please see the instructions below. If you have additional questions or need assistance with WSU Voicemail, please contact the IT Customer Services Help Desk at (313) 577-1977. We regret any inconvenience and appreciate your patience during the interruption. -- Message waiting indicator lamp won’t go off: There is a receipt failure notification in your mailbox that has not been listened to.  The system may not announce there is a new message, and might only announce number of saved messages.  Press #5 to ‘hear new messages’ (even if it states no new messages) The system announces that you have 1 receipt and play the message.  Press 3 to erase the receipt message Press 7 to save the message.  When you do this, your MWI should turn off.  If you do not save or erase, MWI will remain on until erased or saved. Message receipt failure notification (Error Code 401 or 511): Voicemail box contains an error message stating:  “Your message, sent on <date and time> could not be delivered.  Error code 401 (or 511) due to an unknown problem” Reason for this message failure:   Someone the end user called and left a voicemail for has WSU feature “voicemail to email” enabled.  The delivery failure error is because the voicemail system is unable to deliver a COPY of the voicemail message to the recipients email inbox.  This delivery failure is due to the technical issues we are experiencing with Wayne Connect this week. What to do:  No action is necessary on your part.  The called party HAS received your voicemail message on their telephone.  The message that was rejected is simply a COPY intended for email delivery.   After email issues are resolved, you may elect to resend the message (by pressing 1 7) if desired, but again the messages have been and continue to deliver to all telephones.  We do ask that you please refrain from attempting to resend the message until the email issues are fully resolved as currently it will only result in another rejection of the file. Wayne State University Wed, 15 Aug 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9681 The WSU Voicemail-to-email feature has been restored.  The service was interrupted from Monday August 13 until Thursday August 16.  Please note that any voicemail messages sent during this timeframe were delivered to telephone. If the message waiting indicator on your phone is persistently on, please see the instructions below. If you have additional questions or need assistance with WSU Voicemail, please contact the IT Customer Services Help Desk at (313) 577-1977. We regret any inconvenience and appreciate your patience during the interruption. -- Computing & Information Technology Wayne State University http://computing.wayne.edu   Message waiting indicator (MWI) lamp won't go off: Press #5 to 'hear new messages' (even if the system states there are no new messages). The system announces that you have 1 receipt and plays the message. Press 3 to erase the receipt message or press 7 to save it.  Your MWI should turn off. If you do not save or erase, MWI will remain on until erased or saved. More details about this problem are available here. Wayne State University Wed, 15 Aug 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9624 Summary On Sunday, August 12, 2012, from 2 p.m. to 5 p.m. C&IT will be performing an upgrade to NAC/Clean Access. Internet access for housing will be unavailable during this time frame.  Affected Services  NAC/Clean Access (ResNet) What you need to do...  No action is necessary. Important dates  Sunday, August 12, from 2 p.m. to 5 p.m. For assistance and additional information If you have any questions or need assistance with Wayne State Wireless, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  Wayne State University Thu, 09 Aug 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9588 Summary On Sunday, August 5, 2012, from 2 p.m. to 5 p.m. C&IT will be performing an upgrade to NAC/Clean Acess. Internet access for housing will be unavailable during this time frame.  Affected Services  NAC/Clean Access (ResNet) What you need to do...  No action is necessary. Important dates  Sunday, August 5, from 2 p.m. to 5 p.m. For assistance and additional information If you have any questions or need assistance with Wayne State Wireless, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  Wayne State University Thu, 02 Aug 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9536 Wayne State University Tue, 24 Jul 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9326   Summary Computing & Information Technology (C&IT) will perform maintenance on the ODS from Friday, June 22, 6 p.m. until Saturday, June 23, 6 p.m. The ODS will be unavailable during this time. Affected Services All reporting functions will be unavailable from the ODS during this time. This includes aspects of the Researchers Dashboard, Alert, SAMS portal, and ProCard Historical Transactions. What you need to do No action is necessary at this time. Important Dates Friday, June 22 at 6 p.m. until Saturday, June 23 at 6 p.m. For Assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. You can also report any issues via the Cognos Report Inquiry and Problem form. The Business Intelligence Reporting Team will then contact you to provide assistance. Or, call David Brisbois at (313) 577-4757.   Wayne State University Wed, 13 Jun 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9327   Summary Computing & Information Technology (C&IT) staff will be performing database maintenance from 12:01 a.m. to 8 a.m. on Sunday, June 17, 2012. During this time, some services will NOT be available. Affected services WSU staff, faculty, and students will not be able to access the following systems and services during this maintenance period: Schedule of Classes   Broadcast Messaging  CallTracker Change.wayne.edu Pipeline - This affects the announcements on Pipeline tabs only. Duration Database maintenance is scheduled from 12:01 a.m. to 8 a.m. on Sunday, June 17, 2012. Note: This maintenance work extends beyond C&IT's weekly system maintenance period scheduled every Sunday morning from 2 to 8 a.m. For assistance If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu -- now open evenings and weekends. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:       http://computing.wayne.edu/systemstatus/   Wayne State University Wed, 13 Jun 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9058    Summary  Computing & Information Technology (C&IT) will be installing ODS 8.3M on Saturday, June 9, 2012. As a result, Banner will be unavailable from Saturday at 12:00 a.m. until 2:00 a.m. NOTE: This time frame has shifted from previous announcements.  Affected Services  Banner and any service which uses Banner.  What you need to do  No action is necessary.  Important Dates  Saturday, June 9, from 12:00 a.m. until 2:00 a.m.  For Assistance  If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, they will generate a Call Tracker ticket for you. You can also fill out a Cognos Report Inquiry and Problem Form. The Business Intelligence Reporting Team will then contact you to provide assistance. Or, call David Brisbois at (313) 577-4757.                       [This message was sent via email on May 25, 2012 to WSU Management, All Banner Users, All Cognos Users, and Technical Support Partners.] Wayne State University Thu, 24 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=9057 Summary The Computing & Information Technology (C&IT) Business and Intelligence Reporting Team (BIRT) is upgrading the Ellucian Operational Data Store (ODS) on Friday, June 8, 2012. During the upgrade, Banner will be unavailable from 6:05 p.m. to 8:00 p.m. Affected Services Banner will not be available from 6:05 p.m. to 8:00 p.m. on Friday, June 8, 2012. What you need to do No action required. Important Dates 6:05 p.m. to 8:00 p.m., Friday, June 8 For assistance If you need additional assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can also fill out a Cognos Report Inquiry and Problem form to report any issues. The BIRT team will contact you to provide assistance.                     [This message was sent via email on May 22, 2012, to WSU Management, Technical Support Partners, All Banner Users, All Cognos Users.] Wayne State University Mon, 21 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8950   Summary The Computing & Information Technology (C&IT) Business and Intelligence Reporting Team (BIRT) has begun the process to upgrade the Ellucian Operational Data Store (ODS) on Friday, June 8, 2012. What is the strategy  for implementing ODS 8.3M? The ODS 8.3M upgrade will begin at 6:05 p.m. on Friday, June 8, and run through 8:30 a.m. on Monday, June 11.  A static copy of the current version of the ODS will be available during the upgrade.  Current data will be reflected on the new ODS by 8:30 a.m. on Monday, June 11.  Can I try ODS 8.3M before the June 8 implementation? ODS 8.3M will be available for customer testing from May 25 toJune 6 in the pre-production testing area.  We recommend that all report writers test their programs during this time.  Issues should be submitted to: https://calltracker.wayne.edu/forms/cognos/ How do I participate in previewing ODS 8.3M? Starting May 25, report authors and report consumers can begin testing reports against ODS 8.3M.  A town hall meeting to review testing strategies and identify issues or concerns will be held from 10 a.m. to 11:30 a.m,Thursday, May 24, at 3700 AAB. The June 8 implementation date will be confirmed at that time. Will documentation about ODS 8.3M be provided to Report Writers? Documentation for ODS 8.3M is already available at http://computing.wayne.edu/reporting/documentation/index.php. If you have questions, please attend the town hall on May 24 or complete a problem report form at: https://calltracker.wayne.edu/forms/cognos/ What should all ODS users do to prepare for the upgrade? To help make the ODS 8.3M upgrade a success, C&IT's BIRT staff recommends that everyone review their production reports and report views in Cognos 10: My Folders under Report Studio. Please delete reports and report views that you no longer use. In addition, please review your scheduled reports. Remove schedules for reports that are no longer needed. Removing unneeded schedules will help to keep performance at peak levels. What do Cognos Report Authors need to do? Please test your departmental reports. BIRT staff will test our standard set of QA reports. A list of these reports will be published at: http://computing.wayne.edu/reporting/documentation/index.phpunder Upgrade Report Testing - High Usage and Standard Certified Reports (SCR) - Tested against ODS 8.3m Where can I get assistance? If you need assistance, go to C&IT's Business Intelligence and Reporting Website at http://reporting.wayne.edu, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.         Wayne State University Tue, 15 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8951 Wayne State University Tue, 15 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8952 Wayne State University Tue, 15 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8953 Wayne Connect upgrade postponed until May 29, 2012.  Check back for details. Wayne State University Tue, 15 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8916 Computing & Information Technology (C&IT) has completed the Blackboard system upgrade and is ready to begin system testing. If you encounter problems during or after the testing period, please submit an email as follows: Faculty can report a Blackboard problem to bbadmin@wayne.edu. Include as many details as possible, including date, time, Web browser you're using, and error messages received. Students and staff can report a Blackboard problem to the C&IT Help Desk at helpdesk@wayne.edu. Include as many details as possible, including date, time, Web browser you're using, and error messages received. For more information about Blackboard 9.1, please visit blackboard.wayne.edu and click on either the Student or Faculty tab. -- Computing & Information Technology Wayne State University Detroit, MI computing.wayne.edu   Wayne State University Sat, 12 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8828 Staff from Computing & Information Technology (C&IT) and Merit Networks will upgrade the hardware that runs Wayne Connect Email (Zimbra) during evenings and weekends, beginning Friday, May 11 at 6 p.m. Wayne Connect will continue to operate during the upgrade.  However, each account will be unavailable for a a brief moment, while the email messages and files are migrated to the new hardware. The email migrations to new hardware are scheduled to start on May 11, at 6 p.m. and will run for several weeks. Note: No active migrations will happen during normal business hours, Monday through Friday. During off hours and on weekends, if you are logged in or try to log in to Wayne Connect while your account is being migrated, you may receive an error. Depending on the size of your mailbox, the interruption could last anywhere from a few minutes to an hour. Simply try to log in again. This hardware upgrade is phase 2 of 3 of a larger improvement project to the Wayne Connect system. Phase 1 increased spam filtering capacity and was completed in April. Phase 3 wll upgrade to Zimbra version 7.x and is scheduled for late summer 2012. C&IT has contracted with Merit Networks , to provide and service Wayne Connect/Zimbra at Wayne State. Thank you for your understanding and patience. If you have questions, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  -- Computing & Information Technology Wayne State University computing.wayne.edu Wayne State University Thu, 03 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8817   Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs the Banner Administrative System at Wayne State -- on Sunday morning, May 6, 2012. Java 1.6.0 Update 31 or higher will be needed to display Banner Forms over the Internet. This latest version of Java contains the latest security patches for your browsers. In addition official support for using the Banner System on Windows 7 and/or Internet Explorer 8, as well as Firefox 3.6 is provided. (Please note: Application Xtender users will continue to use Internet Explorer exclusively.)   Banner users will need to install a Java update before May 6 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_31 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on May 6, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it: http://bantest.wayne.edu/jre-6u31-windows-i586-iftw.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2:00 a.m. to 8:00 a.m. on Sunday morning, May 6, 2012. To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, May 6 to make sure the computer they use to access Banner is running Java 1.6.0_31. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on May 6 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology
 Wayne State University
 Detroit, MI 48202 http://computing.wayne.edu   [This message was sent on May 3, 2012 via email to WSU Management, WSU Banner Users and Technical Support Partners.]   Wayne State University Wed, 02 May 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8751    Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs the Banner Administrative System at Wayne State -- on Sunday morning, May 6, 2012. Java 1.6.0 Update 31 or higher will be needed to display Banner Forms over the Internet. This latest version of Java contains the latest security patches for your browsers. In addition official support for using the Banner System on Windows 7 and/or Internet Explorer 8, as well as Firefox 3.6 is provided. (Please note: Application Xtender users will continue to use Internet Explorer exclusively.)   Banner users will need to install a Java update before May 6 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_31 needs to be installed on your computer prior to the first time you visit Banner after the server upgrade on May 6, in order for Banner forms to continue to work.   Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php   Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it: http://bantest.wayne.edu/jre-6u31-windows-i586-iftw.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2:00 a.m. to 8:00 a.m. on Sunday morning, May 6, 2012. To ensure uninterrupted access to Banner forms, Banner users have from now until Sunday, May 6 to make sure the computer they use to access Banner is running Java 1.6.0_31. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on May 6 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology
 Wayne State University
 Detroit, MI 48202 http://computing.wayne.edu   [This message was sent via email on April 15, 2012 to WSU Management, Techsup, and Banner Users.] Wayne State University Tue, 24 Apr 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8504 Wayne State University Thu, 29 Mar 2012 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=8012  [This message was sent via email to Current Students and Faculty on January 26, 2012.] Summary The SafeAssign service will be unavailable from 8 a.m. – 2 p.m. on Sunday, January 29, for a maintenance upgrade. The Echo 360 lecture capture system will be unavailable from 6 a.m. – 7 a.m. on Sunday, January 29, for a maintenance upgrade. Affected services During this system maintenance period SafeAssign will be unavailable.  End-users will not be able to submit papers through SafeAssign during the planned downtime and will receive an error message if they attempt to do so. The Echo 360 lecture capture system will be unavailable. Duration This weekend's system maintenance schedule is as follows: SafeAssign: 8 a.m. – 2 p.m. Echo 360: 6 a.m. – 7 a.m. For assistance If you have any questions or need assistance with SafeAssign or Echo, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Thu, 26 Jan 2012 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7930 Wayne State University Wed, 11 Jan 2012 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7931 Wayne State University Wed, 11 Jan 2012 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7809 C&IT Computing Services & Support – over holiday/semester break - 2011 The WSU computing systems and network services C&IT provides are scheduled to be available over the holiday/semester break (from Friday, December 23 through Tuesday, January 3, 2012). Most C&IT support services staff are not working during that time, however.  Computer and Network Support by C&IT Help Desk Open as usual until 5pm on December 23.  Emails sent to helpdesk@wayne.edu will be answered over the holiday break, except on Christmas and New Year’s Day. Voicemail messages to (313) 577-4778 will be monitored on the same schedule as email.  On the Web 24x7 as usual at: http://computing.wayne.edu http://kb.wayne.edu Blackboard Support Online Support — many questions can be answered 24x7 at:  http://kb.wayne.edu  http://blackboard.wayne.edu and click on “Student Resources” or “Faculty Resources” tabs  http://computing.wayne.edu/blackboard  For Blackboard support from the C&IT Help Desk, see the schedule above. Faculty Blackboard Support via email to bbadmin@wayne.edu or voicemail at (313) 577-9457 will be returned on Tuesday, January 3.  WSU Grid Support (Advanced/Research Computing) Via email at advcomp@wayne.edu. Monitored 24x7, as usual By voicemail message at (313) 577-8106. Note: You can find the current status of key WSU computing systems on C&IT's System Status page at:  http://computing.wayne.edu/systemstatus/ --
 Computing & Information Technology
 Wayne State University
 Detroit, Michigan http://computing.wayne.edu Wayne State University Thu, 15 Dec 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7791 [This message was sent via email to CTLC, Techsup, and CIT employees on December 13, 2011.]   You probably have noticed that Wayne Connect has been experiencing email delivery delays since early last week. The problem often happens in the morning and early afternoon. Messages are not lost, they are just delayed, anywhere from 20 to 45 minutes. The cause is an unprecedented jump in our overall email traffic – we are handling twice as much as our normal peak levels.  We are seeing increased marketing efforts by major retailers, as well as more campus “bulkmail” communications.  Wayne Connect has traditionally delivered email very quickly, so we understand that even short delays are frustrating for everyone.  Here is what C&IT is doing now and in the near future to address the problem: Deflecting spam: continue to block high-volume spam senders, in an effort to minimize their impact on Wayne Connect performance. Email system maintenance: on Sunday, December 18, we will update our IronPort appliance, which handles email delivery and spam/virus protection.  The update includes several fixes that may help to increase the efficiency of email delivery.  The update is scheduled during our weekly system maintenance window. Email capacity upgrade: we are working with our email vendor to double our current message-handling capacity.  The scheduling details are being worked out, but we are targeting early 2012 for the upgrade. We appreciate your patience as we work to improve the peak performance level of Wayne Connect.  If you have any questions or comments, just reply to this email or contact the C&IT Help Desk at 313-577-4778 or helpdesk@wayne.edu. --- Computing & Information Technology Wayne State University http://computing.wayne.edu       Wayne State University Tue, 13 Dec 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7760 [This message was sent via email to WSU Report Authors on December 7, 2011.]  Cognos Report Developers,  Due to a system upgrade, a number of Cognos reporting parameters and prompts no longer appear in logical order.  If any existing reports that you support are affected, they will need to be sorted using one of the following methods:    ·      Auto-Sort on the query ·      Pre-Sort on the data item applied ·      Set sort order on the value prompt properties   A Captivate Job Aid is currently in development to assist you with sorting.   Note: You do not need to take any action on the Standard Certified Reports; they are being sorted by the Business Intelligence and Reporting Team.   If you have questions regarding this process please email us at dat@lists.wayne.edu or fill out a Cognos Report Inquiry and Problem form. Be sure to include the complete report name, the report location, and the affected prompts and/or parameters.    