Winter 2008 Metrics

Winter 2008 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
12/31* 698 101 14 3:07 0:51 29:37 58 62 104
1/7 1,236 255 19 3:53 1:37 15:42 203 195 108
1/14 1,025 199 11 3:54 0:57 20:00 95 99 20
1/21* 612 135 39 3:53 1:19 25:18 72 72 60
1/28 721 108 8 3:47 0:45 15:13 69 99 8
2/4 661 174 12 3:41 0:31 5:26 44 55 0
2/11 739 103 5 2:57 0:32 7:24 49 72 0
2/18 686 117 6 3:47 0:34 15:09 78 54 19
2/25 601 108 8 3:32 0:33 11:05 31 44 0
3/3* 509 117 12 3:44 0:35 10:57 25 32 2
3/10* 384 67 6 4:18 0:37 11:43 71 50 8
3/17
645
130
9
3:42
0:37
13:32
40
68
6
3/24
884
342
2
3:03
0:46
15:55
61
74
28
3/31
697
140
5
3:13
0:40
17:54
60
70
0
4/7
702
108
5
3:45
0:29
9:48
34
57
8
4/14
875
178
11
2:52
0:45
15:27
68
87
12
4/21
822
152
11
2:57
0:41
13:12
38
58
0
4/28
855
178
7
3:31
0:31
7:01
52
62
0

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.