Fall 2006 Metrics

Fall 2006 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Significant Abandons
Calls Abandoned
Calls Deflected
9/4*
1,412
288
37
4:12
3:17
32:35
491
511
345
9/11
1,217
199
28
4:08
1:57
16:37
282
260
4
9/18
1,101
214
10
4:07
1:35
18:12
232
222
41
9/25
879
169
20
3:52
0:58
16:59
115
160
1
10/2
742
217
9
4:03
0:47
18:37
76
104
3
10/9
736
135
15
3:58
0:46
17:00
83
84
0

10/16
641
107
5
4:25
0:27
6:42
63
73
0
10/23
655
62
7
3:33
0:26
8:27
49
70
0
10/30
684
63
2
3:30
0:45
12:21
90
119
4
11/6
1,011
74
13
3:32
0:49
18:04
110
139
128
11/13
1,024
97
7
3:26
0:43
12:46
83
109
2
11/20*
582
62
3
3:20
1:22
11:53
106
129
3
11/27
780
60
32
3:25
0:47
10:09
57
92
0
12/4
812
73
7
3:29
0:37
10:16
84
111
1
12/11
739
72
6
3:35
0:49
20:08
66
96
16
12/18
851
88
10
3:02
0:27
11:54
58
76
3
12/25*
*
96
15
*
*
*
*
*
*

Other Semesters' Results

* Indicates a week abbreviated, and/or services limited, by a holiday or university closure.