Thank You,   Business Intelligence and Reporting Team (BIRT) Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 07 Dec 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7761  [This message was sent via email to All Cognos Users on December 7, 2011.] Cognos Users,  Due to a system upgrade, a number of Cognos reporting parameters and prompts no longer appear in logical order. For example, on FMS001A - Chart of Indexes by Index Within SCD, the prompts for SCD appear out of sequence:   Once the appropriate sort is applied, the prompts will correctly appear like this:     If you encounter parameters or prompts that are not listed in logical order please send the information below to DAT@lists.wayne.edu and a member of the Business Intelligence and Reporting Team or your report writer will make the correction. The report from above was used as an example. Full report name including report identifier  - ‘ FMS001A - Chart of Indexes by Index Within SCD’ Report Location - Public Folders > Finance > Standard Certified Reports Parameters or Prompts that are not in order - 'SCD', 'Fund', 'Fiscal Year', etc.       Thank you,   Business Intelligence and Reporting Team (BIRT) Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 07 Dec 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7733 [This message was sent via email to Employees and Current Students on December 4, 2011] Blackboard is now available. Computing & Information Technology staff have completed a system upgrade and are beginning system testing. During this testing period, you may experience technical difficulties with Blackboard.   If you encounter problems while using Blackboard during or after the testing period: Faculty should email bbadmin@wayne.edu .  Please include as many details as possible, including date, time, Web browser you are using and any error message received. Students and Staff should email helpdesk@wayne.edu .  Please include as many details as possible, including date, time, Web browser you are using and any error message received.   We thank you for your patience. For information about Blackboard 9 at Wayne State, visit: http://computing.wayne.edu/blackboard -- Computing & Information Technology Wayne State University http://computing.wayne.edu     Wayne State University Sun, 04 Dec 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7652 Wayne State University Mon, 21 Nov 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7656 [This message was sent via email to WSU Employees on November 18, 2011.] On Monday, November 14, the university upgraded to a new voicemail system. At that time, a temporary password was provided to simplify self-service enrollment. For long-term security, that temporary password will expire today, Friday, November 18, at 6 p.m.  After 6 p.m., you will no longer be able to self-enroll and must instead fill out a Telephone Service Request to obtain a password for voice mailbox access. We strongly recommend that you complete the self-enrollment process before 6 p.m. today to avoid disruptions to your voicemail services. Voicemail messages will continue to record for all WSU phone lines, but you will not be able to access messages without a valid PIN. The web inbox feature located at voicemail.wayne.edu will also be enhanced during this time. All web inbox users will need to reactivate service by submitting a Telephone Service Request.   Note: The web inbox feature is separate from the voicemail to email feature which sends voicemails to your Wayne Connect inbox as a .wav file. No action is required for those users who have completed the self-enrollment process and have activated the voicemail to email feature.   Step-by-step instructions for the self-enrollment process are available at: http://computing.wayne.edu/docs/voicemail-training.pdf For assistance, contact the IT Customer Services Help Desk at 313-577-1977 or voicemail@wayne.edu. -- Computing & Information Technology Wayne State University http://computing.wayne.edu   Wayne State University Fri, 18 Nov 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7620 [This message was sent via email on November 14, 2011 to WSU Employees.]   The WSU Voicemail upgrade has been completed successfully. In order to access your voicemail,you need to complete a self-enrollment process during which you re-record your personal greeting and reset your password. Step-by-step instructions are available here:http://computing.wayne.edu/docs/voicemail-training.pdf   The new WSU Voicemail system will allow you to receive a copy of voicemail messages as a .wav file in your Wayne Connect email inbox. To set up this feature, you need to fill out aTelephone Service Request form after you have completed the enrollment process.   Note: Due to higher than normal call volumes you may experience a busy signal when trying to access voicemail. Message waiting indicators will also be reset during this time and may not accurately reflect the contents of your voice mailbox. Voicemail messages can still be left and retrieved. We recommend you check your voicemail periodically throughout the day. Indicators should be working correctly by tomorrow, Tuesday, November 15.   Support materials including FAQs are available at http://computing.wayne.edu/voicemail. If you have questions or need assistance with a distribution list, call the IT Customer Services Help Desk at (313) 577-1977. -- Computing & Information Technology Wayne State University http://computing.wayne.edu   Wayne State University Mon, 14 Nov 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=7594  [Sent via email to WSU management, Cognos users, ODS users, and Technical Support Partners on November 8, 2011, by Computing & Information Technology] Summary Computing & Information Technology (C&IT) staff will be performing system maintenance on the Operational Data Store (ODS) and Cognos (WSU's Business Intelligence and Reporting System) -- from 6:00 p.m. Friday, November 18 to 12:00 p.m. (noon) Sunday, November 20, 2011. Affected services WSU staff and faculty will not be able to access or use WSU Reporting Systems during this extended maintenance period.  The Oracle database will be upgraded to version 11.2.2 during this period. The ODS and Cognos are expected to be available as scheduled beginning on 12:00 p.m. (noon), Sunday November 20, 2011. Duration 6:00 p.m., Friday, November 18 to 12:00 p.m. (noon) Sunday, November 20, 2011 For assistance Contact Dave Brisbois in C&IT at (313) 577-4757 or ab5895@wayne.edu. You can always view the current status of key WSU Computer Systems at: http://computing.wayne.edu/systemstatus/     Wayne State University Tue, 08 Nov 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=11447 Wayne State students, staff, and faculty have recently been receiving the following phishing attempt. Remember: never share the account details for any account via email. If you suspect you have been the victim of a phishing scam at Wayne State, call the C&IT Help Desk at (313) 577-4778.   Wayne State University Sat, 05 Nov 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7534  [This message was sent via email to Employees on October 31, 2011] Summary Blackboard and Pipeline will be unavailable in the pre-dawn hours of Sunday, November 6, 2011, because C&IT staff will be performing normal system maintenance. Affected services During this system maintenance period, the following services will **not** be available: Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection Pipeline self-services, such as course registration, time sheets, etc., as well as the links to Blackboard and Wayne Connect Note: Wayne Connect email will be available during the maintenance period, and can be accessed directly at https://connect.wayne.edu Duration This weekend's system maintenance schedule is as follows: Pipeline: 1 a.m. EDT -- 7 a.m. EST Blackboard: 2 a.m. EDT -- 8 a.m. EST 10 a.m. EST Note: EDT = Eastern Daylight Time, the current time in the Detroit area.  EST = Eastern Standard Time, the "new" local time after Daylight Savings Time ends at 2 a.m. EDT Sunday. For assistance The C&IT System Status page is a quick and easy way to check the status of key WSU systems:    http://computing.wayne.edu/status/ If you have any questions or need assistance with Blackboard or Pipeline, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.       Wayne State University Fri, 04 Nov 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7574  iPhone is now available on Sprint! Check out the specials deals for WSU Students and WSU Employees. Visit www.sprint.com/iphone or see the press release at www.sprint.com/pr for more information. Wayne State University Thu, 03 Nov 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7543 [This message was sent via email to WSU Employees on November 1, 2011] Your help is needed to prepare an accurate 2012 WSU Faculty and Staff Directory. C&IT Computing & Network Services is distrubuting a printed directory in early January 2011.   WSU faculty and staff need to submit all changes to the "Faculty and Staff Listed by Name" section byWednesday, November 23, 2011 -- to make sure that correct and up-to-date contact information is printed in the white pages of the 2012 Directory. Have you moved office locations? Has your phone number changed? Was your office address or phone number incorrect in the last printed directory?  Please take a minute NOW to review your Personal Information in WSU Pipeline. (See instructions below.) Your profile in Pipeline feeds the Banner Administrative System, and the faculty and staff listings in the WSU Directory are taken directly from Banner.   For the 2012 printed Directory, we will print the first three unique lines of your campus address from your Personal Information profile in WSU Pipeline, along with your campus phone and AccessID email address. When you check your Personal Information, make sure your campus mailing address includes room number and building name.   To update your campus and home information in Banner: Log in to WSU Pipeline at http://pipeline.wayne.edu using your WSU AccessID and password. Click the "Employee" tab. Under "Employee Self-Service", click the "View Personal Info" link. On the "Personal Information" tab that displays, click the "Update Address(es) and Phone(s)" link. Follow the instructions on this page to change your work or home addresses and/or phone numbers. NOTE: Before inserting a new address, you m ust place an end date in the old address. If you need assistance updating your Personal Information, please contact the C&IT Help Desk, (313) 577-4778 or helpdesk@wayne.edu. NOTE:  Due to concerns regarding privacy of employee personal information, the home address and home phone number for WSU employees are no longer displayed in either the online University Directory or the printed Faculty and Staff Directory.   ** FSD_Editor cannot make changes to the WHITE PAGES **   -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu/   Wayne State University Mon, 31 Oct 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7544 [This message was sent via email to WSU Management and WSU Secretaries and Assistants on November 1, 2011.] Please click the link below to download or view a pdf memo about the importance of and deadline for submitting updates for the 2012 WSU Faculty & Staff Directory (Green Pages) at:   http://networks.wayne.edu/onlinedirectory/GreenPagesUpdate-2012-Memo.pdf   Our thanks in advance for helping us produce the most accurate (and cost effective) printed WSU Faculty and Staff Directory possible.   --- WSU Faculty and Staff Directory Editor FSD_Editor@lists.wayne.edu Computing and Network Services Computing and Information Technology Wayne State University Wayne State University Mon, 31 Oct 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7524 [This message was sent via email on October 27 to WSU Staff] Wayne State Staff, The following message only applies if you use Internet Explorer 7 (IE7) as your web browser.  You might be using IE7 if your Windows-based computer is more than two years old.  You can see what version of IE you are running by clicking the Help pull-down menu and selecting About Internet Explorer.   If you are using IE7, then it is important that you read the rest of this message and take action.  If you are not using IE7, you can stop reading now and delete this message. Microsoft recently released a security patch for IE7 that could affect your ability to use some websites.  Although the patch protects you from security threats, it also makes it difficult to select items from a pull-down list on some websites.  One such website is WSU Pipeline, which you need to use for Web Time Entry.   If the IT support team in your department manages your computer, please contact them for guidance. However, if you maintain your office computer, there are two workarounds for this problem: Upgrade your web browser to Internet Explorer 8 Use a different browser, such as Mozilla Firefox 3.6  C&IT recommends that “self-maintainers” upgrade to IE8.  The download and installation process may take 30 minutes or so, and you will then have to restart your computer. So please plan accordingly.  If you would like technical advice about upgrading, contact the C&IT Help Desk at 313-577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 26 Oct 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7511 [This message was sent via email to All Employees on October 24, 2011.] Next month, an upgrade to our current system will provide Wayne State employees with enhanced flexibility and new features to manage their voicemail. There are a few important things you should know:  ·      Your voicemail system will be unavailable for the morning of Monday, November 14. ·      Voicemails will not transfer to the new system. Make sure you have all the information you need from your current voicemails (new and saved) before the upgrade. ·      After the upgrade, you will need to complete a self-enrollment process during which you re-record your personal greeting and reset your password. The new WSU Voicemail system will allow you to receive a copy of voicemail messages in your Wayne Connect email inbox, manage your voicemail from a secure website, and listen to your voicemail messages from a computer.   Additionally, you can use the same familiar prompts to listen to and manage your voicemail. WSU's Voicemail access number, 577-3456, stays the same too!   Note: You do not need to take any action at this time. Stay tuned for more information regarding WSU's Voicemail upgrade. If you have questions, call C&IT’s Network Services Help Desk at (313) 577-1977.   -- Computing & Information Technology Wayne State University http://computing.wayne.edu             Wayne State University Sun, 23 Oct 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7431 This message was sent via Broadcast Messaging on October 17, 2011 to WSU Mobile Android Users. It’s been a few months since the initial release of the Wayne State Mobile app for Android, and thanks to your feedback, we’ve made some big improvements. Wayne State Mobile has been rebuilt from the ground up. It’s faster. It’s more reliable. It does everything the old app did and more! If you had issues with the old app taking too long to load, you’ll immediately notice the new app’s increased speed. Problems with the app not working? The new app is far more stable and reliable. Whether you are a frequent user or haven’t logged on in awhile, we hope you’ll check out the new and improved Wayne State Mobile app for Android. You will need to uninstall the old app and install the new app. To uninstall: ·      From your phone’s Home screen, tap the Menu key and select Settings; ·      Under Settings, select Applications; ·      Then select Manage Applications; ·      Locate Wayne State Mobile and tap to open; ·      Select Uninstall. To install, search for ‘Wayne State Mobile’ in the Android Market. Or scan the QR code below: Your continued feedback helps us improve Wayne State Mobile. What would you like to see added, removed, or changed? Send us your suggestions through the Feedback form in the app or shoot us an email at wsumobile@wayne.edu.  Thanks, C&IT Mobile Computing Team Wayne State University http://computing.wayne.edu   Wayne State University Sun, 16 Oct 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7433 Wayne State University Sun, 16 Oct 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7443 [This message was sent via email on October 17, 2011 to all Banner Users.]  C&IT has scheduled emergency maintenance on the Banner System tonight, Monday, October 17, from 8:00 p.m. through 8:30 p.m. During this time, the following systems will NOT be available: Banner Forms (Internet Native Banner) Imaging and Document Management accessed via Banner Forms Maintenance is necessary to address the intermittent connection issues with Banner Forms that began last week. If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. The current status of Banner and other key systems is always available at http://computing.wayne.edu/systemstatus  We regret any inconvenience and appreciate your patience during the interruption. -- Computing & Information Technology Wayne State University Detroit, MI http://computing.wayne.edu    Wayne State University Sun, 16 Oct 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7192   Check out Dell's September deals for Wayne State students, faculty, and staff! http://computing.wayne.edu/docs/dell_deals_sept_2011.pdf Wayne State University Wed, 31 Aug 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7116 [Sent via email on August 20, 2011 to all Cognos users, WSU Management, and Technical Support Partners from WSU Computing & Information Technology] Summary Cognos 10 has been successfully implemented. You may now run your reports as desired. What will be the differences for report consumers? For those of you that log on to Cognos from the BI reporting tab on Pipeline you will see no change.  For those of you that log on to Cognos directly, the login page has changed. Please go to the Cognos Job Aid “Opening Cognos Connection” at: http://www.computing.wayne.edu/reporting/job_aids/opening_from_pipeline.swf  website to see the changes.   The ODS refresh status will no longer be listed on the Cognos login page.  You can now obtain this information from the BI reporting tab on Pipeline or at http://computing.wayne.edu/reporting/index.php. For assistance If you need assistance, go to C&IT's Business Intelligence and Reporting website at http://computing.wayne.edu/reporting/documentation/index.php, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.   Wayne State University Sun, 21 Aug 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7109 C&IT Help Desk will be closed Saturday, August 20, for staff development. They will resume regular hours on Sunday, August 21. Should you need assistance on Saturday, please email the Help Desk at helpdesk@wayne.edu and they will respond as soon as possible. -- Computing & Information Technology Wayne State University Detroit, MI computing.wayne.edu Wayne State University Wed, 17 Aug 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=7101 [Sent via email on August 17, 2011 to all Cognos users, WSU Management, and Technical Support Partners from WSU Computing & Information Technology] Summary As previously announced, Cognos 10 will be implemented on Monday, August 22,  2011.  Cognos will not be available from 6 p.m., Friday, August 19, until 8:30 a.m.,Monday, August 22, due to the implementation process.  We have strived to make this initial implementation as transparent to all Cognos users as possible.  New Cognos functionality will be implemented at a later date--watch for future announcements. What will be the differences for report consumers? For those of you that log on to Cognos from the BI reporting tab on Pipeline you will see no change.  For those of you that log on to Cognos directly, the login page has changed. Please go to the Cognos Job Aid “Opening Cognos Connection” at: http://www.computing.wayne.edu/reporting/job_aids/opening_from_pipeline.swf  website to see the changes.   The ODS refresh status will no longer be listed on the Cognos login page.  You can now obtain this information from the BI reporting tab on Pipeline or at http://computing.wayne.edu/reporting/index.php. Will training be provided on Cognos 10 to report consumers? Job aids for navigational training on Cognos 10 have been developed and will be available at http://computing.wayne.edu/reporting/index.php by clicking on Job Aids section on Monday, August 22.   If you wish additional information before the job aids are available, you can review Cognos 10 User Guides at http://computing.wayne.edu/reporting/documentation/index.php Will training be provided on Cognos 10 to report authors? Several Report Author User Group meetings have already been held discussing the differences between C8 and C10.  Additional information will be posted on the Report Author User Group website in Blackboard.   In the October to November time frame we are looking to schedule several “then vs. now” C8 to C10 training classes. Additional information will be forthcoming in September to Report Writers.  As always if a report writer needs assistance they should contact the BIRT group via Calltracker. For assistance If you need assistance, go to C&IT's Business Intelligence and Reporting website at http://computing.wayne.edu/reporting/documentation/index.php, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.   Wayne State University Tue, 16 Aug 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6999 This message was sent on August 2 via email to WSU Employees and Current Students.  This morning from approximately 9 a.m. to 10 a.m. many major WSU computer systems--including Blackboard, Wayne Connect, and Banner--were offline. C&IT identified the problem and as of 10:15 a.m. those systems are available. There are some residual problems with Pipeline which should be resolved shortly. We appreciate your patience and apologize for any inconvenience this has caused. If you need any assistance, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can see the current status of key WSU computer systems on C&IT's System Status Web page at: http://computing.wayne.edu/status/ --
 Computing & Information Technology
 Wayne State University
 Detroit, Michigan
