About the WSU Knowledgebase

Contents

What is it?

The Wayne State University Knowledgebase (Kb) is a repository of commonly asked question and answer sets. Its goal is to provide answers to questions 24 hours a day, 7 days a week.

The Knowledgebase answers many questions related to WSU services on a daily basis. If an answer is not already in the Kb database, administrators add it so that it can help others.

The WSU Knowledgebase is maintained by the Computing & Information Technology (C&IT) Customer Services Department.

The WSU Knowledgebase is located at: http://kb.wayne.edu.

How do I use the Knowledgebase?

Basic instructions for using the WSU Knowledgebase are as follows:

Search by term(s)
In the Search the Knowledgebase box at left, type one or more search words. Then press the Search button. The search results display in the large main box.

Search by category
In the Available Categories box at left, click one of the categories displayed or click the + (plus sign) to display subcategories. Then click a category or subcategory to display articles in the large main box.

Search using breadcrumb trail
A breadcrumb trail is displayed at the top of the large main box. To easily move back from a subcategory to a category, click the category name in the breadcrumb trail.

Advanced search
In the Other Options box at left, click Search to display an advanced search table in the large main box.

Ask a question
In the Other Options box at left, click Ask a Question to display the "Ask a Question" form. Enter your name and e-mail address. Then type a question for which you were not able to find the answer.

C&IT Help Desk staff reviews all questions submitted and responds by e-mail within two business days. If the C&IT Help Desk staff person finds that a question needs to be answered by another Wayne State department, the staff person still responds by e-mail informing the customer of the status of the question. The C&IT staff person also contacts the other department and asks that they respond to the customer's question.

If the question/answer pair is of interest to the general public, and is not currently in the Knowledgebase, the C&IT Help Desk staff person or the affected department submits it for approval as a Knowledgebase article.

Glossary of terms
In the Other Options box at left, click Glossary to display a partial list of all the terms in the glossary. To view a specific term, Click the first letter of the word (e.g., for the definition for E-Mail Name, click the letter E).

Where can I get help?

How can we put our information in the WSU Knowledgebase?

If your WSU school, college, division, or department is interested in having a place for your information on the WSU Knowledgebase: