How we review software on the Supported Desktop Software List
The C&IT Supported Software Team reviews the list on a quarterly basis (March, June, September, December) to consider its current status and determine what changes need to be made.
To request Help Desk support for software
To request software be added to the list, e-mail helpdesk@wayne.edu with the name and a reason to add it to the list. Keep the points below in mind when making such a request.
How we select software for the list
To be added to the list, software must be actively developed or supported by the manufacturer, be the current version (one version back) and be:
To meet Gold-level support, we require the software
- be critical for WSU students and employees to perform their day-to-day academic and administrative duties.
To meet Green-level support, we require the software
- be specialized;
- have a user base on campus that is able and willing to support itself through the use of C&IT-sponsored forums.
How we remove software from the Supported Desktop Software List
To remove software from the list, we first determine if its functionality can be moved to a supported solution (if necessary), and if the user community can be notified in a reasonable amount of time.
To be eligible for removal from the list, the software must be (at least one of the following):
