Purpose: The Residential Network (ResNet) at Wayne State University allows residents of the residence halls and apartments to access the Internet from their room. The use of ResNet resources is a privilege which can be revoked at any time for violations of the policies. This document outlines the policies pertaining to the use of the ResNet. All persons using the ResNet will be held accountable to these policies. Use of the ResNet indicates acceptance of these policies.
Goal: The goal of these policies is to maximize the performance of the ResNet and maintain a safe, secure environment in support of the use of personal computers in the pursuit of higher education.
Updates: This document is subject to change without notice.
University Policies: This document is meant to complement existing university policies that govern the use of computing and network resources. University policies shall take precedence in the event of any conflict with ResNet policies. Applicable university computing and network policies can be found at http://computing.wayne.edu/policies/.
The University Policy on the Acceptable Use of Information Technology Resources (AUITR, online at http://computing.wayne.edu/policies/) guides students, faculty and staff in the acceptable use of computer systems, networks, and other information technology resources at Wayne State University.
ResNet Policy identifies specific activities in the AUITR that are prohibited. Residents and/or tenants who violate these policies will lose ResNet access and may be subject to discipline under the appropriate student, faculty, or staff due process policy. A fee will be charged for processing of ResNet violations; see the fee schedule for details.
ResNet Policy: The following activities are strictly prohibited on the University ResNet:
- downloading or sharing copyrighted material without the express consent of the copyright owner. Examples include—but are not limited to—MP3 files, digital recordings of movies, and licensed software;
- accessing (or attempting to gain access to) systems without the owners' consent;
- eavesdropping or capturing packets not intended for that system;
- scanning other systems for open ports or vulnerabilities;
- operating server-based network services including, but not limited to DHCP, SMTP, FTP, DNS, IRC, and HTTP;
- use of routers or any device that provides routing functions (including cable routers, Voice over IP (VoIP) devices with built-in routers, wireless routers, etc.) or Network Address Translation (NAT) even if the routing, NAT and/or DHCP functions have been ‘disabled’;
- using ResNet resources for commercial purposes;
- using a name that makes a system appear to be a university-owned or operated device, using offensive or profane language in the system name or changing the physical (MAC) address to conceal the system‘s identity;
- sending or relaying unsolicited bulk e-mail messages; and
- any other activity that disrupts the operation of ResNet.
ResNet Policy also identifies specific computing activities that promote a stable and secure ResNet service. Residents and tenants are responsible for the security of the computing equipment that they connect to ResNet. Failure to maintain secure computing equipment will result in diminished or suspended Internet access until the vulnerability is resolved. Repeated failures may be subject to discipline under the appropriate student, faculty, or staff due process policy.
The following computing activities are enforced on the University ResNet:
- Registration of the Media Access Control (MAC) address for each computing or networking device, along with the user‘s access ID.
- Windows XP, Vista, and 7 computers are registered after installing the Cisco NAC client software during the initial and subsequent use of ResNet. All other devices need to use the online registration form which will automatically appear when a web browser attempts to open any Internet address.
- Operating systems and application software must have all security patches installed.
- Computers must have the latest version of Symantec Endpoint Protection / Symantec AntiVirus Corporate Edition (SAVCE) installed with up-to-date virus definitions. Symantec Endpoint is available free of charge to WSU students and staff from http://clearinghouse.wayne.edu/.
- Computers running Microsoft Windows operating systems must use a personal firewall. Performing a "typical" installation of Symantec Endpoint Protection enables the Symantec firewall for WIndows. Note that firewalls that use NAT are not permitted.
- On a Macintosh, use the Mac OS X built-in firewall.
Gaming: ResNet permits online gaming for consoles (e.g., Xbox, PS2, etc.), but does not provide support for these functions. To use one of these devices, the resident must complete the web form at https://calltracker.wayne.edu/forms/device/ with the following information: Resident's name, building and room number and the MAC address (or physical network address) of the console. A MAC address has the form 11:AA:BB:9C:8D:E0. The request must be renewed at the beginning of each semester. The console must only be used for online gaming. Web surfing, file sharing, or other non-gaming activities will result in a suspension of the responsible resident's ResNet access (with accompanying fee, according to chart below) and permanent revocation of console gaming privileges on the ResNet.
