Winter 2006 Metrics

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Contacts Answered
Call Times
Missed Calls

Week of

Calls
E-mail
Voice Mail
Average Talk Time
Average Wait Time
Maximum Wait Time
Signifcant Abandons
Calls Abandoned
Calls Deflected
1/2*
1,140
99
26
3:31
1:01
15:35
148
160
0
1/9
1,232
211
20
4:16
0:57
14:05
179
187
2
1/16*
789
118
20
4:25
0:53
10:35
61
100
0
1/23
799
152
10
3:59
0:36
15:38
88
72
0
1/30
834
141
13
4:37
0:26
8:45
109
105
0
2/6
880
139
4
3:40
0:27
8:20
69
112
0

2/13
748
98
7
3:51
0:23
6:45
40
59
0
2/20
787
104
7
4:14
0:30
8:39
32
91
0
2/27
569
80
11
3:57
0:24
11:43
31
51
0
3/6
742
65
3
3:24
0:21
8:31
35
66
0
3/13
696
85
0
3:30
0:37
13:02
61
88
0
3/20
888
115
9
4:30
0:46
10:53
73
90
0
3/27
1,069
102
35
4:39
1:14
17:15
171
152
16
4/3
1,003
125
11
3:30
0:34
15:23
87
103
0
4/10
830
35
11
3:20
0:24
9:26
59
86
0
4/17
900
75
15
3:27
0:35
13:40
74
127
0
4/24
918
108
7
3:12
0:43
21:03
89
95
12
5/1
1,126
120
46
3:01
0:35
14:56
85
145
0
Total
15,950
1,972
255
3:50
0:40
21:03
1,491
1,889
30

Other Semesters' Results

* Indicates a week abbreviated by a holiday or university closure.