NOTICE — as of June 16, 2008
The PC Clinic is pleased to announce that services can now be paid for by credit card — VISA/MasterCard. |
The WSU Computing & Information Technology (C&IT) PC Clinic provides limited service on non-university desktop and laptop (notebook) computers. This is a fee-based carry-in repair service for computers that are NOT owned by Wayne State University.
Before you schedule an appointment, call the C&IT Help Desk at (313) 577-4778 and try to resolve your computer problem over the phone. If, after speaking with the Help Desk staff person, the problem cannot be resolved please read below for information regarding the PC Clinic.
An appointment is
preferred. Please read the
Terms of Service Agreement
before you schedule an appointment so that
you understand all service terms of the PC Clinic.
Currently, the C&IT PC Clinic's work space is limited, so keep in mind these important details:
Is your computer worth the expense of repair or would the money be better spent on a new computer?
Services are limited to computers that meet the minimum system requirements. Basic Services include:
Services may be available for computers not meeting the minimum system requirements. These services are performed at the discretion of the PC Clinic at the standard hourly rate. The PC Clinic cannot support non-WSU ISPs, such as AOL and Comcast.
For a full list of services and prices, please consult the PC Clinic Price List.
The PC Clinic is exclusively for active Wayne State University students, faculty and staff on individual non-university owned (home) computers. WSU departments that have University computers in need of service should contact their local technical support staff.
Request service through the PC Clinic ordering Website.
Once on the PC Clinic product storefront, place an order for the “PC Clinic Evaluation Check-in” service. You will NOT be charged at this time. After agreeing to the Terms of Service Agreement and answering questions about your PC, you will be presented with a receipt. You should then contact the PC Clinic during normal business hours to make an appointment:
Normal Business hours are:
Once you have scheduled an appointment with the PC Clinic, take your computer to C&IT Customer Services, located at:
When you come to the PC Clinic, bring either your power cord or laptop (notebook) power adapter and all appropriate software (operating system software and/or application software).
Important notice:
When your PC is ready, an email notification will be sent. You will also be notified by phone by PC Clinic personnel to review the costs associated with the work performed; at which time you can make an online payment for service(s) performed and then pick-up your PC.
To check the status of your computer: please contact the PC Clinic at (313) 577-5056 or e-mail pcclinic@wayne.edu.
Depending on the number and type of requests in the queue, completion of services can take 3 to 5 business days. We can give you a more accurate timeframe once your computer is checked in at the PC Clinic. If you need your computer back by the next business day, an expedite service is available for a fee.
NOTE: If you need to use a computer while yours is being repaired, try one of the many that are available on the WSU campus.
Students may pay with a credit card (VISA or MasterCard only) or a money order.
Faculty and Staff may pay with a credit card (VISA or MasterCard only), a money order, or check.
*Please note that cash is NOT accepted.
