Winter 2007 Metrics

Winter 2007 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
1/1* 1,118 104 5 3:21 0:56 11:13 136 136 5
1/8 1,346 141 31 3:30 1:10 14:13 213 196 156
1/15* 697 128 29 4:05 0:48 14:29 74 86 21
1/22 827 71 10 3:46 0:36 11:34 53 86 1
1/29 968 103 4 3:23 0:25 7:23 45 110 64
2/5 867 88 4 3:17 0:18 7:38 33 67 0
2/12
724
119
10
3:33
0:26
15:01
34
60
12
2/19
803
82
2
3:16
0:18
6:43
39
51
0
2/26
652
74
2
3:33
0:14
6:37
23
30
0
3/5
684
84
0
3:21
0:15
8:50
23
55
0
3/12
515
62
5
3:21
0:29
8:48
36
52
0
3/19
513
70
5
6:46
0:17
9:12
21
46
0
3/26
789
121
7
2:58
0:17
6:09
 44 74
0
4/2
743
78
11
2:57
0:14
7:08
 33 42
2
4/9
788
68
10
3:43
0:18
11:06
 40 69
0
4/16
915
110
20
2:28
0:16
6:35
 33 60
0
4/23
1,001
92
18
2:25
0:22
12:27
 33 61
2
4/30
1,175
77
23
2:34
0:21
6:32
 55 90
0

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.