Fall 2007 Metrics

Fall 2007 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
9/3* 1,144 137 33 3:50 1:39 21:13 263 176 109
9/10 1,062 109 25 3:27 0:51 13:30 82 114 11
9/17 759 144 15 3:28 0:35 9:42 39 70 0
9/24 660 119 4 3:32 0:31 8:47 39 40 0
10/1 596 48 5 3:41 0:31 22:02 23 51 14
10/8 599 83 9 3:46 0:40 13:45 28 44 0
10/15 521 100 12 3:39 0:40 15:37 99 99 9
10/22 538 68 7 3:26 0:43 13:32 36 31 0
10/29 631 89 5 3:25 0:53 11:59 39 50 1
11/5 855 115 7 3:19 0:38 9:15 77 74 0
11/12
713
133
5
3:05
0:33
10:58
37
67
0
11/19*
384
89
5
2:45
0:14
4:56
21
48
0
11/26
702
70
12
3:31
0:38
15:56
84
61
53
12/3
726
114
10
6:48
0:58
15:06
60
53
5
12/10 746 72 8
3:28
1:00
12:28
82
109
42
12/17 683 74 17
3:35
0:25
8:09
27
53
0
12/24* 39 63 10
3:35
0:28
3:30
1
7
0

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.