Supported Desktop Software

This is the current list of desktop software the we (the C&IT Help Desk) support. To make the list, the software must be necessary for student or employee services or by a sizable WSU customer base (or a unit supported directly by us).

Supported Software Categories:

Do you have questions about the terminology below? If so, please see our glossary.

Operating Systems (return to top)
Product
Supported Platform(s)
Current Version
Minimum Version Supported
Help Desk Support Level
Vendor Support
Download
Department/Employee Purchase
Student Purchase
Notes
Mac OS X
Mac
10.5
10.4
Gold
no
yes
yes
Windows
Win
Vista
XP SP2
Gold
no
yes
yes

Web Browsers

Product
Supported Platform(s)
Current Version
Minimum Version Supported
Help Desk Support Level
Vendor Support
Download
Department/Employee Purchase
Student Purchase
Notes
Firefox
Mac/Win
2
1.5
Green
yes
--
--
Internet Explorer
Win
7
6 SP2
Gold
yes
--
--
Safari
Mac
3
2
Gold
yes
--
--

E-Mail

Product
Supported Platform(s)
Current Version
Minimum Version Supported
Help Desk Support Level
Vendor Support
Download
Department/Employee Purchase
Student Purchase
Notes
Eudora
Mac/Win
--
6.2.3
Green
Qualcomm
--
--
10,12
Entourage
Mac
2004
v.X
Green
Microsoft
no
yes
yes
Mail
Mac
2
1.3
Green
no
      
Outlook
Win
2007
2003
Green
Microsoft
no
yes
yes
9
Outlook Express
Win
6
--
Green
yes
--
--
Thunderbird
Mac/Win
2
--
Green
yes
--
--
WebMail
All
--
--
Gold
no
--
--

Administrative Systems Software

Product
Supported Platform(s)
Current Version
Minimum Version Supported
Help Desk Support Level
Vendor Support
Download
Department/Employee Purchase
Student Purchase
Notes
Banner Imaging Tools
Win
(required)
--
Gold

--
yes
--
--
JInitiator
Win
(required)
--
Gold

--
yes
--
--
Java VM Upgrade
Win
(required)
--
Gold
--
yes
--
--
Java Web Start
Win
(required)
--
Gold
--
yes
--
--
Network Connect
Win/Mac
(required)
--
Gold
--
--
--

Utilities

Product
Supported Platform(s)
Current Version
Minimum Version Supported
Help Desk Support Level
Vendor Support
Download
Department/Employee Purchase
Student Purchase
Notes
7-Zip
Win
5
--
Green
yes
--
--
AntiVirus
Mac/Win
10.2
10.1.5
Green
yes
--
--
Clean Access Agent
Win
(required)
--
Gold
--
yes
--
--
Defender
Win
1
--
Gold
yes
--
--
Fetch
Mac
5.2
--
Green
yes
--
--
FileZilla
Win
3
--
Green
yes
--
--
  
Desktop
Mac
3
--
Green
--
--
LockDown Browser
Mac/Win
n/a
n/a
Green
--
--
PuTTY
Win
0.6
--
Green
yes
--
--
  
Spark
Mac/Win
2.5
--
Gold
yes
--
--
WinSCP
Win
3.8
--
Green
yes
--
--
  
WS_FTP LE
Win
5.08
--
Green
yes
--
--

Media Players

Product
Supported Platform(s)
Current Version
Minimum Version Supported
Help Desk Support Level
Vendor Support
Download
Department/Employee Purchase
Student Purchase
Notes
Flash Player
Mac/Win
9
--
Green
yes
--
--
8
Flip4Mac WMV
Mac
2
--
Green
yes
--
--
8, 11
QuickTime
Mac/Win
7
--
Green
yes
--
--
8
RealPlayer
Mac/Win
11
--
Gold
yes
--
--
8
Windows Media Player
Win
11
--
Green
yes
--
--
8

Productivity Applications

Product
Supported Platform(s)
Current Version
Minimum Version Supported
Help Desk Support Level
Vendor Support
Download
Department/Employee Purchase
Student Purchase
Notes
Creative Suite
Mac/Win
3
---
Green
Adobe
no
yes
no
EndNote
Mac/Win
X1
--
Green
Thomson
yes
--
--
KompoZer
Mac/Win
0.7
--
Green
KompoZer
--
--
Office
Mac/Win
2008 (M) / 2007 SP1 (W)
2004 (M) / 2003 SP3 (W)
Green
Microsoft
no
yes
yes
Reader
Mac/Win
8.1
---
Green
Adobe
yes
--
--
Reference Manager
Win
11
--
Green
Thomson
yes
--
--
SAS
Win
9.1
--
Green
SAS
no
yes
no
  
SPSS
Mac
16
--
Green
SPSS
no
yes
yes
SPSS
Win
16
--
Green
SPSS
no
yes
yes

Notes

  1. Required only for Banner on Windows.
  2. Required only for Appworx on Windows.
  3. Required only for computers running Windows XP or Vista on the WSU Housing network (ResNet).
  4. Includes Acrobat, Dreamweaver, Flash, Illustrator, InDesign.
  5. Includes Word, Excel, PowerPoint; Entourage is a personal information manager and listed under "E-mail."
  6. Includes Word, Excel, PowerPoint, Access; Outlook is a personal information manager and listed under "E-mail."
  7. Available as a free download for current WSU students and employees only.
  8. Supported for WSU-related purposes only.
  9. Functions outside of e-mail (calendaring, PDA syncronization, etc.) are not currently supported by the C&IT Help Desk.
  10. The university no longer has a site license for the paid version of Eudora. Version 6.2.3 was the final version covered under the agreement (see here for more details).
  11. Flip4Mac's WMV is distributed by Microsoft as an add-in to QuickTime for viewing and/or listening to non-protected Windows Media files. Some media servers in some WSU schools and colleges require the Macintosh version of Windows Media Player (download here). Contact those schools or colleges if you have further questions.
  12. Eudora is no longer being commercially developed and has become a Thunderbird plug-in project at the Mozilla Foundation named "Penelope." See the Penelope site for more information.
  13. This is a commercial package the university does not currently have a license for - the user will need to fund it personally or through his/her department.
  14. To see systems currently incompatible or not fully supported in Windows Vista, click here.
  15. Safari is not able to see the full text ediing toolbar in Blackboard on a Macintosh, Firefox is the recommended solution.
  16. Firefox is currently not able to use Wimba Live Classroom on an Intel-based Macintosh. Safari is the recommended solution.