Winter 2009 Metrics

Winter 2009 Metrics

Do you have questions about the terminology below? Please see our glossary.

 
Contacts
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
1/5
1,507
110
15
2:38
0:50
18:09
113
79
146
1/12
1,264
176
11
3:16
1:07
16:48
115
98
88
1/19*
755
226
6
3:25
0:41
12:44
45
51
4
1/26
891
161
7
3:10
0:32
11:26
55
53
1
2/2
806
147
5
3:11
0:28
10:44
30
36
0
2/9
755
186
8
3:19
0:39
12:56
49
61
14
2/16
718
167
4
3:02
0:28
10:58
51
41
24
2/23
771
122
7
2:55
0:33
11:25
39
43
3
3/2
742
92
4
2:39
0:14
9:11
5
15
0
3/9
711
105
6
3:12
0:19
8:23
16
34
0
3/16*
606
77
4
3:01
0:31
49:09
19
29
37
3/23
877
145
12
3:09
0:27
11:39
60
47
30
3/30
923
82
4
3:12
0:35
11:21
48
56
0
4/6
917
119
13
3:15
0:37
15:36
62
73
10
4/13
971
104
11
2:58
0:46
13:45
89
85
46
4/20
940
95
7
3:07
0:41
13:37
55
80
2
4/27
1,089
78
5
2:50
0:44
10:32
60
76
3
5/4
1,085
153
16
2:48
0:28
16:18
51
57
2

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.