Spring/Summer 2006 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Signifcant Abandons
Calls Abandoned
Calls Deflected
5/8
1,081
149
23
3:13
0:56
16:56
163
254
13
5/15
1,007
102
21
3:04
0:20
17:20
44
63
1
5/22
623
54
7
2:59
0:15
14:06
34
39
0
5/29*
595
58
12
3:06
0:18
7:36
22
38
0
6/5
791
87
8
3:03
0:25
11:12
62
55
0
6/12
844
167
6
3:27
0:29
9:28
51
104
6

6/19
806
88
5
2:54
0:35
12:11
71
81
0
6/26
982
68
9
3:17
0:36
8:24
73
126
0
7/3*
655
65
15
3:15
0:37
22:00
50
67
17
7/10
1,051
62
4
3:19
0:26
14:23
98
66
0
7/17
868
44
7
3:33
0:39
17:11
161
87
3
7/24**
817
101
15
4:22
0:39
10:08
98
131
0
7/31
1,188
156
24
3:10
0:56
20:22
160
196
9
8/7
1,354
142
33
3:31
2:25
16:08
354
326
15
8/14
1,259
117
31
3:44
1:49
29:48
258
202
60
8/21
1,455
185
34
2:54
2:00
17:24
353
325
5
8/28
1,684
165
35
3:30
3:02
22:43
643
570
245

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.

** Due to a circuit outage, we have incorrect and incomplete data for 7/24/06. Data from the affected period is not included in any totals.