 http://computing.wayne.edu Wayne State University Mon, 01 Aug 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6950 This message was sent via email to WSU Management, all Cognos users, and WSU Technical Support Staff. Summary The Computing & Information Technology (C&IT) Business and Intelligent Reporting Team (BIRT) have begun the process to upgrade the IBM Cognos Software from version 8.3 to version 10. What is the strategy for implementing Cognos 10? The strategy for implementing Cognos version 10 (C10) is to convert all Cognos 8.3 reports to Cognos 10. The BIRT staff will accomplish this by running a utility provided by IBM for this purpose during the conversion weekend of Friday, August 19, through Sunday, August 21, 2011. Can I see and touch Cognos 10 before it "goes live" on August 22? On or after Friday, July 22, report authors and report consumers can access Cognos 10 "in preproduction" by going to:      http://ppreporting.wayne.edu/ and logging in with your AccessID and password. How do I participate in previewing Cognos 10? Starting on July 22, report authors and report consumers can begin testing reports in Cognos 10. A townhall meeting to review testing results and collect any issues or concerns will be held on Tuesday, August 9, in room 3700 AAB from 10 a.m. to 12 noon. The August 22 implementation date will be confirmed at that time. To attend the Cognos 10 Testing Townhall Meeting, please register through Pipeline, as follows. After logging in to Pipeline, click this link:  https://www.eaa.wayne.edu/event_new/session_registration.cfm?eid=1149 Or, go to the Employee tab, click the Training, Seminars, Workshops icon, and look for the "Cognos 10 Testing Townhall Meeting". Will training on Cognos 10 be provided to Report Consumers? Job aids for navigational training on Cognos 10 are being developed. We would like to have a small number of Cognos users participate in the review of these job aids. If you are interested in participating in this group, please contact Wanda Dixon at ad2465@wayne.edu by July 29. We expect to publish the final Job Aids to the entire community on August 22. If you wish additional information before the job aids are available, you can review Cognos 10 User Guides at:      http://reporting.wayne.edu or      http://computing.wayne.edu/reporting/documentation/index.php What can all Cognos users do? To help make the Cognos 10 upgrade a success, C&IT's BIRT staff recommends that everyone review their production reports and report views in Cognos 8:  My Folders under Report Studio. Please delete reports and report views you no longer use. In addition, please review your scheduled reports. Remove schedules for reports no longer needed. Removing unneeded schedules will help to keep Cognos 10 at peak performance. This is part of routine maintenance that most Cognos Report users already do. We are asking, at this time, that you clean up your reports and schedules in Cognos 8 before Tuesday, August 9. What do Cognos Report Authors need to do? Please test your departmental reports. BIRT staff will test our standard set of QA reports. A list of these reports will be published at:  http://reporting.wayne.edu Where can I get assistance? If you need assistance, go to C&IT's Business Intelligence and Reporting Website at http://reporting.wayne.edu, or contact David Brisbois at (313) 577-4757 or ab5895@wayne.edu.   Wayne State University Tue, 19 Jul 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6951 This message was sent via email to WSU Employees on July 19, 2011. Summary WSU Computing & Information Technology staff will be installing a software update (SP6) to Blackboard 9. Blackboard will be unavailable on Sunday, July 24, 2011, from 12:01 a.m. to 8 a.m. Affected Services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration This Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday, July 24, 2011. Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Tue, 19 Jul 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6952 This message was sent via email to WSU management, all Banner users, and Technical Support staff. Summary Computing & Information Technology (C&IT) staff are upgrading the Java Runtime Environment (JRE) on the central server that runs WSU's Banner Administrative System -- on Sunday morning, July 31, 2011. Java 1.6.0 Update 26 will be needed to display Banner Forms over the Internet. This latest version of Java provides official support for using the Banner System on Windows 7 and/or Internet Explorer 8, as well as Firefox 3.6. (Please note: Application Xtender users will continue to use Internet Explorer exclusively.) Java 1.6.0_26 also contains important enhancements to improve the performance, stability, and security of the Java applications running on your computer. Banner users will need to install a Java update before July 31 to continue using Banner forms. Affected services Use of Banner Forms on WSU's Banner System -- also called "Internet Native Banner (INB)". What Banner users need to do... Install a Java update on your Windows computer (if needed): Note: Java version 1.6.0_26 needs to be pre-installed on your computer before the server upgrade on July 31, in order for Banner forms to continue to work. Banner users WITHOUT Install Privileges to their desktop computer should contact their technical support personnel:    http://computing.wayne.edu/support/departmental.php Banner users WITH Install Privileges to their desktop computer: Click this link to download the Java update and follow the directions to install it:    http://bantest.wayne.edu/jre-6u26-windows-i586.exe Duration The Java software upgrade on the Banner server will occur during C&IT's normal maintenance period from 2:00 a.m. to 8:00 a.m. on Sunday morning, 7/31/2011. To ensure uninterrupted access to Banner forms, Banner users have from now until 7/31 to make sure the computer they use to access Banner is running Java version 1.6.0_26. Important notes For Windows users: If you are certain that you have install privileges, but do not receive the installation dialog box after clicking the link above, you will need to disable pop-up blockers by holding the “Ctrl” key when clicking the link. IE 9 is not yet compliant for use with any WSU Administrative Systems. More details are available at: http://computing.wayne.edu/software-hardware/ie-9.php Internet Explorer users can install Java after the upgrade on 7/31 automatically the next time they access Banner. Firefox users must install Java using the link provided. For Mac users: If you stay on top of the latest Mac OS X updates (using "Software Update..." under the Apple menu), you have the latest version of Java on your computer. For help If you have additional questions, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ Wayne State University Sun, 17 Jul 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6869 Sprint is offering some exclusive discounts to the Wayne State community! WSU employees and students can get up to $125 for switching to Sprint in addition to discounts on monthly service plans. Offer ends July 23, 2011. Check out the flyers below for more information. Sprint Offer for WSU Employees Sprint Offer for WSU Students Wayne State University Mon, 04 Jul 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6853 Wayne State University Tue, 28 Jun 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6780 [Sent via e-mail to Tech Support Partners, Help Desk, and ApplicationXtender users from WSU Computing & Information Technology] Summary On Sunday, June 12, 2011 Computing & Information Technology (C&IT) staff upgraded to Banner 8.3 / 8.4. This upgrade changed the look of the BDMS (AX Web Access (Xtender)) icons. The functionality remains unchanged. Affected services BDMS icons on the Banner icon toolbar that used to direct to AX Web Access (Xtender). What you need to do When you log in to Banner, you will no longer see two BDMS icons with an 'X' in the center of the Banner forms toolbar. These icons have been replaced, but the functionality of the icons remain the same. For BDMS - Display Document, you will see a magnifying glass on a beige background.  For BDMS - Add Document, you will see a green plus sign on a beige background. Important dates Effective Sunday, June 12, 2011, you will notice a new look for the two BDMS icons on the Banner icon toolbar. For assistance If you have any questions or need assistance running the AX Client Installer, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. They will generate a CallTracker ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 12 Jun 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6783 Computing & Information Technology (C&IT) is pleased to announce that the Banner System upgrade to release 8.4 over the June 11-12, 2011 weekend was successful. SunGard Higher Education documentation for Banner 8 is available in WSU Pipeline at http://pipeline.wayne.edu. Go to the Employee tab, and in the left information channel under "Banner Administrative Systems", click the "Banner Documentation" link. If you have any questions about the Banner 8.4 upgrade, please contact the C&IT Help Desk at (313) 577-4778 or send an e-mail to helpdesk@wayne.edu. We'd like to thank everyone who assisted with this upgrade process over the past three months. We also thank the university community for your patience and cooperation while systems and services were unavailable.   -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Sun, 12 Jun 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6777 Lithium-Ion rechargeable batteries used in certain Hewlett-Packard (HP) and Compaq notebook computers are being voluntarily recalled by the U.S. Consumer Product Safety Commission (CPSC). The batteries are being recalled because they can overheat, which poses fire and burn hazards. According to a CPSC report, the batteries were manufactured in China and about 162,600 of them were sold in the U.S. between July 2007 and July 2008. These batteries have been sold in computer and electronics stores across the country, and through various online retailers, including hp.com and hpshopping.com. For more information about the recall, and to see specific computers and batteries that are affected, go to: http://www.cpsc.gov/cpscpub/prerel/prhtml11/11234.html If you have one of these recalled batteries, the CPSC strongly urges you to remove it immediately. Contact the computer manufacturer for a free replacement battery and use the AC adapter to power the computer until a replacement battery arrives. If you need assistance determining whether your battery is affected, visit the PC Clinic at universe IT, 211 Student Center or call (313) 577-5056. The PC Clinic provides a range of services for your personally owned computers and is open Monday through Friday, 9 a.m. to 5 p.m. --
 Computing & Information Technology
 Wayne State University
 Detroit, MI http://computing.wayne.edu Wayne State University Wed, 08 Jun 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6760 [Sent via email to WSU management and all Banner users by Computing & Information Technology] The Banner Administrative System at Wayne State is being upgraded to release 8.4 starting Saturday, June 11, 2011, at 4:00 p.m. until Sunday, June 12, 2011, at 11:59 p.m. During the upgrade process, the Banner System and the following systems or services will NOT be available: Self-Services in WSU Pipeline Research Dashboard - through WSU Pipeline Workflow - through WSU Pipeline Imaging and Document Management For more details, see the entire announcement originally sent on May 20 at:      http://computing.wayne.edu/news-list.php?category=68 -- Computing & Information Technology Wayne State University

 Detroit, Michigan Wayne State University Mon, 06 Jun 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6851 This message was sent via email on June 2, 2011, to Wayne State employees by Computing & Information Technology. In C&IT’s annual customer satisfaction survey, Wayne State faculty and staff asked for changes to our Voicemail System. This summer, an upgrade will give university employees enhanced flexibility and new features to manage their voicemail:  Receive a copy of voicemail messages in your Wayne Connect email inbox. Manage your voicemail and personal settings from a secure website. Listen to your WSU Voicemail messages from a computer. Additionally, if you use the telephone keypad to listen to and manage your voicemail, we have good news: you can use the same familiar voicemail prompts. WSU's Voicemail access number, 577-3456, stays the same too! It all adds up to your WSU Voicemail being easier to access and use -- and it’s coming this summer!   Stay tuned for more information regarding WSU's Voicemail upgrade. If you have questions in the meantime, call C&IT’s Telecommunications Help Desk at (313) 577-1977.  -- Computing & Information Technology Wayne State University http://computing.wayne.edu Wayne State University Wed, 01 Jun 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6702 A scam email is going around this week asking students to apply or sign up for a $2,000 scholarship from Wayne State -- before May 31 or "soon". This email is a phishing attempt to obtain your personal information. REMEMBER: Wayne State will NEVER send an email asking you for personal information, such as your password, birth date, or social security number. You don't have to question the authenticity of such messages -- simply discard them. More information about phishing or suspicious e-mail -- what to do if you receive one and how to report them -- is available on C&IT's website at: http://computing.wayne.edu/email/phishing.php Also note that C&IT staff have adjusted the university's anti-spam appliance to catch these emails and are attempting to block all emails from the address being used. If you have additional questions or already applied to one of these scam emails, you can contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 24 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6713 [Sent via email on May 25 to WSU faculty and staff by Computing & Information Technology] C&IT has scheduled emergency maintenance on one Wayne Connect mail server, Wednesday, May 25. Only some users will be affected from 5 to 6 p.m., meaning access to email and calendars will be unavailable to them. Support staff are still working to resolve ongoing problems with Wayne Connect. Your patience is appreciated.   (Due to inclement weather, the work was delayed and performed from 6 to 7:45 p.m.)   -- Computing & Information Technology Wayne State University Detroit, MI Wayne State University Tue, 24 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6699 [Sent via email on May 24 to WSU students, faculty, and staff by Computing & Information Technology.] C&IT has scheduled emergency maintenance on the Wayne Connect system overnight Tuesday. The system and all applications (email, calendars, etc.) will be unavailable early Wednesday morning from midnight to 2 a.m.   Support staff hopes this work will resolve the problems some people have been experiencing with Wayne Connect and Outlook yesterday and today. Your continued patience is appreciated. -- Computing & Information Technology Wayne State University Detroit, MI Wayne State University Mon, 23 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6683 [Sent via e-mail on May 23 to all Cognos users, ODBC users, Technical Support Partners, and WSU management from WSU Computing & Information Technology] The implementation of the ODS 8.2.1 upgrade scheduled for this weekend (May 27-30) has been postponed. Another date will be announced in the future.  Additional testing identified new problems that need to be resolved. If you have additional questions, please contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and a member of C&IT's Business Intelligence and Reporting Team (BIRT) will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, at (313) 577-4757 or ab5895@wayne.edu. -- Computing & Information Technology Wayne State University

 Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 22 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6680 [Sent via email on May 20 to WSU management and all Banner users by Computing & Information Technology] Summary The Banner Administrative System at Wayne State is being upgraded to release 8.4 starting Saturday, June 11, 2011 at 4:00 p.m. until Sunday, June 12, 2011 at 11:59 p.m. During the upgrade process, the Banner System and all systems or services that interact with Banner will NOT be available. (See below for details.) Affected services WSU staff, faculty, and students will not be able to access the following systems and services during this upgrade: Banner Administrative System (Internet Native Banner/INB at banner.wayne.edu) for access to forms Self-Service Banner through WSU Pipeline – e.g., submitting time sheets, registering for or withdrawing from classes, paying tuition or fees, looking up or requesting transcripts, downloading course lists, looking up paycheck, benefits, or other employee information Research Dashboard - through WSU Pipeline Workflow - through WSU Pipeline Imaging and Document Management The Banner 8.4 upgrade does not require any changes to your desktop computers or web browser. The Operational Data Source (ODS) refresh will be run immediately following the Banner Upgrade. Duration The Banner upgrade is scheduled from 4 p.m. on Saturday, June 11, 2011, until 11:59 p.m. on Sunday, July 12, 2011. For assistance If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:       http://computing.wayne.edu/systemstatus/   Wayne State University Thu, 19 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6631 The C&IT Help Desk has a new schedule for the Spring/Summer 2011 Term. Hours are as follows: Monday through Friday from 7:30 a.m. to 7 p.m. Saturday and Sunday from 9 a.m. to 4 p.m. The Help Desk is also available: Via e-mail at helpdesk@wayne.edu. By phone at (313) 577-4778 On the Web  http://computing.wayne.edu http://kb.wayne.edu   Wayne State University Mon, 09 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6586 [Sent via email on May 2 to all Cognos users, ODBC users, Technical Support Partners, and WSU management from WSU Computing & Information Technology] What is being upgraded and when? Computing & Information Technology (C&IT) is going to upgrade the Operational Data Store (ODS) to Release 8.2.1 beginning Friday, May 27, 2011, at 6:05 p.m. ODS Release 8.2.1 and all current WSU reporting data are expected to be available to employees at the regularly scheduled time of 8:30 a.m. on Monday, May 30. Affected systems and services The following WSU systems and services will NOT be available for four hours, on Friday, May 27, from 6:05 p.m. to 10:00 p.m.: The Banner System Imaging and Workflow Self-services that students, faculty, and staff access through WSU Pipeline (e.g., checking pay stubs, completing time sheets, applying for financial aid, registering for or withdrawing from classes, examining class lists, etc.) The following services will NOT be available during the entire upgrade process from Friday, May 27, at 6:05 p.m. until Monday, May 30, at 8:30 a.m.: Cognos Business Intelligence and Reporting System Banner Operational Data Store (ODS) NOTE: WSU Pipeline will continue to be available during the entire ODS upgrade, and individuals will be able to access WSU E-mail, Blackboard, and other systems that do not interact with Banner. Why is Banner affected? During this ODS upgrade, the Database Administrators in C&IT will upgrade the ODS Banner component to release 8.2.1 and apply ODS 8.2.1 patches to the Banner database. Important dates If this proposed schedule is adopted, the ODS 8.2.1 upgrade will take place beginning Friday, May 27, 2011, at 6:05 p.m., and is expected to last until Monday, May 30, at 8:30 a.m. The ODS and Cognos data are expected to be current by Monday, May 30, at 8:30 a.m. The Banner System, Imaging, Workflow, and all self-services in WSU Pipeline will NOT be available from 6:05 to 10 p.m. on Friday, May 27, as part of the upgrade. For assistance Contact Dave Brisbois in C&IT at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Sun, 08 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6621 The C&IT PC Clinic & Software Clearinghouse have begun their summer hours. The front counter service, located at universe IT, 211 Student Center Building will be open Monday through Friday, 9 a.m. through 5 p.m. throughout the Spring/Summer term.  C&IT's universe IT service center will remain closed on Saturdays and Sundays during the summer. For more information, call (313) 577-5056 or visit http://clearinghouse.wayne.edu.  Wayne State University Thu, 05 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6642 [Sent via email on May 12 to the WSU community by Computing & Information Technology] Only two more days until the Blackboard hardware upgrade! * --when Blackboard is taken offline at 12:01 a.m. on Saturday, May 14, through all of Sunday, May 15. During this 48-hour period, all Blackboard courses, Organizations, the Content Collection, e-Portfolios, Wimba Live Classroom, SafeAssign, and Blackboard Mobile Learn will be unavailable. (For details, see * below.) By or before Friday, May 13, Computing & Information Technology (C&IT) recommends the following activities take place -- to make sure you are able to continue or complete working in your Blackboard course or WSU training session over the weekend: STUDENTS: View and download course materials you might need on May 14 and 15. Submit assignments or SafeAssignments by May 13. Complete and submit any online assessments due. FACULTY:  Add course content, assessments, and assignments needed for the second week of spring/summer term (if you haven’t already). Avoid creating SafeAssignments, online assignments, discussion boards, blogs, etc. that depend on Blackboard availability over the May 14-15 weekend.  Download your winter and spring 2011 term Gradebooks, if needed that weekend. STAFF:  View and download important materials you might need from a Blackboard Organization or training course. If you follow the recommendations offered above, you won't run into any problems or be further inconvenienced. For questions or assistance, please contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. *C&IT is upgrading the hardware that runs Blackboard at Wayne State -- to improve the architecture and processing power of this critical system, expand storage capacity, and provide for disaster recovery. The next step is to migrate the data onto the new platform, and this will take approximately 48 hours (May 14 and 15). -- Computing & Information Technology Wayne State University
 Detroit, Michigan
