The Computing & Information Technology (C&IT) Help Desk provides the Wayne State University community with support for AccessIDs and a broad range of desktop computing software, services, and resources. It is part of the Help Desk's vision to make sure every contact is fully resolved on first contact or routed to higher tiers of support with 100% accuracy.
C&IT Help Desk provides assistance to current and prospective students, faculty, staff, sponsored guests, and retirees of Wayne State University.
The C&IT Help Desk staff provides knowledgeable and friendly computing support in a timely manner to the WSU community. To assist with supporting its customers, the Help Desk updates the following documents on a regular basis:
To expedite your service when you contact the C&IT Help Desk, please be ready to supply:
There is no cost to the WSU community to receive support from the C&IT Help Desk staff.
If you're looking for support (and you're a current or prospective student, faculty, staff, sponsored guest, and/or retiree of Wayne State University) you can do one of the following:
When you report a problem, the C&IT Help Desk strives to resolve it during the initial contact. If it cannot be resolved immediately, the staff will investigate it thoroughly, determine the best course of action, and contact you with the solution.
Keep in mind that call volume and staffing levels at the C&IT Help Desk vary throughout the day, and the academic term, and can impact response times.
