WSU Voicemail to email feature currently not working August 16, 2012

The WSU Voicemail to email feature is currently not working. C&IT staff are aware of the issue and are working toward a swift resolution. We hope to have services restored by tomorrow, Friday, August 17. Note: No voicemail messages have been lost. All messages will continue to be delivered to your telephone.

If you have been experiencing issues with your message waiting indicator lamp, please see the instructions below. If you have additional questions or need assistance with WSU Voicemail, please contact the IT Customer Services Help Desk at (313) 577-1977.

We regret any inconvenience and appreciate your patience during the interruption.

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Message waiting indicator lamp won’t go off:

There is a receipt failure notification in your mailbox that has not been listened to.  The system may not announce there is a new message, and might only announce number of saved messages. 

Press #5 to ‘hear new messages’ (even if it states no new messages)

The system announces that you have 1 receipt and play the message. 

Press 3 to erase the receipt message

Press 7 to save the message.  When you do this, your MWI should turn off. 

If you do not save or erase, MWI will remain on until erased or saved.

Message receipt failure notification (Error Code 401 or 511):

Voicemail box contains an error message stating:  “Your message, sent on <date and time> could not be delivered.  Error code 401 (or 511) due to an unknown problem”

Reason for this message failure:   Someone the end user called and left a voicemail for has WSU feature “voicemail to email” enabled.  The delivery failure error is because the voicemail system is unable to deliver a COPY of the voicemail message to the recipients email inbox.  This delivery failure is due to the technical issues we are experiencing with Wayne Connect this week.

What to do:  No action is necessary on your part.  The called party HAS received your voicemail message on their telephone.  The message that was rejected is simply a COPY intended for email delivery.   After email issues are resolved, you may elect to resend the message (by pressing 1 7) if desired, but again the messages have been and continue to deliver to all telephones.  We do ask that you please refrain from attempting to resend the message until the email issues are fully resolved as currently it will only result in another rejection of the file.