Description
The CallTracker System is used for online tracking and escalation of information technology-related issues or requests for service on campus. The system is used primarily by C&IT staff and is available for use by authorized WSU departments.
Available To
Students, Faculty, Staff
Key Features
- Tracking – anyone with a WSU AccessID can check on a CallTracker ticket.
- Create a new ticket – only authorized persons are allowed to create new tickets or make a change to tickets.
Cost
No cost
Getting Started
In order to create or update a CallTracker ticket or search by name or group, you must have authorized access from your department and have that permission entered into the CallTracker System. To set up an authorized account and/or group, you must complete the CallTracker Account Request Form.
Authorized users can log into https://calltracker.wayne.edu to create and update tickets. Note: To log in from home or any place off the Wayne State campus, you must use the VPN. All other users can view the status of their CallTracker tickets via the Computing tab in Pipeline.
Getting Help
Related Resources
- IT Knowledgebase: CallTracker