In order to create or update a ticket or search by name or group, you must have authorized access from your department and have that permission entered into the CallTracker system.
To set up an authorized account, e-mail tduszyn@wayne.edu. Include in your e-mail note:
If your group does not have an active CallTracker group, also include how you would like the group to be identified in the system. Note: Verification with the workgroup/department supervisor/manager may be necessary prior to group creation.
In most cases we will create IDs and groups within one business day of the request.
Please contact Tom Duszynski, tduszyn@wayne.edu or (313) 577-5638, with any questions.
Also see:
– Log in to CallTracker
– About WSU CallTracker
– Search by Ticket Number (for
customers)
– Create New Ticket (Authorized User Only)
– Search and Update (Authorized User
Only)
– Create a Spreadsheet Report (Authorized
User Only)
– Glossary of Terms