 http://computing.wayne.edu  Wayne State University Wed, 04 May 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5956 [Posted April 4, 2011 on the Computing & Information Technology website] Firefox 4 was released to the public in March 2011. However, C&IT recommends you do NOT upgrade to Firefox 4 at this time. Most of our vendor products have not been certified for Firefox 4. Vendor support for new Web browsers typically takes several months or longer to materialize. For those of you who have installed Firefox 4, we recommend you uninstall it and move back to Firefox 3.6. Firefox 3.6 can be downloaded from Mozilla's Website in all languages and operating systems. Mozilla has outlined a plan for three more Firefox version releases by the end of 2011 -- this has the potential to bring us to Firefox 7 in 2011 alone. As a rule-of-thumb, the software versions we recommend you install for C&IT-supported services should appear on the C&IT Help Desk Supported Software list. This list is updated as support information becomes available.  Wayne State University Tue, 19 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6495 [Sent via e-mail to the WSU community from Computing & Information Technology, April 14, 2011] With the recommendation of the university’s Academic Technology Advisory Group, Blackboard will be taken offline beginning at 12:01 a.m. on Saturday, May 14, through all of Sunday, May 15. During this 48-hour period, all Blackboard courses, Organizations, the Content Collection, e-Portfolios, Wimba Live Classroom, SafeAssign, and Blackboard Mobile Learn will be unavailable. (For details, see below.) By or before Friday, May 13, Computing & Information Technology (C&IT) recommends the following activities take place -- to make sure you are able to continue or complete working in your Blackboard course or WSU training session: STUDENTS: View and download course materials you might need over the May 14-15 weekend. Submit assignments or SafeAssignments by May 13. Complete and submit any online assessments due. FACULTY:  Add course content, assessments, and assignments needed for the second week of spring/summer term (if you haven’t already). Avoid creating SafeAssignments, online assignments, discussion boards, blogs, etc. that depend on Blackboard availability over the May 14-15 weekend. Download your winter and spring 2011 term Gradebooks, if needed that weekend. STAFF:  View and download important materials you might need from a Blackboard Organization or training course by May 13, before Blackboard goes offline. C&IT is upgrading the hardware that runs Blackboard at Wayne State -- to improve the architecture and processing power of this critical system, expand storage capacity, and provide for disaster recovery. The next step is to migrate the data onto the new platform, and this will take approximately 48 hours (May 14 and 15). Scheduling two days of downtime for a critical system is a challenge at any time of the year. We've been working diligently with the university to plan for this extended maintenance. If you follow the recommendations offered above, you won't run into any problems or be further inconvenienced. For questions or assistance, you can contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. -- Computing & Information Technology Wayne State University
 Detroit, Michigan
 http://computing.wayne.edu Wayne State University Wed, 13 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6476 [Sent via e-mail to Cognos Report Authors, ODBC users, and technical support partners from David Brisbois, C&IT, March 13, 2011] Summary At the test result meeting on April 11, C&IT announced that the implementation of ODS 8.2.1 has been postponed due to technical issues. Affected services None. We continue to work with SunGard HE and Oracle Corporation to resolve the technical issues. What you need to do... Nothing. Assuming that the technical issues have been resolved by April 30, we are looking at a new implementation during the weekend of May 13. An announcement will be made on April 30. Important dates The implementation of ODS 8.2.1 has been postponed. For assistance If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you. You also can go to http://reporting.wayne.edu, click on the "Get Help" side bar, and then click on Cognos Report Inquiry and Problem form. Log in to report your problem. The Business Intelligence Reporting Team will then contact you to provide assistance. Or, you can contact David Brisbois directly at (313) 577-4757 or ab5895@wayne.edu.     Wayne State University Tue, 12 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6496 [Sent via email on April 14 to WSU management and all Banner users by Computing & Information Technology] Summary Computing & Information Technology (C&IT) staff will be performing Banner database maintenance from 12:01 a.m. to 10 a.m. on Sunday, April 17, 2011. During this time, the Banner System and all associated services will NOT be available and, in particular, self-services through Pipeline will not be accessible. (See below for details.) Affected services WSU staff, faculty, and students will not be able to access the following systems and services during this maintenance period: Banner Administrative System (Internet Native Banner/INB at banner.wayne.edu) for access to forms Self-Service Banner through WSU Pipeline – e.g., submitting time sheets, paying tuition or fees, looking up or requesting transcripts, registration, downloading course lists, looking up paycheck, benefits, or other employee information Research Dashboard - through WSU Pipeline Workflow - through WSU Pipeline Imaging and Document Management The Operational Data Store (ODS) refresh will be run immediately following the Banner maintenance. Duration Banner database maintenance is scheduled from 12:01 a.m. to 10 a.m. on Sunday, April 17, 2011. Note: This maintenance work extends beyond C&IT's weekly system maintenance period scheduled every Sunday morning from 2 to 8 a.m. For assistance If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu -- now open evenings and weekends. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:       http://computing.wayne.edu/systemstatus/   Wayne State University Tue, 12 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6521 [Sent via email to WSU management, Cognos users, ODS users, and Technical Support Partners on April 20, 2011, by Computing & Information Technology] Summary Computing & Information Technology (C&IT) staff will be performing systems maintenance on the Operational Data Store (ODS) and Cognos (WSU's Business Intelligence and Reporting System) -- from 12:01 a.m. to 12 p.m./noon on Sunday, April 24, 2011. Affected services WSU staff and faculty will not be able to access or use WSU Reporting Systems during this extended maintenance period. A restart of the Operational Data Store (ODS) refresh will be scheduled at 12:01 p.m. on Sunday, April 24, and likely will not finish until 5 p.m. that afternoon. Duration ODS and Cognos systems maintenance is scheduled from 12:01 a.m. to 12 p.m./noon on Sunday, April 24, 2011. For assistance If you have any questions or need assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu -- now open evenings and weekends. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at:       http://computing.wayne.edu/systemstatus/   Wayne State University Tue, 12 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6051 [Sent via e-mail to WSU deans, chairs, and directors from  Computing & Information Technology, April 11, 2011] Computing & Information Technology (C&IT) is scheduled to replace the hardware that runs the university's Blackboard system. The equipment upgrade, which moves Blackboard to a new, up-to-date operating system, will improve the architecture and processing power of this critical system, and expand storage capacity. Additionally, new equipment has been added for disaster recovery.   C&IT has the new hardware in place, and the next step is to migrate the data onto the new platform. This data migration will take approximately 48 hours. With the recommendation of the university's Academic Technology Advisory Group, Blackboard will be taken offline for two full days beginning at 12:01 a.m. on Saturday, May 14, through all of Sunday, May 15. During this 48-hour work window, all Blackboard courses, Organizations, the Content Collection, e-Portfolios, Wimba Live Classroom, SafeAssign, and Blackboard Mobile Learn will be unavailable. C&IT realizes that Blackboard's unavailability during this time could be an inconvenience for students, faculty, and staff. We ask that you encourage those in your school/college or department to keep the following in mind: Blackboard will be offline during the first weekend of spring/summer classes. Please make sure late-hire instructors are aware of this. Those teaching winter and spring semesters will need to download a copy of their Blackboard Gradebooks by Friday, May 13, if needed over the weekend. Flyers will be distributed shortly to departments for posting in visible places. Thank you for your assistance during our efforts to continually improve the Blackboard environment at Wayne State. If you have any questions regarding this Blackboard downtime, please contact Daren Hubbard, Senior Director, C&IT Academic and Core Applications Department, at daren.hubbard@wayne.edu or (313) 577-9489. -- Computing & Information Technology Wayne State University
 Detroit, Michigan
 http://computing.wayne.edu Wayne State University Fri, 08 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6015 [Posted on the Computing & Information Technology Website, April 7, 2011] The data breach at email marketing firm Epsilon in early April exposed the contact information for customers from a variety of national and international companies. According to Epsilon, the only data that was acquired was the customer's name and email address; sensitive data, such as social security or credit card numbers, were not exposed. Thus, the primary risk is that spammers may use the Epsilon data to create personalized phishing messages that address the recipient by name, adding a touch of authenticity to their message.   Wayne State does not use Epsilon's email marketing services. However, many Wayne State students, faculty, and staff do use one affected company:  the College Board, which administers the SAT, AP exams, and CLEP testing. Many of the affected companies, including College Board, have already emailed a notice about the breach to their customers.   The takeaway from this situation is to continue to have heightened suspicion about any unsolicited email message that asks you to "upgrade" or "validate" your account ... no matter how official it appears to be.   Read the press release at the Epsilon website. Wayne State University Wed, 06 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=6028 [Posted on the WSU Computing & Information Technology Website, April 7, 2011] Summary Computing & Information Technology staff will be performing scheduled maintenance on WSU Pipeline. Affected Services Pipeline will not be available on Sunday, April 10, from 4:01 a.m. to 8 a.m. What you need to do No action is required. The user experience with Pipeline should remain unchanged. If you access Wayne Connect and Blackboard through Pipeline, you can bypass Pipeline and access these systems directly at:
 http://connect.wayne.edu
 http://blackboard.wayne.edu Duration Pipeline maintenance will take place on Sunday, April 10, from 4:01 a.m. until 8 a.m. Note: This maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with PIpeline, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Wed, 06 Apr 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5826 [Sent via e-mail to Cognos Report Authors, ODBC users, technical support partners, and WSU management from WSU Computing & Information Technology, March 4, 2011; revised dates online, March 21] Summary Computing & Information Technology (C&IT) is upgrading the Banner Operational Data Store (ODS) to Release 8.2.1. (Final dates to be announced soon.) C&IT's Business Intelligence and Reporting Team (BIRT) has learned that a number of views are affected by this ODS upgrade. Additional information on these changes can be found at: http://computing.wayne.edu/reporting/documentation/ Affected services Any reports using the affected views require testing. BIRT members have located the new or altered views in documentation from SunGard Higher Education. The view changes do not impact existing C&IT-supported Standard Certified Reports in Cognos. BIRT is still testing these reports, however. To see what reports are being tested by BIRT, go to: http://computing.wayne.edu/reporting/documentation/ An Excel file of the Altered Views or Columns in ODS 8.2.1 is available for review at: http://computing.wayne.edu/reporting/documentation /ods_changed_objects_v821.xls What Cognos Report Authors and ODBC users need to do... BIRT members ask that all Cognos Report Authors test their reports against the new ODS 8.2.1, as some views and column names have been added, removed, or altered. (See testing time frame below.) ODBC users of the ODS: There will be some impact on ODBC users who work with reporting tools such as Microsoft Access and wish to use new data elements in these views. You will need to link to the new views and refresh to altered views. ODBC users also need to test their queries and reports. (See testing time frame below.) Cognos Report Authors and ODBC users: Testing period: The extended time frame to test reports and verify queries started on Monday, March 14, 2011 and will end at close of business on Friday, April 8, 2011. Town hall meetings: These meetings are intended to give you an overview of the testing period, to give you the opportunity to provide feedback about testing, and to discuss any problems you may have. Before testing period begins: Monday, March 7, 1-2:30 p.m. in 1700 AAB After testing period ends: Monday, April 11, 1-3:00 p.m. in 3700 AAB [rescheduled from Monday, March 28; also note new location] Documentation: Review the Excel file containing the Altered Views or Columns at: http://computing.wayne.edu/reporting/documentation /ods_changed_objects_v821.xls Important dates [updated 3/21/11] Monday, March 7: Town hall meeting (before testing period begins). Monday, March 14 to close of business on Friday, April 8: Testing period for reports using new or altered views. Monday, April 11: Town hall meeting from 1:00 p.m. to 3:00 p.m. in 3700 AAB (after conclusion of testing). For assistance For more information and documentation about this ODS upgrade to Release 8.2.1, please visit C&IT's Business Intelligence and Reporting Website at http://reporting.wayne.edu and click Projects in the left column. Employees also can contact David Brisbois directly at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Sun, 20 Mar 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5885 [This was sent via e-mail to WSU Technical Support Staff on March 18, 2011] If you use Microsoft Windows and Internet Explorer to access WSU enterprise-level systems (such as Banner and Cognos), AND you maintain your office PC, please read on: In mid-March, Microsoft released version 9 of their flagship Web browser Internet Explorer (also known as IE9).  However, C&IT recommends that you do NOT upgrade to IE9 at this time, because WSU enterprise-level systems do NOT have vendor support for IE9. Vendor support for new Web browsers typically takes several months or longer to materialize.   More information about IE9 and WSU compatibility is available here:   http://computing.wayne.edu/software-hardware/ie-9.php   *Please note that if you have already upgraded to IE9, removal instructions are also linked to this Web page.   C&IT will continue to update this Web page as more information about IE9 becomes available. We will send out an announcement once our vendors support IE9. In the meantime, C&IT encourages Internet Explorer users to continue using IE8.   Thanks for your cooperation and if you have problems, questions, or concerns, please contact the C&IT Help Desk (313) 577-4778 or helpdesk@wayne.edu. --
 Computing & Information Technology
 Wayne State University
 Detroit, Michigan http://computing.wayne.edu     Wayne State University Thu, 17 Mar 2011 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5867 A phishing attempt that spoofs the Wayne Connect login page was seen on campus today, March 11, 2011. As a safeguard, the WSU Information Security team has blocked all connections from the WSU network to the phishing site. If you received this e-mail message, simply delete it--this phishing attempt has already been reported. If you happened to reply to this message, please contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778 as soon as possible. Important things to remember if you receive a suspicious e-mail: Wayne State will never request your username, password, or other personal information (ex. social security number) via e-mail. Check before you click! Phishing attempts might take you to a website designed to look like that of a bank or other service provider. Check to make sure the URL is correct before you enter any personal information. Report them. You can drag and drop the suspected e-mail on to the Phish Report Zimlet in Wayne Connect or by using this online form. Wayne State University Fri, 11 Mar 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5844 The C&IT Help Desk will have reduced availability over the Spring Break holiday, which runs Saturday, March 12, through Sunday, March 20, 2011. Normal hours will resume Monday, March 21, 2011. Hours are as follows: Saturday, March 12 & Sunday, March 13 from 11 a.m. through 3 p.m. Monday, March 14 through Friday, March 18 from 7:30 a.m. through 7 p.m. Saturday, March 19 & Sunday, March 20 from 11 a.m. through 3 p.m. The Help Desk is also available: Via e-mail at helpdesk@wayne.edu. By voicemail message at (313) 577-4778 On the Web  http://computing.wayne.edu http://kb.wayne.edu Wayne State University Wed, 09 Mar 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5831 [Sent via email to all Cognos users, ODBC users, Technical Support Partners, and WSU management from WSU Computing & Information Technology] What is being upgraded and when? Computing & Information Technology (C&IT) is going to upgrade the Operational Data Store (ODS) to Release 8.2.1 beginning Friday, April 15, 2011 at 6:05 p.m. ODS Release 8.2.1 and all current WSU reporting data are expected to be available to employees at the regularly scheduled time of 8:30 a.m. on Monday, April 18. Affected systems and services The following WSU systems and services will NOT be available for four hours, on Friday, April 15, from 6:05 p.m. to 10:00 p.m.: The Banner System Imaging and Workflow Self-services that students, faculty, and staff access through WSU Pipeline (e.g., checking pay stubs, completing time sheets, applying for financial aid, registering for or withdrawing from classes, examining class lists, etc.) The following services will NOT be available during the entire upgrade process from Friday, April 15, at 6:05 p.m. until Monday, April 18, at 8:30 a.m.: Cognos Business Intelligence and Reporting System Banner Operational Data Store (ODS) NOTE: WSU Pipeline will continue to be available during the entire ODS upgrade, and individuals will be able to access WSU E-mail, Blackboard, and other systems that do not interact with Banner. Why is Banner affected? During this ODS upgrade, the Database Administrators in C&IT will upgrade the ODS Banner component to release 8.2.1 and apply ODS 8.2.1 patches to the Banner database. Important dates If this proposed schedule is adopted, the ODS 8.2.1 upgrade will take place beginning Friday, April 15, 2011, at 6:05 p.m., and is expected to last until Monday, April 18, at 8:30 a.m. The ODS and Cognos data are expected to be current by Monday, April 18 at 8:30 a.m. The Banner System, Imaging, Workflow, and all self-services in WSU Pipeline will NOT be available from 6:05 to 10 p.m. on Friday, April 15, as part of the upgrade. For assistance Contact Dave Brisbois in C&IT at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Mon, 07 Mar 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5804 The C&IT PC Clinic & Software Clearinghouse now will be open extended hours on Thursday evenings for your computing repair and software needs! Beginning Thursday, March 3, the front counter service, located at universe IT, Suite 211, Student Center Building will be open through 7 p.m.  Regular hours remain 8:30 a.m.–5 p.m., Monday-Wednesday and Friday; closed Saturday and Sunday. For more information, call (313) 577-5056 or visit http://clearinghouse.wayne.edu.  Wayne State University Tue, 01 Mar 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5810 [Announced to all WSU employees by Computing & Information Technology] Summary On Monday, March 7, 2011, a new Workflow tab will be available in WSU Pipeline for all employees. If you DO NOT USE Workflow, you can skip this message. The Workflow tab will remain available to you, for possible future use. Those who DO USE Workflow can read below about how this new tab will make it more convenient to access Workflow information. The new Pipeline tab will contain all the Banner Workflow channels:  My Workflow Worklist (currently published on the Faculty tab), My Workflow Alerts, and My Processes. This tab also will contain a link to the Office of Scholarships and Financial Aid’s new Student Award Authorization form that departments use to process loans, grants, and scholarships. As additional Workflow forms are developed, links to them will display on this tab as well. Affected services Access to using Workflow will not be affected during the implementation of this functionality. The existing My Workflow Worklist channel on the Faculty tab will remain available.  