The WSU CallTracker Tracking System

Contents

Manage tickets

The Wayne State University CallTracker System is an online:

How CallTracker Works

Tracking – anyone with a WSU AccessID can check on a CallTracker ticket.
Create a new ticket – only authorized persons are allowed to create new tickets or make a change to tickets.

Tracking and creating ticket

  1. A person in the WSU community contacts a participating WSU department regarding an issue that needs resolution.
  2. The staff member who is contacted:
    1. creates a CallTracker ticket regarding the issue,
    2. assigns it to a specific person for resolution, and
    3. assigns a priority number.
  3. Both the person who reported the issue (customer) and the person to whom the ticket is assigned are sent an e-mail message with the ticket number and the URL for the Website where the ticket can be tracked online.
  4. To view your CallTracker tickets, log in to WSU Pipeline and click the Computing tab.

Set up an authorized account

In order to create or update a ticket or search by name or group, you must have authorized access from your department and have that permission entered into the CallTracker system.

To set up an authorized account, e-mail tduszyn@wayne.edu. Include in your e-mail note:

If your group does not have an active CallTracker group, also include how you would like your group identified in the system. Note: Verification with the workgroup/department supervisor/manager may be necessary prior to group creation.

In most cases IDs and groups will be created within one business day of the request.

Log in to CallTracker

Note: To log in from home or any place off the Wayne State campus, you must use SSL VPN (WSU's Virtual Private Network that uses Secure Sockets Layer protocol).

  1. Go to https://calltracker.wayne.edu.
  2. Type your WSU AccessID (e.g., xy6789). You must use your WSU AccessID. You cannot use the e-mail name you have chosen as an alias for your AccessID.
  3. Type your AccessID password. If you don't know your password, see Getting Help with Your Password.
  4. Click the Login button.

Send comments or suggestions to:

Tom Duszynski, CallTracker Administrator
E-mail: tduszyn@wayne.edu