Spring/Summer 2007 Metrics

Spring/Summer 2007 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
5/7 994 109 34 2:53 0:19 15:30 29 63 0
5/14 787 84 12 3:05 0:13 4:45 20 43 0
5/21 648 96 7 3:18 0:28 11:10 28 41 0
5/28* 565 49 5 3:12 0:27 10:00 20 32 0
6/4 668 63 10 2:49 0:16 9:12 22 37 0
6/11 793 81 12 3:23 0:24 13:07 30 55 11
6/18 841 76 9 3:12 0:18 7:42 17 41 0
6/25 957 87 26 3:04 0:20 9:50 29 38 0
7/2* 661 56 19 2:53 0:20 11:24 23 32 13
7/9 794 89 6 2:58 0:15 10:48 20 44 0
7/16
1,063
127
15
2:54
0:17
5:35
27
82
0
7/23
839
69
14
2:54
0:19
9:00
46
46
0
7/30
930
86
8
3:02
0:44
14:28
58
111
3
8/6
973
91
6
3:04
0:27
7:44
46
70
0
8/13
1,048
100
10
2:57
0:27
16:08
39
73
6
8/20
1,102
100
16
3:14
0:46
10:58
76
104
1
8/27
1,412
126
16
3:06
0:57
16:46
127
144
47

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.