What you need to do... To view the Workflow channels (to which you may have access), log in to Pipeline and click the Workflow tab. Important dates The new Workflow tab in Pipeline is going to become available on Monday, March 7, 2011. For assistance and additional information If you need help or think you should have a Workflow role, but the tab says otherwise, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and C&IT's Workflow and Document Management Team will contact you to provide assistance. To learn more about Workflow at Wayne State and how it can be used for more efficient operations and better customer service, download or view C&IT’s “All about Workflow” presentation. You may also contact Dave Brisbois, IT Director, Workflow and Document Management Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Tue, 01 Mar 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5771 [Sent via email to WSU management from WSU Computing & Information Technology] What dates are being proposed? Computing & Information Technology (C&IT) is proposing to upgrade the Operational Data Store (ODS) to Release 8.2.1 beginning Friday, April 1, 2011 at 6:05 p.m. ODS Release 8.2.1 and all current WSU reporting data are expected to be available to employees at the regularly scheduled time of 8:30 a.m. on Monday, April 4. Affected systems and services The following WSU systems and services will not be available for four hours, on Friday, April 1, from 6:05 p.m. to 10:00 p.m.: The Banner System Imaging and Workflow Self-services that students, faculty, and staff access through WSU Pipeline (e.g., checking pay stubs, completing time sheets, applying for financial aid, registering for or withdrawing from classes, examining class lists, etc.) The following services will not be available during the upgrade process from Friday, April 1, at 6:05 p.m. until Monday, April 4, at 8:30 a.m.: Cognos Business Intelligence & Reporting System Banner Operational Data Store (ODS) NOTE: WSU Pipeline will continue to be available during the entire ODS upgrade, and individuals will be able to access WSU E-mail, Blackboard, and other systems that do not interact with Banner. Why is Banner affected? During this ODS upgrade, the Database Administrators in C&IT will upgrade the ODS Banner component to release 8.2.1 and apply ODS 8.2.1 patches to the Banner database. What you need to do... If you have any questions or concerns about the proposed ODS 8.2.1 upgrade schedule, contact David Brisbois at 577-4757 or ab5895@wayne.edu -- by close of business, Friday, March 4, 2011. Important dates If this proposed schedule is adopted, the ODS 8.2.1 upgrade will take place beginning Friday, April 1, 2011, at 6:05 p.m., and is expected to last until Monday, April 4, at 8:30 a.m. The ODS and Cognos data are expected to be current by Monday, April 4 at 8:30 a.m. The Banner System, Imaging, Workflow, and all self-services in WSU Pipeline will not be available from 6:05 to 10 p.m. on Friday, April 1, as part of the upgrade. For assistance Contact Dave Brisbois in C&IT at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Wed, 23 Feb 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5620 Have you ever struggled to identify the sender or recipients of WSU e-mail messages that use the AccessID format (e.g., ab1234@wayne.edu)? Help has arrived! We've created an easily recognizable format for every Wayne State e-mail address, which you may optionally use and publish: firstname.lastname@wayne.edu A unique firstname.lastname identifier has been assigned to each person at Wayne State. It uses the first and last names stored in WSU's official person database, separated by a period (e.g., john.doe@wayne.edu). Beginning Tuesday, January 25, we will ask everyone to select a preferred format for their WSU e-mail address. You will see this choice when you log in to Pipeline, Blackboard, or Wayne Connect, and choose from one of the following: firstname.lastname: john.doe@wayne.edu  E-Mail Name: jdoe@wayne.edu  or AccessID: xy6789@wayne.edu Your AccessID and firstname.lastname are system-assigned and cannot be changed; however, you can continue to customize your E-Mail Name, as in the past. Note that firstname.lastname is an additional option, and that all three e-mail address formats can continue to be used, and will be delivered to your current Wayne Connect e-mail account. For more information, visit the firstname.lastname FAQs or contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, MI 48220 http://computing.wayne.edu Wayne State University Thu, 20 Jan 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5556 [Sent via e-mail to Cognos users and Technical Support staff from WSU Computing & Information Technology] Summary On Monday, January 24, 2011, an additional method to access WSU reports and other information in Cognos will become available to all authorized Cognos users -- on a new Business Intelligence (BI) Reporting tab in WSU Pipeline. The new BI Reporting tab will take you to the Business Intelligence Portal from which you can easily navigate to the most-used Cognos reports and obtain information regarding them, such as the report's purpose.  The new BI Portal currently contains additional functionality for Finance business users. As additional business areas are developed, they will be displayed on this tab as well. Affected services Access to Cognos will not be affected during the implementation of this functionality. The existing "Business Intelligence and Reporting System" link on the Employee tab (under Employee Services) will remain available. Important dates The new BI Reporting tab in Pipeline is going to become available on Monday, January 24, 2011. What you need to do To access the Business Intelligence Portal, log in to Pipeline and select the "BI Reporting" tab. For assistance Contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and the Business Intelligence and Reporting Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Business Intelligence and Reporting Team, at (313) 577-4757 or ab5895@wayne.edu.  Wayne State University Fri, 14 Jan 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5537 If you are responsible for computers at Wayne State University’s main campus or extension centers, please read below for important information about upcoming changes to the WSU network. Note that this change does not affect computers on the School of Medicine campus.  The IP addresses of the DNS servers at the university are changing. This change will add some redundancy to our campus network, and better protect it from DNS-related issues. All computers that are using 141.217.1.13 and 141.217.1.15 as DNS server IP addresses must be updated to use the new addresses (below). The old and new DNS addresses are running concurrently, thus you can switch to the new addresses immediately. Beginning February 14, 2011, a series of staged cutovers will occur. On February 21, the current DNS addresses will be shut down for good; failure to update your computers before then could result in downtime.  WSU’s complete DNS cutover schedule is as follows: Old DNS addresses = 141.217.1.13 and 141.217.1.15 New DNS addresses= 141.217.65.13 and 141.217.65.15 February 14: Old DNS addresses deactivated from 9 a.m. to 1 p.m. February 15: Old DNS addresses active entire day February 16: Old DNS addresses deactivated entire day, beginning at 9 a.m. February 17: Old DNS addresses active, beginning at 9 a.m. February 21: Old DNS addresses deactivated for good For more information, visit the WSU Knowledgebase: http://kb.wayne.edu/index.php?action=article&id=425&relid=25  If you need assistance, please contact your local Tech Support person, or the Computing & Information Technology Help Desk at (313) 577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, MI  Wayne State University Wed, 12 Jan 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5530 [Sent via email to WSU Faculty and Graduate Teaching Assistants from Computing & Information Technology] Following the Blackboard maintenance activity this past weekend, there are four changes we would like to bring to your attention: 1. Blackboard: Clear Attempts for All Users This is an enhancement to the Grade Center that allows one-click clearing of all students' attempts for an assessment or an assignment. For instructions on how to 'Clear Attempts for All Users', see: http://kb.wayne.edu/index.php?action=article&id=432&relid=18 2. Entering a grade: Override versus Edit Previously, instructors were able to grade an active assessment or assignment in the spreadsheet view (as evidenced by the '!' symbol). Now, entering a grade in this manner is possible, but does not eliminate the '!', which remains next to the grade. Note: Your students correctly see the grade entered by the instructor and no indication of an ungraded attempt. To avoid persistence of the '!' after grading an assignment or assessment, work instead from 'View Grade Details' and use 'Edit Grade'. --> For Quick Text instructions on how to use the 'Edit Grade' function, see: http://kb.wayne.edu/index.php?action=article&id=131&relid=19 --> For Quick Video instructions, see: http://www.screencast.com/t/ZWQzMjU1OTg 3. StudyMate Previously, only courses in which one was enrolled as instructor, TA, or course builder would display in the list of courses when deploying a StudyMate item. Now, courses in which one is enrolled as a student also display, but, when attempting to publish to such courses, you will correctly get an error message. 4. Respondus Previously, only courses in which one was enrolled as instructor, TA, or course builder would display in the list of courses when deploying a Respondus item. Now, courses in which one is enrolled as a student also display, but, when attempting to publish to such courses, you will correctly get an error message. If you have any questions or need further assistance, please contact C&IT's Blackboard Support Team at (313) 577-5974, or email bbadmin@wayne.edu. -- Blackboard Support Team Learning Management Systems Support WSU Computing & Information Technology Technology Resource Center in Purdy-Kresge Library (313) 577-9457; bbadmin@wayne.edu http://computing.wayne.edu/blackboard Wayne State University Tue, 11 Jan 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5498 [Sent via email to current WSU students by Computing & Information Technology] Want to know when and where your WSU classes are for winter term 2011? This information is just one click away inside your Wayne Connect e-mail account!   Log in at https://connect.wayne.edu and click the Calendar tab. At the left, under Calendars, notice that "My WSU Classes" is already selected for you.   Any changes to your class schedule are posted on this Calendar each night.   For assistance using Wayne Connect Calendars: Click the Help icon in the upper-right of the Wayne Connect window and review the files under "Managing Your Calendar". Contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology
 Wayne State University
 Detroit, Michigan
 http://computing.wayne.edu Wayne State University Tue, 04 Jan 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5495 [Sent via e-mail to WSU employees from Computing & Information Technology] Summary WSU Computing & Information Technology staff will be installing software to fix reported known issues in Blackboard 9. Blackboard will be unavailable on Sunday, January 9, 2011, from 12:01 a.m. to 8 a.m. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration This Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday, January 9, 2011. Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 04 Jan 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5522 [Posted on the Computing & Information Technology website] Summary Computing & Information Technology staff are performing software maintenance on the Wayne Connect Communication and Collaboration System at Wayne State University.  Wayne Connect, therefore, will be unavailable on Sunday morning, January 9, 2011, from 2 to 6 a.m. Affected Services Wayne Connect Mail, Calendars, Documents, and Briefcase storage will NOT be available during this maintenance period. Duration This Wayne Connect maintenance will take place between 2 a.m. and 6 a.m. on Sunday, January 9, 2011. Note: This system maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Wayne Connect, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.    Wayne State University Mon, 03 Jan 2011 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5453 [Sent via email to WSU faculty from Computing & Information Technology] Happy Holidays from the Blackboard Support Team! It has been a busy semester, as you can see "by the numbers" in this issue of the Blackboard Insider. And there's more: Library Resources in your Blackboard courses A New Blackboard Warrior More help for creating a Weighted Grade column To view the Blackboard Insider online, or download it as a pdf file, click the following link: http://computing.wayne.edu/blackboard/blackboard-insider-dec2010.pdf  We hope you continue to find our newsletter informative and interesting.  Please let us know if you have any questions, comments, or suggestions for future issues.  -- The Blackboard Support Team Learning Management Systems Support Computing & Information Technology bbadmin@wayne.edu (313) 577-9457 Wayne State University Fri, 17 Dec 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5469 body,td,th { font-family: Arial, Helvetica, sans-serif; } [Posted on the WSU Computing & Information Technology Website] The WSU computing systems and network services that C&IT provides are scheduled to be available over the holiday/semester break -- from Friday, December 24, until Monday, January 3, 2011. Most C&IT support services staff are not working during that time, however. For details about C&IT  support coverage, please see the schedules below: Computing and networking services support by C&IT Help Desk Emails sent to helpdesk@wayne.edu will be answered over the holiday break, except on Christmas and New Year's Day. Voicemail messages to(313) 577-4778 will be returned on Monday, January 3. On the Web 24x7, as usual, at: http://computing.wayne.edu http://kb.wayne.edu Blackboard Support Support on the Web — many questions can be answered 24x7 at: http://computing.wayne.edu/blackboard http://kb.wayne.edu For Blackboard support from the C&IT Help Desk, see the schedule above. Faculty Blackboard Support via e-mail (bbadmin@wayne.edu) or voicemail (577-9457) will be returned on Monday, January 3. WSU Grid Support (Advanced/Research Computing) Via email at advcomp@wayne.edu. Monitored 24x7, as usual By voicemail message at (313) 577-8106. Note: You can find the current status of key WSU computing systems on C&IT's System Status page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Thu, 16 Dec 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5418 [Sent via email to all WSU Banner users] Summary The Banner System at Wayne State manages mission-critical and sensitive information. Protecting this information from unauthorized disclosure or change remains a high-priority requirement for the University. Banner password security, therefore, will be enhanced starting Tuesday, December 7, 2010: System users will have to use a more complex password. (See below.) Passwords will have to change at least every 180 days. Affected systems This change affects all Banner systems -- production and test. New Banner Password Requirements New passwords for individual Banner users must meet all the stronger conditions starting December 7, 2010. The detailed password requirements are inside Banner, in a box in the lower-right of the window. To view them in a separate window or tab, click the "Password Requirements" link right above the box. What you need to do The first time you log on to Banner -- on or after December 7 -- a warning message tells you to change your password within the next seven days to meet the new requirements (above). You will receive this warning each time you log on until you change your password using Banner form GUAPSWD. (Once you change this password, the warning will go away for the next 180 days.) If you do not change your Banner password during the 7-day grace period, the next time you log on you will be prompted (as part of the log on process) for your old and new passwords. You will not need to use the Banner Password Change form (GUAPSWD). If you choose to change your password more frequently, you can continue to use the GUAPSWD form to do so. Each time you change your password, the 180-day clock is reset. For assistance Please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 07 Dec 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5419 [Sent via email to ODS users at Wayne State]. You are receiving this note because you are one of the 250 users who connected directly to the Operational Data Store (ODS) in the last six months. Typically you use one of four clients to connect: Microsoft Access, Microsoft Excel, TOAD, or SQL/Plus. Summary Like Banner, the Operational Data Store (ODS) at Wayne State manages mission critical and sensitive information. Protecting the ODS data from unauthorized disclosure remains a high priority for the University. The password security for the ODS Oracle database, therefore, will be enhanced starting Tuesday, December 7, 2010. For individuals logging on to ODS directly: Users will have to use a more complex password. (See below.) Passwords will have to change at least every 180 days. Passwords will be maintained separately for Banner and the associated ODS. In other words, the ODS password will not change when you change your Banner password. Note: These changes apply only to users who directly log on to the ODS. They do not apply to COGNOS users. Cognos users will continue to use their AccessID and password to access Cognos.  For servers (applications) that log on to the ODS: Upon the next password change, server accounts will start using more complex passwords. (See below.) Affected systems This change affects the Operational Data Store. New Banner Password Requirements New passwords for individual ODS users must meet all the stronger conditions starting December 7, 2010. The detailed password requirements are inside Banner, in a box in the lower-right of the window. To view them in a separate window or tab, click the "Password Requirements" link right above the box. What you need to do The first time you log in to the ODS directly -- on or after December 7 -- you will be required to set a new password that meets the complexity requirements (above). If you connect to the ODS database using Microsoft Access, Microsoft Excel, SQL/PLUS, TOAD, or SQL Developer, you will be prompted to change your password (old password and new password twice). Every 180 days after each password change, your password will expire and the system will require you to change your password upon next login. For assistance Please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 07 Dec 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5412   Summary Computing & Information Technology staff are installing an upgrade to WSU's Wayne Connect Communication and Collaboration System.  Message deletion fix to remove deleted messages from list view More consistent calendar sync for iPhone 4 Affected Services Wayne Connect will not be available during the upgrade process on Sunday, December 5, from 2 a.m. to 7 a.m. What you need to do No action is required. The user experience with Wayne Connect should remain unchanged. Duration Wayne Connect maintenance will take place on Sunday, December 5, from 2 a.m. until 7 a.m. Note: This system maintenance falls within the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Wayne Connect, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  Wayne State University Fri, 03 Dec 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5462 [Sent via email to all WSU employees from Computing & Information Technology] As part of our ongoing cost containment initiative at Wayne State University, Computing & Information Technology (C&IT) negotiated reduced rates for the campus AT&T Centrex telephone service. These reduced rates for telephone service include unlimited free local calls (313 area code) for university telephone lines.   For many years, C&IT has maintained a tie-line between the Wayne State phone system and the Detroit Medical Center phone system. Using the tie-line (instead of calling a DMC phone number directly) eliminated the cost of a local call. To use the tie-line, WSU staff would dial the tie-line code "132", followed by the DMC phone's 5-digit extension (e.g., 132-5-2142).   Now that WSU's Centrex phone service offers free local calling, it is not necessary to use the tie-line.  WSU staff can call a DMC phone directly by dialing "9" followed by the DMC 7-digit phone number (e.g., 9-745-2142).   Since it is no longer needed, the WSU-DMC tie line will be retired on Monday, December 20, 2010.   If you have questions, please contact Richard McCreedy, Director, C&IT Computing and Network Services, 577-8891, or richard.mccreedy@wayne.edu. -- Computing & Information Technology Computing & Network Services Wayne State University http://computing.wayne.edu Wayne State University Wed, 01 Dec 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5380   Summary Computing & Information Technology staff will be installing an upgrade to the Oracle database for WSU's Banner System. The Oracle database will be upgraded from version 10.2.0.4 to 11.1.0.7.  Affected Services Banner, Internet Native Banner (Banner forms), Self-Service Banner (through Pipeline), and Imaging will not be available during the upgrade process on Sunday, December 5, from 12:01 a.m. to 8 a.m. What you need to do No action is required. The user experience with Banner should remain unchanged. Duration Banner maintenance will take place on Sunday, December 5, at 12:01 a.m. until 8 a.m. Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Banner, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.  Wayne State University Tue, 30 Nov 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5362 Verizon is proud to offer mobile call plan discounts to Wayne State University employees! Employees can take advantage of a 15% discount on select regularly priced monthly service plans. Check out the Verizon Wireless Employee Discount flyer for more details. For more information on this and other mobile phone discounts available to WSU students, staff, and faculty, visit  http://computing.wayne.edu/purchasing/cell-discounts.php.  Wayne State University Tue, 16 Nov 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5409 [Sent via e-mail to all ApplicationXtender users and technical support partners from WSU Computing & Information Technology.] Summary On Sunday, November 14, 2010 C&IT staff masked the Social Security Number (SSN) field for each applicable app (B-A-IDGP, B-H-ID, B-S-ID, B-R-ID, B-R-TREQ, etc.) in ApplicationXtender production environment. A new feature of the current version of Xtender 6.5 (implemented July 2010), allows us to use a predefined field format for SSNs. This format utilizes asterisks in place of the first five numbers of the SSN field when displaying the index values for a document. The new format looks like ***-**-#### instead of ###-##-####. Affected Services ApplicationXtender, our Document Management System, was unavailable on Sunday, November 14, 2010 during the change Management window of 2 a.m. to 8 a.m. What you need to do YOU DO NOT NEED TO TAKE ANY ACTION. After November 14, 2010, you will notice a masked SSN value on the query results screen when you query for a document in Xtender. You will still be able to query for SSN in Xtender directly using the full value or the last four digits prefixed with five asterisks (*). Important dates This change occurred on Sunday, November 14, 2010. Is documentation and support available for Banner 8? If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and the Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Mon, 15 Nov 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5353 Sprint is proud to offer mobile phone discounts to Wayne State University students and employees! Employees can take advantage of an 18% discount on select regularly priced monthly service plans with a new two-year agreement. Check out the Sprint Discounts for WSU Employees flyer for more details. Students can take advantage of a 10% discount on select regularly priced service plans with a new two-year agreement. Check out the Sprint Discounts for WSU Students flyer for more details. For more information on this and other mobile phone discounts available to WSU students, staff, and faculty, visit  http://computing.wayne.edu/purchasing/cell-discounts.php.  Wayne State University Fri, 12 Nov 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=5308 [Sent November 1, 2010 via email to WSU Management, Secretaries, and Assistants] Please click the link below to download or view a pdf memo about the importance of and deadline for submitting updates to the 2011 WSU Faculty & Staff Directory (Green Pages) at: http://networks.wayne.edu/onlinedirectory/GreenPagesUpdate-2011-Memo.pdf  Our thanks in advance for helping us produce the most accurate (and cost effective) printed WSU Faculty and Staff Directory possible. --- WSU Faculty and Staff Directory Editor FSD_Editor@lists.wayne.edu Computing and Network Services Computing and Information Technology Wayne State University   Wayne State University Tue, 02 Nov 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5309 [Sent November 1, 2010 via email to WSU Employees] Your help is needed to prepare an accurate 2011 WSU Faculty and Staff Directory. C&IT Computing & Network Services is distributing a printed directory in early January 2011.  