Voice over IP (VoIP): ResNet permits use of Voice over IP (VoIP) devices that conform to the restrictions outlined above – especially no router or DHCP functionality (even if it is disabled). ResNet will not provide support for VoIP devices and cannot guarantee that they will work under the ResNet and University policies. We recommend sending a note to the C&IT HelpDesk at firstname.lastname@example.org prior to subscribing to a service to see if we have experience with that particular provider and hardware. If you are using a provider we have no experience with, it is your responsibility to provide for us a complete list of the network addresses and ports they require.
ResNet Service Agreement: Wayne State University's Office of Housing and Residential Life will provide an Ethernet connection in all residential buildings. Residents experiencing difficulty with their network must contact the C&IT Help Desk at (313) 577-4778. The Help Desk will attempt to assist the resident in solving the problem. If the problem cannot be solved in a reasonable amount of time over the phone, a ticket will be forwarded to their ResNet technicians for follow-up.
Responsibilities: The C&IT Help Desk will assist residents in connecting their PCs to the ResNet. Supported operating systems are Microsoft Windows XP, Vista, and 7 (excluding server operating systems) and Mac OS X (10.5 and 10.6). Every attempt will be made to assist with non-English versions of supported operating systems, but no guarantee is made, and the PC's owner must be available to provide translations of any system messages and configuration screens.
The resident is responsible for providing a working PC with an Ethernet card capable of connecting at 10/100Mb/s at half-duplex and a straight-through Ethernet cable with an RJ-45 connector on both ends. The PC's operating system must have all applicable security patches applied. Microsoft and Macintosh systems must also have Symantec Endpoint Protection installed with current virus definitions. This software is available free of charge to Wayne State University students, faculty, and staff at http://clearinghouse.wayne.edu/.
ResNet will provide at least one active Ethernet connection per apartment. In DeRoy apartments and Chatsworth Tower, ResNet will provide a Cisco CPE (Customer Premise Equipment – we call it a black box), a phone cable, Ethernet cable, and a power supply for the CPE. Only one phone jack will be enabled for the CPE. ResNet is not able to move the active jack to another jack in the apartment. The resident is responsible for the return of this equipment upon moving out. Any missing equipment or equipment damaged due to abuse will be charged to the resident according to the fee schedule below.
ResNet will provide diagnostic network support for residents' PCs, provided they meet the requirements listed above. The resident may be required to supply a valid install CD for the PC's operating system. The ResNet technician may attempt to repair the system using all reasonable care; ResNet cannot be held responsible for any resulting loss of data or functionality. The resident is free to refuse any service of their PC by a ResNet technician. ResNet will not support operating systems that have been illegally copied. ResNet reserves the right to refuse to work on any PC or associated hardware or software for any reason.
C&IT offers a PC Clinic for limited service on PCs, including the removal of viruses and spyware. For information on this fee-based service, contact the C&IT Help Desk at (313) 577-4778 or see the web page at http://computing.wayne.edu/clinic/.
The ResNet is dependant on services and communication lines supplied by Wayne State University Computing & Information Technology (C&IT). ResNet cannot be held responsible for network failure attributable to equipment and communications lines or abuse of resources by other network users.
|Replacement of CPE or CPE power supply, due to loss or abuse.||$115.00|
|Replacement of Ethernet cable for CPE users.||$10.00|
|Replacement of telephone line for CPE users.||$10.00|
Reactivation of ResNet access after suspension due to viral infection or other non-copyright violation (1st offense).
|Reactivation of ResNet access after suspension due to copyright violation (1st offense).||$100.00|
Reactivation of ResNet access after suspension due to use of unauthorized router or other network equipment affecting other residents‘ ability to access ResNet
Suspension or Termination of Access Privileges: If a violation of these or university policies occurs on the ResNet, the individual whose AccessID was used to log in to the ResNet for that session will be held responsible for the violation(s). If the AccessID used belonged to the guest of a resident, and the guest is not a resident of WSU Housing, the resident will be held responsible for any violations committed by the guest. Most violations will result in a temporary suspension of access to the ResNet and will require that the resident deliver a letter to the Office of Housing and Residential Life before access is restored. A fee will also be applied to the lease, according to the schedule above. Repeat offenders and more severe violations will face longer suspensions, higher fees and possible permanent termination of access to the ResNet. Serious and repeat offenders will also be subject to discipline under the appropriate student, staff or faculty due process policy. Any criminal activity will be referred to the appropriate law enforcement agency.
Effective August 31, 2007 (updated October 29, 2008)
(Supported and available software under "computing activities enforced" and "C&IT Help Desk responsibilities" was updated August 12, 2010.)