Fall 2008 Metrics

Fall 2008 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
9/1*
1,221
172
14
4:06
1:50
13:58
241
214
128
9/8
1,076
162
23
4:19
1:27
20:28
169
132
111
9/15
813
137
14
4:34
1:15
21:31
100
76
36
9/22
721
139
6
3:50
0:39
16:24
100
85
17
9/29
764
128
9
3:51
1:04
27:40
67
100
135
10/6
848
417
19
3:15
1:11
21:21
91
95
32
10/13
856
109
7
3:43
1:12
23:16
110
80
48
10/20
838
126
10
3:55
1:00
23:47
77
63
21
10/27
1,085
648
16
3:22
1:07
19:42
64
75
53
11/3
1,115
168
8
3:21
0:57
14:00
110
110
98
11/10
1,041
134
4
3:06
1:11
17:43
93
96
113
11/17
959
107
20
3:04
0:40
14:00
85
55
2
11/24*
565
195
16
3:03
1:04
17:35
54
44
43
12/1
1,025
163
18
3:11
1:20
20:31
89
127
186
12/8
993
94
11
3:15
0:51
10:54
83
82
6
12/15
826
63
9
3:18
0:51
13:42
64
54
37
12/22*
407
63
5
3:13
0:29
8:44
28
15
0

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.