WSU faculty and staff need to submit all changes to the "Faculty and Staff Listed by Name" section by Wednesday, November 24, 2010 -- to make sure that correct and up-to-date contact information is printed in the white pages of the 2011 Directory. Have you moved office locations? Has your phone number changed? Was your office address or phone number incorrect in the last printed directory?  Please take a minute NOW to review your Personal Information in WSU Pipeline. (See instructions below.) Your profile in Pipeline feeds the Banner Administrative System, and the faculty and staff listings in the WSU Directory are taken directly from Banner. For the 2011 printed Directory, we will print the first three unique lines of your campus address from your Personal Information profile in WSU Pipeline, along with your campus phone and AccessID e-mail address. When you check your Personal Information, make sure your campus mailing address includes room number and building name. To update your campus and home information in Banner: Log in to WSU Pipeline at http://pipeline.wayne.edu using your WSU AccessID and password. Click the "Employee" tab. Under "Employee Self-Service", click the "View Personal Info" link. On the "Personal Information" tab that displays, click the "Update Address(es) and Phone(s)" link. Follow the instructions on this page to change your work or home addresses and/or phone numbers. NOTE: Before inserting a new address, you must place an end date in the old address. If you need assistance updating your Personal Information, please contact the C&IT Help Desk, (313) 577-4778 or helpdesk@wayne.edu. NOTE:  Due to concerns regarding privacy of employee personal information, the home address and home phone number for WSU employees are no longer displayed in either the online University Directory or the printed Faculty and Staff Directory. ** FSD_Editor cannot make changes to the WHITE PAGES **  -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu/ Wayne State University Tue, 02 Nov 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5277 [Sent via e-mail to All ApplicationXtender users, HelpDesk, tech support partners from WSU Computing & Information Technology.] Summary On Sunday, November 14, 2010 C&IT staff will mask the Social Security Number (SSN) field for each applicable app (B-A-IDGP, B-H-ID, B-S-ID, B-R-ID, B-R-TREQ, etc.) in ApplicationXtender production environment. A new feature of the current version of Xtender 6.5 (implemented July 2010), allows us to use a predefined field format for SSN. This format utilizes asterisk in place of the first five numbers of the SSN field when displaying the index values for a document. The new format will look like ***-**-#### instead of ###-##-####. Affected Services ApplicationXtender, our Document Management System, will not be available on Sunday, November 14, 2010 during the change Management window of 2 a.m. to 8 a.m. What you need to do YOU DO NOT NEED TO TAKE ANY ACTION. After November 14, 2010, you will notice a masked SSN value on the query results screen when you query for a document in Xtender. You will still be able to query for SSN in Xtender directly using the full value or the last four digits prefixed with five asterisks (*). Important dates This change will occur on Sunday, November 14, 2010. Is documentation and support available for Banner 8? If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and the Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Tue, 26 Oct 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5114 [Sent via email to WSU employees and current students from Computing & Information Technology]   As of October 3, at approximately 5 a.m., the Blackboard system at Wayne State University is available. The Learning Management Systems Support Team in Computing & Information Technology (C&IT) has completed system maintenance and is ready to begin system testing. If you do encounter problems during or after the testing period, it would be extremely helpful if you submitted a report as follows: Faculty can report a Blackboard problem by sending an e-mail to bbadmin@wayne.edu. Please include as many details as possible, including date, time, Web browser you're using, error messages received. Students and staff can report a Blackboard problem by e-mailing the C&IT Help Desk at helpdesk@wayne.edu with as many details as possible, including date, time, Web browser you're using, error messages received.  For information about Blackboard 9 at Wayne State, visit:  http://computing.wayne.edu/blackboard  -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 03 Oct 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5093 [Sent via e-mail to WSU employees from Computing & Information Technology] Summary Computing & Information Technology staff will be installing software to fix remaining problems in Blackboard 9. Blackboard will be unavailable on Sunday, October 3, 2010, from 12:01 a.m. to 8:00 a.m. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday morning, October 3, 2010. Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Thu, 23 Sep 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5027 [Sent via e-mail to WSU faculty and graduate teaching assistants from Computing & Information Technology] Welcome back to Wayne State, and to Blackboard! Looking for a fast and easy way to create online and print quizzes and exams? Interested in how Blackboard addresses issues of accessibility? Want to know more about technology training workshops for Wimba,  Blackboard plagiarism detection, or engaging students with discussion boards? Then you'll want to read the latest Blackboard Insider.In this September 2010 issue, you'll find the following articles: Spotlight on: Creating exams with Respondus Blackboard Accessibility Grant Opportunity Have a Blackboard enhancement idea? Learn more! Upcoming Blackboard events To view the Blackboard Insider online, or download it as a pdf file, click the following link: http://computing.wayne.edu/blackboard/blackboard-insider-sept2010.pdf We hope you continue to find our newsletter informative and interesting.  Please let us know if you have any questions, comments, or suggestions for future issues. -- Blackboard Support Team Learning Management Systems Support Computing & Information Technology bbadmin@wayne.edu • (313) 577-9747   Wayne State University Thu, 09 Sep 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5030 Wayne State students, faculty, and staff: You may have heard the news reports about the "Here You Have" e-mail virus that affected many organizations on Thursday.   The e-mail message claims to have a link to a requested PDF document; if you click on the link, you are then prompted to download and install a screensaver file.  The virus then spreads rapidly through shared drives and e-mail contacts. Remember to refrain from clicking on links in suspicious e-mail messages.  If you have any doubt about the authenticity of an e-mail message, just delete it.  If you have questions or concerns, feel free to contact the C&IT Help Desk at (313) 577-4778. Thanks,   Computing & Information Technology (C&IT) Wayne State University Detroit, MI 48202 computing.wayne.edu Wayne State University Thu, 09 Sep 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5029 Wayne State faculty and staff: Working late and need IT support? The Computing & Information Technology Help Desk now has extended hours: Monday through Friday: 7:30 a.m. to 10 p.m. Saturday and Sunday: 10 a.m. to 5 p.m. Contact the Help Desk by phone at (313) 577-4778 or e-mail at helpdesk@wayne.edu. Thanks, Computing & Information Technology Wayne State University Wayne State University Wed, 08 Sep 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5497 [Sent via email to current WSU students by Computing & Information Technology] Want to know when and where your WSU classes are for fall term 2010? This information is just one click away inside your Wayne Connect e-mail account!   Log in at https://connect.wayne.edu and click the Calendar tab. At the left, under Calendars, notice that "My WSU Classes" is already selected for you.   Any changes to your class schedule are posted on the Calendar each night.   For assistance using Wayne Connect Calendars: Click the Help icon in the upper-right of the Wayne Connect window and review the files under "Managing Your Calendar". Contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   -- Computing & Information Technology
 Wayne State University
 Detroit, Michigan
 http://computing.wayne.edu Wayne State University Sun, 29 Aug 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=5028 [Sent via e-mail to WSU faculty and GTAs from Computing & Information Technology] Welcome to a new academic year! Over the summer, we've been working on a new Blackboard support resource that will give you help in several different formats.   Log in to Blackboard (blackboard.wayne.edu) and click on the new Faculty Resources tab for easy access to quick print and video tutorials, guides, and descriptions of Blackboard features. Also, learn more about tools that are integrated with Blackboard, such as Wimba Live Classroom, SafeAssign plagiarism detection software, and Respondus for creating tests offline for upload to your course. But that's not all. C&IT's Blackboard Team has been working hard on other things as well to make Blackboard work better for you: Blackboard bug fixes in June resolved several more of the known problems with Blackboard 9. Wimba Live Classroom was upgraded and now includes a pop-up reminder to start recording, and an MP3 archive download option available right in your Blackboard course.  A SafeAssign upgrade in July resolved issues that appeared during the summer semester. More Blackboard and Wimba print and video tutorials have been added to WSU's searchable knowledgebase of technology-related questions, at kb.wayne.edu. The Blackboard Squad continues to visit on site with faculty and instructors -- to answer questions, demonstrate Blackboard features, and offer one-on-one consultations. Need help getting ready for fall?  Contact C&IT's Blackboard Support Team with questions, as well as requests for combined course sites and activating Wimba:   email bbadmin@wayne.edu or call (313) 577-9457. -- Blackboard Support Team Learning Management Systems Support Computing & Information Technology (313) 577-9457 Technology Resource Center Purdy/Kresge Library Wayne State University Tue, 24 Aug 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4957 On Wednesday, August 18, 2010, the WSU OneCard system will be offline from 10 a.m. to 11 a.m. and from 1:30 p.m. to 10 p.m. Regular use of the OneCard for parking, door access, purchases and fee-based printing (used in many WSU computer labs) will be affected. Photo ID service will also be unavailable during this time. Contact the OneCard Service Center with any questions or concerns at (313) 577-2273. Wayne State University Tue, 17 Aug 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4954 On Tuesday, August 17, 2010, the WSU OneCard system will be offline from 9 a.m. to 10 a.m. and from 2 p.m. to 10 p.m. Regular use of the OneCard for parking, door access, purchases and fee-based printing (used in many WSU computer labs) will be affected. Photo ID service will also be unavailable during this time. Contact the OneCard Service Center with any questions or concerns at (313) 577-2273.   Wayne State University Sun, 15 Aug 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4921 Just last month, a few of our C&IT colleagues had the chance to shine at the Campus Technology conference. They were selected out of nearly 500 applicants as Campus Technology Innovators Award winners for their outstanding work on the Researcher's Dashboard. The Researcher's Dashboard helps ease the ever-present problem of time management between administrative duties and actual lab time. It's an easy-to-use and intuitive tool that streamlines and enhances the pre-award and post-award grant processes for both researchers and administrators, providing a secure, easily accessible gateway to researchers' proposal and grant information.  Check out the full Campus Technology article! Learn more about the campus partnerships that made this software possible with this feature video. Wayne State University Thu, 05 Aug 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4891 [Sent via e-mail to All ApplicationXtender users, Help Desk, tech support partners from WSU Computing & Information Technology] Summary ApplicationXtender has been upgraded to version 6.5  Affected Services Before using ApplicationXtender 6.5, you need to: Install the AX Web Acess upgrade which is available on C&IT's website at: http://www.computing.wayne.edu/imaging/ax-client-installer.php If you have administrator rights to your computer, you can download and install the update yourself. If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. The first time you access AX Web Access you may be asked to update additional software. If this occurs, you will need administrator rights to your computer to complete the install. Important dates Effective Sunday, July 25. For Assistanc If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a CallTracker ticket for you and the Document Management & Workflow team will contact you to provide assistance. Thank you.   Wayne State University Wed, 28 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4875 Being a student just got better: Amazon is offering college students a free year of Amazon Prime as part of its new Amazon Student service. Amazon Prime, which usually costs $79 per year, gives members free two-day shipping on purchases, including textbooks. For an additional $3.99 per item, members can upgrade to next-day shipping. Amazon Student also offers members targeted deals and savings--perfect for college students on a budget. What do you need to sign up? A .edu email address (like your Wayne Connect address!) and proof you are enrolled in at least one class. *If you're not a student, Amazon Prime does offer a free one-month trial period.   Wayne State University Wed, 21 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4878 [Sent via e-mail to All ApplicationXtender users, Help Desk, tech support partners from WSU Computing & Information Technology] Summary On Sunday, July 25, 2010 C&IT staff is going to upgrade ApplicationXtender from version 5.4 to 6.5. This upgrade will resolve several existing problems with ApplicationXtender. The 6.5 release will resolve the existing issue with using PDF's created from Adobe Professional Version 9.   Affected Services ApplicationXtender, our Document Management System, will **not** be available on Sunday morning, July 25, 2010, from 2 a.m. to 8 a.m. What you need to do You or a technical support staff person in your deparment need to uninstall certain software components and install an upgrade to the AX Web Access software (Active X controls) as soon as possible after July 25. The AX 6.5 install is not compatible with the prior version of AX 5.4. A job aid for installing the AX Web Access upgrade is available on C&IT's website. If you have administrator rights to your computer, you can download and install the update yourself. If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. If you are familiar with the install process, you can access the AxClientInstaller executable, which includes all required Active X Controls and written instructions, via the Support page of the Document Management website.  The new AX 6.5 version of the installer is now available Document Managment website. Important dates Please note that this maintenance is scheduled within C&IT's weekly system maintenance period to minimize the impact for users. Also, keep in mind that the current status of WSU systems is always shown on C&IT's System Status Webpage: http://computing.wayne.edu/status You must have the software upgrade installed on your computer before using ApplicationXtender Web Access on or after Monday, July 26th. For Assistance If you have any questions or need assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. They will generate a Call Tracker ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance. AX 6.5 User Guides are available on the Document Management website.   Wayne State University Wed, 21 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4858 Ever receive an email that claims you’ll receive a free laptop simply by forwarding a message to 10 of your friends? Or perhaps wondered if the latest rumor about Wall Street is true? Snopes.com may have your answer. “Snopes is the first place I go for the real story,” says C&IT’s own Tom Duszynski, “It’s become a trusted source.”   For more than ten years, David and Barbara Mikkelson of Snopes.com have been investigating and reporting on the latest bit of gossip sent to your inbox. David Pogue of the New York Times recently interviewed Mr. Mikkelson for a “CBS News Sunday Morning” segment—here is an excerpt. Wayne State University Sun, 18 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4843 Hip, hip hurray! Teams from the Office of the Vice President for Research and our own Computing & Information Technology were selected as one of eleven Campus Technology Innovators Award winners—out of nearly 500 entries—for their development of the Researcher's Dashboard.   Congratulations to all involved! Check out WSU's official press release. Wayne State University Tue, 13 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4838 Wayne Connect will **not** be available on Sunday morning, July 25, 2010, from 2 a.m. to 8 a.m. C&IT and Merit Network staff will be upgrading the Wayne Connect system software during this time. During this time frame, you will not be able to access your Wayne Connect e-mail or calendar.  E-mail messages sent to you during the maintenance will be delivered after the upgrade is complete. New features will include: ·         Optional Outlook-style Interface including continuous message scrolling and 3-pane view in the web client ·         Read Receipt Requests with on/off feature ·         Filters: run a filter against existing message folders ·         Mobile Device Management: remotely wipe content from a lost handheld (if supported by mobile device) ·         Manage shared items: offered/accepted/ignored ·         Calendar Management: invitees can edit an invitation; invite filtering ·         E-mail: Add briefcase items as attachments to e-mail messages Click here for the complete list of changes in Wayne Connect 6.0. Please note that the upgrade is scheduled within C&IT's weekly system maintenance period to minimize the impact for Wayne Connect users. Also, keep in mind that the current status of Wayne Connect and other WSU systems is always shown on C&IT’s System Status Web page: http://computing.wayne.edu/status Thank you for your understanding and patience. Wayne State University Mon, 12 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4835 [Sent via e-mail to all Cognos users by Computing & Information Technology] Due to system problems, the normally scheduled refresh of the Operational Data Store (ODS) for Sunday morning, July 11, has not run.   C&IT staff intend to run the ODS refresh once these problems have been resolved.   The ODS is available and reflects the Banner data as of Friday, July 9.   By Monday morning, July 12, we anticipate the ODS to be refreshed according to normal schedules. -- Computing & Information Technology Wayne State University

 Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 11 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4832 [Sent via e-mail to all ApplicationXtender users, Help Desk, tech support partners from WSU Computing & Information Technology] Summary On Sunday, July 25, 2010, C&IT staff is upgrading the ApplicationXtender (AX) suite of software from version 5.4 to 6.5. This software is a major component of Wayne State's Document Management System. This AX upgrade is required at this time to solve a number of existing issues including allowing PDF documents created with Adobe Professional 9 to work correctly with AX.  In order to use the AX 6.5 version an update of the Active X controls will be required for the employees’ desktop. Affected Services ApplicationXtender, our Document Management System, will not be available betweeen 2 a.m. and 8 a.m. on Sunday, July 25, 2010. What you need to do You or a technical support staff person in your deparment need to uninstall certain software components and install an upgrade to the AX Web Access software (Active X controls) as soon as possible after July 25. The AX 6.5 install is not compatible with the prior version of AX 5.4. A job aid for installing the AX Web Access upgrade is available here on C&IT's website. If you have administrator rights to your computer, you can download and install the update yourself. If you do not have administrator rights to your computer, ask a technical support staff person in your department to install this update for you. If you are familiar with the install process, you can access the WxClientInstaller executable, which includes all required Active X Controls and written instructions, via the Support page of the Document Management Website.  The new AX 6.5 version of the installer will be made available Thursday, July 22nd for your preparation. Important dates The ApplicationXtender upgrade is on Sunday, July 25, 2010 during C&IT's weekly system maintenance period from 2 a.m. to 8 a.m. You must have the software upgrade installed on your computer before using ApplicationXtender Web Access on or after Monday, July 26th. For Assistance If you have any questions or need assistance installing the AX Web Access upgrade, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. They will generate a Call Tracker ticket for you, and a member of C&IT's Document Management & Workflow Team will contact you to provide assistance.   Wayne State University Thu, 08 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4826 With all the flashy advertising and attractive packaging, sometimes it's hard to focus on functionality.  Mashable.com laid out a feature comparison chart between the iPhone4 and the Droid X a couple weeks ago--check it out here. PCWorld took a hands-on approach and tested the devices in seven categories: cost of ownership, storage, connection speeds, still and video image capture, display and resolution, operating system, and multitasking and media playback. Their results are here. Motorola 'Droid X' available on July 15 at Verizon.com. Apple iPhone4 available now at Apple.com. Courtesy of Mashable.com and PCWorld.com.   Wayne State University Wed, 07 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4827 [Sent via e-mail to All Application Xtender users, tech support from WSU Computing and Information Technology] Summary As previously announced, the upgrade to AX version 6.5 will occur on Sunday, July 25, 2010 between 2:00 am and 8:00 am The Document Management Team in Computing & Information Technology (C&IT) recommends that you complete indexing of all outstanding documents in your batches that exist in ApplicationXtender by the end of Friday, July 23, 2010 to avoid any loss of outstanding batches or issues associated with your batch documents. Actions Required  If you scan or import a document, a batch is created in a common area of Application Xtender.  Once a document is indexed, it is placed into the ApplicationXtender system and permanently stored.  We are concerned that the upcoming AX version 6.5 upgrade may impact your ability to access batches left in that common area after the upgrade. You can continue to scan to your local or network drive and import the documents after the AX version 6.5 upgrade.   To avoid any possible issues, we recommend that you complete indexing all documents in your outstanding batches that have been imported but not indexed into Application Xtender by the end of Friday, July 23, 2010.  If you have batches that you do not need, you can delete them.   To determine if you have any outstanding batches in ApplicationXtender you may click on the link Un-Indexed Xtender Batch List Report on the Support page of the Document Management website to search the PDF report of un-indexed batches.    You can also review a job aid on how to manage your batches by clicking on the link manage your batches.  This will begin the job aid. For Assistance  If you have further questions or need assistance, you can:    Send an e-mail to C&IT's Document Management Team by clicking the link DMWRK@lists.wayne.edu.  It will open your email editor to send the email. Use the Document Management Inquiry and Problem form by clicking on this link. Contact Kim Bostick at 313-993-8433 or email ab1661@wayne.edu   Wayne State University Wed, 07 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4812 [E-mailed to AppWorx Users and Desktop Support Staff on June 29 and July 6, 2010, from Computing & Information Technology] The upgrade of the "in production" AppWorx application to Version 7 is scheduled for Sunday, July 11, starting at 12:01 a.m.  A new desktop client is required to access the new production AppWorx after July 11. If you have not completed the install, please do so soon. This installation can be done in advance and will not impact your current production AppWorx client. By doing this advance install, you will be ready to continue your work the Monday after the upgrade without delay.  Production AppWorx users were e-mailed instructions on how to update the desktop client. If you need a copy of these instructions, please contact C&IT's Application Technical Services Team at apptech@lists.wayne.edu. If you do not have access to update your desktop, contact the technical support staff for your area.   This upgrade will bring the version of AppWorx that is running "in production" up to the same level as the development/test version of AppWorx. You will need to install the new production desktop client even if you are a current test AppWorx user. For any questions or issues, please contact C&IT's Application Technical Services Team at 7-4758 or e-mail apptech@lists.wayne.edu.   Wayne State University Tue, 06 Jul 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4783 [Sent via e-mail to All ApplicationXtender users, HelpDesk, tech support partners.] Summary On Sunday, July 25, 2010 C&IT staff is going to upgrade ApplicationXtender from version 5.4 to 6.5.  This upgrade will resolve several existing problems with ApplicationXtender.  The 6.5 release will resolve the existing issue with using PDF’s created from Adobe Professional version 9. Affected Services ApplicationXtender, our Document Management System, will not be available on Sunday, July 25, 2010 during the change Management window of 2 a.m. to 8 a.m. What you need to do Additional information is going to be distributed in the next week. An update to the ActiveX controls on your desktop may be required. For those using ApplicationXtender Desktop Access, additional changes may also be required. Changes will need to be made on your desktop on Monday, July 26th and all outstanding batches will need to be indexed by Friday, July 23rd.  Additional details to follow soon. Important dates Additional information is going to be distributed on Tuesday, July 6, 2010. This change is going to occur on Sunday, July 25, 2010. Is documentation and support available for Banner 8? If you need assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778. They will generate a Call Tracker ticket for you, and the Document Management & Workflow Team will contact you to provide assistance. You may also contact Dave Brisbois, IT Director, Document Management and Workflow Team, at (313) 577-4757 or ab5895@wayne.edu. Wayne State University Wed, 30 Jun 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4652 The Pipeline maintenance scheduled for Sunday morning, May 23, 2010, from 2 a.m. to 8 a.m. HAS BEEN CANCELLED and is being rescheduled. Thank you for your understanding and patience. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu   Wayne State University Tue, 18 May 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4653 [Sent via e-mail to WSU employees from Computing & Information Technology] Summary Computing & Information Technology staff will be installing software to fix several of the remaining problems in Blackboard 9. Blackboard will be unavailable on Sunday, June 6, 2010, from 12:01 a.m. to 8:00 a.m. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday morning, June 6, 2010. Note: This extended system maintenance is starting two hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Tue, 18 May 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4639 WSU students may be interested to know that Google recently announced that it is giving students "priority invites" to their Google Voice service.  Google Voice is a free service that offers such features as: Voicemail like e-mail:  Voicemail is transcribed to text and e-mailed to you. Free text messaging:  Send free text messages online or using the Google Voice mobile app. One number for life: Choose a single number to give family, friends and potential employers. Details on how to get a priority invite are available on the Google Voice blog. PLEASE NOTE:  This information is provided as a courtesy only; C&IT does not provide support for Google Voice. Wayne State University Sun, 16 May 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4565 As of Friday May 7, AOL is no longer blocking e-mail sent from Wayne State to AOL accounts.  AOL corrected the setting on Friday at approximately 12pm.  Please note that it may take up to 24 hours for all Wayne State e-mail to be delivered to AOL recipients. If you forward your Wayne State e-mail to AOL and you'd like to review or change your settings, just follow the instructions on this page. We regret any inconvenience caused by this problem.  If you have additional questions or concerns, please contact the C&IT Help Desk at 313-577-4778 or helpdesk@wayne.edu. last updated May 8 @ 8:15am Wayne State University Fri, 07 May 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4684 [Posted on the WSU Computing & Information Technology website] Summary Computing & Information Technology staff will be installing an upgrade to Banner Workflow. Workflow will be unavailable from Saturday, May 29, at 10:00 p.m. to Sunday, May 30, at 8:00 a.m. Affected services WSU staff will not be able to process Grade Change or Course Withdrawal workflows. Duration Banner Workflow maintenance will take place from Saturday, May 29, at 10:00 p.m. until Sunday, May 30, at 8:00 a.m. Note: This extended system maintenance is starting four hours before the weekly system maintenance period scheduled every Sunday morning from 2 a.m. to 8 a.m. For assistance If you have any questions or need assistance with Banner Workflow, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu.   Wayne State University Fri, 30 Apr 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4567 [Sent via e-mail to WSU faculty, graduate teaching assistants, deans and directors, department chairs from Computing & Information Technology] How many WSU Winter 2010 courses used Blackboard? What was the percentage increase in Blackboard use between Winter term 2009 and Winter 2010? What are the Top 5 Departments using Blackboard? Find the answers in the final Blackboard Insider - Wrap Up Edition for 2009-2010! In this May 2010 issue: Blackboard by the numbers: For the 2009-2010 Academic Year Upcoming Blackboard training and support events Summer at the Technology Resource Center - TRC To view the Blackboard Insider online, or download it as a pdf file, click the following link: http://computing.wayne.edu/blackboard/blackboard-insider-may2010.pdf We hope you continue to find our newsletter informative and interesting.  Please let us know if you have any questions, comments, or suggestions for future issues. -- Cindy Sulad, Director Learning Management Systems Support Computing & Information Technology (313) 577-9747   Wayne State University Thu, 29 Apr 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4546 [Sent via e-mail to faculty from WSU Computing and Information Technology] The following problem with posting Announcements in an unavailable Blackboard course site has been reported:   Function(s):  Notifications, Announcements, Course Availability   Description of problem:  The posting of a new or copied-over Announcement into an unavailable course is generating an e-mail notification to students enrolled in the course in which the Announcement has been posted. Even when the course has not been made available by the instructor, students clicking on the link to the Announcement are able to gain access to the course Announcements page. This may or may not be a problem depending on the content of the posted Announcement.    Workaround:  Do not post any Announcements in Spring/Summer courses (or beyond) that you do not want your students to see, unless you are ready to make that course available. (To make a course available, see instructions in the WSU Knowledgebase at http://kb.wayne.edu/index.php?article=96.)   Problem Resolution:  Blackboard, Inc. reports that this behavior will be addressed in a future update.   If you have any questions about this Blackboard Alert, please contact the Blackboard Support Team at bbadmin@wayne.edu or (313) 577-9457.   -- Learning Management Systems Support Team Computing & Information Technology Wayne State University Mon, 26 Apr 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4511 The self-service features of Pipeline, such as registration and Web-Time Entry, are once again available.   The problem was resolved at 1:30pm We regret any inconvenience caused by this service interruption.   -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu   Wayne State University Mon, 19 Apr 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4473 Pipeline is available after this morning's problems.  There have been reports of slow response time, so please be patient.   You can bypass Pipeline and log in to the following computer systems directly using the Web addresses below: Blackboard: http://blackboard.wayne.edu Wayne Connect: https://connect.wayne.edu Banner: https://banner.wayne.edu Cognos: https://bireporting.wayne.edu STARS: https://www.stars.wayne.edu/wi/login.asp C&IT staff are actively monitoring the performance of Pipeline.  We appreciate your patience, and apologize for any inconvenience. Last update: April 10 @ 12:45pm Wayne State University Fri, 09 Apr 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4455 Pipeline was successfully restarted, and has been available as of 1pm today.   Keep in mind that if you customarily go through Pipeline to access other WSU systems, go directly to them via the following Web addresses: Blackboard: http://blackboard.wayne.edu Cognos: https://bireporting.wayne.edu STARS: https://www.stars.wayne.edu/wi/login.asp Wayne Connect: https://connect.wayne.edu We appreciate your patience and apologize for any inconvenience this has caused. If you need any assistance, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can see the current status of key WSU computer systems on C&IT's System Status Web page at: http://computing.wayne.edu/status/ -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Wed, 07 Apr 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4379 Pipeline will **not** be available on Sunday morning, Aprill 11, 2010, from midnight to 8 a.m. During this timeframe, you will not be able to access Pipeline.  As always, if you access Wayne Connect and Blackboard through Pipeline, you can bypass Pipeline and access these systems directly at: http://connect.wayne.edu. http://blackboard.wayne.edu Please note that the maintenance is scheduled within C&IT's weekly system maintenance period to minimize the impact for Pipeline and users. Also, keep in mind that the current status of Pipeline and other WSU systems is always shown on C&IT’s System Status Web page: http://computing.wayne.edu/status Thank you for your understanding and patience. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu       Wayne State University Sun, 04 Apr 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4380 Pipeline will **not** be available on Sunday morning, April 4, 2010, from midnight to 8 a.m. During this time frame, you will not be able to access Pipeline.  As always, if you access Wayne Connect and Blackboard through Pipeline, you can bypass Pipeline and access these systems directly at: http://connect.wayne.edu. http://blackboard.wayne.edu Important Note: Blackboard will not be available due to maintenance from 7 a.m. to 7:30 a.m. Please note that the maintenance is scheduled within C&IT's weekly system maintenance period to minimize the impact for Pipeline users. Also, keep in mind that the current status of Pipeline and other WSU systems is always shown on C&IT’s System Status Web page: http://computing.wayne.edu/status Thank you for your understanding and patience. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu     Wayne State University Tue, 23 Mar 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4562 [Sent via e-mail to faculty from WSU Computing and Information Technology] The new Blackboard Insider is now available! Keep up to date with Blackboard news, tips, and resources for WSU faculty. In this issue: Online tools encourage student participation Maryfran Barber: Blackboard Warrior Blackboard training and support Have an idea for making Blackboard better? To view or download the newsletter online (as a pdf file), click the following link:   http://computing.wayne.edu/blackboard/blackboard-insider-mar2010.pdf We hope you continue to find our newsletter informative and interesting. Please let us know if you have any questions, comments, or suggestions. -- Cindy Sulad, Director Learning Management Systems Support Computing & Information Technology (313) 577-9747 Wayne State University Tue, 23 Mar 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4366 This morning there were problems accessing WSU Pipeline, Blackboard, and WayneConnect. C&IT identified the problem and as of 10:40 a.m. the issues have been resolved, and all systems are now available.  If you are in the habit of going through Pipeline to gain access to WSU systems, please be aware that the following systems can be accessed directly by going to the following Web addresses: Blackboard: http://blackboard.wayne.edu Cognos: https://bireporting.wayne.edu STARS: https://www.stars.wayne.edu/wi/login.asp Wayne Connect: https://connect.wayne.edu We appreciate your patience and apologize for any inconvenience this has caused. If you need any assistance, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can see the current status of key WSU computer systems on C&IT's System Status Web page at: http://computing.wayne.edu/status/ -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 21 Mar 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4368 Wayne Connect -- System upgrade -- March 28, 2-6 a.m. Wayne Connect will **not** be available on Sunday morning, March 28, 2010, from 2 a.m. to 6 a.m. Staff in Computing & Information Technology (C&IT) are upgrading the software that runs Wayne Connect. During this timeframe, you will not be able to access your Wayne Connect e-mail or calendar. E-mail messages sent to you during the upgrade will be delivered after it is complete. Please note that the upgrade is scheduled within C&IT's weekly system maintenance period to minimize the impact for Wayne Connect users. Also, keep in mind that the current status of Wayne Connect and other WSU systems is always shown on C&IT’s System Status Web page: http://computing.wayne.edu/status Thank you for your understanding and patience. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu   Wayne State University Sun, 21 Mar 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4348 [Sent via e-mail to faculty from WSU Computing and Information Technology] Dear Blackboard Faculty, The Blackboard Support Team has just released the third and final group of tutorials for the Blackboard Grade Center. Getting around the Grade Center: During the Semester is now available at: kb.wayne.edu/index.php?article=1974 Using text and video tutorials, these resources take you through common Grade Center tools and functions used during the semester, including how to: view or grade Assignments for one student and for all students return a graded Assignment leave feedback on an Assignment change how test attempts are scored grade Assessments in Grade Center create four types of Smart Views: Group, Benchmark, Focus, and Investigate view Column Statistics include all users using Column Statistics use Attempt Statistics switch Column Statistics Quick Tip: For shortcuts and viewing options that can isolate student detail and help the Grade Center load faster, check out the Smart View features. Haven't used Grade Center this semester? You still can use the Grade Center at this time. Enter your students' grades in the Grade Center spreadsheet. Each student can then see, using the My Grades tool, only his/her own grades that you have chosen to display. Note that students say this is their favorite feature about Blackboard, and they really appreciate being able to see where they stand. Other Grade Center resources are also available: April 7: Blackboard Squad Grade Center demo, 1:30-3:00 p.m. in 4339 FAB (no registration required) OTL Hands-on Workshops – see the calendar at: www.otl.wayne.edu Getting Started with the Grade Center Guide at: http://computing.wayne.edu/blackboard/gradecenter-getting-started-082009.pdf -- Learning Management Systems Support Computing & Information Technology bbadmin@wayne.edu computing.wayne.edu/blackboard Wayne State University Wed, 17 Mar 2010 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4289 [Sent via e-mail to all Cognos users from WSU Computing & Information Technology] Summary The Business Intelligence Reporting Team in Computing & Information Technology (C&IT) is moving all reporting packages from the public folders in Cognos to a folder named 'Packages'. These packages are used for report development only by Report Authors. Affected services Report Consumers will see fewer folders when they log on to Cognos. Report Authors will need to open the Packages folder to select their reporting package. What you need to do Report Consumers: No changes. Report Authors: Select reporting package from new Packages folder. Important dates March 15, 2010: The Cognos reporting packages move will take place on March 15, 2010. For assistance Don’t forget to review the job aids first at http://computing.wayne.edu/reporting, as they may answer most of your questions. If you need additional assistance, contact the C&IT Help Desk at helpdesk@wayne.edu or (313) 577-4778, and they will generate a CallTracker ticket for you. You also can go to http://computing.wayne.edu/reporting, click Support at the left, and click on Cognos Report Inquiry and Problem form. Then log in and report your problem. The Business Intelligence Reporting Team will contact you to provide assistance. Wayne State University Wed, 03 Mar 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4268 During the past several days, you may have seen the "Too Many Simultaneous Logins" message when trying to logon to WSU Pipeline.  This is an intermittent problem that temporarily affects the Pipeline logon process.  If you wait 10-15 minutes and try again, you will successfully logon to Pipeline and can complete your work.   NOTE: if you are trying to access Blackboard or Wayne Connect through Pipeline, there is a workaround: just connect directly to these systems using the links in the lower-left corner of the Pipeline logon page.  For your convenience, here are the links to these systems:  -- Blackboard:  http://blackboard.wayne.edu/ -- Wayne Connect: https://connect.wayne.edu/ Technical support staff from WSU's Computing & Information Technology team are working closely with the Pipeline vendor to resolve this problem.  We appreciate your patience, and regret any inconvenience caused by this service interruption.  -- Computing & Information Technology http://computing.wayne.edu Wayne State University Detroit, Michigan Wayne State University Mon, 01 Mar 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4274 [Sent via e-mail to faculty from WSU Computing & Information Technology] Three more known problems have been fixed or changed as a result of the software updates and patch C&IT staff installed on February 21, 2010: Function: e-Portfolio Description of problem: Users are unable to add an entire folder to a portfolio. Problem Status: Resolved 2/21/2010 Function: List All Users Description of change: From the 'Starts with' dropdown menu, choose 'Not Blank' and then click Go. You also may enter a percent sign (%) in the Search textbox and click Go to retrieve a list of users enrolled in the course. Problem Status: Changed 2/21/2010 Function: Font Color Description of problem: When creating new content items in any course, the 'content name color' selected does not get applied after clicking 'submit.' No error message is displayed. Problem Status: Resolved 2/21/2010 If you have any questions about this Blackboard Alert update, please contact C&IT's Blackboard Support Team at bbadmin@wayne.edu or (313) 577-9457. -- Learning Management Systems Support Team Computing & Information Technology Wayne State University Mon, 01 Mar 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4267 [Sent via e-mail to faculty from WSU Computing & Information Technology] All Wayne State faculty are invited to attend the Educause Learning Initiative 2010 Online Spring Focus: Mobile Learning 2.0: The Next Phase of Innovation in Mobility WHEN: March 3-4, 2010, 12:15 p.m. - 4:30 p.m. WHERE: WSU Education Building, Room 55 DETAILS: http://www.coe.wayne.edu/Educause-Mobilelearning2.0.pdf This is a free event! Registration is not required and light refreshments and beverages will be provided!   