Enterprise Operations and Service Assurance
Enterprise Operations and Service Assurance (EOSA) is responsible for the operation of enterprise-wide computers and monitoring enterprise-wide applications and the campus-wide network.
Enterprise Operations and Service Assurance provides status and trouble reporting on Wayne State University computer systems and networks. Staff are available by phone 24 hours a day (seven days a week) at (313) 577-4750 or by e-mail at operations@lists.wayne.edu.
Also, EOSA is responsible for providing the following services:
- System Status and Availability
- Network Status and Availability
- Printing (batch printing generated by AppWorx)
- Tape Support (on enterprise-wide computers)
- Storage of Backup Media
- Problem Escalation for Enterprise Applications and Campus-wide Network