Blackboard support services and resources
— for faculty, instructors, GTAs

• Complete table of known problems - updated 10/06/09
• Top four changes in Blackboard
• Top three known problems - as of 9/2/09

• Blackboard 9 Training
• Blackboard 9 Online Tutorials (check often)
• Office for Teaching and Learning (OTL)
• OTL Events and Calendar

• Blackboard Support Team:
  –visit us in WSU's Technology Resource Center (TRC)
      –154 Purdy-Kresge Library
      –weekdays, 8 a.m.-6 p.m.
  –e-mail bbadmin@wayne.edu
  –call (313) 577-9457


• C&IT Help Desk:
  –call (313) 577-4778 weekdays
      –Fall & winter: 8 a.m.-8 p.m.
      –Spring & summer: 8 a.m.-6 p.m.
  –e-mail helpdesk@wayne.edu


• WSU Knowledgebase: Blackboard Section


• School of Medicine Faculty:
  –call (313) 577-1086
      -weekdays, 8:30 a.m.-5 p.m.
  –visit the Medical Education Support Group on the Website or in their new facility
      -Richard J. Mazurek MD Medical Education Commons, Suite 231
  –e-mail mededu@med.wayne.edu

–Also see what's available for your students

WSU-specific Blackboard materials

• Blackboard 9.0: What's New, What's Different – training guide developed by WSU's Office for Teaching and Learning
• What WSU Faculty can do with Blackboard
• QuickStart Guide for WSU Faculty – updated September 2009
• Blackboard Checklist for WSU Faculty
• Blackboard course archiving -- and how to retrieve and restore course content

Blackboard 9 vendor documentation

• Instructor Manual
• Content Management User Manual
• Organization Leader Manual

–Also see what's available for your students

Course Content

• Managing Content Tutorial
• Versioning Tutorial
• Adaptive Release: Rules and Criteria
• Blackboard course archiving at WSU

Course Tools

• Wimba Live Classroom
• SafeAssign Instructor Guide
• Using the Classroom Performance System (CPS) in the Classroom (Job Aid by OTL)
• Scholar – Social Bookmarking for academic resource sharing
  • About Scholar: what it is, how it works, best practices, how to's
  • Scholar Tutorial Screencast
  • Simple Scholar Adoption Plan

Assessments and Grading

• Blackboard Online Assessment Guide for WSU Faculty
• Grade Center: Getting Started
• Respondus LockDown Browser: Instructor Quick Start Guide

Regarding access to a specific Blackboard course:

If you are not enrolled in your Blackboard course site, check to see whether your course exists in your course listing in WSU Pipeline.

Then, if the course does exist in WSU Pipeline, send an e-mail to C&IT's Blackboard Support Team at bbadmin@wayne.edu – include your WSU AccessID and the name and number of the course to which you need access.