If you have any questions, feel free to contact me. Thanks and hope to see you at one of the conference sessions! --Mary Mary L. Waker, Ed.D. Director, Education Technology Center Wayne State University College of Education 114 Education Bldg. Detroit, MI 48202 (Voice) 313-577-8552 (Fax) 313-577-8307 Wayne State University Wed, 24 Feb 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4126 [Sent via e-mail to current students and employees from WSU Computing and Information Technology] As of 6:45 a.m. on Sunday, February 21, 2010, Computing & Information Technology (C&IT) staff have completed Blackboard system testing, following the software maintenance work done early this morning. No new problems were identified as a result of this maintenance. Again, we thank you for your patience and understanding. For information on using Blackboard 9 at Wayne State, visit: http://computing.wayne.edu/blackboard For additional assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Sun, 21 Feb 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4125 [Sent via e-mail to current students and employees from Computing & Information Technology] As of approximately 4 a.m. on Sunday, February 21, 2010, the Blackboard system at Wayne State University is available. This includes all Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection. Computing & Information Technology (C&IT) staff have finished installing updates to fix known problems in Blackboard 9 and a patch to prevent system availability and performance issues. System testing is ready to begin. If you encounter problems during or after the system testing, it would be extremely helpful for you to submit a Blackboard problem report as follows: Faculty: From a Web browser, go to https://calltracker.wayne.edu/blackboard.php and fill out the online form with as many details as possible. Students and staff: E-mail the C&IT Help Desk at helpdesk@wayne.edu with as many details as possible, including date, time, Web browser you're using, error messages received. Thank you for understanding and patience. For information on using Blackboard 9 at Wayne State, visit: http://computing.wayne.edu/blackboard -- Learning Management System Support Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Sun, 21 Feb 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4149 [Sent via e-mail to current students and employees from WSU Computing & Information Technology] Summary Blackboard will be unavailable on Sunday, February 21, 2010, from 12:01 a.m. to 8 a.m. for system maintenance. During this time, Computing & Information Technology staff will install updates to fix several known issues in Blackboard 9. They also will install a patch to prevent re-occurrence of the February 3 problem that affected system availability and performance. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration Blackboard maintenance will take place between 12:01 a.m. and 8 a.m. on Sunday morning, February 21, 2010. Note: This extended system maintenance is starting two hours before C&IT's scheduled weekly system maintenance period (2 a.m. to 8 a.m. every Sunday morning). For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Fri, 05 Feb 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4058 [Sent via e-mail to faculty from WSU Computing & Information Technology] Computing and Information Technology would like to provide you with additional information regarding the Blackboard performance issues and outage on Wednesday, February 3. At around 4:30 p.m., we started experiencing a problem with Blackboard. For users, response time slowed significantly. In order to recover from the effects of this problem, a full database and application shutdown and restart were required. From approximately 5:30 to 7:05 p.m., Blackboard was unavailable while we performed these procedures. Blackboard Inc. has released a Service Pack to fix this and some other problems in Blackboard 9. We are scheduled to install this Service Pack on Sunday morning, February 21. As always, we thank you for your continued patience and support of our ongoing efforts to improve Blackboard availability and performance. -- Learning Management Systems Support Computing and Information Technology Technology Resource Center Purdy/Kresge Library Wayne State University Thu, 04 Feb 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4090 [Sent via e-mail to faculty from WSU Computing and Information Technology] As promised, here is another issue of The Blackboard Insider to keep you up to date with Blackboard news, tips, and resources. In this issue: Help students make the best use of your Blackboard course materials Christine Walker joins C&IT's Bb Support Team Blackboard training and support events To view or download the newsletter online (as a pdf file), click the following link: http://computing.wayne.edu/blackboard/blackboard-insider-feb2010.pdf We hope you continue to find our newsletter informative and interesting. Please let us know if you have any questions, comments, or suggestions. -- Cindy Sulad, Director Learning Management Systems Support Computing & Information Technology (313) 577-9747 Wayne State University Mon, 01 Feb 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4091 [Sent via e-mail to faculty from WSU Computing & Information Technology] Dear Blackboard Faculty, The second in the Getting around the Grade Center series -- Getting around the Grade Center: Setting up your Grade Center -- is now available at: http://kb.wayne.edu/index.php?article=1973 C&IT's Blackboard Support Team has created text and video tutorials to help you: create a column in Grade Center delete a column in Grade Center re-order Grade Center columns using Column Organization freeze Grade Center columns using Column Organization create Categories modify Grade Center column Categories using Column Organization how to show Grade Center columns using Column Organization how to use Grading Periods Coming soon... Getting around the Grade Center: Semester Tasks. You may wish to explore other Grade Center training and support resources, including: Office for Teaching & Learning's Blackboard workshops calendar under Events & Calendar at: http://www.otl.wayne.edu/events_index.php Getting Started with the Grade Center on C&IT's Website at: http://computing.wayne.edu/blackboard/gradecenter-getting-started-082009.pdf We welcome your comments and suggestions for future online materials. -- Learning Management Systems Support bbadmin@wayne.edu Computing & Information Technology Wayne State University Wayne State University Thu, 28 Jan 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4150 [Sent via e-mail to current students and employees from WSU Computing & Information Technology] Summary The Blackboard system at Wayne State University will be unavailable from 12:01 a.m. until 8:00 a.m. on Sunday, January 31, 2010. Computing & Information Technology's Computing Services staff will be performing maintenance on the Blackboard servers. Affected services Blackboard courses and course materials, organizations, e-Portfolios, and files stored in the Content Collection will not be available during this maintenance period. Duration Blackboard system maintenance will take place between 12:01 a.m. and 8:00 a.m. on Sunday, January 31, 2010. Note: This extended system maintenance is starting two hours before C&IT's scheduled weekly system maintenance period (2 a.m. to 8 a.m. every Sunday morning). For assistance If you have any questions or need assistance with Blackboard, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Wayne State University Fri, 22 Jan 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4148 [Announced on the WSU Computing & Information Technology Website] WSU computer systems and network resources are scheduled to be available on Martin Luther King Jr. Day (Monday, January 18, 2010). Support services that WSU Computing & Information Technology (C&IT) provides have reduced availability during this time, however. For details, please see the schedules below. Computer & Network Support by C&IT Help Desk Via e-mail at helpdesk@wayne.edu. By voicemail message at (313) 577-4778. No monitoring on Monday, January 18, 2010. Monitored per usual (8 a.m.-8 p.m., Monday-Friday) on Tuesday, January 19, 2010. On the Web 24x7 at: http://computing.wayne.edu http://kb.wayne.edu Blackboard Support for Instructors Via e-mail at bbadmin@wayne.edu. No monitoring on Monday, January 18, 2010. Monitored per usual on Tuesday, January 19, 2010. On the Web 24x7 at: http://computing.wayne.edu/blackboard. http://kb.wayne.edu WSU Grid Support (Advanced/Research Computing) Via e-mail at advcomp@wayne.edu. Monitored per usual 24x7. By voicemail message at (313) 577-8106. Enterprise Operations Support in Computing Center On Martin Luther King Jr. Day, C&IT Enterprise Operations will continue regular 24x7 coverage. Note: For the current status of key WSU computing systems, check C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Thu, 14 Jan 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4151 [Sent via e-mail to employees and current students from WSU Computing & Information Technology] This week, students, faculty, and staff may experience problems accessing WSU Pipeline and WSU Self-Services (such as Registration, Web Time Entry, tuition payment, class lists). The system is in high-demand, and many people are trying to access it at the same time. If you attempt to log in and receive an error, please try again later. NOTE: You can bypass Pipeline and log in to the following computer systems directly using the Web addresses below: Blackboard: http://blackboard.wayne.edu Wayne Connect: https://connect.wayne.edu Banner: https://www.banner.wayne.edu Cognos: https://bireporting.wayne.edu STARS: https://www.stars.wayne.edu/wi/login.asp We appreciate your patience and apologize for any inconvenience. If you need any assistance, please contact the C&IT Help Desk (8 a.m.-8 p.m., Monday-Friday) at (313) 577-4778 or helpdesk@wayne.edu. As always, you can see the current status of key WSU Computer Systems on C&IT's System Status Web page at: http://computing.wayne.edu/systemstatus/ -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Mon, 11 Jan 2010 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4152 [Sent via e-mail to WSU staff and management from WSU Computing & Information Technology] To address the problem of WSU Pipeline being unavailable this afternoon, the timesheet submission deadline of 5:00 p.m. today, December 11, 2009, will be extended until Monday, December 14, 2009, at 12 noon. Since time sheets can be submitted and approved from any computer with Internet access, WSU's Payroll Office suggests that you consider submitting timesheets remotely over the weekend, as demand on University systems during the weekend is usually at its lowest. The Approver deadline remains unchanged: Monday, 12/14/09, by 6:00 p.m. At approximately 5:15 p.m. today, WSU Pipeline, the Banner System, and Cognos are again available. Should you have questions regarding the timesheet matter on Monday, 12/14, please call the Payroll Office at (313) 577-2138. Note: Technicians and student assistants are not included in this mail distribution. We ask management to follow up with them directly to make sure their timesheets get submitted before noon Monday, Dec. 14. Computing & Information Technology apologizes for the inconvenience, and we appreciate your patience. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Mon, 14 Dec 2009 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4262 [Sent via e-mail to employees and current students from WSU Computing & Information Technology] At approximately 3:10 p.m. on Friday, December 11, 2009, Computing & Information Technology experienced a problem that affects access to WSU Pipeline, the Banner Administrative System, and Cognos (Business Intelligence and Reporting System). We are in the process of restoring services now. If you have questions, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can access the following systems directly: Blackboard at: http://blackboard.wayne.edu Wayne Connect at: https://connect.wayne.edu -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Fri, 11 Dec 2009 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4153 [Announced from WSU Computing & Information Technology] Staff in Computing & Information Technology have resolved problems accessing WSU Pipeline, Banner, and Cognos. All systems were accessible as of 5:15 p.m. on Friday, December 11. We apologize for any inconvenience this may have caused. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Fri, 11 Dec 2009 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4154 [Sent via e-mail to employees and current students from WSU Computing & Information Technology] At approximately 3:10 p.m. on Friday, December 11, 2009, Computing & Information Technology experienced a problem that affects access to WSU Pipeline, the Banner Administrative System, and Cognos (Business Intelligence and Reporting System). We are in the process of restoring services now. If you have questions, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. You can access the following systems directly: Blackboard at: http://blackboard.wayne.edu Wayne Connect at: https://connect.wayne.edu -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Fri, 11 Dec 2009 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4155 [Announced on WSU Computing & Information Technology's Website] Currently, students, faculty, and staff cannot log on to WSU Pipeline. Computing & Information Technology staff (C&IT) are working to resolve the problem. WSU Pipeline is expected to be available by 10:15 a.m. on Monday, November 30. We apologize for the inconvenience and appreciate your patience. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Mon, 30 Nov 2009 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4317 [Sent via e-mail to students from WSU Computing & Information Technology] The Banner Administrative System at Wayne State is being upgraded from Wednesday, November 25, through Sunday, November 29, 2009. How this affects you: WSU Pipeline WILL BE AVAILABLE from Wed., 11/25, through Fri., 11/27 (and intermittently on Sat. and Sun., 11/28 and 11/29). Self-Services through WSU Pipeline (such as registering for classes, looking up or requesting transcripts, viewing grades, checking or applying for financial aid, paying tuition or fees): NOT AVAILABLE, 11/25 thru 11/29. Class Schedule: AVAILABLE for information look-up only, 11/25 thru 11/27; NOT AVAILABLE, 11/28 and 11/29. WSU E-mail (Wayne Connect) and Blackboard are stand-alone systems and can be accessed directly at: https://connect.wayne.edu http://blackboard.wayne.edu For assistance: If you have any questions, please call the Computing & Information Technology (C&IT) Help Desk at (313) 577-4778 or send an e-mail to helpdesk@wayne.edu. Wayne State University Tue, 17 Nov 2009 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4318 [Sent via e-mail to faculty and staff from WSU Computing & Information Technology] Summary: As previously announced, the Banner Administrative System at Wayne State is being upgraded to release 8.2 from Wednesday, November 25, through Sunday, November 29, 2009. During the upgrade process, the Banner System and all systems or services that interact with Banner will be available for information query only or will be available intermittently. Affected services and systems: WSU Pipeline will be available intermittently during the upgrade period, 11/25-29. However, the Self-Service functions in Pipeline (e.g., checking pay stubs, completing time sheets, applying for financial aid, registering for classes, examining class lists, etc.) will NOT be available during the upgrade, because they require access to Banner data. The Banner System will NOT be available to make changes. Administrators will have access to Cognos from Wednesday, 11/25, through Friday, 11/27. Note: WSU E-mail (Wayne Connect) and Blackboard are stand-alone systems and can be accessed directly at: https://connect.wayne.edu http://blackboard.wayne.edu What you need to do: Complete work that updates Banner administrative data before the upgrade starts on Wednesday, 11/25, or plan to delay it until after the upgrade, when Banner 8 becomes available on Monday, 11/30. The Banner 8 upgrade does not require any changes to your Web browser or desktop computer. For assistance: If you have any questions about the Banner 8 upgrade, please contact the Computing & Information Technology (C&IT) Help Desk at (313) 577-4778 or send an e-mail to helpdesk@wayne.edu. Wayne State University Tue, 17 Nov 2009 00:00:00 -0500 http://computing.wayne.edunews-item.php?id=4300 [Sent via e-mail to current students and employees from WSU Computing & Information Technology] As of 5:30 a.m. on Sunday, August 23, 2009, the Blackboard system at Wayne State University is available. The Learning Management Systems Support Team in Computing & Information Technology (C&IT) has finished the maintenance upgrade and is ready to begin system testing. If you do encounter problems during or after the testing period, it would be extremely helpful if you submitted a report as follows: Faculty can report a Blackboard problem by going to https://calltracker.wayne.edu/blackboard.php and filling out the online form with as many details as possible. Students and staff can report a Blackboard problem by e-mailing the C&IT Help Desk at helpdesk@wayne.edu with as many details as possible, including date, time, Web browser you're using, error messages received. Thank you for your patience and understanding. For information about Blackboard 9 at Wayne State, visit: http://computing.wayne.edu/blackboard -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Sat, 22 Aug 2009 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4303 [Announced on the WSU Computing & Information Technology Website] On July 14, 2009, Computing & Information Technology (C&IT) became aware of intermittent delivery problems with the LISTSERV e-mail list management system. Some maintenance was done at that time, but it still looks like messages that some employees are sending to large mailing lists are not getting distributed in a timely fashion. The delays range from four hours to four days. C&IT staff are actively working with the vendor to investigate the problem, which is inconsistent. If you are having a problem with e-mail distribution using a LISTSERV list, please let us know by contacting the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Tue, 28 Jul 2009 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4302 [Sent to employees from WSU Computing & Information Technology] Over the last couple of weeks, you may have experienced late delivery of e-mail messages sent via Wayne State’s LISTSERV mailing list management software. WSU uses LISTSERV to distribute e-mail to addresses such as employees@lists.wayne.edu or annualgiving@lists.wayne.edu. Computing & Information Technology (C&IT) staff worked with the LISTSERV vendor, L-Soft, and found problems with the software setup and applied fixes late last week. C&IT staff are continuing to monitor the performance of LISTSERV to ensure timely distribution of e-mail. Note: Only mailing lists with the format listname@lists.wayne.edu were affected by this problem. C&IT apologizes for any confusion caused by this problem. If you experience anything unusual sending or receiving e-mail using a LISTSERV list, please contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Tue, 28 Jul 2009 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4304 [Sent via e-mail to WSU employees and students from WSU Computing & Information Technology] As of 5:30 a.m. on Sunday, July 19, the Blackboard system is available and functional. System testing is almost complete, and C&IT staff have identified no new issues as a result of the critical file system upgrade. Again, we thank you for your patience and understanding. For information about Blackboard 9 at Wayne State, visit: http://computing.wayne.edu/blackboard. For assistance, contact the C&IT Help Desk at (313) 577-4778 or helpdesk@wayne.edu. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Sat, 18 Jul 2009 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4305 [Sent via e-mail to WSU employees and students from WSU Computing & Information Technology] As of 9:35 p.m. on Saturday, July 18, the Blackboard course management and learning system is again available. Computing & Information Technology (C&IT) staff apologize for the delay in finishing the work needed to complete this critical file system upgrade today. We are now ready to begin system testing that will take approximately eight hours (until 5 30 a.m. on Sunday, July 19). During this testing period, you may experience technical difficulties with Blackboard, so please take this into consideration. If you do encounter problems during or after the testing period, it would be extremely helpful if you submitted a report as follows: Faculty can report a Blackboard problem by going to https://calltracker.wayne.edu/blackboard.php and filling out the online form with as many details as possible. Note, however, that due to the WSU Pipeline upgrade on Sunday, July 19, you will not be able to check for updates (as stated on this form) until Monday, July 20. Students and staff can report a Blackboard problem by e-mailing the C&IT Help Desk at helpdesk@wayne.edu with as many details as possible, including date, time, Web browser you're using, error messages received. Thank you for understanding our need to schedule this critical system maintenance outside of C&IT’s regular maintenance period every Sunday morning. We apologize for any inconvenience this may have caused. For information about Blackboard 9 at Wayne State, visit: http://computing.wayne.edu/blackboard. -- Computing & Information Technology Wayne State University Detroit, Michigan http://computing.wayne.edu Wayne State University Fri, 17 Jul 2009 23:00:00 -0500 http://computing.wayne.edunews-item.php?id=4306 [Announced on the WSU Computing & Information Technology Website] From 9:15 a.m. to 10 a.m. on Friday, July 17, students, faculty and staff were experiencing problems when attempting to access Wayne Connect, WSU Pipeline, and Research Dashboard. Computing & Information Technology (C&IT) staff resolved have resolved the issue, and these systems are now accessible. We apologize for any inconvenience this may have caused. -- Computing and Information Technology (C&IT) http://computing.wayne.edu Wayne State University Detroit, MI Wayne State University Thu, 16 Jul 2009 23:00:00 -0500