Fall 2009 Metrics

Fall 2009 Metrics

Do you have questions about the terminology below? Please see our glossary.

 
Contacts
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
8/31
2,123
248
18
2:38
0:57
14:27
201
227
47
9/7
1,228
179
12
3:52
2:01
19:53
383
256
286
9/14
1,066
170
11
4:05
1:18
20:21
126
87
89
9/21
1,061
141
6
3:44
0:31
9:59
50
52
1
9/28
905
52
5
3:40
0:34
12:59
59
61
1
10/5
798
113
8
3:38
0:29
11:16
27
42
2
10/12
952
80
11
3:15
0:27
12:54
52
74
2
10/19
871
68
13
3:14
0:21
7:51
32
40
0
10/26
1,090
100
14
3:06
0:38
17:20
61
62
19
11/2
1,295
278
13
2:37
0:38
11:25
84
108
54
11/9
988
62
14
3:11
0:41
15:12
53
70
0
11/16
11/23*
11/30
12/7
12/14
12/21*

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.