Fall 2008 Metrics

Spring/Summer 2009 Metrics

Do you have questions about the terminology below? Please see our glossary.

 
Contacts
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
5/11
1,279
196
15
3:31
1:07
20:47
132
100
70
5/18
1,036
132
12
3:27
0:32
11:04
34
56
2
5/25
760
141
11
3:10
0:28
10:36
29
43
0
6/1
906
183
16
3:01
0:21
8:22
27
44
0
6/8
1,026
286
29
3:00
0:32
18:40
28
51
14
6/15
1,080
190
18
3;23
0:33
18:34
50
90
46
6/22
1,011
150
15
2:58
0:18
11:10
16
37
3
6/29
993
132
9
3:54
0:31
8:44
40
57
0
7/6
1,024
109
11
3:05
0:19
9:51
15
34
0
7/13
1,057
119
14
2:52
0:24
12:03
25
52
7
7/20
1,261
128
18
2:58
0:49
15:37
91
88
12
7/27
1,163
112
15
3:18
0:23
10:20
37
61
0
8/3
1,248
169
13
2:48
0:17
6:15
24
44
0
8/10
1,205
191
11
2:50
0:21
6:57
30
54
0
8/17
1,305
94
14
2:56
0:47
7:36
82
105
9
8/24
1,382
145
18
2:55
1:09
19:19
161
132
31

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.